Sakar International

Review: The camera's digital display broke/,spider webbed from gentle care after one use and customer service did not contact me back with refund information

Company hasn't gotten back to me about a replacement or refund ,

I need it for my job ,I dont have 2 weeks to wait for a response,nor two weeks to wait for a new one to arrive

Company had a reasonable amount of time given to respond back !Desired Settlement: I purchased this thru [redacted] for 133.98 total

ORDER# [redacted] WANT MY HARD EARNED MONEY REFUNDED BACK TO THAT ACCOUNT !

Business

Response:

We are sorry that Mr. [redacted] camera broke. We offer a one year manufacturer's warranty on all of our camera's which covers the repair or replacement of any camera that is not working properly. We would be happy to have the unit replaced as covered under the terms of the warranty. For a refund, Mr. [redacted] would need to contact the place of purchase and refunds can be handled according to their return/refund policies. This was explained previously when Mr. [redacted] e-mailed us and remains true. If he is upset with the store's refund policy, that may be an issue to take up with the store.

Review: I was given a [redacted] - 20.1 Mega Pixel Camera for my birthday. On the package it states - Easy Guide (User Manual on CD). Not only is there no user manual on the CD, as the CD calls home to gather the information there isn't any manuals on the CD and the model I have isn't even mentioned on the list called up. Their web site search can't even find this model. After several calls and Emails (The calls the agents kept telling me the product is too new for a manual to have been written yet) (The last Email I received the agent seemed more interested in getting my Name, Address and Phone number then actually helping me get the manual)

I finally got a hold of someone in management who confirmed yet again there was no user guide available in a digital format. This camera has been on the market for at least 4 months according to review I found at [redacted].

[redacted] finally got the only thing that seemed to matter to them, my personal information, as they claimed there is only a paper manual they'd have to send to me and it would take 3-4 weeks to deliver. They have a physical manual but in 4 months no one could digitize it?

They LIE on the package. This is FRAUD. They claim the manual is there yet it's not. How many people would purchase a new digital camera without a guide to help them learn how to use it? Not only is there no manual on the CD, there is no manual available to the customer without a down and dirty fight where the only thing that seems to matter in the end is your Name, Address, Phone Number and Email. No customer should have to fight for days to get a manual then wait for almost a month before they can use a camera because they need the manual to learn how to use the features built into it.Desired Settlement: This product should be PULLED from the market till Sakar actually has the physical manual included with the camera or has the digital version included on the CD WITHOUT the customer needing the internet to get it, information not on the package now.

If they insist on not providing the physical manual with the camera or a digital copy on the CD, there should be a number to call for the manual to be mailed out OVERNIGHT. Why should a customer have to wait a month?

Seems pretty bad the company promises the manual is on the CD yet not only is the manual not on the CD, there is NO manuals on the CD. The CD is just a call home feature that downloads the list of cameras the manuals Sakar is willing to provide manuals for.

Not everyone has the internet or can afford it so if internet connection is required to get the manual, IT SHOULD BE IN BOLD PRINT ON THE PACKAGE. Let people know what catches are attached to their cameras so the customer knows if they want to purchase that brand.

Review: I purchased the [redacted] digital camera for[redacted], #[redacted]. The product is advertised on the packaging to be able to be transferred to an [redacted] if the product's app is downloaded. However, the app is incorrectly programmed. When the button to download images from the camera is clicked, the screen inappropriately rotates 90 degrees, which cuts off access to the next button or download button. This means that despite the product advertising that photos can be downloaded to the[redacted], the feature does not work at all.

On 1/9/14 I contacted your customer support phone number and the resolution suggested was to "talk to the store where you bought the camera so they can help you troubleshoot the software."Desired Settlement: A repair of the [redacted] app, that has many, many 1 star reviews noting the same issue would be ideal. If that is not possible, a full refund would be acceptable.

Review: I purchased a Vivitar F128 camera through Tiger Direct. We did not get around to testing out the camera until after the 30 day return policy that Tiger Direct has. The camera is complete garbage. I thoroughly tested it and could not get a single usable photo. While I am not a professional photographer, I have experience taking photos. Since the camera is under warranty, I called Vivitar to discuss a refund. I left a message on 12/5. I also filled out the contact form on the website on 12/6 telling them of our problem. I have yet to get a response either via phone or email.Desired Settlement: I want a refund of our purchase price which was $50.53 including $7.28 shipping and handling.

Business

Response:

We are sorry that Ms. [redacted]' camera is not working properly. We offer a one year warranty on all of our cameras. By definition a warranty covers the repair or replacement of any unit that is not working. This is completely different than a refund, which is handled at the place of purchase. We'd be happy to have the unit replaced for Ms. [redacted] as covered under warranty. However, any refund complaints would more suitably be directed towards the vendor who actually has a refund policy.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, if the replacement camera is not satisfactory I will be back in contact.

Regards,

Review: We purchased the [redacted] iE826 while on vacation in Florida in December. The camera we brought with us also the [redacted] quit working after only 1 vacation. We used the camera while on vacation without a problem and took care of it. But when I went to use it for my sons wedding in Feb it would not charge and therefor did not work. I had no camera for my sons wedding and was forced to use a cell phone. What good is a camera that you can only use for one vacation? We purchased [redacted] because they used to be the name for pictures/cameras but their quality has gone down to where it will only last a week at most. If this is the quality of their products we will not buy their products again! The store does not honor your one year warranty and only has a 30day return policy which is past.

We have tried to get in touch with [redacted] been routed to their India number, tried several numbers here in the US only to get the run around. Was told by one person to call the [redacted] number that they were the ones in control. When we call that number a rude lady says there is no one there to help that you "have to call at the right time". When I asked her what the right time was she replied between 1 and 4. We have given [redacted] and [redacted] enough time to resolve this issue to no avail.Desired Settlement: The company should refund the purchase price of $60 + FL tax for their defective camera. I will gladly send the camera to them when they send a pre paid shipping envelope.

Review: I was given a set of [redacted] as a gift and right out of the box there was something loose and shaking around inside one of the earphones. I plugged them into my device to see what was going on and the side is lacking all base sound and the speaker is malfunctioning. I contacted the company a week ago now and have received spotty, inconstant responses. (Usually responses that take more than 1 attempt to receive reply and span the course of days before response.) Finally, after several days and correspondence with multiple employees, I was told they can ship the replacement product to me if I provided mailing address. I provided the information and received no reply and still have not received reply that my message was noted or product replacement shipped.Desired Settlement: A brand new (not refurbished) set of [redacted] in the limited edition crimson red, as well as a secondary set of headphones so as not to repeat this terrible rigmarole if what they eventually send is also broken, or shortly thereafter malfunctions. So in short, this would be 2 sets of [redacted] sent to my mailing address that I previously provided.

Business

Response:

According to our records, we received an e-mail from Ms. [redacted] on August 11th regarding the issues she was having with her headphones. Over the next few days e-mails were exchanged regarding the nature of the issue, verifying the exact item number of the headphones, and getting an address for warranty service. As covered under the warranty, a new unit was shipped via [redacted] with a tracking number of [redacted]. They should arrive shortly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This has been such a long and drawn out issue of correspondence and lacking communication! I would've gladly resolved this 1-on-1, back in August, however responses were lacking so terribly that often I would have to reach out for reply 2 and 3 times before a generic response was received. Therefore I have escalated this hassle through the Revdex.com and due to my extra time and energy I have clearly requested that 2 sets of [redacted] be sent to my mailing address. Worse yet, when you actually check the tracking number for the 1 set they claim has been shipped, just 2 days ago did they even PRINT a shipping label. The replacements aren't even on their way yet!!! This is unacceptable.I will accept a resolve only when 2 new and functioning sets of [redacted] have been received at my mailing address.

Regards,

Business

Response:

We will not be sending Ms. [redacted] two sets of headphones, as she has only purchased one set of headphones, and is not entitled to receive an extra pair. Our headphones have a one year warranty which covers the repair or replacement of any unit which is not working properly for a period of one year. Thus far, we have responded to every e-mail she has sent to our support team, and we have mailed her a new unit to honor the terms of the warranty. Please note that we have done this without requiring Ms. [redacted] to send her current headphones in for service, or even provide us with proof of purchase.

Review: I purchased an underwater camera made by Sakar from BJ's Wholesale Club and the camera broke after the first use of going underwater. I have tried for over a month to resolve this issue directly with Sakar and have email histories to prove so, but I have not gotten anywhere.Desired Settlement: I was trying to get a replacement since the beginning of the summer, but since this has taken so long it is of no use to me now since the summer is at an end and my kids can no longer use this in the pool. I would like a refund for what I paid.

Business

Response:

We are sorry for any confusion, as it seems like Mr. [redacted] did not complete the warranty replacement process by replying to the last email we sent him on Aug 13. However, as a show of good will, we have sent him a new camera, and a bonus Spongebob item as we are sorry that there have been problems. The shipment is being sent via UPS with a tracking number of [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Charles [redacted]

Review: Power Zoom DSLR Flash represented as compatible with my Panasonic Camera. Compatability statement is on the box label and in the operator manual. When it did not work as advertised I returned it and another was sent out. Identical problem. I was then informed that the flash was not compatible and that they did not have a compatible model. I requested permission to return the unit for a refund. They refused to accept this. I tried contacting Sagar Inernational, sales division and was dismissed. I believe that it is inappropriate not to stand behind a product that was misrepresented.Desired Settlement: I would like Vivitar/Sagar to accept return of the unit and issue me with a refund to include the cost of shipping the unit back to them.

Consumer

Response:

F[redacted]

Review: Sakar International have a Product named " Protract Wireless Activity Tracking Band", which costs on the price range of $33-43. The said brand is designed to (quote) "Allows you to track your steps, distance, calories burned, and quality of sleep.. It is compatible with iOS and Android devices so that you can track your daily, weekly, monthly, and yearly data via app on you mobile device". I have seen a lot of complaints regarding the product and their "Protrack App". Most common complaints include 1) the Bluetooth pairing does not work with the device, and so does not sync with the device, 2) the app itself- for those lucky enough to really make it work - has a lot of crashes, and the data is useless..

My problem is the first one. I got my first device, followed the instruction and does not sync with my iPhone 6. The customer service was minimally helpful. They ask me that they will replace it. And so they did, with another dysfunctional item.

I would like to request for the review of this item. Mainly that it works (quoted) - "on iPhone with iOS & and Android phone with OS 4.3". I used my iPhone 4, iPhone 6, iPad Mini, Laptop, and a car that recognizes Bluetooth devices - all did not recognized this device. I have tried to talk with the manager but I'm guessing their customer service is from India, which I have not problem with. My concern is for all the other consumers buying this product - as they partner actually with a very distinct company - GNC. I hope GNC will not tarnish their name by partnering with this dysfunctional device and application.Desired Settlement: I believe that the purpose of the app and the device was well intentioned. That is, only if it works!

I would like to see if anybody in the department could contact me and I would request them to send me a "youtube video" of some sort, that it actually works on an iPhone6 as they promised. Again, this concern is to also rectify everyone else's complaints against this device. So they themselves can give reassurance to their customers that they intend to provide quality service and great satisfaction.

Thank you so much for reviewing this and for your consideration.

Review: December 2013 we bought 2 xo tablets (1 for daughter, 1 for nephew). Two days later nephew's quit working. Vivitar replaced it. Six months later nephew's messed up again. Vivitar replaced it again. It is now messed up again. Vivitar has not been contacted about his recent issue. Approximately 8 months after purchase my daughter's messed up. Vivitar replaced it. It is now messed up again. Vivitar refuses to replace. They say warranty is 1 year from date of purchase. I tried explaining to them that this is a new one that we have had less than a year. They still refuse to replace. I spoke to 2 customer service reps recently([redacted]) who would not give me an address to write a complaint to or the name of their supervisor for me to speak to. We have had 3 Vivitar XO tablets replaced in 14 months. We have 2 more that need to be replaced. This is a terrible product, and I am very unsatisfied with it.Desired Settlement: I am tired of getting replacements that mess up and quit working properly. I would like a refund of the purchase price which was $89.99 at Wal-Mart in December 2013.