SalonGuys.com

Hello, We apologize for any inconvenienceHowever, our warranty policy clearly posted on our website states that if an issue with the base of a chair occurs over days of purchase, there will be a $fee per item for a replacement baseThis includes a brand new base, hydraulic, pump, and
shipping costWe must adhere to our company policies so that we may ensure fair and equal treatment of each of our clientsWe believe this policy to be fair as the cost of a brand new base not under the warranty policy is $plus shipping costPlease contact us as soon as possible so that we may resolve this issueThank you

On 01/30/i paid for what I thought was a salon chair, but was salon handles I contacted salon guys and was intructed to send the item back for a full refund Please see receipt ** *
After sending the item back on 02/11/i waited and did not get a response from salon guys and the refund had not been credited to my credit card ending in
I contacted green dot, and placed a grievience against salon guys On 02/17/2016, I received a letter from green dot that denied my claim due to not being able to assist me with disputes related to delivery...etc please see ** *
on 02/22/016, I than spoke with a supervisor at salon guys, her name is ***, and I was told that they never received the return Which was returned via postal service on or around 02/11/
The total cost of the item was

I am rejecting this response because:To whom this may concern, Thank you for the reply, however, I was told by a member of your company, salon guys, to refuse the package and return it to sender. Now, had I been told to send it another way via tracking number, I would have done so. So being that I followed the instructions given to me by your company, the lost package is not my faultI still believe that in good faith, you should make your customers happy via appeasement

I ordered a Black Styling Chair for my Salon from this company in June The Chair is Defective, and hasn't worked properly from Day I have made multiple phone calls, and sent multiple emails to *** (***), in Customer Service, who initially advised that there was a known issue with the Base of the ChairTwo weeks later I received a New Base, and reassembled the Chair, which didn't correct the problemsThe Chair isn't Level, which is critical in my professionIt actually tips forward if the customer leans foward, causing the base to come off of the ground.  I have to hold the base down with my foot to keep the customer from tipping over. Also, it is very difficult to spin, and it shifts from side to side when turning it
I immediately notified Salon Guys that the New part didn't resolve the issuesAt this point, I offered to Return the Item, in its original packaging, in exchange for a Lessor Valued Chair, Icarus, Andrews Black Styling Chair, (with no

I am rejecting this response because: They never once showed me that there was a disclaimer! The told me that but I've never seen once with my own eyes. I don't care if you wrote they were wash cloths all over the items packaging states bleach and color safe! 3 times to be exact! You should re package an item before you send it out to a customer! There wasn't even a note stating the issue in my box. I ordered the items in May thinking the salon would be up and running by then and beacause every other day items would be back ordered on the site, I didn't want that happening to me! I didn't even start using them till October. They have never proved that the date I ordered the towel there was a disclaimer. I cannot even look up the item cause so Convently they no longer sell this item. To top it off I ordered everything off the phone and I clearly remember asking if these towels were color and bleach safe and the women I spoke with said yes. When I received item it clearly states all over the item bleach safe! Your packaging should not say BLEACH SAFE if it isn't!!

Hello,We apologize for any inconvenience, however the tracking information only shows the package was delivered. It does not specify that the package was refused. Without this confirmation, we are unable to process your return. Again, we apologize. If you have any questions, please contact us. Thank you.

Hello,We show this matter is currently being resolved. We have been contacted by a representative of the client and they were told a new styling chair top would be sent to the client as soon as we have stock. If you have any questions, please contact us. Thank you.Sincerely,SalonGuys[redacted]

Hello,We apologize for any inconvenience, however we are not able to locate an order for you in our system based on the information you have provided. Please respond with an order number or call [redacted] so we may resolve this issue. Thank you.

We had been contacted by the customer in regards to the issue she is having with her towels, which is that they are losing color when they are bleached. I referred the customer to the listing which has the disclaimer stating the towels are Spa Towels meant for facials and head wraps and are not...

bleach safe and not meant for Salon Use. I apologize for the confusion but the warning is on our website in the description area so all potential buyers are able to see that before they purchase. We are unable to do anything more for the customer as it has been 7 months and they were not used as intended. If you need any more information please contact us.  Sincerely, [redacted]SalonGuys

I reviewed Salon Guys warranty and return policy.  Clearly they have stated that they will not pay shipping charges after 30 days of use.   Therefore I am willing to pay the return shipping charges.  However nowhere in their policy to they state that I must first ship out the defective product before I receive the replacement.  Therefore I am standing by my initial argument to ship out my chair upon receiving the new one.  To be without a chair for 3-4 business days would be crippling to my business.  Without a chair I do not have a business, it's as simple as that.  If the new chair was shipped to me first, I would then have the appropriate packaging materials to return the damaged chair without any further damage.

I am rejecting this response because: We received the shears by mail and opened the package to look at them. They seemed to be too small for the intended purpose. We did not use them. We sent them back in the mail. We reject the Business response. [redacted]

Hello,We apologize for any inconvenience you are experiencing. We do show you had placed an order for shears through our website on May 10th and received the shears on May 15th. You had contacted us regarding your dissatisfaction with the item on May 18th. On our return policy. it clearly states...

that we do not accept returns for shears that have already been used. You were granted a return under the guise that the shears were never opened or used. We received the shears with open packaging and hairs on them indicating they were in fact used. Please see the attached photo. We again apologize for had we known this, we would have never issued a return authorization. We will continue to adhere to our company's policy and not accept the return or issue a refund. We have the shears available for you to pick up if you should choose to. If you have any questions, please contact us. Thank you.

I am rejecting this response because: I don't feel I should have to take the hit on these towels. You received them packaged incorrectly, you sold them to me incorrectly packaged & now you feel I should have to eat the money on incorrectly packaged towels.

I am rejecting this response because: [redacted], we accepted the partial credit for the severe damages incurred in shipping. We had no idea the chair was defective!!! Which reputable company would expect a customer to keep and pay for a defective chair?! It has not been used!! Three of us tested the chair. Even a person weighing a 125# could not make the chair work!!! We all raised the chair to the high position multiple times only to have it immediately go to the low position. The air shock is defective!! Did the company realize they sent us a defective chair?! How could they expect us to keep it when the credit of 150 dollars was only for the damages in shipping?! THERE WAS NO MENTION THAT THE CHAIR WAS DEFECTIVE AND IT IS BRAND NEW, NEVER HAVING BEEN USED BY US!!! PLEASE BRANDON, WILL YOU BE KIND ENOUGH TO REIMBURSE US FOR THE 237 DOLLARS?! IT IS COSTLY TO BEGIN A BUSINESS AND SURELY YOU WANT TO SUPPORT US AND YOUR OTHER CUSTOMERS AS WELL. THANK-YOU! KINDLY, JOYCE REDGER

I am rejecting this response because:  I have forwarded multiple photos of the chair and base, including the attached photos, and have never received a Response. I was advised that there was a "known issue" with the Base; however, when replacing this part (with a New one),  the defects were still present. It is also quite peculiar to me that this model of Styling Chair, is no longer available for purchase on the Salon Guys website. It seems that others have had the same complaints. How many times must a part be replaced on a Brand New piece of Equipment before the Item operates and functions correctly? Please advise if a Service Representative from your company can make arrangements to evaluate the mechanics of this item, or if the Item can be Returned in it's Original packaging. Thanks!

Hello,We would first like to apologize for any inconvenience. The policy on our website states that in the event of damaged items are received, we advise to not refuse the package and to call us immediately. Again, we apologize for any confusion. The policy mentions that simply refusing the package...

without notification would cause delays. Our records show a replacement item has been issued to you. You should receive it within 1-2 business days. If you have any questions, please contact us.

Hello,We show no record of this issue being reported within 30 days of you receiving your order. We do show that you had contacted us regarding missing parts and to return an item, however no mention of a defective base was found. We again apologize for any inconvenience, however we stand by our warranty policy. If you have any questions, please contact us. Thank you.

[redacted] has attempted helping with this issue multiple times. The customer has not sent the necessary photos of the underside of the chair so our specialist can diagnose the problem. We have already replaced the base on the chair at no cost once in August and we have been waiting for the photos...

since October. If the customer wishes to cooperate and send proper photos of the bracket we will be able to assist with this issue under their warranty. Have a wonderful day. Sincerely,SalonGuys

I am rejecting this response because: I have not gotten any emails in regards to this matter [redacted] check my emails EVERYDAY.

I apologize but we are unable to assist you in this issue as we are not the manufacturer and cannot be held responsible for their packaging issue. We have included a copy of the invoice as well as the return policy and the listing itself. We have the disclaimer on the website as that is all we were able to do since we are unable to alter a manufacturers packaging. The order is 7 months old and we are unable to extend the return period this far out. I apologize for the inconvenience.  Sincerely, [redacted]