Sam's Appliances and Furniture Inc

Thank you for contacting Sam’s Appliances
& Furniture IncWe appreciate that you have notified us regarding Mr***’s
concerns
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On 1/30/16, Mr *** picked up his
merchandise. Upon arriving home, he
discovered multiple areas of damage on his furnitureMr *** did report
these findings to the store location on 1/30/16. We regret that the response from our store
location was not up to our typical expectation of our customer service. Upon receipt of this correspondence, Mr
*** has been contacted by our customer service department. Our customer service department arranged an
exchange of Mr***’s merchandise. Mr
*** returned his damaged items and picked up his new items on Friday
2/5/16. The customer service department
followed up with Mr*** after completion of this exchange and Mr***
has indicated he was happy with our resolution and response to his concerns

I ordered a bittersweet media hutch There were delays in the product arrivingThen I go pick it up at the store and return home miles each way I get home and begin inbox ins it only to find major damage to it on three sides Plus a drawer forced down with potential damage to the tracks
I called to see about getting it replaced or return itOnly to be told that they would have to send someone out to see about repairing it
At years old I have enough common sense and experience to see that it has major damage I wanted to return it and get another one Was told noNot an option
Extremely poor customer service Lack of professionalismI feel the employees only care about the sale and do not offer any support for after the sale Now I am out usable furniture that I bought Out another long drive both ways to Fort Worth to get a usable product
More miles back to Fort Worth out of my pocket
The chest was a gift and now our daughter who will ar

On Nov 2016, we bought a coffee table (T478-20), two end tables (T478-17), zero wall recliner (3840052), love seat (3840094), and a 2-seat reclining sofa (3840081) at Sam's Furniture on North Storey Road, Suite 160, Irving, TX Prior to the purchase, we informed the sales rep (Gabriela Pineda) that I was in the military and we were stationed in San Angel, TXWe wanted to know if the warranty covers that areaGabriella went to go verify and upon coming back she informed us (my wife, father, and I) that their warranty is valid anywhere an Ashley's Furniture was located and San Angelo, TX is an area that is coveredMid-January we started noticing that the fabric was tearing in multiple areas and called the store to inform themInitially we were told by Kissie (817-945-1090) that another person would take care of the warranty info and we would get a call backWe waited two weeks and did not receive a phone call so we called againKissie answered and informed us that they could give us new furniture if we brought the furniture to themWe told her that we live over four hours away from the store and were told this area is covered under warrantyShe told us she would have the manager call usOnce again, the manager didn't call us and we had to call themAfter months of repeatedly calling the store manager (James McDonald @ 817-349-6119) told us all they can do is replace the furniture if we bring it to themWe explained that we did not have a truck and lived over hrs away and were informed before we purchased the furniture that the area we currently live in was covered by warranty which is why we purchased the furniture at Sam’s in the first placeAll he could say is that he apologizes if the sales rep "misspoke" and they have never covered warranty outside of the DFW areaKnowing that we are in the military and were only going to be stationed in San Angelo for months, we specifically verified the warranty information with the sales repJames would not address the lie we were toldWe even asked for a complete refund if we brought all the items backJames said no and that all he could do was replace the furniture that is ripped if we paid to transport both the old and new pieces

On my Experian credit report, they indicated that I owed them $ This debt should be showing $because they were discharged in Chapter BK

Hello - we have contacted Ms*** and I believe that the results have satisfied her request We're very sorry for this situation Sam's strives to have excellent customer service 100% of the time, and we have fallen short with Ms*** experience My hope is that we can have
more opportunities how great of a company Sam's can be! Thank you for your business, we greatly appreciate you!

I have sent multiple email request to request a debt settlement for balance owed from years agoThe parties at the company *** *** and *** *** are receiving the correspondence but are failing to adhere to my written request for validation of debt and or settlement offer in formal written correspondenceThey continue to call, leave voice mail messages and send email not addressing my request for settlement balanceI was involved in an accident in January and the final $payment was made but they indicated it was never received which starts the balance due all over againI'm just trying to settle the balance professionally and aligned with the legal guidelines

I bought a dresser back in march the amount was when I tried to pay this month they're telling me I had to pay for an ac that I never gotLast year I had the same problem when I purchased a bed and they tried to charge also for a laptop I had to go to the store and they fixed the problem but today the manager was being rude and said she can't do anything I still owned them if I haven't been late on my payments how is that possibleThere charging me for something I didn't buy and I would like for them to explain why or where my money was gone to

I have sent multiple email request to request a debt settlement for balance owed from years agoThe parties at the company *** *** and *** *** are receiving the correspondence but are failing to adhere to my written request for validation of debt and or settlement offer in formal written correspondenceThey continue to call, leave voice mail messages and send email not addressing my request for settlement balanceI was involved in an accident in January and the final $payment was made but they indicated it was never received which starts the balance due all over againI'm just trying to settle the balance professionally and aligned with the legal guidelines

I recently went into the store to purchase a recliner chair, when I went into the store I felt like maybe I should buy a bed and a dinning room setThe young lady advised me they had a lease to own agreement that reports to the three major credit bureausI agreed and I advised her, this would be short term and I would be back in January to purchase my furniture in fullI was told if I came in with a thousand dollars they would let me have the furniture but I had to pay it off by the 20th of JanuaryI go in today and the story change now she wants me to pay the full 1500, for my furniture after I have given the alreadyI told her my husband spoke with someone and they told him to bring back in the dollars and we can have itI just feel like I was robbedlike reallyI wouldn't recommend this store to anyone due to the horrible customer service and the lies they tell to their customers

Revdex.com:
I want to thank you for assisting me in getting this resolved It is a shame that the management of SAMs lack professionalism and ethics to resolve the issue without having to go through the Revdex.comSAMs lost a customer and we just recently purchased a new couch and recliner If they would have been ethical I would have spent my dollars there
I have reviewed the response made by the business in reference to complaint ID 11113504, and find that this resolution is satisfactory to me

I PURCHASED A MATTRESS FROM SAM'S HALTOM CITY AND IT IS DEFECTIVE..THE MATTRESS WAS SINKING IN ONE AREA..I CALLED SAM'S AND THEY SENT SOMEONE OUT TO TAKE PICTURES OF THE MATTRESS...SOMEONE CALLED ME BACK AND TOLD ME BECAUSE THERE WERE STAINS ON THE MATTRESS THAT THEY WOULDN'T BE ABLE TO DO ANYTHING REGARDING THE DEFECTIVE MATTRESSI WAS TOLD TO HAVE IT PROFESSIONALLY CLEANED...I DID THAT AND SPENT $TO DO SO...SOME OF THE STAINS GOT LIGHTER BUT DIDN'T GO AWAY COMPLETELY...I CALLED THEM BACK REGARDING THIS ISSUE AND THEY SENT SOMEONE OUT AGAIN TO TAKE PICTURES..NO CONTACT...I HAD TO CALL THEM BACK DAYS LATER TO BE TOLD THAT THEY CAN'T DO ANYTHING THAT THE MANUFACTURER WON'T ACCEPT THE MATTRESS BACK..I TOLD THE REP THAT I DEALT WITH THE LOCAL SAM'S FURNITURE NOT ASHLEY FURNITUREI HAVE BEEN BUYING FROM SAM'S FOR YEARS AND BECAUSE OF HOW THERE CUSTOMER SERVICE DEPT HANDLED THIS ISSUE I WILL NEVER BUY FROM THEM AGAIN!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11192955, and have determined that this does not resolve my dispute What you are saying is completely inaccurate Not only does it say charge-off, but it still shows a $balance
Also you were notified prior to May of my intent to discharge; so you could dispute in court or accept the discharge As a debtor, you must be warned before the official filing You did not take the appropriate steps and candidly charged off the debt My Experian CBR should be reflecting a BKas my other charged off debts do Bankruptcies don't go retroactive? What do you think bankruptcies do? I will be taking your response and forwarding it to my attorney that filed my bankruptcy, and we he will take whatever next steps necessary

Just finished buying a few pieces of furniture from Sam's Furniture on Hulen Bend BlvdDorthy meet us with the most pleasant welcome we could have hadImmediately was working to get us to the furniture we planned to look for and coordinate furniture with the colors and coverings that my wife was looking forIf your looking to buy furniture, you need to go visit Dorthy

We appreciate your note to settle your account with Sam’s. We also would like to settle your account balance with you We have mailed you copies of your account with us. Our records do not show a payment of $was received from youIf you can provide a copy of the
cleared payment, we will update our records accordingly. You can provide the proof of payment through this Revdex.com portal or emailing the contacts you have previously, or you may contact us directly to make the $payment as well

I PURCHASED A MATTRESS FROM SAM'S HALTOM CITY AND IT IS DEFECTIVE..THE MATTRESS WAS SINKING IN ONE AREA..I CALLED SAM'S AND THEY SENT SOMEONE OUT TO TAKE PICTURES OF THE MATTRESS...SOMEONE CALLED ME BACK AND TOLD ME BECAUSE THERE WERE STAINS ON THE MATTRESS THAT THEY WOULDN'T BE ABLE TO DO ANYTHING REGARDING THE DEFECTIVE MATTRESSI WAS TOLD TO HAVE IT PROFESSIONALLY CLEANED...I DID THAT AND SPENT $TO DO SO...SOME OF THE STAINS GOT LIGHTER BUT DIDN'T GO AWAY COMPLETELY...I CALLED THEM BACK REGARDING THIS ISSUE AND THEY SENT SOMEONE OUT AGAIN TO TAKE PICTURES..NO CONTACT...I HAD TO CALL THEM BACK DAYS LATER TO BE TOLD THAT THEY CAN'T DO ANYTHING THAT THE MANUFACTURER WON'T ACCEPT THE MATTRESS BACK..I TOLD THE REP THAT I DEALT WITH THE LOCAL SAM'S FURNITURE NOT ASHLEY FURNITUREI HAVE BEEN BUYING FROM SAM'S FOR YEARS AND BECAUSE OF HOW THERE CUSTOMER SERVICE DEPT HANDLED THIS ISSUE I WILL NEVER BUY FROM THEM AGAIN!!!

Thank you for the further documentation on your bankruptcy Upon review we have decided to delete your account from your credit history All the best for your future,*** ***Sam's Furniture & Appliance

I have sent multiple email request to request a debt settlement for balance owed from years agoThe parties at the company *** *** and *** *** are receiving the correspondence but are failing to adhere to my written request for validation of debt and or settlement offer in formal written correspondenceThey continue to call, leave voice mail messages and send email not addressing my request for settlement balanceI was involved in an accident in January and the final $payment was made but they indicated it was never received which starts the balance due all over againI'm just trying to settle the balance professionally and aligned with the legal guidelines

Hello - It is my understanding that we have been working with you on this issue If ***, the Lease Manager at our Arlington store, has not contacted you, please let me know directly, ***. We're sorry for the confusion and appreciate your business. ***
***CEOSam's Appliances & Furniture

Complaint: ***
I am rejecting this response because:
Regards,
*** ***I reported this issue a month agoI paid my account in full and have come to terms I will never lease anything from Sam's furniture againThis message couldn't have came any laterThan today

Sams Furniture contacted me today at 4:pm when written cease and desist notice was given to their company and received on or around 6/20/They are contacting via phone when have submitted in writing not to do so violating the Debt Collections Practices laws of TexasI asked this creditor not call me via phone and they did so anywayI asked them in writing and notified the state attorney general of this information, therefore it is well documented of their behaviorI submitted a request to have a settlement offer that was provided in January in writing instead of verbally as this company will say they never received payment or it was not processed which will cause the settlement offer to be invalid wherein the amount they agreed upon can never be settledNotice was sent regarding an amicable settlement offer on Monday July however will submit another notice via certified mail for ensure of receiptThey will be reported and I will now pursue legal action