Sams Automall

Will need copies of all Repair Orders with milage listed on RO to better understand the claims made here Will also need a picture of the Odometer to verify Odometer readingMotorcycle was in working order when it left the dealership Was sold as used in as is condition Motorcycle was in good working order when it left dealership Initial indications by local Yamaha authorized dealer that customer took to suggest contradictions to previous claims made by customer on this vehicle Resolution to initial complaint was made Options were to return vehicle at that time or receive reimbursement for some repairs made by an independent shop of customers choosing Customer requested to keep vehicle and receive an agreed reimbursement amount with no further assistance to unsubstantiated claims Refund as requested is declined at this time

days after the Arizona lemon law expires, the used motorcycle ridenow sold me caught on fire while I was on it, ans ridenow sends a report from bmw? Bmw hasn't seen the bike in nearly years, ridenow and there service department are the ones who deemed the motorcycle safe to rideIt is unreasonable for ridenow to not accept any responsibility once again days I had the motorcycle

Mr [redacted] purchased a used [redacted] V Star motorcycle on October 6, Prior to him purchasing the unit, it was serviced on 9/12/ (at a cost of $491.14) and the tire pressure was checked, engine oil/filter, brake fluid, battery, and spark plugs were changed on the motorcycle (Second Tier Tune and Service) Just prior to Mr [redacted] purchasing the unit (we delivered it to his home), we rechecked the unit for its fluid levels and also added a battery tender The unit was in good working orderThe Motorcycle engine oil quantity to be used (per the owner’s manual) should only be US quarts This cost for this service was included (at a discounted price of $356.53) in the price of the unit under “”Dealer Assembly” As a good customer service request, we refunded the customer $(for the oil and manual that he purchased)We have expressed to the customer how he should check the oil and also what would happen if he overfilled the oil reservoir We will not be refunding the $356.63, as the work on the unit was performed per the information aboveCameron T***General ManagerRideNow Powersports Chandler

Our position remains the same.We did a complete service on the unit and found no abnormalities We offered to give Mr [redacted] a free non-obligatory insurance quote and he declined He left our dealership with no insurance on his motorcycle.Cam T***General ManagerRideNow Powersports Chandler

We have been talking to Mr. [redacted] the last week and have him sold on a new set of ITP Holeshot tires. We will be installing them once they arrive. Matt S [redacted] , Service ManagerCam T***, General Manager RideNow Powersports Chandler

I don’t ever remember bringing up a specific speed but as the message said, they were unable to reach the speed at which the tire would wobbleI know the difference between a wobble from an unbalanced wheel and he engine vibration in my barsI took the bike to another shop that used the conventiaonal method of wheel balancing(with the weights mounted on the rim) and they got the job done without having to test ride the bikeThere was no wobble and I felt safeUnlike when I went to RidenowRidenow refused to listen to my input as if I didn’t know what I was talking aboutRather than fix the problem they just kept wasting their tech’s time by sending them out to test-ride my bike when I specifically told them not toThis is because the problem is not going to fix itself and is not the speed the wobble occursI take the bike to the track and we reach speeds over mphI can’t have unbalanced tires

We have resolved the issue with the customer with his 100% satisfaction. Cam T***General ManagerRideNow Powersports Chandler

Will need copies of all Repair Orders with milage listed on RO to better understand the claims made here. Will also need a picture of the Odometer to verify Odometer reading. Motorcycle was in working order when it left the dealership. Was sold as used in as is condition.
Motorcycle was in good working order when it left dealership. Initial indications by local Yamaha authorized dealer that customer took to suggest contradictions to previous claims made by customer on this vehicle. Resolution to initial complaint was made. Options were to return vehicle at that time or receive reimbursement for some repairs made by an independent shop of customers choosing. Customer requested to keep vehicle and receive an agreed reimbursement amount with no further assistance to unsubstantiated claims. Refund as requested is declined at this time

Mr*** has had many tires installed here using balance beads, his complaints on his recent set kept going unwarranted because he kept changing the speeds that the wobble was happening atThe customer stated at first it was at 60mph, then 70mph, then 80mph. My tech test rode the unit numerous times to try to duplicate the customers concerns which were unfounded We informed him that if he wanted them static balanced he would have to pay for that because there wasn't an issue with the repairs madeHe didn't like that and posted a bad review onlineAfter contacting the customer and let him know that we would do the balance for free in which he replied that he knew if he posted online that he would get what he wantedAt that time we rescinded the offer of doing it for freeCameron AT*** General Manager

Customer was issued a check for the difference in the cost of his trade in unit and his new purchase. Customer stated that he will responding to close this complaint.Cameron AT***General Manager

Marie, Attached is the report (along with what our service department knew) about the motorcycle to BMW On page specifically, we mention what the consumer told us and a statement to BMW that we did a used vehicle inspection prior to the sale of the unit to Mr*** The customer
did not bring the motorcycle back into the service department so that cause of the fire could be assessed The customer did not purchase insurance on the unit at the time of sale. Kathy S*Executive AssistantRideNow Powersports Management Group###-###-#######-###-####-efax###-###-####-fax

Feel free to contact General Manager Aric M*** at ***

I had received the customers email from *** *** on 7/I attempted to contact the customer by phone that was listed on the emailCustomer didn't have a voicemail that was set upThen I received a call from Polaris customer service this morning 7/and they were stating that the
customer has called repeatedly and can never get a hold of anybodyPolaris customer service stated they didn't have any issue getting throughI explained to them that the unit was purchased in January, it is a model year and he says his fuel tank is cracked moafter purchasePolaris customer service gave MrJohnson my contact infoHe contacted me shortly after and he stated that he had been leaving messages with the sales deptand not service deptbecause it wasn't a service issueTo him it was a sales issue He stated that his frustration was from not getting return calls from the sales deptI informed him moving forward to contact me and that he has a extended warranty contract that we will try to get it covered underI informed him that we would not be covering a tank for him and would extend him a discount on the tank and labor if not covered under the warrantyHe informed me he would drop the unit off today or tomorrow to get inspectedHe was fine after the explanationDrew H*** Service Manager Ridenow Powersports of Chandler/Euro

Yes we have resolved the issue and I am satisfied with the service by Ride Now Chandler. ** *** *** ** *** *** *** *** *** *** ** ***
*** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I investigated this matter and we have refunded the customer the total amount he paid us ($530.75). Cam T***General ManagerRideNow Powersports Chandler

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

There has been no contact between *** *** and the dealership as stated in complaint. The dealership received a phone call from individual representing themselves as *** ***, mother of *** ***. This individual, *** ***, is not related to the
purchase transaction. This individual indicates that there are some personal family issues involving a motorcycle that was purchased by *** ***. Individual states that she was disappointed that her son purchased a non-cancellable service plan contract without her approval. Individual stated that she has paid off loan acquired by her son and states they are selling motorcycle for personal family reasons. Policy purchased is non-cancellable policy that has been used on multiple occasions and is in full effect. The dealership is open to discussing in person with *** the details of purchase and providing to him copies of the contract if necessary. The dealership will also execute all commitments represented in Service Contract in full. The dealership will not, for Privacy Policy reasons, engage in discussion of transactional details with any person(s) unrelated to the purchase.There are statements made in this complaint that are factually inaccurate and out of context regarding discussions between *** ***, General Manager, and *** ***, represented as mother involving a phone conversation that took place on 7-24-15. It is also noted that there is question to what person has actually filed this complaint. As stated above there has been no contact as described in complaint between *** ***, General Manager, and *** ***.The dealership empathizes with the personal family issues that *** is working through with her son and his purchase decision she does not approve of. The contract purchased by *** is non-refundable

6 days after the Arizona lemon law expires, the used motorcycle ridenow sold me caught on fire while I was on it, ans ridenow sends a report from bmw? Bmw hasn't seen the bike in nearly 10 years, ridenow and there service department are the ones who deemed the motorcycle safe to ride. It is unreasonable for ridenow to not accept any responsibility once again 21 days I had the motorcycle...

I have called the number provided and have left voice mail messages and still have not heard back.

We have been talking to Mr. [redacted] the last week and have him sold on a new set of ITP Holeshot tires. We will be installing them once they arrive.  Matt S[redacted], Service ManagerCam T[redacted], General Manager RideNow Powersports Chandler