SalonGuys.com

I reviewed Salon Guys warranty and return policy Clearly they have stated that they will not pay shipping charges after days of use Therefore I am willing to pay the return shipping charges However nowhere in their policy to they state that I must first ship out the defective product before I receive the replacement Therefore I am standing by my initial argument to ship out my chair upon receiving the new one To be without a chair for 3-business days would be crippling to my business Without a chair I do not have a business, it's as simple as that If the new chair was shipped to me first, I would then have the appropriate packaging materials to return the damaged chair without any further damage

We had been contacted by the customer in regards to the issue she is having with her towels, which is that they are losing color when they are bleachedI referred the customer to the listing which has the disclaimer stating the towels are Spa Towels meant for facials and head wraps and are not bleach safe and not meant for Salon UseI apologize for the confusion but the warning is on our website in the description area so all potential buyers are able to see that before they purchaseWe are unable to do anything more for the customer as it has been months and they were not used as intendedIf you need any more information please contact us Sincerely, [redacted] SalonGuys

I am rejecting this response because: [redacted] , we accepted the partial credit for the severe damages incurred in shippingWe had no idea the chair was defective!!! Which reputable company would expect a customer to keep and pay for a defective chair?! It has not been used!! Three of us tested the chairEven a person weighing a 125# could not make the chair work!!! We all raised the chair to the high position multiple times only to have it immediately go to the low positionThe air shock is defective!! Did the company realize they sent us a defective chair?! How could they expect us to keep it when the credit of dollars was only for the damages in shipping?! THERE WAS NO MENTION THAT THE CHAIR WAS DEFECTIVE AND IT IS BRAND NEW, NEVER HAVING BEEN USED BY US!!! PLEASE BRANDON, WILL YOU BE KIND ENOUGH TO REIMBURSE US FOR THE DOLLARS?! IT IS COSTLY TO BEGIN A BUSINESS AND SURELY YOU WANT TO SUPPORT US AND YOUR OTHER CUSTOMERS AS WELLTHANK-YOU! KINDLY, JOYCE REDGER

I am rejecting this response because: I have forwarded multiple photos of the chair and base, including the attached photos, and have never received a ResponseI was advised that there was a "known issue" with the Base; however, when replacing this part (with a New one), the defects were still presentIt is also quite peculiar to me that this model of Styling Chair, is no longer available for purchase on the Salon Guys websiteIt seems that others have had the same complaintsHow many times must a part be replaced on a Brand New piece of Equipment before the Item operates and functions correctly? Please advise if a Service Representative from your company can make arrangements to evaluate the mechanics of this item, or if the Item can be Returned in it's Original packagingThanks!

Hello,We show this matter is currently being resolvedWe have been contacted by a representative of the client and they were told a new styling chair top would be sent to the client as soon as we have stockIf you have any questions, please contact usThank you.Sincerely,SalonGuys [redacted]

[redacted] has attempted helping with this issue multiple timesThe customer has not sent the necessary photos of the underside of the chair so our specialist can diagnose the problemWe have already replaced the base on the chair at no cost once in August and we have been waiting for the photos since OctoberIf the customer wishes to cooperate and send proper photos of the bracket we will be able to assist with this issue under their warrantyHave a wonderful daySincerely,SalonGuys

I am rejecting this response because: We received the shears by mail and opened the package to look at themThey seemed to be too small for the intended purposeWe did not use themWe sent them back in the mailWe reject the Business response [redacted] ***

I am rejecting this response because: I don't feel I should have to take the hit on these towelsYou received them packaged incorrectly, you sold them to me incorrectly packaged & now you feel I should have to eat the money on incorrectly packaged towels

Hello,We apologize for any inconvenience you are experiencingWe do show you had placed an order for shears through our website on May 10th and received the shears on May 15thYou had contacted us regarding your dissatisfaction with the item on May 18thOn our return policyit clearly states that we do not accept returns for shears that have already been usedYou were granted a return under the guise that the shears were never opened or usedWe received the shears with open packaging and hairs on them indicating they were in fact usedPlease see the attached photoWe again apologize for had we known this, we would have never issued a return authorizationWe will continue to adhere to our company's policy and not accept the return or issue a refundWe have the shears available for you to pick up if you should choose toIf you have any questions, please contact usThank you

On 01/30/i paid for what I thought was a salon chair, but was salon handles I contacted salon guys and was intructed to send the item back for a full refund Please see receipt [redacted] * After sending the item back on 02/11/i waited and did not get a response from salon guys and the refund had not been credited to my credit card ending in I contacted green dot, and placed a grievience against salon guys On 02/17/2016, I received a letter from green dot that denied my claim due to not being able to assist me with disputes related to delivery...etc please see [redacted] * on 02/22/016, I than spoke with a supervisor at salon guys, her name is ***, and I was told that they never received the return Which was returned via postal service on or around 02/11/ The total cost of the item was

Hello,We apologize for any inconvenience, however we still have yet to receive a return from youWe are not able to process a refund for an item that has not been received by usIf you have any information regarding the return, such as a tracking number or delivery confirmation, it would certainly
help things alongWe will continue to attempt to work with you, however until we receive the returned item, there is nothing further we can doAgain, we apologizeIf you have any questions, please contact usThank you

I am rejecting this response because: We never used the shears; I wish now that we had taken a pictureThis is a lesson learnedIf the shears are returned without shipping cost, we will accept this offer

Hello,We thank you for the picturesWe have showed the photos to our technicians and they have informed us that you still have the original base attached to your chairFor your original order, you were sent the BS-Chrome Round BaseThis base presented some issues for our clients which is why we sent you a BS-Chrome Round Base as a replacementYou then informed us that your BS-replacement base was still causing you issues so we again sent you a replacementPlease use either one of the replacement bases we sent you to correct your issueIf you are still experiencing problems after the base has been changed, please send photos of the chair with the BS-baseIf you have any questions, please contact usThank you

The customer in question did receive a faulty unit however she requested a partial refund instead of a replacementWe had a Liability Waiver Form made and sent it to the customer stating she had accounted for all the damages and still wished to keep as is and that nothing more would be done
regarding the chairShe signed it and agreed to accept the partial refund and nothing moreThe customer then realized there were more issues but refused to accept that she approved and signed the formWe are not liable for any further damage she discovers as she had previously acknowledged that she had fully inspected the chair and would accept it as isI have attached a copy of the form to this email as wellPlease let me know if you need any more information

It appears the email address we have for you is invalidI sent the following email to you and it bounced back. Hello,We apologize for any inconvenience you have experiencedWe are willing to offer you the warranty solution to the bases that have been damagedThe warranty solution is we would send you replacement bases for a warranty fee of $per basePlease contact us if you are interested in this resolutionThank you.Sincerely,***Customer Service Manager

Hello,Again, we apologizeOur posted Return Policy does not apply to this issueThis is a warranty issueOur posted Warranty Policy dictates items must be returned to our facility so that we may attempt to repair the issue prior to resorting directly to replacing itWe will need the item sent back to us at your earliest convenience for this issue to proceedThank you

I am rejecting this response because: These photos are bring resent

I ordered merchandise in which I received July 5th,at 3:in the afternoon! Upon delivery one of the boxes was damaged The company states that if any boxes are damaged or items are broken return them immediately , with that being knowledged I did just thatThe driver who delivered the items took the damaged box right back with him and kept what was in good conductionI reached out to the company plenty times in regards of the returned items considering I needed replacements to make my sets completeOnce speaking to the company they keep giving me back and fourth about this issue At this point they are delaying the process of my business opening & beginning to become extremely frustrating

Hello,We have the shears available for you to pick upYou can send us a shipping label via email or faxIf you have any questions, please contact usThank you.email: ***fax: ***

I purchased salon chairs from Salon Guys & chair began to leak oil after a yearIts now been years since the purchase and now of the chairs arent pumping up or down properly but they can go up & down ..its just very slackI called salon guys to see what I should do about replacing the hydraulic oil and was told SPECIFIC STEPS on how to dismantle the chair and add the oilI followed direct orders and my chairs were stuck! wouldnt go up or downI then of course called Salon Guys again to tell them the nature of my problem and how to resolve itThe representative then told me " you can not refill our chairs with oil, we dont sell chairs that can be refilledWe used to a looong time ago buy I know for sure we dont now." This of course has me frustrated because now I have chairs that are stuck in the air filled with OIL that wasnt suppose to be in thereShe offered no help & that purchasing new bases was my only option....oh & an apology from the 1st re