SalonSwipe Inc

Review: I opened an account with SalonSwipe about 3 years ago for processing credit transactions, but was never able to use their service because they were having technology issues and customer service was so poor. I never used their service and thought that my account was dormant or closed. On January 20, 2015 Salonswipe withdrew $3.95 from my checking account so I tried to call, but a recording said to email them so I emailed requesting my account be closed and refund the fee. They did email me back saying I had to email [redacted] but gave no response as to a refund. Then today, February 2, they withdrew $16.95 from my checking account! So I sent another request for a refund and to close my account. I cannot reach SalonSwipe by phone, there is just a recording telling customers to email them. I just want a refund and for my account to be closed!Desired Settlement: Refund of bogus charges $20.90 and cancellation of account with SalonSwipe

Business

Response:

While it is true that this merchant had a "dormant" account, per our Terms of Use, it is still considered an active account. That being said, we do sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly. That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closed. We cannot close an account without the merchant’s permission. Based on our records, no such request was made by this merchant to close their account prior to 2016.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not receive notification that there would be a [redacted] fee, otherwise I would have requested to close the account. How can a fee be charged to an account that is dormant? There has been no activity, no transactions, no money involved, so how could SalonSwipe be carrying the burden of this cost? There is no cost. Incidentally, I have not been charged any such fees from Square, a similar credit card processing company. Here is what it says on Salonswipe's website:What Are My Fees?There are no monthly fees, no minimums, no annual fees and no contracts. The only time you see a fee from us is when you charge a card.

Review: I have not used this company in 6 years or more. My account was deducted $16.95 for [redacted] inflation fee 2/2/16. I have tried calling and emailing the company with no luck. I simply want the $16.95 returned to my account and never to be charged by anything from this company again since I do not use their product and also never entered a contract or received and supplies from this company. I would like this company to delete any bank information they may have of mine.Desired Settlement: Reimbursement of $16.95 and for company to delete any known bank account information of mine.

Business

Response:

This merchant created an account with us on February 15, 2013. The account remained open since then.We sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly.That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closed. We cannot close an account without the merchant’s permission. Based on our records, no such request was made by this merchant to close their account prior to 2016.

Review: I used salon swipes service. Only to never be able to swipe. Have always had to key in transactions. Which leads to higher fees. My last two transaction on August 30,2014 total$1949.90minus $68.35 in fees were to be deposited in 2 business days. According to their email. Few days later they ask me to provide them w/my cosmetology license,drivers license,and utility bill. I complied only for them to tell me my information was invalid. I couldn't have purchased my card reader from Cosmo prof if I didn't have a valid license. I requested for them to recheck and reevaluate. Only to be accused of being fraudulent. I requested to speak to a supervisor with real authority. The email response was from [redacted] claiming to have that power. Conveniently he did not put a phone number in his email. And after minimum of two voice messages and two emails a day for the last three days. I still have not received a call or email or my money yet. They are good at transferring calls to nowhere. September 8th was their last email to me. I even resent all of the requested information to mr [redacted] or fake supports. I find it insulting to be treated like a criminal. Evan after I complied to all requests. I will go as far as wondering if salon swipes is on the up and up? It seams from reviews what I am experiencing is their standard mode of operation.Desired Settlement: I want my full transaction put into my account $1949.90. I don't expect to be over charged for their product not properly working. I don't expect to pay any fee considering it has been longer than their site says it should be. Consider it compensation for many hours lost calling and sending emails. Actually let's go one step further. I do high end cosmetology events/ services. Ranging from $200.00 to $300.00 an hour. My estimation of time dealing with this mater is roughly 10 hour. So if any thing they can pay me for my time and aggregation after I receive my money I want all of my account information destroyed. I don't want any phone or email contact after that occur acne either.

Business

Response:

Without any history or initial requests from this merchant indicating these transactions would be common, this merchant processed 2 transactions that totaled nearly $2,000. The regulations we are required to follow set forth by the card associations are clear regarding these types of transactions. We are required to conduct more research into the authenticity of these transactions. As such, our customer support department followed protocol to ensure that our merchants and their clients are protected. Customer support requested that this merchant provide additional information to further authenticate her identity and validate the transactions in question, regardless of where her card reader was purchased. Unfortunately, our requests for information went unanswered for a period of time. When the merchant finally provided the information we requested we were able to validate her account by the state in which her license was issued. Her funds were released on Monday, September 15, 2014. They will deposit tomorrow.

As a courtesy, we will refund her fees based on the difference between our swiped and keyed rate. Those funds will also deposit into her account tomorrow.

Review: This Co. is a credit card service company catering to the salon industry. I purchased the little white swiper for me iphone for the convenience of taking it location where I was working. They deducted $985.00 from my clients cc acct. yet they will not release funds to my bank account. After over 5 attempts and meeting all their criteria they still wont release funds and will not call me back, as they hold my money and collect interest there is still not resolve. Is this a legitimate co. and if so their practices are fraudulent and unacceptable. Both my client and myself are out these monies owed with no response from the co. Today is 12/19/13 her service was provided 12/9/13. please someone help me.Desired Settlement: I only want the money owed to me deducted already from my clients credit card account.

Business

Response:

As part of our fraud and risk monitoring policy, a policy that seeks to protect customers and cardholders,

[redacted]’s account was placed on hold due to suspicious transaction activity. [redacted] complied with our

policies and provided the necessary information we required to validate her account. Upon successful

validation of her account and information, we successfully deposited her funds into her account. She is

still using SalonSwipe to process credit cards and we are very happy we were able to provide an

acceptable level of service when she needed it.

Review: When I started to as a hairstylist in 2013, I started using Salon Swipe. When I signed up I was informed there was NO monthly fees. March 30th, 2014 was the last day, I used Salon Swipe, because as an independent hairstylist I needed a company who's credit card system wouldn't not be down. I had experience that with Salon Swipe and I was upset. I was never informed with this company from the beginning that if I was inactivity I would be charged a monthly fee. I never received an email about that or anything. Jan 21st, 2016, I noticed on my bank statement I was charged $3.95 for a monthly fee. I called the company and got a recording to email them. Which I did. I asked them to remove me from their company so I would not be charged anymore monthly fees. Feb. 2nd, 2016, I looked on my bank statement I had a fee from Salon Swipe of $16.95. I tried to login in on their company website to remove my account number and I am no longer able to log in.Desired Settlement: I want $16.95 refunded back to my account and for this company to actually pick up the phone and speak to people when they call.

Business

Response:

We sincerely apologize for this inconvenience and frustration, but due to VISA FANF, which was implemented in 2012 by Visa, and PCI compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly.

After several attempts to contact them, I have no recourse but to do this review.

I closed my account March 1st, and received an e-mail confirming there will be no more charges taken from my bank. On April 1st there was a withdrawal for another monthly charge . I am distraught over this.

Review: Salon Swipe takes their price of the service before depositing the money into my account, I never agreed to any funds ever being withdrawn out of my account. However, on 09-04-2014, they withdrew $115.66 out of my account instead of depositing it. This charge out of my account ended up costing me hundreds of dollars in fees accrued because of the subsequent bank charges. I have the email from them saying the deposit was to be credited. I contacted them numerous times, both via email and telephone, and now, two months later, have still not heard from them, leaving me no options, outside of a legal one. They sent me reply emails saying they received my complaints and it would be handled, but nothing else. When I call, I cannot reach a person, instead am sent on endless loops through their system, then only to be hung up on, or the option to leave a message, which I've done numerous times.Desired Settlement: I am requesting my original deposit of $115.66, as well as the amount of fees I've incurred from the bank, and lost wages.

Business

Response:

Please see the history of our correspondence with this merchant below.

Review: The reason I have contacted salon swipe is they are the company I have used for almost two years in my independent business. I am a cosmetologist. The company has been great until I needed help from customer service. I had a client return a flat iron to me and wanted the card refunded or credited back the money the paid for the iron. A reasonable request. The Salonswipe company has to this refund. I have over 18 phone calls logged to customer service, 4 voicemails, at least 4 emails. Over the course of two business days I have had no return emails correcting the problem, no phone calls returned. I have a client waiting for her refund patiently. I have called and asked to speak to management twice, with no response. I think if there is a high call rate for customer service this should be corrected. At least an email explaining this.Desired Settlement: I simply would like the refund to be given to my client. When I call, and or email a customer service line I would like to have my call and or email returned. I was given an email to give my client cash or check refund as a solution but she does not want that. She simply wants her card credited. This is why I chose this company to handle the credit cards.

Business

Response:

I respectfully ask that you please accept our sincerest apologies. As you probably know, the beginning of October marked the credit card processing industries mandate to transition to EMV-enabled terminals. As such, our office, as well as the office of our processing network, has been inundated with calls and emails requesting assistance for terminal updates, help with using their new equipment, and various other requests for assistance. We feel absolutely horrible since we are considerably behind on responding to the requests of our customers. That being said, I will contact the head of our support department regarding your issue. He will contact you and get this refund processed. Again, I sincerely apologize for the delay you've experience. We'll get this taken care of right away.

Review: I called salon swipe after I had a 3.95 [redacted] fee, the phone directed me to an email. I sent an email to ask about fee and to close my account on Jan 25. I was never notified about the fee. As of February 2 I recieved another fee for 16.95. My account should of been closed I can not get a hold of someone to cancel my account and reiburse fees. I recieved a reply from salon swipe Suport system, but never got an email notification about a reply. Am I expected to wait on their support till they reply.

Ive never used this company beyond the initial trial. I was never informed by mail or email about a new fee structure since the trial period. I want all ache debits to stop.Desired Settlement: I would just like to be refunded 3.95 and 16.95 to my account.

Have my account with salon swipe closed.

Business

Response:

We sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly. Per the merchant’s request, the account has been closed. No further charges will be assessed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] I never received and email regarding change in fees. can you resend a copy with the date sent?

Review: I in the past have utilized salonswipe services to except credit transactions however have not for quite some time at least 6-10 months now. There have been several transactions that has been debited out of my account from salonswipe I have not authorized and when I tried to contact them I was unable to reach anyone to explain to me charges.Desired Settlement: I would like for salonswipe to never debit my account again.

Business

Response:

We sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly. That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closed. We cannot close an account without the merchant’s permission. Based on our records, no such request was made by this merchant to close their account prior to 2016.

Review: Salon swipe states that there are no additional or monthly fees for their services.My last transaction using their mobile card reader was on 12/31/2013. I have had $10 withdrawn each time from account on 2/4/2014, 3/5/2014, and 4/2/2014 for no apparent reason.

I noticed additional fees withdrawn from account outside of the regular transactional fees that are applied to amounts BEFORE they are deposited into my bank account. They are as follows:12/3/2013: $107/2/2013: $5.886/4/201: $1.93I contacted Salon Swipe multiple times to be refunded and for them to stop withdrawing money from my account. The phone representative then states that they will put the request in to a Tier 1 representative and I will see a followup email or phone call which never happens. They give me no confirmation or email where I can provide proof of theses transactions. I want a refund in the amount of the fees they withdraw from my account without my consent of $47.88 and I also want to stop their unapproved ACH withdrawels from my account. Cancel this account.Desired Settlement: cancellation of SalonSwipe accounts, stop future ACH withdrawals, and refund $47.88 from previous unauthorized ACH withdrawals immediately.

Business

Response:

These fees are for SalonSwipe's standard credit card terminal. As part of our service agreement for a standard credit card terminal, we provide the terminal free of charge as long as the merchant is using our processing services. This free terminal is provided to merchants with two requirements; 1) if you cancel, return our terminal, and 2) the merchant must process $1,500 or more per month. As our website clearly states, "Owners who process more than $1,500 monthly will receive a free terminal, otherwise a $10 monthly fee applies." This merchant is not processing the required amount and has not returned our terminal, therefore she is being charged our $10 monthly fee.

Furthermore, this merchant stopped processing credit cards using our free terminal less than 30 days after we issued the free terminal in May 2013. Since she discontinued service shortly after receiving our free equipment, we attempted to retrieve our credit card terminal. Our requests to have this merchant return our credit card terminal went unanswered for the rest of 2013, thus we began charging her account based on the terms she agreed to. We charged her account for the first time in December 2013. We have charged her a total of $40.

We would be more than happy to refund her money if she returns our credit card terminal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9994166, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not in ownership of any salon swipe credit terminal other than their mobile card reader which I no longer

Regards,

Business

Response:

Here is the FedEx tracking number and delivery confirmation showing that the delivery was signed for by one [redacted]

[redacted] Tracking Number: [redacted]

Link: [redacted]

Terminal Serial Number: [redacted]

Make and Model Number: [redacted]

We would be happy to refund her fees upon receipt of our terminal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not have this terminal in my posession therefore I have nothing to return to SalonSwipe. If they agree to stop any further ACH withdrawals from my bank account. I am willing to withdraw my demand of a refund. I just want this to this to be done.

Regards,

Consumer

Response:

No longer have access to email to where this information would be saved. Company says it will mark as lost and stop further withdrawals

Consumer

Response:

Yes as I have not seen anymore withdrawals from my acct

Review: When I inquired about Salonswipe services I was told there was no monthly/annual fees. On their website as of 2/8/2016 under FAQ it still reads no monthly/annual fees. I never used service and was never notified of a change in policy that they would start charging a monthly fee. in January 2016 I was charged $3.95 and in February 2016 I was charged $16.95. Their site also reads as 2/8/16, posted in May 2015 in FAQ section that if they did not receive full SSN they would close my account, they DO NOT have my full SSN, so account should have been closed anyway. I contacted customer support and was told it is due to [redacted] fees they are charging non used accounts a monthly fee. They also told me the fees they have already drafted out of my bank are non refundable and to avoid further fees I must close my account, which I did, even though the account should have already been closed.Desired Settlement: A refund of the fees. $20.90

Business

Response:

We sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly. Per the merchant’s request, the account has been closed. No further charges will be assessed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not receive ANY information from salonswipe in Novermber or Decemeber. You have also failed to update your website with your new "terms". Here are screen shots taken from YOUR website that clearly states SEVERAL times NO MONtHLY fees, this is false advertising. Just do the right thing, refund the amount you stole from my account so we can move on.

Regards,

Terrible customer service, also charging fees to my account although I no longer use their services and haven't for about six months.

Review: Fraudulent charges to my bank account Never used the card reader product automated recording when try to contact business recording states the company " is being forced to charge open accounts monthly fees" can't get any help with company never a live person to speak with no response to emails no choice but to close my bank account and file a fraudulent charge against companyDesired Settlement: This has to be stopped they are charging people and getting away with this I want a refund for these fradulent charges

Business

Response:

This merchant successfully registered for an account on March 19, 2013. This merchant never requested that we close their account. As such, their account is in active status.That said, we do sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly. That being said, we are more than happy to refund the most recent charge to this merchants account provided they follow the terms of our Terms of Use and request, in writing from our website, that the account be closed. We cannot close an account without the merchant’s permission. Based on our records, no such request was made by this merchant to close their account prior to 2016.

This service is very decieving.... even now if you go on their site it says no anual fee, no monthly fees ever..... I signed up with them about a year ago never even used the service because I already had square card reader.... but did sign with them just in case if I loose the square I would still have a back up.... they charged me in January 2016 $3.95, February $14.95 and yestarday $14.95..... I can't log in to my account because I can't remember what I had used for my email.... it constantly says user information is incorrect and they have no way of reseting it..... so I am stuck with this.... the only option is to put a stop payment on the account for 6 month and keep doing that..... each time is $20 for that service, or cancel the whole checking account and open a new one..... please, don't fall for them, they are lying and deceiving....

P.S. that BS reply that they write to each comment ia soo ridiculous, they say they new that rules would possibly change aimce 2012..... why not let everyone know that!!!!! I still have a box with regulations on the company and nowhere it says that there is even a possibility....... soo please SALONSWIPE, spare your insincere apologies, you are liars!!!!

Review: Salonswipe has not paid me for transactions 9 days ago and will not return calls or emails.Desired Settlement: Please have customer service call me with details regarding my last 2 transactions.

Business

Response:

We sincerely apologize for this inconvenience and frustration, but due to [redacted], which was implemented in 2012 by [redacted], and [redacted] compliance requirements for merchants processing credit card transactions, we were forced to pass these fees to our merchants. We were able to burden these costs since 2012. Unfortunately, we are no longer able to burden the expense associated with these fees. Notification regarding the implementation of these fees were sent to our merchants in November and December of 2015 and our Terms of Use were updated accordingly. Per the merchant’s request, the account has been closed. No further charges will be assessed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, transactions on 1/26/2016 and 1/30/2016 have not posted to my account. This company still needs to pay me.

Regards,

Review: I'm a small business, a cosmetologist that purchased the salonswipe mobile card reader a month ago. I needed a mobile credit card service for a wedding I was doing hair for a bride and 3 bridesmaids. First of all the package says that with your transaction you'll receive a 10 dollar credit to reimburse the cost of the mobile device. upon activation I was told it had been too long from purchase for that promo apparently you have to activate within 10 days, not stated on the package. the real problem tho was that I set up my account with all required verification 3 days before the wedding. I got the verification that I was set to start transactions and that it would take up to 48 hours to deposit to my account. 8 days ago Sunday now I had 4 transactions 85, 85 ,85 ,80. that went through but I keep getting as of Wednesday emails that my funds are on hold for needed verification. They wanted my business license, photo id, voided check and a business utility bill. except for the utility bill ( I rent my space at my salon) I do not have a work utility. I have a home utility bill with my husbands name on it. So I sent photo copies to them Wednesday, again Thursday, Friday sat, and again today after another email . I cant tell you how many times I have called (their box says 24-7 support with their phone number) and after being automatically transferred to each recording to leave a msg and someone will return your call. I only get the same emails that further verification is required of the same info I've already sent over and over. I told them that someone needs to call me but instead I got an email from an operator to send my info to him directly. I told them I dont have a business utility so I hope they take it with my husbands name. I'm so frustrated. if all these conditions were legit they should have disclosed it on the packaging. they owe me my 4 transactions. they could seriously hurt a small business owner like me.Desired Settlement: I need the money for the service provided. I don't care about the 10 dollar rebate. I wont use them again after I get my funds. They need to disclose their conditions from the outset.

App and reader don't work

False advertising as their website says no fees, yet they dip into your bank account and take them anyways, with no contact or warning hat fees will be taken

This company is nothing but a lying thieving company that doesn't work

DONT GET TAKEN BY SALONSWIPE!!

Review: Salonswipe has been contacted numerous times in the past two weeks to resolve a monies transfer issue from them to my bank account. Was told at first that the account information was invalid, which was checked and all information was correct. When contacted again, was told money would be put in account once it was "corrected" and since this time, company places you on hold, then disconnects the call after 4.5 minutes. Have attempted to get results 3 times this evening with NO RESULTS except a disconnection. Had to give all information every time and was then placed on hold to be disconnected again and again. When prompted to leave a message, message was left, then no return call. THEY HAVE FUNDS THAT HAVE BEEN TAKEN FROM CUSTOMERS AND HAVE REFUSED TO RESOLVE THIS ISSUE AND ARE AVOIDING CONTACT. THAT IS FRAUD. All transaction have cleared from the customers account to SalonSwipe, they have all money in their possession. Transactions on May 31, $17.00 and $30.00; June 3, $14.00 and $30.00; June 9, $85.00 and $25.00...all totaling $201.00. This service hs been used since November 2013 without incident so their "incorrect account information" excuse does not make sense since the banking information is the same as November, December, January, February, March, April and May. When asked for a Supervisor this evening, I was told that I had to give my information AGAIN to be "transferred," which means that I would have been placed on hold and disconnected AGAIN. This is why I am contacting you for their LACK of customer service and support as well as their fraudulent business practices.Desired Settlement: Transfer monies to bank account as agreed to with this service. At this point their 2.69% charge should be waived since THEY have had all monies for over 2 weeks and have refused to transfer funds to the appropriate account.

Business

Response:

Unfortunately, the merchant provided invalid checking account information, meaning that the checking account number they provided was invalid. The merchant finally provided accurate information and funds deposited into the merchants checking account on June 18th. The issue has been resolved. As a courtesy, we would be more than happy to refund this merchant her fees corresponding to this deposit.