Thank you for the opportunity to respond to this complaint
I apologize for any inconvenience or confusionI found that *** *** had signed up for multiple accounts and one of those accounts, under a different email address, was still open
I have cancelled that
account and issued a full refund
Please let me know if I can be of any further assistance.%
Thank you for the opportunity to respond to this complaint
I apologize for any inconvenience *** *** has been causedI am
not showing any record of the 10/1/call but will be looking into that further
*** *** membership has been cancelled and I have processed a
full
refund
I write in regards to the above referenced complaint
submitted to your office by Ms.***We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her concerns.
Our records show that on 12/16/14,
after making a
purchase on***.com, Ms.*** was presented with an offer for a
membership to our***.com program with her *** *** order
confirmation. Ms.*** clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how she can try the program at no cost
for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided. Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent Ms*** a welcome e-mail with full
information on how she can access and enjoy her program benefits. Additionally Ms.*** shopped through the***.com links to***, made a purchase there and earned $in
CashBack that was paid out on 1/15/15.
Ms***’s account has been cancelled and immediately
upon receipt of your letter we refunded back to her card the full amount we
charged herAgain, we apologize for any inconvenience this may have caused
I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on 11/12/13,
after making a purchase on ***.com,
*** *** was presented with an offer for a membership to our F* program with her *** order confirmation. *** *** clicked on the offer and
arrived on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided. We show no record of any cancellation request
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** *** a welcome e-mail with full information on how
she can access and enjoy her program benefits.
*** ***’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged herAgain, we
apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint,I am sorry that Mr*** does not remember registering and apologize again for any misunderstanding or confusion this has caused.His account has been closed and a refund processed.Since this was an online join there is no invoicei to send to him When registering he provided a unique password of ***I have also resent to him the Welcome email he would have received, along with the cancel and refund email.At this point this is nothing further I can provide to him and believe this should satisfactorily settle the matter.Mr*** can alwasy contact me directly at ***.Thank you
Complaint: ***
I am rejecting this response because:
I have not received a credit to my card, nothing has posted and nothing is pending days later
Sincerely,
*** ***
.
Complaint: ***
I am rejecting this response because:
The card that was to be sent times has never arrivedI stand my original complaint that they are not mailing those cards outIt is 12/and I have received promises and emails but no cardI even clarified my address, but nothing has been sentI have no other trouble with my mail and I am the only one who goes to the box to get it.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I know they said 7-days and I should have the check, but that
is greater than the time I was given to respondSince I have yet to
receive the check, I have to continue the complaintAlso, there is no
reason to make someone wait days for a check to be reissuedThis
seems like quite the scam, especially since many people would not make
the effort to follow-up
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I WILL SEEK SOME SERIOUS LEGAL ACTIONS AGAINST *** WHITH WILL RESULT IN SHUTTING IT DOWN FROM INTERNET PERMANANTLY! YOU'VE ASKED FOR SERIOUS TROUBLE AND I WILL GLADLY GRANT YOUR WISH, YOU PIECE OF ***!
Sincerely,
*** ***
This gift card was sent out twiceOnce on 7/28/and again on 12/2/The 1/2/resend was based on this Revdex.com complaint.If Ms, *** have not received it yet, then please have her email me directly at *** and I will provide her a code to use.Thank you *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much!
Sincerely,
*** ***
Thank you for the opportunity to respond to this complaint.Our checks are cut once a week and that is why I give the 7-business days.*** *** check was sent out on 3/12/15.Thank you*** ***Freeshipping.com Customer Service
Thank you for the opportunity to respond to this complaint.
I apologize for any misunderstanding or inconvenience [redacted]
incurred regarding the 10% cash back program.
Our Terms of Service clearly state that we receive the data
from our affiliate network and if we do not receive that...
information we cannot
payout on the purchase.
That being said, as we did with [redacted], if a member
does not see a purchase we request they send us the order confirmation and we
will enter them as a courtesy. We just received those documents two day ago and
are in the processing of entering them for [redacted].
A check for $7.79 was mailed out on 10/14/14 in reference to
the 9/8/14 purchase she refers to in her complaint. The 10% is calculated on
the subtotal, before taxes and shipping, which is this case was $77.81
[redacted] only sent in 3 order confirmations and if she
will forward me the 4th I will be happy to process that one also for
her. I received the order confirmation for the three purchases she specifically
outlines as missing. She can send that directly to me at [redacted]
She will receive an additional check for the 9/29/14
purchase in 7-10 days. The 10/7/14 purchase will be paid out in the next
quarterly payout as it falls in the next payout period dates.
I do ask that if [redacted] wishes to continue with the
program that she carefully read the Terms of Service for the 10% cash back.
That clearly states the reasons that purchase may not show up or may be deemed
not eligible.
[redacted] can contact me directly with any additional questions or concerns at the email above. Thank you
Thank you for the opportunity to respond to this complaint.
Our records show that on 1/5/15, after making a purchase on [redacted], [redacted] was presented with an offer for a membership to our
Freeshipping.com program with his [redacted] order confirmation. [redacted]...
[redacted] clicked on the offer and arrived
at our registration page, which provided full details about the membership
program and how he can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided.
[redacted] then submitted a claim for the introductory offer of
$10 cash back and was notified that this would be processed in 3-6 weeks. That
claim was approved on 2/5/15 and a check should go out this week.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to his card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Complaint: [redacted]
I am rejecting this response because:It was a scam. Never once did I fill out anything with [redacted] regarding my place of residence, my phone number, or my credit card number. I have not heard of [redacted] before until I check my bank records. You did not even provide me with invoice of the transactions, possibly because it was a scam. I would say you have gotten out-of-control with your marketing schemes. Taken people money without them knowing about it is illegal.
Sincerely,
[redacted]
Thank you for the opportunity to respond to
this complaint.
The original check # [redacted] for $25 was
sent to [redacted] on 12/22/14. Each time
[redacted] wrote in we informed her that a new check would be issued after 90
days from the date of check. This would bring the...
reissue date to 3/22/14.
However, as a courtesy, I have gone ahead
and resubmitted a request for a new check to go out this week. [redacted] should
receive it in 7-10 business days.
Please let me know if I can be of any
further assistance.
I apologize for any inconvenience. I see that these refunds went through today 11/24/14 and Mr. [redacted] should see them back on his credit card in 2-3 days.
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on 6/3/14, after...
making a purchase on [redacted]m,
[redacted] was presented with an offer for a membership to our
Freeshipping.com program with his eBay order confirmation. As he stated he accepted the offer for the 30
day trial.
However I can find no record of any emails from [redacted]
requesting that the membership be cancelled.
That is why he was charged. I
would appreciate it if [redacted] would email me directly at [redacted] letting me know
when and to what email address he sent the cancellation request. I would like
to find out why we did not receive them.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to his card the full amount we charged him. Again, we
apologize for any inconvenience this may have caused.
Thank you for the opportunity to respond to this complaint
I apologize for any inconvenience or confusionI found that *** *** had signed up for multiple accounts and one of those accounts, under a different email address, was still open
I have cancelled that
account and issued a full refund
Please let me know if I can be of any further assistance.%
Thank you for the opportunity to respond to this complaint
I apologize for any inconvenience *** *** has been causedI am
not showing any record of the 10/1/call but will be looking into that further
*** *** membership has been cancelled and I have processed a
full
refund
I write in regards to the above referenced complaint
submitted to your office by Ms.***We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her concerns.
Our records show that on 12/16/14,
after making a
purchase on***.com, Ms.*** was presented with an offer for a
membership to our***.com program with her *** *** order
confirmation. Ms.*** clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how she can try the program at no cost
for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided. Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent Ms*** a welcome e-mail with full
information on how she can access and enjoy her program benefits. Additionally Ms.*** shopped through the***.com links to***, made a purchase there and earned $in
CashBack that was paid out on 1/15/15.
Ms***’s account has been cancelled and immediately
upon receipt of your letter we refunded back to her card the full amount we
charged herAgain, we apologize for any inconvenience this may have caused
I write in regards to the above referenced complaint submitted to
* program with her *** order confirmation. *** *** clicked on the offer and
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on 11/12/13,
after making a purchase on ***.com,
*** *** was presented with an offer for a membership to our
F
arrived on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided. We show no record of any cancellation request
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** *** a welcome e-mail with full information on how
she can access and enjoy her program benefits.
*** ***’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged herAgain, we
apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint,I am sorry that Mr*** does not remember registering and apologize again for any misunderstanding or confusion this has caused.His account has been closed and a refund processed.Since this was an online join there is no invoicei to send to him When registering he provided a unique password of ***I have also resent to him the Welcome email he would have received, along with the cancel and refund email.At this point this is nothing further I can provide to him and believe this should satisfactorily settle the matter.Mr*** can alwasy contact me directly at ***.Thank you
Complaint: ***
I am rejecting this response because:
I have not received a credit to my card, nothing has posted and nothing is pending days later
Sincerely,
*** ***
.
Complaint: ***
I am rejecting this response because:
The card that was to be sent times has never arrivedI stand my original complaint that they are not mailing those cards outIt is 12/and I have received promises and emails but no cardI even clarified my address, but nothing has been sentI have no other trouble with my mail and I am the only one who goes to the box to get it.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I know they said 7-days and I should have the check, but that
is greater than the time I was given to respondSince I have yet to
receive the check, I have to continue the complaintAlso, there is no
reason to make someone wait days for a check to be reissuedThis
seems like quite the scam, especially since many people would not make
the effort to follow-up
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I WILL SEEK SOME SERIOUS LEGAL ACTIONS AGAINST *** WHITH WILL RESULT IN SHUTTING IT DOWN FROM INTERNET PERMANANTLY! YOU'VE ASKED FOR SERIOUS TROUBLE AND I WILL GLADLY GRANT YOUR WISH, YOU PIECE OF ***!
Sincerely,
*** ***
This gift card was sent out twiceOnce on 7/28/and again on 12/2/The 1/2/resend was based on this Revdex.com complaint.If Ms, *** have not received it yet, then please have her email me directly at *** and I will provide her a code to use.Thank you *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much!
Sincerely,
*** ***
Thank you for the opportunity to respond to this complaint.Our checks are cut once a week and that is why I give the 7-business days.*** *** check was sent out on 3/12/15.Thank you*** ***Freeshipping.com Customer Service
Thank you for the opportunity to respond to this complaint.
I apologize for any misunderstanding or inconvenience [redacted]
incurred regarding the 10% cash back program.
Our Terms of Service clearly state that we receive the data
from our affiliate network and if we do not receive that...
information we cannot
payout on the purchase.
That being said, as we did with [redacted], if a member
does not see a purchase we request they send us the order confirmation and we
will enter them as a courtesy. We just received those documents two day ago and
are in the processing of entering them for [redacted].
A check for $7.79 was mailed out on 10/14/14 in reference to
the 9/8/14 purchase she refers to in her complaint. The 10% is calculated on
the subtotal, before taxes and shipping, which is this case was $77.81
[redacted] only sent in 3 order confirmations and if she
will forward me the 4th I will be happy to process that one also for
her. I received the order confirmation for the three purchases she specifically
outlines as missing. She can send that directly to me at [redacted]
She will receive an additional check for the 9/29/14
purchase in 7-10 days. The 10/7/14 purchase will be paid out in the next
quarterly payout as it falls in the next payout period dates.
I do ask that if [redacted] wishes to continue with the
program that she carefully read the Terms of Service for the 10% cash back.
That clearly states the reasons that purchase may not show up or may be deemed
not eligible.
[redacted] can contact me directly with any additional questions or concerns at the email above. Thank you
I would like to give it a chance to work with the business. Can you withdraw my complaint #[redacted]?
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
Our records show that on 1/5/15, after making a purchase on [redacted], [redacted] was presented with an offer for a membership to our
Freeshipping.com program with his [redacted] order confirmation. [redacted]...
[redacted] clicked on the offer and arrived
at our registration page, which provided full details about the membership
program and how he can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided.
[redacted] then submitted a claim for the introductory offer of
$10 cash back and was notified that this would be processed in 3-6 weeks. That
claim was approved on 2/5/15 and a check should go out this week.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to his card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Complaint: [redacted]
I am rejecting this response because:It was a scam. Never once did I fill out anything with [redacted] regarding my place of residence, my phone number, or my credit card number. I have not heard of [redacted] before until I check my bank records. You did not even provide me with invoice of the transactions, possibly because it was a scam. I would say you have gotten out-of-control with your marketing schemes. Taken people money without them knowing about it is illegal.
Sincerely,
[redacted]
The additional refunds were processed they day we received this complaint.. They should show in your account in the next day or two
Thank you
Thank you for the opportunity to respond to
this complaint.
The original check # [redacted] for $25 was
sent to [redacted] on 12/22/14. Each time
[redacted] wrote in we informed her that a new check would be issued after 90
days from the date of check. This would bring the...
reissue date to 3/22/14.
However, as a courtesy, I have gone ahead
and resubmitted a request for a new check to go out this week. [redacted] should
receive it in 7-10 business days.
Please let me know if I can be of any
further assistance.
I apologize for any inconvenience. I see that these refunds went through today 11/24/14 and Mr. [redacted] should see them back on his credit card in 2-3 days.
Sincerley,
[redacted]
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on 6/3/14, after...
making a purchase on [redacted]m,
[redacted] was presented with an offer for a membership to our
Freeshipping.com program with his eBay order confirmation. As he stated he accepted the offer for the 30
day trial.
However I can find no record of any emails from [redacted]
requesting that the membership be cancelled.
That is why he was charged. I
would appreciate it if [redacted] would email me directly at [redacted] letting me know
when and to what email address he sent the cancellation request. I would like
to find out why we did not receive them.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to his card the full amount we charged him. Again, we
apologize for any inconvenience this may have caused.