Sams Automall

We understand that there was a communication breakdown and are getting Mr. [redacted] coverage on his warranty program as he interpreted.   We have been in contact with Mr. [redacted] on this matter. Cameron T[redacted]General ManagerRideNow Powersports Chandler

Mr. [redacted] purchased a used 2006 [redacted] V Star motorcycle on October 6, 2016.   Prior to him purchasing the unit, it was serviced on 9/12/16  (at a cost of $491.14) and the tire pressure was checked, engine oil/filter, brake fluid, battery, and spark plugs were changed on the...

motorcycle (Second Tier Tune and Service).   Just prior to Mr. [redacted] purchasing the unit (we delivered it to his home), we rechecked the unit for its fluid levels and also added a battery tender.  The unit was in good working order. The Motorcycle engine oil quantity to be used (per the owner’s manual) should only be 3.17 US quarts  This cost for this service was included (at a discounted price of $356.53) in the price of the unit under “”Dealer Assembly”.      As a good customer service request, we refunded the customer $25 (for the oil and manual that he purchased). We have expressed to the customer how he should check the oil and also what would happen if he overfilled the oil reservoir.   We will not be refunding the $356.63, as the work on the unit was performed per the information above. Cameron T[redacted]General ManagerRideNow Powersports Chandler

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I WAS NOT SATISFIED BECAUSE THEY DID NOT OFFER TO REEMBURSE ME THE SHIPPING TO ME COST OR THE SHIPPING IT WOULD COST ME TO RETURN THE BIKE TO THEM. THE SHIPPING FROM ARIZONA TO COLUMBIA, SC ALONE WAS OVER 1100 EACH WAY , WHICH THEY ONLY OFFERED TO REFUND MY MONEY OR PARTIAL PAYMENT FOR WAT WAS WRONG WITH BIKE AT THE TIME the wiring caught afire and  I HAD THE WIRES LOOKED AT. But once the bike was taken to the other shop and thoroughly inspected not just for the fire damage , other issues was found that included use of a metallic  engine sealant in radiator fluid to make it run temporarily run good to be sold when engines are blown  . this bike has been had to be taken to the shop 8 to 9 times each time  overheating after initial wires or running hot and once the metallic fluid drained it cranks great but once rpms hit 3000 the bike rpms spike sporadically. I cabn have the shop write a statement as to this effect also that each time I left the shop to drive home I had to return the bike next day it has not ran stable since buying this bike except the first two days I have my receipts which I am attaching including the estimates for repair for just wiring at the franchise sgop they had me tow  it to first before being towed to second shop to be repaired for less. The franchise shop only looked at the burned harness and didnt inspect the bike thoroghly. But after all these problems l;ead me to believe this shop did not fully inspect or change fluids in radiator or  other issues that was gooing on with this bike . It was not listed a a bike needing repairs or I would not have bought a blown engine bike with electrical and ignition issues. I was only offered money to partial repair or lose money paying shipping cost sendoing bike back which would still have me over 2000 in the hole in shipping cost alone not to mention repairs over 2700 in diagnosis and repair and plus  towing cost from bike stopping on way home or after I get it home and try to ride it .I BOUGH TWO BATTERIES CANT BE RETURNED WHILE IT WAS BEING DIAGNOSED FOR WIRING CHARGING CRANKING ISSUES . I also bought a wiring harnes @$500, a fuel pump @$110 and spark plugs and wires for the bike . I HAVE PICS OF EACH IF NEEDED... SO IN CONCLUSION YO CAN SEE I WASNT OFFERED A FEASABLE SOLUTION TO NOT BE LOSING 2000 IN SHIPPING BY RETURNING BIKE AT MY OWN EXPENSE ... THANKS LET ME KNOW WAT MY NEXT OPTIONS ARE. THIS BIKE WAS SOLD IN INOPERABLE CONDITION TO BE RIDEN 
Regards,
[redacted]

Can you please update your files regarding this complaint that it is resolved, as we will be covering the costs associated with the repair. The customer has been advise of this as well.
[redacted]
RideNow Powersports Chandler

Our position remains the same.We did a complete service on the unit and found no abnormalities.  We offered to give Mr. [redacted] a free non-obligatory insurance quote and he declined.  He left our dealership with no insurance on his motorcycle.Cam T[redacted]General ManagerRideNow Powersports Chandler

We installed tires on his motorcycle and test rode the unit and it had no abnormal vibrations or wobbles. The customer took the motorcycle and later gave me a call stating that the unit has a wobble at 95mph. I informed him to stop back by the shop and I would have another technician take a...

test ride on it but we wouldn't be able to ride the unit to 95 mph. The second technician test rode the unit and reported back that there's no wobble and the only vibration is motor vibration through the handlebars which is normal for his motorcycle and has nothing to do with the tire