Hello Theo, I hope my email finds you wellI wanted to reach out to you regarding the complaint posted on Revdex.com on 6/2/ [redacted] about receiving spam emailsCan you please provide a copy of the email you received so I can route to the appropriate team for review? I was unable to find an account associated to your email and phone numberLook forward to hearing back and resolving this issue for youRegards, Veronica Angeles Escalation Manager, A/R Operations P: (415) 901-
Customer partially settled with 3rd party collections and case has been closedCustomer accepted and signed a month contract and MSAUnder Term and Termination states the following - Term of Purchased User SubscriptionsUser subscriptions purchased by You commence on the start date specified in the applicable Order Form and continue for the subscription term specified thereinExcept as otherwise specified in the applicable Order Form, all User subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least days before the end of the relevant subscription termThe per-unit pricing during any such renewal term shall be the same as that during the prior term unless We have given You written notice of a pricing increase at least days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafterAny such pricing increase shall not exceed 7% of the pricing for the relevant Services in the immediately prior subscription term, unless the pricing in such prior term was designated in the relevant Order Form as promotional or one-time
Complaint: [redacted] I am rejecting this response because: I have not made any payment for [redacted] accountI have no idea what this response is concerning??Sincerely, [redacted]
The contract terms of signed [redacted] was for a full year beginning [redacted] - [redacted] and billed monthlyThe terms for the Master Service Agreement is linked at the bottom of the signed quoteUpon signature by Customer and submission to salesforce.com, this Order Form shall become legally binding unless this Order Form is rejected by salesforce.com for any of the following reasons: (1) the signatory below does not have the authority to bind Customer to this Order Form, (2) changes have been made to this Order Form (other than completion of the purchase order information and the signature block), or (3) the requested purchase order information or signature is incomplete or does not match our records or the rest of this Order FormSubscriptions are non-cancelable before their Order End DateThis Order Form is governed by the terms of the salesforce.com Master Subscription Agreement found at https://www.salesforce.com/company/msa.jsp, unless (i) Customer has a written master subscription agreement executed by salesforce.com for such Services as referenced in the Documentation, in which case such written salesforce.com master subscription agreement will govern or (ii) otherwise set forth herein
Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Hi [redacted] , Per our MSA that was signed by you on 2/20/2014, Section states - Term of Purchased SubscriptionsThe term of each subscription shall be as specified in the applicable Order FormExcept as otherwise specified in an Order Form, subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least days before the end of the relevant subscription termThe per-unit pricing during any automatic renewal term will be the same as that during the immediately prior term unless We have given You written notice of a pricing increase at least days before the end of that prior term, in which case the pricing increase will be effective upon renewal and thereafterAny such pricing increase will not exceed 7% of the pricing for the applicable Purchased Service or Content in the immediately prior subscription term, unless the pricing in the prior term was designated in the relevant Order Form as promotional or one-time We also sent you Auto Renewal notification emails on 12/5/2014, 12/30/2014, and 1/24/to the email on file at [redacted] @gmail.comThere were no responses received to cancel, therefore the contract renewed At this time, we have notified the collection agency to cease collecting on your account and should no longer receive calls Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi [redacted] , Thank you for your reply, and notifying the collection agency to cease the collecting To my understanding, Bio does not owe salesforce the $fee for year 2015~any more, right? Please confirm Please also confirm that our account (X-XXXXXX) is closed and will no longer "auto-renew" any more Thank you, [redacted] Final Business Response / [redacted] (4000, 9, 2015/06/02) */ Hi [redacted] , Yes, that is correctYour contract is now terminated and will not auto-renew and no balance is due Thanks, [redacted]
Customer accepted the terms through our Checkout portal when they purchased the license on [redacted] Contract [redacted] was cancelled effective [redacted]
Hello ***, We have processed case [redacted] for cancellationThe credit card that was charged for payment of invoice [redacted] will be refunded in full.Thank you,Veronica Angeles
Complaint: [redacted] I am rejecting this response because:Salesforce has not been able to provide any proof that I signed up for an annual contract, despite multiple requestsThey do not have a signed contract, or any sort of electronic signature from meThey claim that I was informed that I was agreeing to an annual contract, but I was told otherwise by the rep, and they have yet to produce any documentation that indicates that I agreed to a year contractI have asked for a recording of the sales phone call where the rep told me that I was entering into a quarterly agreement, but they have yet to produce that eitherSincerely, [redacted] Sincerely, [redacted]
Contract [redacted] was set up for quarterly billing and has now become delinquent on invoices, [redacted] , [redacted] If you would like to continue with services, you may reach our billing department to make payment at [redacted] Cancellation may be requested to not renew after [redacted]
Hello Theo, I hope my email finds you wellI wanted to reach out to you regarding the complaint posted on Revdex.com on 6/2/ [redacted] about receiving spam emailsCan you please provide a copy of the email you received so I can route to the appropriate team for review? I was unable to find an account associated to your email and phone numberLook forward to hearing back and resolving this issue for youRegards, Veronica Angeles Escalation Manager, A/R Operations P: (415) 901-
Contract [redacted] was cancelled effective [redacted]
Customer partially settled with 3rd party collections and case has been closedCustomer accepted and signed a month contract and MSAUnder Term and Termination states the following - Term of Purchased User SubscriptionsUser subscriptions purchased by You commence on the start date specified in the applicable Order Form and continue for the subscription term specified thereinExcept as otherwise specified in the applicable Order Form, all User subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least days before the end of the relevant subscription termThe per-unit pricing during any such renewal term shall be the same as that during the prior term unless We have given You written notice of a pricing increase at least days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafterAny such pricing increase shall not exceed 7% of the pricing for the relevant Services in the immediately prior subscription term, unless the pricing in such prior term was designated in the relevant Order Form as promotional or one-time
Complaint: [redacted] I am rejecting this response because: I have not made any payment for [redacted] accountI have no idea what this response is concerning??Sincerely, [redacted]
Contract was cancelled effective [redacted]
The contract terms of signed [redacted] was for a full year beginning [redacted] - [redacted] and billed monthlyThe terms for the Master Service Agreement is linked at the bottom of the signed quoteUpon signature by Customer and submission to salesforce.com, this Order Form shall become legally binding unless this Order Form is rejected by salesforce.com for any of the following reasons: (1) the signatory below does not have the authority to bind Customer to this Order Form, (2) changes have been made to this Order Form (other than completion of the purchase order information and the signature block), or (3) the requested purchase order information or signature is incomplete or does not match our records or the rest of this Order FormSubscriptions are non-cancelable before their Order End DateThis Order Form is governed by the terms of the salesforce.com Master Subscription Agreement found at https://www.salesforce.com/company/msa.jsp, unless (i) Customer has a written master subscription agreement executed by salesforce.com for such Services as referenced in the Documentation, in which case such written salesforce.com master subscription agreement will govern or (ii) otherwise set forth herein
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Contract [redacted] was cancelled effective [redacted] and refunded $ [redacted] back to the [redacted] on file
Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Hi [redacted] , Per our MSA that was signed by you on 2/20/2014, Section states - Term of Purchased SubscriptionsThe term of each subscription shall be as specified in the applicable Order FormExcept as otherwise specified in an Order Form, subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least days before the end of the relevant subscription termThe per-unit pricing during any automatic renewal term will be the same as that during the immediately prior term unless We have given You written notice of a pricing increase at least days before the end of that prior term, in which case the pricing increase will be effective upon renewal and thereafterAny such pricing increase will not exceed 7% of the pricing for the applicable Purchased Service or Content in the immediately prior subscription term, unless the pricing in the prior term was designated in the relevant Order Form as promotional or one-time We also sent you Auto Renewal notification emails on 12/5/2014, 12/30/2014, and 1/24/to the email on file at [redacted] @gmail.comThere were no responses received to cancel, therefore the contract renewed At this time, we have notified the collection agency to cease collecting on your account and should no longer receive calls Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi [redacted] , Thank you for your reply, and notifying the collection agency to cease the collecting To my understanding, Bio does not owe salesforce the $fee for year 2015~any more, right? Please confirm Please also confirm that our account (X-XXXXXX) is closed and will no longer "auto-renew" any more Thank you, [redacted] Final Business Response / [redacted] (4000, 9, 2015/06/02) */ Hi [redacted] , Yes, that is correctYour contract is now terminated and will not auto-renew and no balance is due Thanks, [redacted]
Customer accepted the terms through our Checkout portal when they purchased the license on [redacted] Contract [redacted] was cancelled effective [redacted]
Contract [redacted] has been terminated and ceased collections
Hello ***, We have processed case [redacted] for cancellationThe credit card that was charged for payment of invoice [redacted] will be refunded in full.Thank you,Veronica Angeles
We resolved the issue on [redacted] and cancelled contract [redacted] Customer satisfied with outcome after speaking to [redacted]
Contract [redacted] has been canceled
Contract was cancelled on [redacted] and refunded $ [redacted] back to the [redacted] on file
Contract [redacted] has been canceled, but if you would like to return to have account re-instated please let me knowYou can contact me at [redacted]
Complaint: [redacted] I am rejecting this response because:Salesforce has not been able to provide any proof that I signed up for an annual contract, despite multiple requestsThey do not have a signed contract, or any sort of electronic signature from meThey claim that I was informed that I was agreeing to an annual contract, but I was told otherwise by the rep, and they have yet to produce any documentation that indicates that I agreed to a year contractI have asked for a recording of the sales phone call where the rep told me that I was entering into a quarterly agreement, but they have yet to produce that eitherSincerely, [redacted] Sincerely, [redacted]
Contract [redacted] was set up for quarterly billing and has now become delinquent on invoices, [redacted] , [redacted] If you would like to continue with services, you may reach our billing department to make payment at [redacted] Cancellation may be requested to not renew after [redacted]
We are working on a response to the complaint at this time.?
Contract [redacted] has been cancelled