SalonSwipe Inc

This merchant successfully registered for an account on March 19, This merchant never requested that we close their accountAs such, their account is in active status.That said, we do sincerely apologize for this inconvenience and frustration, but due to *** ***, which was implemented in
by ***, and *** compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchantsWe were able to burden these costs since Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of and our Terms of Use were updated accordingly That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closedWe cannot close an account without the merchant’s permissionBased on our records, no such request was made by this merchant to close their account prior to

We sincerely apologize for this inconvenience and frustration, but due to *** ***, which was implemented in by ***, and *** compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchantsWe were able to burden these costs since
Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of and our Terms of Use were updated accordingly That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closedWe cannot close an account without the merchant’s permissionBased on our records, no such request was made by this merchant to close their account prior to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive notification that there would be a *** *** fee, otherwise I would have requested to close the account How can a fee be charged to an account that is dormant? There has been no activity, no transactions, no money involved, so how could SalonSwipe be carrying the burden of this cost? There is no costIncidentally, I have not been charged any such fees from Square, a similar credit card processing companyHere is what it says on Salonswipe's website:What Are My Fees?There are no monthly fees, no minimums, no annual fees and no contractsThe only time you see a fee from us is when you charge a card.I requested that the account be closed on January 21, after SalonSwipe debited $from my checking accountI got a response acknowledging my request and it would be reviewed by support staff I sent emails both through their website and via hotmail.After receiving this message, I thought all was good, that if I was patient, I would get a refund of $and my account would be closed Then I got another response later that day via their website directing me to send another cancellation request to *** with my name and email addressThey said they have to charge all open accounts this *** *** fee (in other words, no refund!) Here is part of their message: Once you’ve sent an email to ***, you will not be charged again and your account will be deemed closed once you send the email.Imagine my surprise on February 2, when I noticed another debit from my checking account by SalonSwipe for $16.95! For what? I emailed again on their website and let them know I would be contacting the Revdex.com and wanted a refund Thankfully I was able to report fraud to my bank, and block Salonswipe from debiting my account again My bank was able to reverse the $because it was still pending and hadn't posted yet I still want a refund of $and I also want this complaint to be made public to warn others.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I never received and email regarding change in fees. can you resend a copy with the date sent?

While it is true that this merchant had a "dormant" account, per our Terms of Use, it is still considered an active account. That being said, we do sincerely apologize for this inconvenience and frustration, but due to *** ***, which was implemented in by ***, and *** compliance
requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchantsWe were able to burden these costs since Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of and our Terms of Use were updated accordingly That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closedWe cannot close an account without the merchant’s permissionBased on our records, no such request was made by this merchant to close their account prior to

I have received all of the monies listed in this complaint, as of today 8-8-16, also received an e-mail from the company stating they went out of business, thank you for your help, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, transactions on 1/26/2016 and 1/30/2016 have not posted to my account. This company still needs to pay me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi...

my name is [redacted] and my complaint # is: [redacted]. Salonswipe has paid me what was owed but has still not responded to any of my emails. The payments were supposed to take 3-4 business days to arrive in my bank account and some took up to 17 days. I will never use this company again and hope no one else has to experience this.Thank you,
Regards,
[redacted]

This merchant created an account with us on February 15, 2013. The account remained open since then.We sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card...

transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees.  Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly.That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closed. We cannot close an account without the merchant’s permission. Based on our records, no such request was made by this merchant to close their account prior to 2016.

We sincerely apologize for this inconvenience and
frustration, but due to [redacted], which was implemented in 2012 by [redacted], and
[redacted] compliance requirements for merchants processing credit card transactions,
we were forced to pass these fees to our merchants. We were able to burden
these costs since 2012. Unfortunately, we are no longer able to burden the
expense associated with these fees. 
Notification regarding the implementation of these fees were sent to our
merchants in November and December of 2015 and our Terms of Use were updated
accordingly. Per the merchant’s request, the account has been closed. They will
not be charged again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
~ I emailed your company on Jan. 21st, 2016 to close my account. I received an email from your company that your support staff will be reviewing it #15245. I never received an email in 2015 about the changes or the fees. I have also talked to other hairstylist in my area and they had no clue either that your company has done the same thing.

We sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since...

2012. Unfortunately, we are no longer able to burden the expense associated with these fees.  Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly. Per the merchant’s request, the account has been closed. No further charges will be assessed.

Our Terms of Use were updated in November 2015. We reserve the right to change pricing without notice. As a courtesy, we sent notification to help avoid these types of issues. I do confirm that the account is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I respectfully ask that you please accept our sincerest apologies. As you probably know, the beginning of October marked the credit card processing industries mandate to transition to EMV-enabled terminals. As such, our office, as well as the office of our processing network, has been inundated with...

calls and emails requesting assistance for terminal updates, help with using their new equipment, and various other requests for assistance. We feel absolutely horrible since we are considerably behind on responding to the requests of our customers. That being said, I will contact the head of our support department regarding your issue. He will contact you and get this refund processed. Again, I sincerely apologize for the delay you've experience. We'll get this taken care of right away.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not receive ANY information from salonswipe in Novermber or Decemeber. You have also failed to update your website with your new "terms". Here are screen shots taken from YOUR website that clearly states SEVERAL times NO MONtHLY fees, this is false advertising. Just do the right thing, refund the amount you stole from my account so we can move on.
Regards,
[redacted]

We sincerely apologize for this inconvenience and frustration, but due to VISA FANF, which was implemented in 2012 by Visa, and PCI compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since...

2012. Unfortunately, we are no longer able to burden the expense associated with these fees.  Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly. That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closed. We cannot close an account without the merchants permission. Based on our records, no such request was made by this merchant to close their account prior to 2016.

Review: I used salonswipe to accept client payments. Of those two payments, one never went through and the other one for $154.00 has yet to be paid to me. I have spent over a year attempting to communicate back and forth with this company. I keep sending them information, they respond extremely slowly and still don't send me a payout. It's been two months since I've last responded to their request for information.Desired Settlement: I want my $154.00 payment that they received and have yet to pay to me.

Business

Response:

When [redacted] originally enrolled, she provided invalid checking account information. When we first attempted to deposit funds, they rejected. Our system automatically sends multiple emails informing our customers of the reject. We also ask that they provide updated checking account information. Unfortunately, [redacted] never responded to our requests. Her money was held until we could receive updated checking account information.

At the end of each year, we review all unfunded accounts and attempt to contact merchants. As a result of our efforts, we finally received updated checking account information and paid for her transaction.

This is the worst company I have ever dealt with. I have not used their service for over 3 years they never charged for their service and all of a sudden I started getting different charges on my debit card every month from them. I tried to call my bank and have them cancel any further transactions from this company and they couldn't do it due to SalonSwipe changing the charged amount every month so it would have cost me more money if I did a stop check through my bank. I would then have had to go and cancel my checking account altogether in order to get them to stop billing me I emailed and tried to call this company at least 50 times to get them to cancel my subscription all together and they never got back to me I finally saw a option to cancel my account this month after the last charge showed up on my debit card do not use this company there are better companies for credit card reading devices out there.

Review: After swiping a clients credit card for $150.00, salon swipe processed the transaction 4 times totaling $600.00. After contacting salon swipe, salon swipe stated that they would credit my client $450.00 and transfer the $150.00 minus their 2.6% commission. Instead of depositing $146.92 they withdrew $146.92. My account incurred overdraft fees. I dismissed the overdraft fees and called them to correct it. I could not contact a live person that could help. A "sales" rep told me that another office that could help would call me back but I have not been contacted.Desired Settlement: I would like them to refund me $146.92 that they "Stole" from my account and give me 146.92 that was taken out of my clients account for the services I rendered to my client. Salon swipe owes me a total of $293.84

Business

Response:

On January 15th, [redacted] charging her client $150 on four separate occasions. She contacted us the same day to correct the problem since 3 of the charges were processed by mistake. We manually processed 3 separate refunds to the cardholder's card and then notified [redacted] via email of this fact. This all occurred on January 15th.

Since we manually overrode our system to stop payment to [redacted] for the invalid transactions processed on the 15th, we had to manually pay her the 1 valid transaction of $146.93 ($150 minus our processing fee). Unfortunately, the SalonSwipe representative who handled this case made a mistake and withdrew $146.93 instead of paying $146.93. This problem was immediately corrected and [redacted] received a deposit of $293.86 ($146.93 that we accidentally withdrew + $146.93 from the charge to her client).

Since [redacted] incurred overdraft fees as a result of our mistake, we would be more than happy to reimburse her bank fees. [redacted], please contact support with a bank statement showing the fees you incurred and we'll be happy to reimburse you. We apologize for any inconvenience this may have caused.