San Diego Airport Parking Co

Airport, Cruise port, Trolley, Amtrak and Greyhound terminals Kurtz St., San Diego, CA92110, 619-574-1111, SDAP.NET Revdex.com of San Diego [redacted] Viewridge Ave, Suite 200San Diego, CA 92123Phone: (858) 637-6199Fax: (858) 496-2141RE: id # [redacted] Date: 8-27-Dear [redacted] This is in response to claim id # [redacted] for [redacted] He made a claim to Revdex.com on 8-21- We have previously advised the Revdex.com that are preference for communication is via snail mail and hard copy letters Moreover, our email is designated for reservations and it appears at times your communication is not making its way to the correct department when using email and therefore, we can’t respond to Revdex.com claims in a timely manner There has been an investigation on [redacted] matter after knowledge of your letter [redacted] has been contacted and communicated with management and a remedy has been processed whereby [redacted] has been satisfied In further support, the following communication with [redacted] has taken place: he was contacted on 8-18, 8-23, 8-and on 8-a resolution was agreed upon We are always willing to try to see if we can find a way to satisfy our customers and in this situation we are in communication with Mr [redacted] Our policy is to respond to claims within 3-business days The claim with SDAP was filed on Saturday 8-13-at 11am and on Thursday 8-18- [redacted] was contacted by SDAP regarding the claim he filed with SDAP; as such, the communication to Revdex.com was filed prematurely as we contacted [redacted] within the specified period of time; nonetheless a satisfactory solution has been put forth Please advise us if there is any further issue on the claim with the Revdex.com; otherwise SDAP considers this matter closed~SDAP Management

[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This is in response to claim id # [redacted] for [redacted] ***Ms [redacted] continues to dispute to the Revdex.com regarding the amount SDAP reimbursed to her; however, as per our contract we will cover cost to replace which our cost is attached from Keyless Ride (the vendor) the actual cost for the key is $89; however, we reimbursed $plus we found and returned her keysRegardless of Ms***’s disputed rejection, we have worked to resolve this matter reasonably; thereby, the receipts submitted by Ms [redacted] to reimburse the amount of $will not be supported by SDAP.In order to uphold our efforts to find a way to satisfy Ms***, SDAP followed up with Ms [redacted] and spoke with her personally as we were willing to allow our vendor to overnight a new set of keys and have a locksmith meet her at her place of work or at her home so that she would not have to be inconvenienced; however, Ms [redacted] decided to spend $the very next day with the dealership for the cost of the keyWe are always willing to try to satisfy a customer as our relationships with transportation and automotive vendors are business to business relationships where we are well taken care of and can always get great work with great pricesSDAP sent a good will gesture gift for in-store credit for her dissatisfaction in this incident which Ms [redacted] has received, plus $350, plus her keys were returned to her.Please advise us if there is any further issue otherwise SDAP considers this matter closed.Sincerely, [redacted]

This is in response to claim id # [redacted] for [redacted] Mr [redacted] made a claim to the Revdex.com alleging damage to his Ford Fusion front bumper while parked at SDAP on 4-17-from 7am to 4pmThere has been an investigation on this matter after Mr [redacted] submitted a complaint form to SDAP claiming scratches to the front bumper which upon SDAP’s investigation we concluded that there is no proof of any sort that the damage is from SDAP; moreover, SDAP offered an opportunity for Mr [redacted] to review the matter in person to recap the incident from this day to see if a satisfactory resolution would come out of this experience; however, this offer was declined by Mr [redacted] SDAP cannot offer a repair of the alleged damage as there is no proof and as stated on our claim form, the company is not responsible for damage unless we caused it and specifically our claim form states the following in support of SDAP’s “SDAP assumes no liability except through our own proven act of negligence” In further support, we are always willing to try to see if we can find a way to satisfy our customers and in this situation we made an offer to review the incident with the customer present; plus, SDAP has sent Mr [redacted] a store credit / gift for an Unlimited Parking StayWe understand that due to this circumstance Mr [redacted] is dissatisfied with our denial and would be happy to send another gift to meet his satisfaction as we value his loyalty and/or if he would like to revisit the incident, the invite remains open Please advise us if there is any further issue on the claim with the Revdex.com; otherwise SDAP considers this matter closed ~SDAP Management

RE: id # [redacted] Date: 11-12-2015Dear [redacted] ,This is in response to claim id # [redacted] for [redacted] He claimed a dispute of damage to his car on 10-9-2015; however, our liabllity is limited to the following as per our contract which limits our liability, see attached ticket/contractThe customer receives this ticket on the day that they enter the lotSDAP maintains the upper portion which is filled out by the customer; the customer maintains the bottom part of the ticket as their contract and claim stubMr [redacted] received ticket number 11-312, see the attached ticket that he filled out when he entered the lot; and see the attached sample ticket for your referenceThere has been an investigation on this matter as Mr [redacted] submitted a complaint form after he had left the property on 10-9-with his vehicle and later returned to fill out the form alleging that there is mechanical damage to his vehicleUpon SDAP’s investigation we concluded that there is no proof of any sort that the damage is from SDAP as SDAP is not llable for mechanical damage or claims that are submitted after leaving the premisesSDAP has no liability to the [redacted] claimSDAP allows customers to file a claim in the office when damage to a vehicle is alleged, this helps the company investigate all complaints to help satisfy liabilitySDAP concludes that there is no proof that SDAP caused the damage; thereby, the alleged information submitted by Mr [redacted] and the estimate that he submitted for repairing the vehicle are denied and a follow up to Mr [redacted] will be submittedMr [redacted] was first contacted about one week after his claim by [redacted] SDAP has no liability as per our contractPlease advise us if there any further issues otherwise SDAP considers this matter closed.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and agree a resolution was reachedHowever their response is inaccurate as they stated I was contacted on August 18thI was NOT contacted on this date by either email or phoneThe first communication I received regarding my complaint with this business was on August at 3:pm when I received a voicemail messageThe first time I actually spoke to *** *** was on August I left multiple message for *** *** throughout the week of August 15-with no responseThey did not respond to my complaint within business days as stated in their response
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have used SDAP to valet my car the last
three business trips prior to this incident. On this last occasion I
opted for a wash and hand wax. I am not sure how many of their employees
drove the car but it is obviously clear that the valet attendant who returned
the car to me did not know how to properly drive a manual transmission. I
also would like to point out the damage done by their staff could not be seen
from the outside of the car
The car was parked in the street at the
entryway when the driver brought me my car. The male SDAP employee stated
as he got out of my car “Man, this car is a beast!”. As soon as I
got into the car, I distinctly noticed the smell of a burned clutch and when I
started off in first gear and the car shudderedI drove about feet and
stopped, but when I started off again the car shuddered again so I immediately
returned to SDAP’s parking lot and went in to file the complaint
All this was less than two minutes of when I
was returned my car. After filing the complaint I was informed by ***
at the front counter not to do anything, including repair the car, until I was
contacted by ***. I did take my car down immediately after filing the
complaint to the ** *** *** ***, the garage that maintains my car so they
could get a look at the car and order any parts that may be needed later.
It took *** days to call me back, she then gave me a verbal agreement to
have the car repaired and to send in the bill and diagnosis for review by her
Upon first inspection
on October 9, ** *** *** *** wrote they could smell the burnt clutch and the
clutch chattered during their test drive. Later during the repair they
noted the clutch assembly showed signs of being extremely overheated.
Also noted in their receipt is they changed the tires about miles ago and
there were no clutch issues at that time. I have owned the car since
October when it was brand new, performed regular inspections since the
purchase, and have never had any clutch issues. I maintain my stance SDAP
employees were negligent and caused damage to the clutch in my carI base that
on both the assessment provided by ** *** *** ***, and also the suspicious
comment that was said to me by the valet attendant.Please find attached ** *** *** *** receipt with comments
Regards,
*** ***

This is in response to claim id # *** for *** ***Mr*** claimed a dispute to the Revdex.com alleging damage to his car on 1-21-while parked at SDAP; however, our liability is limited to the following as per our contract which limits our liability, see ticket/contract attachedThe
customer receives this ticket on the day that they enter the lotSDAP maintains the upper portion which is filled out on the same day as parking; the customer maintains the bottom part of the ticket as their contract and claim stubMr*** received ticket number ***, see ticket that was filled out when he had entered the lot; also included with this response is a sample ticket for your reference of the contract portionThere has been an investigation on this matter as Mr*** submitted a complaint form after he had left the property on 1-17-with his vehicle and later returned to fill out a complaint form alleging that there was damage to his vehicleUpon SDAP’s investigation we concluded that there is no proof of any sort that the damage is from SDAP; moreover, SDAP documented this damage on the date of entry as per the key tag that is completed on the day the vehicle enters the lot, plus he also submitted the claim after leaving the premises which was days following from being parked at our lotMr***’s year old vehicle had other noted damage on the day it was parked in our lot as well as the same area that he indicated was damaged in the complaintOur records indicate this damage previously plus it is impossible for us to assume damage after a vehicle has left the premisesRegardless of Mr***’s alleged damage, there is no proof that SDAP caused the damage; thereby, the alleged information submitted by Mr*** and the estimate that he submitted for repairing the vehicle are deniedAs stated on our claim form, the company is not responsible for damage unless we caused it and specifically our claim form states the following in support of SDAP’s position: 1) “SDAP assumes no liability except through our own proven act of negligence” 2) “Claims not reported immediately in writing prior to you leaving the property will not be considered.” In further support, SDAP followed up with Mr*** and spoke with him personally about his complaint as we were willing to allow our vendor to look at his vehicle to provide an expert opinion through our vendor; but Mr*** refusedWe are always willing to try to satisfy a customer as our relationships with transportation and automotive vendors are business to business relationships, we are well taken care of and can always get great work with great prices and we were willing to try to see if we could find a way to satisfy Mr*** through one of our vendors; however, he was dissatisfied with any our suggestion and became angrySDAP has scheduled for a gift to be sent for Two-Unlimited Parking Stays for his inconvenience and dissatisfactionThe letter is attached and he should be receiving this gift this upcoming weekPlease advise us if there is any further issues otherwise SDAP considers this matter closedSincerely, *** ***

This is in response to claim id # *** for *** ***Mr*** made a claim to the Revdex.com
alleging damage to his Ford Fusion front bumper while parked at SDAP on 4-17-from 7am
to 4pmThere has been an investigation on this matter after Mr*** submitted a complaint
form to SDAP claiming scratches to the front bumper which upon SDAP’s investigation we
concluded that there is no proof of any sort that the damage is from SDAP; moreover, SDAP offered
an opportunity for Mr*** to review the matter in person to recap the incident from this day to
see if a satisfactory resolution would come out of this experience; however, this offer was declined
by Mr***SDAP cannot offer a repair of the alleged damage as there is no proof and as stated
on our claim form, the company is not responsible for damage unless we caused it and specifically
our claim form states the following in support of SDAP’s position:
“SDAP assumes no liability except through our own proven act of negligence”
In further support, we are always willing to try to see if we can find a way to satisfy our customers
and in this situation we made an offer to review the incident with the customer present; plus, SDAP
has sent Mr*** a store credit / gift for an Unlimited Parking StayWe understand that due to
this circumstance Mr*** is dissatisfied with our denial and would be happy to send another
gift to meet his satisfaction as we value his loyalty and/or if he would like to revisit the incident, the
invite remains open
Please advise us if there is any further issue on the claim with the Revdex.com; otherwise SDAP considers
this matter closed
~SDAP Management

Airport, Cruise port, Trolley, Amtrak and Greyhound terminals Kurtz St., San Diego, CA92110, 619-574-1111, SDAP.NET Revdex.com of San Diego www.sandiego.Revdex.com.org Viewridge Ave, Suite San Diego, CA Phone: (858) 637-Fax: (858) 496- RE: id # *** Date: 8-27- Dear Mr***, This is in response to claim id # *** for *** ***. He made a claim to the Revdex.com on 8-8-16. We have previously advised the Revdex.com that are preference for communication is via snail mail and hard copy letters. Moreover, our email is designated for reservations and it appears at times your communication is not making its way to the correct department when using email and therefore, we can’t respond to Revdex.com claims in a timely manner. There has been an investigation on this *** matter after knowledge of your letter. Mr*** has been contacted and communicated with management and a remedy has been processed to take care of Mrs***’s damage. In further support, the following communication with Mr*** has taken place: he was contacted on 8-and on 8-a resolution was agreed upon. We are always willing to try to see if we can find a way to satisfy our customers and in this situation we are in communication with Mr***. Our policy is to respond to claims within 3-business days. The claim with SDAP was filed on Wednesday 8-3-at 8pm and on Monday 8-8-the ***’s were contacted by SDAP regarding their claim with SDAP; as such, the communication to Revdex.com was filed prematurely as we contacted the ***’s within the specified period of time; nonetheless a satisfactory solution has been put forth. Please advise us if there is any further issue on the claim with the Revdex.com; otherwise SDAP considers this matter closed. ~SDAP Management Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response contains falsehoods (so-called offer to inspect was actually in fact an offer to repair using their shop instead of mine; the damage did not previously exist, and in fact no noticeable damage or defect had been present or noted when car was entrusted to them) and lacks specific information of witness names that would implicate any parties who supposedly attest to the damage being pre-existing.  The damage was not present upon storage entry.  The car cover was not used, as it was requested to be and agreed by the valet to be; a layer of dirt best described as crud covered the vehicle when I picked it up, hiding the paint damage from my view.  No one previously contested the obvious conclusion that their staff was responsible for causing the damage.  The proposal (when I supposedly became 'angry', though I would say 'annoyed' instead) was that I trust them to restore the paint condition by using their repair person, whose work quality is unknown to me.  They refused outright to let my preferred '[redacted] certified' repair shop do the paint match.  I received just yesterday the two parking passes - should I wish to let them further destroy my vehicle following the evidence of their demonstrated untrustworthiness.This response of theirs appears to be crafted to create doubt in the mind of a third party reader.  This to me further demonstrates their untrustworthiness.  They could not pay me to let them be entrusted again with my property, either to drive, store, or repair it.
Regards,
[redacted]

This is in response to claim id # [redacted] for [redacted]. Mr. [redacted] claimed damages of $1,634.75 for cost to replace items that are not covered as per our contract; however, we will always cover items for a reasonable cost and will be fair to any party when we are negligent. In this case we are...

responsible for the reasonable value and costs of his vehicle keys which we discussed that we would replace, in fact regardless of $100 or $500 if that is the value for us to manage the incident -- we would pay it. Our cost to get Mr. [redacted]’ keys replaced would be $120 and we were willing to give him an additional $130 to cover other reasonable costs. If an individual wants to leave us with his diamond key chain ring or in this case his Tiffany key ring, we are not responsible as stated on the contract; however, we will do are best to be reasonably fair so as to try to satisfy the customer; but we are not responsible for personal items. Personal items are left at their own risk. We compensated Mr. [redacted] for the reasonable value of our same costs for his vehicle keys plus the additional $130 so as to be as fair as possible. Unfortunately, Mr. [redacted] paid 130% more and $270 for the vehicle keys that what we could have done for $120 and then Mr. [redacted] wanted to assume that we would take care of all other personal items plus his time. We have been in business for 25 years, we charge a daily parking rate of $9.75 per day – our goal when solving problems has always been from the start of being in business --- to be fair and to try; plus remain open in each incident as each issue is not always the same. In this case, we have given Mr. [redacted] 3 gifts of unlimited parking. Each can be valued at $125 per stay so we feel that we have been reasonable with our ability to try to find a way to bring some satisfaction to Mr. [redacted]. As noted our tickets do not have reference the customers address as Mr. [redacted] implied. The only time we would ever obtain an address is due to the complaint form. Regardless of Mr. [redacted]’ estimate that he submitted we have responded and SDAP concluded that $250 plus 3 unlimited stay parking coupons is fair and reasonable; moreover, we do not support a calculation for his time that he expects compensation. As stated on our contract, the company is not responsible for the damages that Mr. [redacted] states unless we warrant it to be reasonable, then we will always pay for the fair and reasonable cost or reasonable value of damages when we are proven to be at fault at that would be covered items. The following is in support of SDAP’s position as per the contract: 1) We require the customer to leave only their key that starts and opens the door. 2) We accept no liability for additional keys or damage to additional keys or other valuables left on the key ring or inside the vehicle. 3) Claims below $250 may be reasonably considered. In further support, SDAP followed up with Mr. [redacted] and spoke with him personally about the incident. Calls were made on Jan 2, Jan 5 and Jan 6th to request the VIN # to order his key. Mr. [redacted] called on Jan 8th and gave his VIN # for us to order the key and he indicated that he had been busy working; however, on this very same day in the afternoon, he went out and got the key without our knowledge until after it was done. We are always willing to try to satisfy a customer as our relationships with transportation and automotive vendors are part of our business to business relationships; as such, we are well taken care of and can always get great work with great prices. We wish that Mr. [redacted] would have given us a chance to handle his incident as once we get the VIN#; we get the key mailed overnight. Please advise us if there is any further issue otherwise SDAP considers this matter closed. Sincerely,  [redacted]

[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Airport, Cruise port, Trolley, Amtrak and Greyhound terminals                 2771 Kurtz St., San Diego, CA. 92110, 619-574-1111, SDAP.NET      
Revdex.com of San Diego   ...

[redacted]4747 Viewridge Ave, Suite 200San Diego, CA 92123Phone: (858) 637-6199Fax: (858) 496-2141RE:  id #[redacted]Date:  8-27-16 Dear [redacted]This is in response to claim id #[redacted] for [redacted].  He made a claim to Revdex.com on 8-21-16.  We have previously advised the Revdex.com that are preference for communication is via snail mail and hard copy letters.  Moreover, our email is designated for reservations and it appears at times your communication is not making its way to the correct department when using email and therefore, we can’t respond to Revdex.com claims in a timely manner.     There has been an investigation on [redacted] matter after knowledge of your letter.   [redacted] has been contacted and communicated with management and a remedy has been processed whereby [redacted] has been satisfied.
In further support, the following communication with [redacted] has taken place:  he was contacted on 8-18, 8-23, 8-24 and on 8-24 a resolution was agreed upon.  We are always willing to try to see if we can find a way to satisfy our customers and in this situation we are in communication with Mr. [redacted]  Our policy is to respond to claims within 3-5 business days.  The claim with SDAP was filed on Saturday 8-13-16 at 11am and on Thursday 8-18-16 [redacted] was contacted by SDAP regarding the claim he filed with SDAP; as such, the communication to Revdex.com was filed prematurely as we contacted [redacted] within the specified period of time; nonetheless a satisfactory solution has been put forth. 
Please advise us if there is any further issue on the claim with the Revdex.com; otherwise SDAP considers this matter closed. ~SDAP Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to SDAP fine print, they should not be held liable for anything that is not negligent on their part. However, seeing as losing a key to a car is completely NEGLIGENT on their part, it is expected that they cover the cost of their mistake COMPLETELY. There is no question of "good will compensation" in a case that is so blatantly their fault. Moreover, I informed them of the fact that the cost would be over $600 before I left the lot on the day I picked up my car and they said they would reimburse me. No mention of the fact that they would not cover all of it. I even asked if they would pay the Toyota dealership directly and their response was that I should pay and they would reimburse. My interactions over the compensation discussions were with their manager, David Bonapart.
Regards,
[redacted]

This is in response to claim id # [redacted] for [redacted]. Mr. [redacted] made a claim to the Revdex.com
alleging damage to his 2010 Ford Fusion front bumper while parked at SDAP on 4-17-16 from 7am
to 4pm. There has been an investigation on this matter after Mr. [redacted] submitted a complaint
form to...

SDAP claiming scratches to the front bumper which upon SDAP’s investigation we
concluded that there is no proof of any sort that the damage is from SDAP; moreover, SDAP offered
an opportunity for Mr. [redacted] to review the matter in person to recap the incident from this day to
see if a satisfactory resolution would come out of this experience; however, this offer was declined
by Mr. [redacted]. SDAP cannot offer a repair of the alleged damage as there is no proof and as stated
on our claim form, the company is not responsible for damage unless we caused it and specifically
our claim form states the following in support of SDAP’s position:
“SDAP assumes no liability except through our own proven act of negligence”
In further support, we are always willing to try to see if we can find a way to satisfy our customers
and in this situation we made an offer to review the incident with the customer present; plus, SDAP
has sent Mr. [redacted] a store credit / gift for an Unlimited Parking Stay. We understand that due to
this circumstance Mr. [redacted] is dissatisfied with our denial and would be happy to send another
gift to meet his satisfaction as we value his loyalty and/or if he would like to revisit the incident, the
invite remains open.
Please advise us if there is any further issue on the claim with the Revdex.com; otherwise SDAP considers
this matter closed.
~SDAP Management

Dear [redacted],
This is in response to claim id # [redacted]
for [redacted].   Mr. [redacted] continues to dispute to the Revdex.com alleging damage to his car on 1-21-16 while parked at SDAP;
however, our liability is limited to the following as per our contract which
limits our liability, see ticket/contract previously attached.  We have completed our investigation on this matter as Mr. [redacted] submitted a complaint
form after he had left the property on 1-17-2016 with his vehicle and later returned
to fill out a complaint form alleging that there was damage to his
vehicle.  Upon SDAP’s investigation we
concluded that there is no proof of any sort that the damage is from SDAP;
moreover, SDAP documented this damage on the date of entry, he also submitted
the claim after leaving the premises.  We also concluded that Mr. [redacted]'s 13 year
old vehicle had other noted damage on the day it was parked in our lot as well
as the same area that he indicated was damaged in the complaint.  Our records indicate this damage previously
plus it is impossible for us to assume damage after a vehicle has left the
premises. Regardless of Mr. [redacted]’s
alleged damage, there is no proof that SDAP caused the damage; thereby, the
alleged information submitted by Mr. [redacted] and the estimate that he submitted
for repairing the vehicle will not be supported by SDAP. 
The contract states that the company is not responsible for damage unless we caused it and specifically it states the following in support of SDAP’s position:
“SDAP assumes no liability except through our
own proven act of negligence”“Claims not reported immediately in writing
prior to you leaving the property will not be considered.”
In order to uphold our efforts to find a way to satisfy Mr. [redacted], SDAP followed up
with Mr. [redacted] and spoke with him personally about his complaint as we were
willing to allow our vendor to look at his vehicle to provide an expert opinion
through our vendor; but Mr. [redacted] refused. 
We are always willing to try to satisfy a customer as our relationships
with transportation and automotive vendors are business to business
relationships where we are well taken care of and can always get great work with
great prices.  Our gesture to Mr. [redacted] was denied; however, we did send a good will gesture gift for in-store credit for his dissatisfaction in this incident which Mr. [redacted] has received. 
Please advise us if there is any
further issues otherwise SDAP considers this matter closed. 
Sincerely,    [redacted]

Date: 3 2 2017Dear [redacted],Please see SDAP.net Rates website page that represents the discount information displayed and whereby it also states for the customer is to Feel free to contact us for more information regarding these discounts”. Mr. [redacted] claim is not clear to the company as we...

have never received a complaint from Mr. [redacted] as of to date and thereby we could not consider his dispute and responded to it accordingly without communication of some type; as such, there is no communication to the company regarding a dispute from Mr. [redacted].Disputes alleged by Mr. [redacted]:1. Military Discount Advertising IssueWe understand that Mr. [redacted] is asking for a discount on his parking rate. Our discount includes Military Discounts and it is for active Military. We require proof of ID which is advertised at the time of parking and is located on signs in the following locations:Entrance, Office Entrance, Front Desk Counter. (see attached) 2. Discontinued Discount ProgramOur programs are not discontinued and the programs have been in place since opening our doors in 1991. 3. Case of Bait and SwitchMr. [redacted] opinion is a quick judgement. Again, Mr. [redacted] has not provided us with an opportunity to resolve the complaint which would allow us the opportunity to make clear our program terms.Mr. [redacted] has never once complained to us regarding this matter (we have a complaint and dispute process in order to resolve matters of this kind). A dispute document can be to filled out, for customer disputes, it is our policy is to respond to claims within 3 5 business days. Mr. [redacted] could have filed a claim or dispute with the company in order to put us on the same page and we would have been able to reasonably satisfy theSince 1991confusion to the policy that Mr. [redacted] alleges. We will always strive to satisfy our customers. We have been in business for over 25 years. We realize that from time to time we must be flexible to satisfy our customers and I only wish that Mr. [redacted] would have tried to simply communicate upfront with management and/ or thru our dispute process; but he did not and has not and we canst correct his dissatisfaction if he does not make us aware of it. SDAP would prefer to try to resolve such a discrepancy within reason and that would have given both parties a chance to discuss such an opportunity and we could work towards a result that would have given Mr. [redacted] some level of satisfaction but again Mr. [redacted] did not choose to communicate with management or with the company thru its dispute process.SDAP considers that the communication to Revdex.com was filed prematurely and wishes that Mr. [redacted] would have taken the same steps to contact us. We are always willing to try to see if we can find a way to satisfy our customers and in this situation, we will put forth the communication with Mr. [redacted] to reach out to him. Please advise us if there are any further issues otherwise SDAP considers this matter closed.Sincerely,[redacted]

This is in response to claimid #[redacted] for [redacted]. Ms. [redacted] claimed damages of $866.11 for cost to replace items that are not covered as per our contract; however, we will always cover items for a reasonable cost and will be fair to any party when we are negligent. In this case we are...

responsible for the reasonable value and costs of the vehicle keys which we discussed that we would replace, in fact regardless of $100 or $500 if that is the value for us to manage the incident -- we would pay it. Our cost to get Ms. [redacted]'s key replaced would be $310.00 and we would give her an additional $40, with a total payout to Ms. [redacted] of $350.00. If an individual wants to leave us with her diamond key chain ring we are not responsible as is stated on the contract; however, we will do are best to be reasonably fair so as to try to satisfy the customer; but we are not responsible for personal items or items that are not the price of the cost of us to replace a valet key. We compensated Ms. [redacted] for the reasonable value of our costs for her vehicle keys plus the additional $40 so as to be as fair as possible. Unfortunately, Ms. [redacted] decided to get an extra set of keys the very next day when in fact she had a spare the whole time; thereby she decided to replace them on her own the very next day despite the fact that we agreed to handle it. We have a vendor overnight the keys to us and then we send out a mobile locksmith that would rekey and reprogram the new key. This would be conveniently done at her home or her place of work so that she would not have to be inconvenienced or have to travel to accomplish the rekeying, none the less, she paid 180% more over our price of $310 for the vehicle keys and this could have included her same spare be reprogrammed. Ms. [redacted] wanted to assume that we would take care of all costs that included an extra set of new keys. In fact, her keys were found and were mailed back to Ms. [redacted] plus we sent Ms. [redacted] a $350 check for replacement cost. We have been in business for 25 years, we charge a daily parking rate of $9.75 per day–our goal when solving problems has always been from the start of being in business—to be fair and to try; plus, we remain open too. In this case, we have given Ms. [redacted]a gift of one unlimited stay of parking, the keys that we later found and a check in the amount of $350.00. This one parking gift can be valued at $125 per stay so we feel that we have been reasonable with our ability to try to find a way to bring some satisfaction to Ms. [redacted]. As noted on our tickets --- there is no reference to any home address as Mr. [redacted] implied. The only time we would ever obtain an address is due to the complaint form. Regardless of Ms. [redacted]'s estimate that she submitted we have responded and SDAP concluded that $350 plus one unlimited parking gift is fair and reasonable. - - As stated on our contract, the company is not responsible for the damages that Ms. [redacted] states unless we warrant it to be reasonable, then we will always pay for the fair and reasonable cost or reasonable value of damages when we are proven to be at fault. The following is in support of SDAP's position as per the contract:1) We require the customer to leave only their Valet key that starts and opens the door. 2) We accept no fiability for master keys or darnage to additional keys or other valuables left onthe key ring or inside the vehicle. - - - 3) Claims below $350 may be redsonably considered.In further support, SDAP followed up with Ms. [redacted] and spoke with her personally about the incident. We are always willing to try to satisfy a customer as our relationships with transportation and automotive vendors are part of our business to business relationships; as such, we are well taken care of and can always get great work with great prices. We wish that Mr. [redacted] would have given us a chance to handle the incident. - -Please advise us if there is any further issues otherwise SDAP considers this matter closed.Sincerely, [redacted]  June 5, 2016[redacted]Dear [redacted],Just a friendly free stay for your next parking visit. Enclosed is a coupon good for one free unlimited stay. We are sorry for the inconvenience you experienced on your visit and wanted to extend our sincere appreciation for selecting us for your parking needs and most importantly we owe you an apology. Please feel free to utilize the enclosed coupon at your convenience. -Unfortunately, we cannot cover the total cost detailed in our communications. The amount you have requested exceeds our goodwill compensation. We pride ourselves on behaving fairly and reasonably, but must do so within the confines of our limitations. At this time, we will reimburse you the maximum amount of $350 to settle this matter in full, and for which this amount has been enclosed.When you return to San Diego Parking Company we will personally do our best to serve your needs. It is our commitment to you and all of our customers to get it right and still provide a personal touch.We have appreciated your business, and we look forward to seeing you again.Sincerely,[redacted] San Diego Airport Parking Company

This is in response to claim id # [redacted] for [redacted]. Ms. [redacted] continues to dispute to the Revdex.com regarding the amount SDAP reimbursed to her; however, as per our contract we will cover cost to replace which our cost is attached from Keyless Ride (the vendor) the actual cost for the key is $89; however, we reimbursed $350.00 plus we found and returned her keys. Regardless of Ms. [redacted]’s disputed rejection, we have worked to resolve this matter reasonably; thereby, the receipts submitted by Ms. [redacted] to reimburse the amount of $900.00 will not be supported by SDAP.In order to uphold our efforts to find a way to satisfy Ms. [redacted], SDAP followed up with Ms. [redacted] and spoke with her personally as we were willing to allow our vendor to overnight a new set of keys and have a locksmith meet her at her place of work or at her home so that she would not have to be inconvenienced; however, Ms. [redacted] decided to spend $900 the very next day with the dealership for the cost of the key. We are always willing to try to satisfy a customer as our relationships with transportation and automotive vendors are business to business relationships where we are well taken care of and can always get great work with great prices. SDAP sent a good will gesture gift for in-store credit for her dissatisfaction in this incident which Ms. [redacted] has received, plus $350, plus her keys were returned to her.Please advise us if there is any further issue otherwise SDAP considers this matter closed.Sincerely, [redacted]