Salego Heating and Air Conditioning Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would like to clarify, the payment of 230$ was the refund for the repair by ** ***, the minute repair it took to get the heating onThe 375$ was to cover electric, the 75$ deductible that was never fulfilled for the repair, and the 150$ portable heater I had to purchaseSalego continues to amaze their poor business practiceI will accept the 145$ to complete this processI would like to rate their service an F!! I expect payment within days, or this complaint will continue. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will gladly accept the refund but find that Salego recalation of events does not match mines.
Regards,
*** ***

Dear [redacted]I am writing in regards to ID #[redacted].  Salego Heating tried to contact Ms [redacted] on February 13th and also February 15th with no success.  We are a vendor of HSA, but not exclusively.  HSA could have given the customer a different vendor.  That was a very busy...

weekend, our technician on call moved on when he did not hear from her.Denise S[redacted]Salego Heating and Air Conditioning Inc[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Salego Heating did not fix my air conditioner, they actually created more problems. After 3-weeks, I decided to fix it myself because the outside temperature was 90-degrees. Since I was forced to fix the issue myself, I want my deductible back, or at least a negative review/complaint on Revdex.com. Matt, the technician from Salego lied multiple times. I told Salego that I wanted to talk to a supervisor and I wanted my money back, or I would be posting negative reviews and submitting a claim with Revdex.com. Salego promised a supervisor would call. They never called - I gave them a week to contact me prior to submitting the Revdex.com complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although [redacted] states I was contacted in which I was not. My detailed complaint of the events doesn't match his response either, but I will accept. I would like this claim to be kept open until refund received. 
Regards,
[redacted]

April 20, 2015 I am responding to reference number Revdex.com # [redacted] In regards to the complaint [redacted], we had previously sent a letter stating that we would be happy to send the homeowner a check for $375 for his costs of service. We have since learned that the [redacted] Warranty Company will be sending the homeowner a check in the amount of $230. Salego will now be sending a refund check in the amount of $145 – the balance that the [redacted] Warranty is not covering of the $375. Sincerely,[redacted]Owner, Salego Heating and Air Conditioning Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted my HSA on 5/21/2017 and the first appointment was on 5/30/2017, at which point in time, Salego Heating said they needed to order a part, which would take 3-days to arrive. I called after 9-days and Salego Heating said they've "been too busy." They came to install the part on the following day (10-days after the first appointment, a full week longer than they promised) Friday, 6/9/2017. I returned home from work that afternoon to find that the AC was not working. I called immediately to catch them before the business was closed, and I was patched through to Matt, the on-call technician. Matt said he was too busy to come Friday night, he told me the on-call tech scheduled for Saturday was too busy, but he could come on a weekday the following week. I told Matt that I had waited 10-days since they first came and nearly 3-weeks since I originally requested service through my HSA: this was too long to wait since it is 90-degrees outside. Initially, Matt said both the AC unit and the furnace may have been damaged in a single electrical surge, but then said that wasn't possible because the technician who had serviced my AC that day knows what he is doing and would not have left without checking that the AC was running. This was only a few hours prior to my returning from work: not only was the AC not wired correctly to the furnace, but also the thermostat control was not wired correctly to the furnace either! I have 2 identical AC units and 2 identical Furnaces, the pictures I uploaded show the differences in the wiring: clearly Salego Heating wired the furnace incorrectly. The way Salego Heating wired my thermostat, the fan system could not be turned "on," but only on "auto" so it only worked if the temperature was very high, and the AC was not wired at all correctly - it could not have turned on at all. Additionally, there was a blown 3amp fuse (purple blade fuse, such as from an auto shop) in the furnace that would have also prevented the AC from turning on. I demanded Salego come fix this: I was not requesting off-hours work, but simply that they finish a job I requested nearly 3-weeks prior. Matt said I would have to pay more, implying I had to pay that directly to him. I called my HSA Home Warranty and they stated that this was very concerning, I should absolutely not pay extra, and they called Salego to demand that Matt come fix the AC the following day. Matt called me back and stated that he was told to give me an "ETA" (estimated time of arrival). Matt said he would arrive Saturday (the next day) between 9 and 12 am. It turns out, despite Matt telling me he was not the on-call technicain for Saturday, he had lied: he was the on call for Saturday. Matt never showed up, I called Salego Heating 4 times, they always have a third-party operator who can never answer questions about the company, so it is terrible customer service, but each time the operator said she sent Matt an urgent message stating to call my cell phone immediately. The following day (Sunday), I decided to see if I could fix the Furnace. I noticed the power LED light was blinking in a pattern that indicated a "CODE 24" (I had to search online for this), which means a blown 3-amp fuse. I used to restore Fender Electric Guitar Amplifiers from the 1960's, so I am very well versed in much more complex electronics, so I was able to identify the blown fuse and get a replacement at an auto shop. Then I quickly looked at the manual for the furnace (sitting on top of the furnace), and I confirmed my suspicion: it  was wired completely incorrectly. It took only several minutes for me to fix the wiring, using the manual and comparing to the other furnace right next to it. I called Salego to report I fixed the furnace and AC, and it was simply a matter of principal that I demand my home warranty deductible back because they did not fix my AC - I paid for nothing except hours of hassle! I told them if I did not have my money in my mailbox by the end of the week, I would report them to the Revdex.com. Matt called me the following day and admitted he never came to my house, again, however, lying that he never scheduled to come to my house on Saturday. Salego is lying again when they imply that may I wasn't able to get Matt's calls on Saturday: he called me at least half-a-dozen times throughout this process without any problems AND he admitted he never attempted to come to the Saturday appointment. A supervisor from Salego was supposed to call me, which of course never happened, and I sent in my Revdex.com complaint when I never got my money back. My HSA Home Warranty told me they could not return my deductible because I paid it directly to Salego Heating: HSA has since implemented a way to pay online, and they told me they took Salego Heating off of their list of contractors. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am responding to reference number ID #[redacted]. In regards to the complaint #[redacted], we have spoken with this customer and have agreed to refund the $375 as requested. In regards to the service call and how it was handled, with [redacted] originated calls, which this one was, there are...

occasionally delays while waiting for the home warranty company to authorize the work that needs returned.  Our company will go out make the diagnosis, call in to the warranty company for authorization, wait for the authorization, then return and complete the work.   In short our accounting department will be sending the customer the $375 as requested. Sincerely, [redacted] Owner, Salego Heating and Air Conditioning Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We feel that this is not a means to an end. We simply want to be refunded our $252. We've already corrected our air conditioning problem with someone else and feel absolutely no need to have you remove the Freon from our house. We are not permitting you on our property again, ever. Also it shouldn't matter how long the employee is at your company he should know better than to quote something that isn't right and to inform the customer of how much they will be charged. In our case this was never offered and we were never informed that you were paperless (before our initial meeting, during any phone calls, including the appointment or before) Also an apology isn't too much to ask for (again something we haven't gotten from your company) We simply want our $252 given back to us and we would really like to end all of this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The technician tried to contact me about 14 hours after the incident occured.  I would like to know why I was told the technician would arrive in 30 minutes to an hour starting around 12am all the way until 4am after calling several times and he never showed.  It was very cold and dangerous for my 2 year old and I am expecting, so they put us in jeopardy.  I would like a formal apology and explanation of why we were promised service within 30 minutes to an hour and never recieved it. 
Regards,
[redacted]

Dear Ms. Edwards I have received notification of an unfavorable complaint filed against my business. The complaint was submitted on 6/11 /2015 and was assigned an ID of [redacted]. Please accept the following in rebuttal to the filed complaint. We are at the mercy of [redacted] (warranty...

company). They are in complete control as to whether a repaid is approved; not Salego. In this particular instance, the failure was because of little or no maintenance of the unit. On June 2nd, Tech Dominick notates that the unit exhibited lack of maintenance and was improperly installed. Another complication is that the home Owner’s contract began on 5/28/15 which is the same day of the claim. This is a red flag to Warranty companies. The fact that a claim is made the same day of the initiation of the plan leads to the conclusion of a pre-existing condition. The insurance company will deny a claim when it is deemed the failure was prior to the start of contract.Please accept my condolences for the loss of your pet. [redacted] makes the final decisions, not Salego Heating and Air Conditioning. The home owner's $75.00 deductible was returned in June of 2015.Regards,Salego heating and Air Conditioning

We are sorry to hear of this customers experience.  We will be sending him a refund for the analysis that was performed for the amount of $195 within 30 days.Sincerely,[redacted]Salego Heating and Air Conditioning Inc###-###-####

I am responding to reference number ID [redacted]. Yes, the first tech sent out was not experienced to the mixing valve, but was sending another tech with the proper experience with the mixing valve for the hot water.  But in between the 2 tech visits the homeowner had their own plumber there,...

which was approved by the home warranty company, which I don’t understand why that plumber didn’t make the necessary repairs at that time.  Then we sent the experienced tech out for the mixing valves. When he arrived there were no parts inside the mixing valve, from when their plumber was there.  He called me and into the home warranty – ** *  told him the homeowner would have to get that plumber back out to resolve the service call since there were parts missing.  My tech also stated that he wouldn’t have left with water leaking, which h I believe my tech would not have done that. I will return their $75 deductible that they paid if that will make them happy. Sincerely, [redacted] Owner, Salego Heating and Air Conditioning Inc.

We will refund the $525.00 to Mr [redacted] in 30 days. But he needs to understand that this claim was done through his home warranty company, [redacted]. We have a flat rate pricing with [redacted] and with refund he is responsible for any call backs because of the wiring, which he said he did...

himself. The pad and the unit are not level which is not documented with [redacted] and they agree he will have to take full responsibility for his work performed. Also, we did not release Freon from the unit, it had nitgrogen in it for pressure testing for leaks. The home warranty company has a copy of the letter from the Revdex.com and [redacted].Sincerely,Andy S[redacted]

Review: On 2/3/15 I file a claim with my home warranty ([redacted]) making them aware of my issues with my 3 zone boiler system. My first issue is that one of my zone valves has to be manually opend to heat that zone & once the heat reaches the temp. It closes & doesn't open unless you manually do it. Second is that my hot water only stays hot for about one or two minutes. They send out a tech from SALEGO the next day. After the tech looks at my boiler system he told me that I need a zone replacement OK GOOD. Now getting to the hot water issue once he looked at my system he was confused to know that I didn't have a HOT WATER TANK. I made him aware that my system is my hot water tank & heating system. He stated that I would need a hot water tank & that he would turn it into my warranty company ( He did). [redacted] denied the claim & told me that I could get a 2nd opinion which I did. After my second opinion tech came out he was able to properly diagnose the hot water problem. I than called [redacted] & they spoke with the 2nd opinion tech. He was unable to do the job because he doesn't work with [redacted]. I called Salego to tell them the info concerning my hot water & want to know when they would fix the zone valve. On 2/12/15 Salego finally came back out to fix the zone valve. When they came back out they tried to charge me another deductible. I than called [redacted] after about 30-45mins I spoke with a rep while the tech was here. They talked about me not having to pay another deductable & he could proceed with working on the zone valve also they talked about the hot water issue. The tech told them that the could fix the issue once they received the part. The tech told me that he order the part & that someone would be out no later than Monday 2/16/15. It is Tuesday 2/17/15 & a tech has come out to fix the issue only to make it worst. Now I have NO HEAT, NO HOT WATER, & NO WATER to my home. When the tech worked on the mixing valve he said that he didn't have all the parts & he had to call his boss. He than we to his vehicle & made his call then drove away without tell me anything or giving me a work order letting me know what work he did. When I saw that he drove away I called Salego & the rep told me that [redacted] would be getting I contact with me. I than went into my family room a heard water running I went to look at my system (that was lefted opened) to find water spraying out. I quickly called Salego with anger... For them to only tell me again that [redacted] WOULD BE CALLING ME. This is truly unacceptable. After speaking to my warranty they told me that there are parts missing & that I need to get my 2nd opion tech to come look at it because he took parts. THIS IS TOTALLY FALSE, However I did call them & luckily he was in the area. He came to look at the system & told me that 1. The housing is now cracked 2. That there aren't any guts THATS why I don't have ANY hot water. Since the housing is cracked I now have NO WATER in my home. By the way my zone valve isn't working properly either after they said that they fixed it. If they wasn't knowledgeable of my system THEY SHOULDNT HAVE ATTEMPTED TO WORK ON ITDesired Settlement: I would like a refund for the money I has to spend for getting another tech to come look at the damage SALEGO caused only to find that they took parts that were already there making the job unfixable & now needing more than a mixing

Business

Response:

I am responding to reference number ID [redacted]. Yes, the first tech sent out was not experienced to the mixing valve, but was sending another tech with the proper experience with the mixing valve for the hot water. But in between the 2 tech visits the homeowner had their own plumber there, which was approved by the home warranty company, which I don’t understand why that plumber didn’t make the necessary repairs at that time. Then we sent the experienced tech out for the mixing valves. When he arrived there were no parts inside the mixing valve, from when their plumber was there. He called me and into the home warranty – [redacted] told him the homeowner would have to get that plumber back out to resolve the service call since there were parts missing. My tech also stated that he wouldn’t have left with water leaking, which h I believe my tech would not have done that. I will return their $75 deductible that they paid if that will make them happy. Sincerely, [redacted] Owner, Salego Heating and Air Conditioning Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will gladly accept the refund but find that Salego recalation of events does not match mines.

Regards,

Salego heating was assigned to fix my gas furnace by AHS home warranty. The furnace was emitting a strong gas smell from the exhaust that could be smelled from anywhere outside the house and the air coming from the furnace was lukewarm at best even after running for several hours.

Salego schedule a service call a week after initial contact which I can't fault them for as it was the end of fall and a busy time of year for furnace issues. The problems began when the technician arrived. After briefly inspecting the furnace and walking around he told my wife their wasn't any problem with the furnace. My wife described the issues and he began to argue with her saying the only problem was that the gas to the furnace had been turned off (I had turned off the gas to the furnace on purpose a few days prior to the service call due to the strong gas smell). He also said that the strong gas smell was completely normal. I had to leave work, drive home, and convince this tech that there was a problem. He finally concluded that it was a bad gas control valve and he would order the part and be back to install it in 1-2 business days.

After a week he came back installed the part and left. After I arrived home from work I quickly noticed that the same problems existed and nothing was fixed. I contact AHS immediately and requested another company to come back out and fix the problem. AHS send out a different company a few days later who indicated Salego had completely misdiagnosed the problem (it was a bad heat exchanger). The new company fixed the problem within the following week and we finally had heat a month after our initial claim into AHS. I would avoid Salego as they came across to me as incompetent and rude and cost me time and would've cost a good deal of money had AHS not been involved.

Review: I was experiencing problems with my hot water heating system back in May 2013. The system would light and turn on but only for a period of a few minutes before shutting off prior to reaching the programmed temperature. At the time, my recently purchased home was still covered under the one year HSA home warranty. As a result, HSA contracted Salego Heating & AC Inc. to address the problem. It is worth noting that the home warranty expired in June 2013.Salego arrived to diagnose and repair the issue with the hot water heating system. The technician that came to my house confirmed that the thermostat was the cause of the problem. A part needed to be ordered and the technician returned in a few weeks to replace the malfunctioning part. Once it was replaced, the technician tested the system and confirmed that the issue was resolved. Salego was paid through HSA home warranty (I paid a $75 deductible to HSA).Throughout the rest of the summer, we did not need to use the heating system based on the average summer temperatures. However, in September, outside temperatures dropped and we turned on the heating system. We found that the system ran for a few minutes and then turned off, just as it had done before Salego fixed the problem. We called Salego and informed them of the problem. They returned to our home in October to address the issue. The technician was on site for over three hours and had no idea what was wrong with the system. He made multiple calls to his boss to try to troubleshoot the problem. The technician tried multiple things but could not figure out the problem. Finally, I was given as estimate of $1,050 to re-plumb the entire hot water piping system. Before the technician left, he confirmed that there was no charge for this service call. A week later, I received an invoice in the mail from Salego in the amount of $99.00. In the mean time, I felt the estimate of over $1,000 was unreasonable and sought a second opinion. As a result, I had another heating/cooling company come to the house to diagnose the problem. This company sent a technician and within 5 minutes of looking at the system, the problem was correctly diagnosed; a pump needed replaced. This company replaced the pump in 30 minutes. Our heating system has been working correctly ever since. I am still waiting on the invoice from this company, but it is worth noting that the technician confirmed the part would cost an estimated $85.00. After the system was fixed by another company, I called Salego multiple times to discuss what had happened and review the invoice (my feeling that I should not be responsible for the $99 invoice). I was told continuously over a period of three weeks that my phone call would be returned, it was not. Finally, I called back again and spoke to the receptionist. She told me that the owner decided I must pay the invoice because they made a service call. However, I disagreed because they were on site for over 3 hours and misdiagnosed a problem that took another company 30 minutes to diagnose and repair. I asked that she have her manager (owner) call me to discuss further. Again, I heard nothing for a few days so I called back. She told me she spoke with the owner again that that I have to pay the invoice. However, she failed to call me back and tell me this. I once again asked if I could speak with the owner regarding the invoice. The receptionist told me that there was no reason to because he is going to tell me the same thing. She informed me that he may try to call me if he is not too busy. That is where things are currently.Desired Settlement: Overall, I do not feel that I should be responsible for the $99 invoice from Salego. Even though they did make a service call, the reason they had to do so was because they failed to fix the problem the first time they came out and fixed it. I paid for the initial service call through my home warranty. In addition, Salegos technician was not well educated and spent an unnecessary three hours at my house trying to diagnose the problem. Finally, he provided an unreasonable estimate of $1,050 to fix the problem (turns out the work he wrote up would not have even fixed the problem). Another company was able to diagnose and fix the problem in 30 minutes for an estimated $85 (still waiting to receive the invoice). In summary, Salego should waive the $99 invoice and also cover the cost (estimated at $85) that I had to pay the other company to fix the problem. I did not have the luxury to wait for Salego to finally figure everything out and fix it themselves because the weather was cold and my

Business

Response:

In regards to the complaint #[redacted], our repair of the thermostat in May was because the heat wouldn’t come on unless turned up to 80 degrees and then it would heat. We replaced the thermostat through the warranty company. Upon our return in September, the homeowner told me the boiler was re-piped because it was too close to the floor and the other company moved the pipes that would cause the water not too move, in other wards the system would come on which means even if the thermostat was set to 80 degree it still would not work, which means this is a different problem. This problem came from the other company moving piping. For this service call you never paid the bill, we have not sent any more bills on the $98, and I don’t believe another company could install a new pump for $85.

Review: We recently purchased a house that had a home warranty included in the purchase. We were only in the house for one month when it was discovered that the air conditioner which was only 3 years old, was not functioning. We contacted the warranty company whom had contracted this company to service our unit. Salego had sent one of their servicemen out to assess our unit and quickly diagnosed a "faulty valve". After numerous calls to the company regarding follow up and a time frame as to when our unit would be repaired, three weeks had passed waiting for Salego to come out to our house to replace the part, which was supposedly a part they had in their warehouse. The serviceman returned to repair the unit with the new valve and discovered that it was not the "valve" that was the issue and that if a more comprehensive evaluation was done t would have been determined that it was another issue. We have been waiting for 3 months now and still, no repair has been done. We have attempted to contact Salego several times but have just been given the runaround. It is extremely frustrating in dealing with this business because of the lack of communication and disorganization.Desired Settlement: I would like my air conditioner to be fixed and/or replaced. It has been 3 months now and I demand proper service!

Business

Response:

I am responding to reference number ID [redacted].

In regards to the complaint #[redacted], yes it was taking a long time. It wasn’t our install but we agreed to do the repairs of a warranty coil on the condenser which had come from the factory and we are still waiting to receive the part. To satisfy our customer we are replacing the unit at no charge to her week of 8/5/2013. The part not coming in from the factory is out of our hands, but we strive to please our customer.

Sincerely,

Owner, Salego Heating and Air Conditioning Inc.

Review: This is concerning my oil furnace.Salego sent out two technicians to do a cleaning in September for $88.95. At this time I let them know the problems that I knew about: 1.occasional oil smell 2. occasional soot blowing out of the furnace into the basement 3.loud vibrations when cycle startups. The techs worked for no more than 30 mins and left my house knowing that there was still a problem with the system and that the problems weren't fixed. Taking their suggestion, I paid $195.00 to have another tech come out for a full analysis. This individual barely acknowledged my presence when I described the above 3 problems. He worked for perhaps 20 minutes, handed me a piece of paper telling me that he'd improved my system's efficiency. Nothing about the problems was addressed. The next time I had a bad smell and soot in my basement, I called and complained.I was told by a tech named [redacted] that he would contact his boss and call me back.He did not call me back. I called HIM back and complained again. Without even seeing my system, he said something along the lines of "a lot of people describe problems like this, but when we get out there, nothing is wrong with it." But he assured me he would contact his boss and get my situation handled. Once again,he never called back.Now the soot in my basement occurs daily. Further, there is exhaust getting into the vents that blow the hot air into my house (heat exchange problem?)The inside of my house is covered in a fine layer of soot. Gouts of black smoke come out of the exhaust vent on the side of the house whenever the system runs, and there is frequentlya strong odor of partially burned oil. I clicked yes for health issue because of dangerous levels of CO and CO2, of which I'll have to buy a monitor for. I'm breathing it in and coughing a lot.Desired Settlement: I don't want Salego to come to my house again. I want a refund of the cost of the "full analysis" ($195.00) at the very least, because I paid for that service and the problems weren't handled.

Business

Response: