SammyDress

Initial Business Response /* (1000, 5, 2015/07/16) */
Dear [redacted],
Thank you for taking your time to write your review. We regret any inconvenience or trouble that we cause on this issue.
We are glad to inform you that your order was separated into 2 packages and they were shipped out on...

XXXX-XX-XX and XXXX-XX-XX,the tracking numbers are LNXXXXXXXXXCN and LNXXXXXXXXXCN,the shipping time will be around one month.However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details,please kindly check our email.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
I still have not received my order this is ridiculous

Initial Business Response /* (1000, 5, 2015/08/05) */
Dear [redacted],
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
The rest 2 items were shipped out on XXXX-XX-XX and they are now on transport to the destination.
For more...

details,we have sent you an email,please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can you please resend that email to [redacted]@gmail.com I am having issues with the email associated with Sammy dress.com thank you

Initial Business Response /* (1000, 5, 2016/04/22) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear [redacted],
Thank you for your valuable feedback.
We want to start by apologizing unreservedly to you for what has happened.
We have sent an e-mail to you,please check it and reply back to us,hope we can solve this issue soon.
Thank...

you so much again for bringing the issue to our attention.
Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response only because I want what I ordered in a timely fasion. If they say 8-12 days then that is what I expected from them. Not 8-12 weeks. I still have not received any thing from them at this time. Im very frustrated. I wanted the dresses so I could take them with me before we went to canada on 6-26-15. But, I guess that is not happening since today is XXX-XX. Very disappointed in sammydress. I will not order from them again even thou their prices are great. They should re-do their web site to tell customers the right arrival time of their merchandise. Also put up a good phone number when customers call in. Sammydress has extremly poor customer service. The ONLY reason I accepted their response was to get what I ordered.

Initial Business Response /* (1000, 5, 2015/08/02) */
Dear [redacted] ,
Thank you so much for informing us of this issue. We really appreciate the feedback.
We would like to apologize for all the inconvenience that we cause.
We would like to offer you compensation for this issue and we have...

already sent you an email regarding this,please check and confirm it for us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/08/13) */
Dear [redacted],
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.
Your order was separated into 2 packages,the rest items were...

delivered later.
For the defective item,we have contacted you personally and offer you the solution,please check our email and reply back to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/04/20) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2016/06/20) */
Dear Customer,
Thank you for your early reply.
We checked that your order has been shipped out on XXXX-X-XX.There are some external factors which may cause some delay on the delivery time,such as remote locations, peak shopping and shipping...

periods, Holidays and Festivals, weather, customs clearance.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the refund into my account.

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear [redacted],
Thank you so much for your review.
To resolve this matter for you,we have sent you an email and offer you the solution,please check and reply to us.
Thank you again for bringing these matters to our attention.
Best...

Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told repeatedly that I would be e-mailed and the issue would be resolved, and even now in their e-mail they are telling me the same things. To provide information to an account that I did not use in the first place, and that my refund has already been applied.

Initial Business Response /* (1000, 5, 2015/08/13) */
Dear [redacted],
Thank you for taking your time to write your review.
We have tried to retrieve your order by using your name,phone number and email address,but we cannot find the order in our system,would you please tell us the order number...

first?
Please rest assured that,we'll always provide the best service for our valued customers.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Valued Customer,
Thank you for your recent message.
We will solve the issue for you. We can't check your order number with your name and email address.
Would you please send us your order number and detailed information on your order so...

that we can check it for you?
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2016/03/29) */
Dear Valued Customer,
Thank you for your recent message.
We will solve the issue for you. We can't check your order number with your name and email address.
Would you please send us your order number and detailed information on your order so...

that we can check it for you?
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear [redacted],
Thank you so much for letting us know your concern.
After reviewing your case,we would like to offer you compensation and we have contacted you by email,please check it and give us feedback.
You are a valued customer, and...

we are committed to providing you with the best service possible.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear [redacted] ,
Thank you for taking your time to write your review.
We regret all the inconvenience that we cause.
According to the tracking information:
Your item was delivered in or at the mailbox at 11:17 am on June 2, 2015 in [redacted]...

[redacted] XXXXX.
You can track the package on:
[redacted]
As for this issue,we have applied for compensation for you,please check our email and confirm it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although the tracking info states my purchase was delivered, it must have been placed in the wrong mailbox because I never received it.
Nonetheless, an apology was given and a refund was returned, thank you for your assistance.

Initial Business Response /* (1000, 5, 2016/04/06) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent them several emails and several phone messages that I would like to return the item , that I did not order, they are not responding to my messages at all.
Final Business Response /* (4000, 25, 2016/04/15) */
Dear Customer,
Thank you for your early reply.
We checked that we just sent you one wig.
Here is your payment details:
shopping money : 58.66 USD
subtotal : 58.66 + Traking number: 1.99
Order amount: 60.65 USD
We will send you a better solution, please kindly see the tiket.
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/
Final Consumer Response /* (4200, 27, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok well at this moment I do not have proof that I only ordered 1 wig, Because of them sending me 2 wigs, I had to report that my debit card was comprimised. so they closed my account and sent me a new debit card and now when I go to look for the transaction, it does not show because I no longer have that card. Also, I see they charged me for a $1.99 tracking number. I never got a tracking number at all. The only thing I ever received from them was an email saying that they received my payment from Paypal. Paypal is offering to give me 15% which is 15.00 and I did not accept their offer.I dont think I should have to take any less then what I paid for the wig.I have tried several times to call them with no response and I emailed them asking for an RMA number so I could return it. I have not gotten any response from them. I would like my money back,for all the trouble and time this has cost me.. Really if they could provide me with an RMA number I would gladly return the wig, but I dont think I would ever get a response or my money back. Thank you for you time and help.

Initial Business Response /* (1000, 5, 2015/09/22) */
Dear [redacted],
Thank you for taking your time to write your review.
We regret any inconvenience or frustration that your experience has caused you.
Our total delivery time= processing time+shipping time
We have checked and notice...

that,the processing time for the item is 7-15 business days,you can check here:
http://www.sammydress.com/productXXXXXXX.html
For more details,we have contacted you by email,please check it.
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ACTUALL I PAID FOR EXPRESS SHIPPING BUT I WAS REFUNDED AFTER POSTING THIS

Initial Business Response /* (1000, 5, 2015/08/16) */
Dear [redacted] ,
Thank you so much for your recent review.
First, we want to offer our sincerest apologies to you for the issue.
Currently we have only 2 phone lines and we have many customers visting because it is our busy season recently,it...

may be slightly difficult to reach us.
Would you please offer us the order number first so that we can check and offer you the solutions?
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is asking additional information, which I'm happy to provide (Order MMXXXXXXXXXXXXXXXX) however they did not provide a solution here, and I am still unable to get in contact with them via their phone, web ticket system or their online chat. I do not accept that there has not been a solution.

I am rejecting this response because: I have asked for a refund. The parcels were never sent, nor received. I want my money back and I do not want the items as it has been too long.

Dear [redacted], Thank you for your message. We are sorry to hear...

this.For the shipping option that you have chosen, unfortunately there�...⇄ you very much for your understanding.Sammydress Customer Service Center

Initial Business Response /* (1000, 5, 2016/02/29) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from this company on 2/29/2016 at 0517am. The offered a refund of $25.00 as a peace offering. I paid $56 for the items shipped to me I paid $11.00 for shipping and handling. That amount of a refund is unacceptable. To add more of an insult they said I keep the items. The items are irregular, not the same as what I saw on-line etc. Why is this company trying make light of my frustration with the goods that were shipped to me. I am really annoyed that this company is attempting to put a bandage on a wound that is still open and gushing with blood. This is totally unacceptable. Please assist me further with a better resolution with this company. Thank you in advance for your.
[redacted]
Final Consumer Response /* (2000, 12, 2016/03/02) */
Good afternoon, thank you so much for your prompt actions in this matter. I would like to provide you with an update with this matter. Sammy dress contacted me originally and offered me a $25.00 refund to resolve the matter. I flat out refused that offer. I sent them another message stating that I am due a full refund for the items purchased on their website. After I declined the offer they came back with the full amount. Oh which I accepted. Thank you so much for your assistance in issue with a merchant that I do believe are doing shady business practices'. I want to take the opportunity to say this would not have been possible without your assistance. Have a great day on Purpose!
Final Business Response /* (4000, 9, 2016/03/02) */
Dear Customer,
Thank you for your early reply.
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Please kindly reply us in time.
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/