SalvageBid LLC

Thank you for contacting Salvagebid with your concernsWe are sorry to learn that Mr*** is not satisfied with his purchase through SalvagebidUnfortunately, we are unable to honor this request for a refundTo purchase a vehicle through Salvagebid, you must be a registered member of
Salvagebid, which requires you to acknowledge and agree to our Terms and Conditions and Purchase Order AgreementIn these agreements, we go through in detail that buyers are purchasing vehicles on an As-Is, Whebasis without any warranties at their own riskSalvagebid does not guarantee or verify the accuracy of the information that is posted on the listing pages of the vehicles and is not held responsible for the conditions of the vehiclesIt is the buyer’s responsibility to make sure that any and all research and inspections are done on a vehicle prior to purchaseSalvagebid is sorry that Mr*** has received a vehicle that is not in the condition that he expectedWe would like to work with Mr*** directly to address any further concerns or issues in regards to this matter

SalvageBid has reached out to the general manager at *** in regards to this case, and he has promised to review the matter and get back to us by the end of the weekWe take Mr*** complaints very seriously and have updated him with thisinformationAs soon as the GM responds to our query, we will be in contact with Mr***. Thank you,Todd W***SalvageBid

I am writing to withdraw my rejection. Salvage Bid refunded $back to my account. I am satisfied with the refund. Please close my complaint
Thank you

Complaint: [redacted]I am rejecting this response because:  I paid $400 deposit allowing a $4000 bid on a vehicle.  I paid $200 for Premium membership to be able to bid during live auctions.  The only reason I was not able to bid was because the "Ready to Bid" green button was inoperative during the live auction while the bids were still below $4000.  I provided an attachment to help explain and demonstrate.  The final winning bid amount was $6400, this did not represent the starting live auction bids for which began below $2000, $3000, and below $4000.  So Salvage bid representatives are lying and inaccurate when they state the bid begin higher than $4000.  My live bid would have stopped at $4000 because that's all I was willing to bid and/or spend on a salvage vehicle but I was not able to place any live bids at any time while the live bidding were between $1000 and $4000.  I will seek legal counsel regarding this matter as I paid for a service that was not made available for my at any time during the live bidding for amounts under $4000. Sincerely,[redacted]

Thank you for taking the time to communicate your concerns related to your account with Salvagebid. We are very sorry to hear that one of our customers is dissatisfied with our services. We would like the chance to work with the customer directly to resolve any issues and provide a true resolution. ...

In regards to Mr. [redacted]’s concern, the bid log on the purchased vehicle shows multiple bids placed on the vehicle. Mr. [redacted] was notified of the sale as soon as the sale was confirmed by the auction. When Mr. [redacted] first reached out to us in regards to the amount of the vehicle purchase, we went over his bid log with him. Due to his concerns, we have had our IT department verify that indeed the bids were done correctly and came from his account. To the best of our knowledge, we were not notified by Mr. [redacted] that he was experiencing any issues with the bidding process, that our bidding system malfunctioning, or any additional problems with placing bids. Again, we are sorry to hear that our member is not satisfied with our services or the vehicle he purchased. Please do not hesitate to contact Salvagebid if you would like to discuss this matter further.

Salvagebid is sorry to hear that one of our customers is still dissatisfied with our services. We strive to provide all of our customers with excellent customer service at all times. Per our review of this account, there was a purchase of a vehicle 07 Dodge Nitro made through a purchasing option...

that goes outside of the auction process. For such a purchase to be successful, we have a series of confirmations that a customer has to do before the vehicle would be awarded to the customer. All of the confirmations were completed by Ms. [redacted]. We have then spoken to Ms. [redacted] over the phone where Ms. [redacted] was already aware of the purchase. We went over the next steps to complete this purchase. We then received a call from Ms. [redacted] asking a few more questions as well as what would happen if the sale was to be canceled to which we recited our terms and conditions per Ms. [redacted] request. Per our terms and conditions that Ms. [redacted] has agreed to a few times prior to the sale, we state that:   D. Bids Entered. Once a bid has been submitted, you cannot be retract, delete, or cancel the bid.   E. Relist Fees. In the event a vehicle is not paid for within the time specified by Company, you agree that Company may, in its sole and absolute discretion, cancel the sale, relist the vehicle for sale. If this occurs, you agree to pay Company the relist fee of $1,000.00 USD or 15.0% of the sale price, whichever is greater, plus Company's transaction fee. Relist fee must be paid by wire transfer only. In the event that you fail to pay the relist fee by wire transfer within the time specified, this fee will be taken from your Security Deposit paid in advance to Company. You will forfeit the Security Deposit and be responsible to pay a relist fee price, Company’s transaction fee, plus any collection costs, including court costs and reasonable attorney's fees. You agree to verify relist fees and relist dates prior to bidding on vehicles. If you cause excessive vehicles to be relisted, you are subject to suspension or revocation of your bidding privileges.   Per our terms, Ms. [redacted]’s deposit has been forfeited towards the cancelation fee of the sale. We would like the chance to work with the customer directly to resolve any issues and reach a resolution.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

We are sorry to hear about this member’s difficulty bidding with SalvageBid, and thank them for offering their feedback so that we can resolve the issue. Due to the nature of auctions, it is not possible to bid a lower amount than the current bid in either Preliminary or Live Bidding. In other...

words, if the current bid is $6,000, the system will only let you bid up from that amount. Once bidding on the 2015 Chrysler reached $4,000, the member’s ability to bid would have been cut off since their deposit did not exceed $400 (10% of the bidding limit). To bid $2,000 on a vehicle, the current bid must be below $2,000, and it is likely that this Chrysler had already exceeded this amount during Preliminary Bidding. The current bid is displayed near the vehicle information in both Preliminary and Live Bidding. We have attempted to help the member find vehicles that would sell within their price range and have offered to place bids on their behalf. The member preferred instead to cancel their membership, and we have fulfilled this request and refunded their $200 membership fee.

Complaint: [redacted]
I am rejecting this response because: I do not see any prospect of "working with me directly" as the business suggesting. In fact I do not know what that means. Would that mean the business makes the vehicle as they described it as"run and drive" if so, I am all for that. I will wait for further three days to see what the business means by "working with Mr [redacted] Directly"
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
My bid only showed as rejected once I submitted it. This is all just answers to cover up salvagebids error. While I am not arguing any of the term here, my bid was rejected after I submitted it. Hence, all agreed term are void. 
 
Sincerely,[redacted]

We are sorry to hear that one of our members is dissatisfied with our services. As Mr. [redacted] had already received his documents at the time of the complaint, we would like to work with him directly to resolve any further issues that may arise. Our goal is always to provide efficient transactions and excellent customer service in a timely manner. We are so sorry to hear that he experienced otherwise. At Salvagebid, we strive to provide the best resolution possible and resolve any situation as quickly as we can to the abilities that we have.

Salvagebid is sorry to hear that our customer is dissatisfied with his purchase and our customer service. We have reached out to the customer and currently investigating the issues. Salvagebid is working directly with the customer to generate an amicable resolution to this issue. Thank you,Todd...

W[redacted]Salvagebid

Salvage Bid is sorry to hear that one of our customers was dissatisfied with our services. We strive to provide all of our customers with excellent customer service at all times, and we would like the chance to work with the customer directly to resolve any issues and provide a true resolution.
In...

regards to Mr [redacted]’s request of additional paperwork in order to register his vehicle with the DMV, our terms and conditions state:
H. Registration Laws Disclaimer.
All vehicles sold through Company's Website or Services may or may not be vehicles that can be registered in any state or country. These vehicles also may not include proper paperwork for registration. Even if the vehicle is listed as including paperwork, this information is based only on the information provided by the auction facility and is not guaranteed to be accurate or complete. By using Company's Website or Services, you acknowledge your understanding of this and accept full responsibility for researching vehicles before bidding.
That said, when Mr. [redacted] made his request of an Insurance Appraisal Report with our office, we contacted the Auction Lot from where this vehicle came multiple times in an attempt to obtain this for him.  We were ultimately informed that because this car was a dealer sale and not an insurance sale, this form does not exist for this vehicle and cannot be obtained.
At this time, we would be more than willing to work with Mr. [redacted] if there is an alternate option for the DMV in his state, but unfortunately we cannot provide him with the document he is asking for as it does not exist for this vehicle.  We will continue to communicate with him directly to resolve these or any other concerns he may have.

Thank you for taking the time to communicate your concerns related to your account with Salvagebid. Salvagebid is very sorry to hear that one of our customers is dissatisfied with our services. We would like the chance to work with the customer directly to resolve any issues and provide a...

resolution. Regarding Mr. [redacted]’s concern, the documents of his vehicle are in his possession. Unfortunately the documents did take longer to process which was out of the control of Salvagebid. It is the customers’ responsibility to do research of any registration restrictions or any other aspects of his purchase as outlined by our Terms and Conditions.  Our terms can be reviewed here: http://www.salvagebid.com/pdf/terms.html Again, Salvagebid is very sorry that Mr. [redacted] is not satisfied with his experience with us. Please do not hesitate to contact Salvagebid if you would like to discuss this matter further.

Complaint: [redacted]I am rejecting this response because:
Your a posteriori confidence is not explained by the fact that you sent me to the MA inspection site with wrong set of documents with the reassurance that " it will be ok". I took a day off from work and I spent $150 to rent a truck and a trailer (plus gas) to drive to and from the inspection facility.
I would like $150 refunded and apologies from your staff.
Sincerely,[redacted]

Salvagebid is sorry to hear that one of our customers is still dissatisfied with our services. We strive to provide all of our customers with excellent customer service at all times, and we would like the chance to work with the customer directly to resolve any issues and provide a true resolution.
In regards to [redacted] ongoing request for paperwork and compensation for time/money spent due to not having this paperwork, our terms and conditions state:
H. Registration Laws Disclaimer.
All vehicles sold through Company's Website or Services may or may not be vehicles that can be registered in any state or country. These vehicles also may not include proper paperwork for registration. Even if the vehicle is listed as including paperwork, this information is based only on the information provided by the auction facility and is not guaranteed to be accurate or complete. By using Company's Website or Services, you acknowledge your understanding of this and accept full responsibility for researching vehicles before bidding.
In addition, we have reviewed all interactions between ourselves and [redacted], both call recordings and emails sent and received, and at no time was he given a guarantee that the DMV would accept the documents provided to us by the auction.  We do our best to work with our customers to get them any and all paperwork provided to us and needed by them, but as previously stated, the insurance document requested could not and cannot be obtained by us. 
In regards to [redacted] specific request for a refund regarding his time and money spent going to the DMV in an attempt to register this vehicle with paperwork provided, although we understand his frustration with this situation, we cannot be held responsible for expenses he accrued in his attempt to work with his local DMV.
We will continue to communicate with him directly to resolve these or any other concerns he may have.

Complaint: [redacted]
I am rejecting this response because: Because my husband spoke with Sarah several times in regards to the matter and I will like for my records to be pulled regarding this matter. I'm requesting for conversations to be pulled regarding this matter. We aware the email was received that how we became aware there was a problem. As soon as I saw the email I notified my husband at which time he told me that he did not bid on that car because it wasn't allow him to do so. Which is the reason he bidded on the Nissan.This reaponse is not satisfactory and we still asking for a resolution into the fees we wwre charged. It clear there is and has been a peoblem with the bidding process malfunctioning from reading other people complaints. But it seems that Salvage Bids refuse to own up to the fact at times some ppl have problems with it. In our opinion the process, the fees are all a scam.  Sincerely,
[redacted]

Complaint: [redacted]
The response by Salvagebid is quite misleading. I now have the paperwork in my hand but that is after more than 11 weeks from the time the documentations were received by Salvagebid. They remained in possession of my paperwork claiming that DMV was the reason for the delay. When I contacted DMV, they denied they ever received the paperwork for that car. Thanks for filing this complaint with Revdex.com and threatening to take legal action, I was told immediately by salvaged that they had just received my paperwork, just a mere coincidence, and they overnighted to me. Registering the car was as I expected after doing my research and even easier. In an hour after receiving the same exact title that was issued on 04/07 and received by Salvagebid on 04/21 and overnighted to me on 07/20 I was able to register the car. Proving my research quite accurate apart from the part on Salvagebid reputation and customers reviews which showed a few unhappy customers. However I can be a little easier on myself in this regard as those negative reviews were not there when purchased this car provided the long time I had to wait. Perhaps Salvagebid has been have a rough past few months. Salvagebid left in their response a link to their terms and conditions which certainly does not help explain why I had to wait more than three months since I purchase the car to receive its paperwork. I even asked them to send me the point of law that made my paperwork and or registration take much longer than can reasonably expected. They failed to provide any link or even an mere explanation why the paperwork was delayed apart from the frequently repeated excuse that it was out of their hand with the government organization they are blaming for the delay denying any link to the paperwork. 
Sincerely,
[redacted]

SalvageBid is very sorry to hear that a valued customer is dissatisfied with our services.  I understand that Mr. [redacted] is upset because he was awarded a vehicle for which his bid was rejected and feels that this is unfair. However, I must point out that the customer was required to review and...

agree to SalvageBid's Terms and Conditions in order to gain access to our members-only online auto auction. In these Terms and Conditions, it is made very clear that "once a bid has been submitted, you cannot retract, delete, or cancel the bid." Even though Mr. [redacted] bid was initially rejected, he still submitted it. In fact, it is not possible to reject a bid that has not been submitted. Therefore, when this bid was ultimately approved, the customer was awarded the vehicle, per the Terms and Conditions that he had previously agreed to.
These Terms and Conditions also discuss relist fees and clarify that in the event that a vehicle is not paid for, the "Company may, in its sole and absolute discretion, cancel the sale, relist the vehicle for sale. If this occurs, [the customer agrees] to pay Company the relist fee of $1,000.00 USD or 15.0% of the sale price, whichever is greater." Since Mr. [redacted] failed to pay for his vehicle, he was charged a relist fee of $1000.00.
Again, SalvageBid prides itself on customer service, and we do regret that Mr. [redacted] feels he has been treated unjustly.  However, in this case, the customer's claims simply do not warrant a refund, and we must adhere to our Terms and Conditions.
Best,
Todd W[redacted]
SalvageBid, LLC