SalvageBid LLC

Thank you for taking the time to communicate your concerns related to your account with SalvagebidSalvagebid is very sorry to hear that one of our customers is dissatisfied with our servicesWe would like the chance to work with the customer directly to resolve any issues and provide a resolutionRegarding Mr***’s concern, the documents of his vehicle are in his possessionUnfortunately the documents did take longer to process which was out of the control of SalvagebidIt is the customers’ responsibility to do research of any registration restrictions or any other aspects of his purchase as outlined by our Terms and Conditions Our terms can be reviewed here: http://www.salvagebid.com/pdf/terms.html Again, Salvagebid is very sorry that Mr [redacted] is not satisfied with his experience with usPlease do not hesitate to contact Salvagebid if you would like to discuss this matter further

We are sorry to hear about this member’s difficulty bidding with SalvageBid, and thank them for offering their feedback so that we can resolve the issueDue to the nature of auctions, it is not possible to bid a lower amount than the current bid in either Preliminary or Live BiddingIn other words, if the current bid is $6,000, the system will only let you bid up from that amountOnce bidding on the Chrysler reached $4,000, the member’s ability to bid would have been cut off since their deposit did not exceed $(10% of the bidding limit)To bid $2,on a vehicle, the current bid must be below $2,000, and it is likely that this Chrysler had already exceeded this amount during Preliminary BiddingThe current bid is displayed near the vehicle information in both Preliminary and Live BiddingWe have attempted to help the member find vehicles that would sell within their price range and have offered to place bids on their behalfThe member preferred instead to cancel their membership, and we have fulfilled this request and refunded their $membership fee

Complaint: [redacted] I am rejecting this response because: Because my husband spoke with Sarah several times in regards to the matter and I will like for my records to be pulled regarding this matterI'm requesting for conversations to be pulled regarding this matterWe aware the email was received that how we became aware there was a problemAs soon as I saw the email I notified my husband at which time he told me that he did not bid on that car because it wasn't allow him to do soWhich is the reason he bidded on the Nissan.This reaponse is not satisfactory and we still asking for a resolution into the fees we wwre chargedIt clear there is and has been a peoblem with the bidding process malfunctioning from reading other people complaintsBut it seems that Salvage Bids refuse to own up to the fact at times some ppl have problems with itIn our opinion the process, the fees are all a scam Sincerely, [redacted]

We are sorry to hear that one of our members is dissatisfied with our servicesAs Mr [redacted] had already received his documents at the time of the complaint, we would like to work with him directly to resolve any further issues that may ariseOur goal is always to provide efficient transactions and excellent customer service in a timely mannerWe are so sorry to hear that he experienced otherwiseAt Salvagebid, we strive to provide the best resolution possible and resolve any situation as quickly as we can to the abilities that we have

Salvagebid is sorry to hear that our customer is dissatisfied with his purchase and our customer serviceWe have reached out to the customer and currently investigating the issuesSalvagebid is working directly with the customer to generate an amicable resolution to this issueThank you,Todd W [redacted] Salvagebid

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Your a posteriori confidence is not explained by the fact that you sent me to the MA inspection site with wrong set of documents with the reassurance that " it will be ok"I took a day off from work and I spent $to rent a truck and a trailer (plus gas) to drive to and from the inspection facility I would like $refunded and apologies from your staff Sincerely, [redacted] ***

Salvagebid is sorry to hear that one of our customers is still dissatisfied with our servicesWe strive to provide all of our customers with excellent customer service at all timesPer our review of this account, there was a purchase of a vehicle Dodge Nitro made through a purchasing option that goes outside of the auction processFor such a purchase to be successful, we have a series of confirmations that a customer has to do before the vehicle would be awarded to the customerAll of the confirmations were completed by Ms***We have then spoken to Ms [redacted] over the phone where Ms [redacted] was already aware of the purchaseWe went over the next steps to complete this purchaseWe then received a call from Ms [redacted] asking a few more questions as well as what would happen if the sale was to be canceled to which we recited our terms and conditions per Ms [redacted] requestPer our terms and conditions that Ms [redacted] has agreed to a few times prior to the sale, we state that: DBids EnteredOnce a bid has been submitted, you cannot be retract, delete, or cancel the bid ERelist FeesIn the event a vehicle is not paid for within the time specified by Company, you agree that Company may, in its sole and absolute discretion, cancel the sale, relist the vehicle for saleIf this occurs, you agree to pay Company the relist fee of $1,USD or 15.0% of the sale price, whichever is greater, plus Company's transaction feeRelist fee must be paid by wire transfer onlyIn the event that you fail to pay the relist fee by wire transfer within the time specified, this fee will be taken from your Security Deposit paid in advance to CompanyYou will forfeit the Security Deposit and be responsible to pay a relist fee price, Company’s transaction fee, plus any collection costs, including court costs and reasonable attorney's feesYou agree to verify relist fees and relist dates prior to bidding on vehiclesIf you cause excessive vehicles to be relisted, you are subject to suspension or revocation of your bidding privileges Per our terms, Ms***’s deposit has been forfeited towards the cancelation fee of the saleWe would like the chance to work with the customer directly to resolve any issues and reach a resolution

Complaint: [redacted] I am rejecting this response because: I do not see any prospect of "working with me directly" as the business suggestingIn fact I do not know what that meansWould that mean the business makes the vehicle as they described it as"run and drive" if so, I am all for thatI will wait for further three days to see what the business means by "working with Mr [redacted] Directly" Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I paid $deposit allowing a $bid on a vehicle I paid $for Premium membership to be able to bid during live auctions The only reason I was not able to bid was because the "Ready to Bid" green button was inoperative during the live auction while the bids were still below $ I provided an attachment to help explain and demonstrate The final winning bid amount was $6400, this did not represent the starting live auction bids for which began below $2000, $3000, and below $ So Salvage bid representatives are lying and inaccurate when they state the bid begin higher than $ My live bid would have stopped at $because that's all I was willing to bid and/or spend on a salvage vehicle but I was not able to place any live bids at any time while the live bidding were between $and $ I will seek legal counsel regarding this matter as I paid for a service that was not made available for my at any time during the live bidding for amounts under $Sincerely, [redacted]

SalvageBid is very sorry to hear that a valued customer is dissatisfied with our services I understand that Mr [redacted] is upset because he was awarded a vehicle for which his bid was rejected and feels that this is unfairHowever, I must point out that the customer was required to review and agree to SalvageBid's Terms and Conditions in order to gain access to our members-only online auto auctionIn these Terms and Conditions, it is made very clear that "once a bid has been submitted, you cannot retract, delete, or cancel the bid." Even though Mr [redacted] bid was initially rejected, he still submitted itIn fact, it is not possible to reject a bid that has not been submittedTherefore, when this bid was ultimately approved, the customer was awarded the vehicle, per the Terms and Conditions that he had previously agreed to These Terms and Conditions also discuss relist fees and clarify that in the event that a vehicle is not paid for, the "Company may, in its sole and absolute discretion, cancel the sale, relist the vehicle for saleIf this occurs, [the customer agrees] to pay Company the relist fee of $1,USD or 15.0% of the sale price, whichever is greater." Since Mr [redacted] failed to pay for his vehicle, he was charged a relist fee of $ Again, SalvageBid prides itself on customer service, and we do regret that Mr [redacted] feels he has been treated unjustly However, in this case, the customer's claims simply do not warrant a refund, and we must adhere to our Terms and Conditions Best, Todd W [redacted] SalvageBid, LLC

Thank you for taking the time to communicate your concerns related to your account with Salvagebid. We are very sorry to hear that one of our customers is dissatisfied with our services. We would like the chance to work with the customer directly to resolve any issues and provide a true resolution. ... In regards to Mr. [redacted] ’s concern, the bid log on the purchased vehicle shows multiple bids placed on the vehicle. Mr. [redacted] was notified of the sale as soon as the sale was confirmed by the auction. When Mr. [redacted] first reached out to us in regards to the amount of the vehicle purchase, we went over his bid log with him. Due to his concerns, we have had our IT department verify that indeed the bids were done correctly and came from his account. To the best of our knowledge, we were not notified by Mr. [redacted] that he was experiencing any issues with the bidding process, that our bidding system malfunctioning, or any additional problems with placing bids. Again, we are sorry to hear that our member is not satisfied with our services or the vehicle he purchased. Please do not hesitate to contact Salvagebid if you would like to discuss this matter further.

Complaint: [redacted] The response by Salvagebid is quite misleadingI now have the paperwork in my hand but that is after more than weeks from the time the documentations were received by SalvagebidThey remained in possession of my paperwork claiming that DMV was the reason for the delayWhen I contacted DMV, they denied they ever received the paperwork for that carThanks for filing this complaint with Revdex.com and threatening to take legal action, I was told immediately by salvaged that they had just received my paperwork, just a mere coincidence, and they overnighted to meRegistering the car was as I expected after doing my research and even easierIn an hour after receiving the same exact title that was issued on 04/and received by Salvagebid on 04/and overnighted to me on 07/I was able to register the carProving my research quite accurate apart from the part on Salvagebid reputation and customers reviews which showed a few unhappy customersHowever I can be a little easier on myself in this regard as those negative reviews were not there when purchased this car provided the long time I had to waitPerhaps Salvagebid has been have a rough past few monthsSalvagebid left in their response a link to their terms and conditions which certainly does not help explain why I had to wait more than three months since I purchase the car to receive its paperworkI even asked them to send me the point of law that made my paperwork and or registration take much longer than can reasonably expectedThey failed to provide any link or even an mere explanation why the paperwork was delayed apart from the frequently repeated excuse that it was out of their hand with the government organization they are blaming for the delay denying any link to the paperwork Sincerely, [redacted] ***

Salvage Bid is sorry to hear that one of our customers was dissatisfied with our servicesWe strive to provide all of our customers with excellent customer service at all times, and we would like the chance to work with the customer directly to resolve any issues and provide a true resolution In regards to Mr ***’s request of additional paperwork in order to register his vehicle with the DMV, our terms and conditions state: HRegistration Laws Disclaimer All vehicles sold through Company's Website or Services may or may not be vehicles that can be registered in any state or countryThese vehicles also may not include proper paperwork for registrationEven if the vehicle is listed as including paperwork, this information is based only on the information provided by the auction facility and is not guaranteed to be accurate or completeBy using Company's Website or Services, you acknowledge your understanding of this and accept full responsibility for researching vehicles before bidding That said, when Mr [redacted] made his request of an Insurance Appraisal Report with our office, we contacted the Auction Lot from where this vehicle came multiple times in an attempt to obtain this for him We were ultimately informed that because this car was a dealer sale and not an insurance sale, this form does not exist for this vehicle and cannot be obtained At this time, we would be more than willing to work with Mr [redacted] if there is an alternate option for the DMV in his state, but unfortunately we cannot provide him with the document he is asking for as it does not exist for this vehicle We will continue to communicate with him directly to resolve these or any other concerns he may have

Complaint: ***I am rejecting this response because:
The Insurance Appraisal Report is a standard document generated by default by all insurance companies when they deal with a car damage.
I made an effort and I found out that the document was generated by State Farm Insurance, Claim #***However, State Farm will release this document only to their buyer, Copart
In this case Copart bought this car from State Farm Insurance and sold it under Lot#*** to a chain of dealers ending with SalvagebidI am attaching the NY Title showing the chain of ownership
The document exists, it is a matter of placing the proper phone calls and get itI am asking Salvagebid to speak with the other dealers (Copart) and ask for the Insurance Appraisal Report from State Farm Insurance, Claim #***
Sincerely,*** ***

Dear Mr***, thank you for voicing your complaint to us, we value our customers and strive to do our best in providing excellent service to each of themTo the best of our knowledge we have not received any complaints from Mr*** about experiencing any issues with our servicesWe have gone through our processes several times and answered any questions he has hadIf Mr*** would like to have detailed report of his account, he is welcome to reach out to us and we would be happy to go over any and all details with himIf there are any more issues, questions or concerns, we would like the opportunity to address them with the customer directly and have reached out to provide any services that we canBest regards, Salvagebid Support

SalvageBid is sorry to hear that one of our customers was dissatisfied with our servicesWe strive to provide all of our customers with excellent customer service at all times, and we would like the chance to work with the customer directly to resolve any issues and provide a true resolution
At
the time of the complaint, Mr*** concern was that he was unable to use our service to complete a vehicle purchase through auction and therefore wanted a refund. Since that time, Mr*** has successfully utilized our services and completed a purchase through our company
We are pleased that this concern has resulted in a positive outcome and we will continue to communicate with him directly to resolve any other concerns he may have

Complaint: ***I am rejecting this response because: Unfortunately I didn't receive any proposalonly an E-mail from the SalvageBid supervisor on October 2ndthat they reached out to the *** general manager & will contact me this weekI am requesting that my case remains opened please until I have heard back from them.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Mr***,Thank you for voicing your complaint to usWe strive to do our best in providing the excellent service possible to all our customersWe have been working hard on resolving the issue with the title processing and the time frame that it has takenWe have been able to resolve this
matter and have already sent the documents to the address we were providedTracking number was sent by email to the customer when the paperwork was sent out for verification. If there are any more issues, questions or concerns, we would love to address them with the customer personally and have reached out to provide any services that we can. Best regards,
SalvageBid Support