Sands Chevrolet At Surprise

Our Dealer Operator, [redacted], has been working with Mr. [redacted]. We have sent his vehicle to [redacted] to have them buff and detail Mr. [redacted]' vehicle. The vehicle returned on Friday and Mr. [redacted] still had some issues, so the vehicle was being transported back to [redacted]...

[redacted] to have them attend to his concerns. Sands has transported his Camaro to and from [redacted] and paid for their services; none of this expense has been passed to Mr. [redacted]. Sincerely,[redacted]Sands Chevrolet Office ManagerP

Sands issued a refund check to [redacted] on January 03, 2014 to Mr. [redacted] in the amount of $271.47. I am not sure who [redacted] was that Mr. [redacted] had spoke with as we do not have a [redacted] in Finance at any of our locations. We apologize for the delay in issuing Mr [redacted]'s refund, however we are on a...

monthly billing with our title processing company and recently changed computer service providers ourselves. We hope this resolves Mr. [redacted]'s concerns.

Sincerely,

Sands Chevrolet, LLC

Office Manager

We have been in contact with Mr. [redacted]. He is currently out of the state. We have made arrangements to meet with him when he returns and either address his concerns or unwind this transaction.Sincerely,[redacted]Sands Chevrolet, LLCOwner/Operator

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The he vehicle payoff was not late when the vehicle was traded in on the 4th of April. I was promised by the finance department they would be sending out the check on Friday April 11, 2014. I called and confirmed it in which I was told it was already sent out. I still have not received the license in which they supposedly sent out. I did call and speak to the Used car sales manager who informed me that they will have to check on it and will give me a call back in which I never received any call back. I then called again and spoke to someone whom said they will make sore it gets sent out... They confirmed it was sent out on Friday April 25th and I was instructed to wait for it. I feel I have waited long enough.  All I was ever asking for was just a letter that I can take to my credit beaur saying I was given incorrect information. 

Regards,

We apologize for the manner in which Mr. [redacted] feels he was treated while at our dealership and while going through his purchase transaction. Our General Management staff has reached out to Mr. [redacted] to try to further resolve his concerns and issues.
Please understand, that it is the financing institution that has the final decision on the customer’s loan amount, term of the loan and the payment amount. The dealership tries to get the customer the best loan available based upon their credit history and approvals from lending institutions.
We have offered to assist Mr. [redacted] with discounted services and/or complimentary oil changes. Mr. [redacted] would just need to contact Denise Anderson to receive these discounts for future repairs and/or services.
 
 
Sincerely,
 
Chad H[redacted]
Sands Chevrolet, LLC
General Manager

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Mr. [redacted]'s purchase and trade in file have been forwarded to our attorney for review. Additional time for response will be needed. Our Attorney, Chris H[redacted], will reply.
 
 
Sincerely,
 
Cherie V[redacted]Sands Chevrolet, LLCOffice Manager

Our Service Manager, [redacted], has been in contact with Ms. [redacted] and has an appointment to discuss the particulars and go over all the facts at 2:00 pm today with Mrs. [redacted].Sincerely,[redacted]Sands Chevrolet, LLCOffice Manager

When Mr. [redacted] came into our service department he was very disruptive, loud, cursing and rude to everyone in the area. Our Service Manager [redacted] was trying to help Mr. [redacted], but Mr. [redacted] was in a Saturday the extended warranty company and [redacted] were both closed. We could not...

obtain approval for the repairs to be done under warranty and therefore could not approve for a loaner vehicle to be given. We did take pictures of the under carriage and under wheel well areas of the vehicle. There is extensive damage to the shocks, wheel well and brackets that would not be caused by normal wear and tear. Mr. [redacted] did ask Mr. [redacted] to leave our premises when he continued you curse and told  Mr. [redacted] if he did not calm down we be forced to call the police to have him removed from our premises. We apologize for not being able to help Mr. [redacted] in the manner in which he was hoping, but without prior approval we could not give him a loaner vehicle free of charge, we did tell him that if he took a rental we could adjust payment arrangements once we knew whether the repairs would be covered.Sincerely,[redacted]Sands Chevrolet, LLC.Office Manager?

The dealership did not contact Mr. Jerry M[redacted]. My wife and I researched him via LinkedIn. He advised that his GM had offered to me via phone that I could return the Spark to them. Their was a trade in vehicle as well I. This transaction that they no longer have. Thus I had asked for specifics on how they would address this transaction. I asked for it in writing as they have proven they will not honor their word. If we are to return this Spark and void the transaction then they would need to pay off the loan, repay payments already made on this loan, and cut me a check for the $4500.00 that they agreed to verbally. Otherwise they can simply honor their word in the first place and cut a check for the little over $1090.00 difference. Their seems to be an easy resolution that simply requires them honoring the verbal agreement they made prior to the contract they refer to. I have all emails supporting the conversations and the lack of professionalism by this company. If they will not honor their word I ask that this be held against them as this is without question a bait and switch situation they intend to get away with and other consumers need to be warned. I am willing to provide all email documentation to support my claim.

As Mr. [redacted] states there were several techs that overlooked his vehicle. What they were seeing was not "small imperfections" but extensive damage. We tried to explain the Mr. [redacted] that the manufacturer or the extended warranty company would have to approve these repairs before any work could be performed; we could not just make the repairs and hope that the manufacturer and/or extended warranty company would reimburse the dealership. As with any insurance and/or warranty claim, there are policies and procedures that have to be followed in order for the claim to be honored. These policies and procedures include, but are not limited to the owner following and maintaining regular repairs and maintenance to the vehicle. Since Mr. [redacted] was here on a Saturday and both the manufacturer and the extended warranty companies were closed we could not get the repairs approved and therefore could not give Mr. [redacted] a rental or loaner vehicle at no expense to him. This was unacceptable to Mr. [redacted] and unfortunately out of our hands. We Mr. [redacted] became upset and cursing in the customer area, we asked for him to leave. Mr. [redacted] has not been back in for us to have his repairs submitted for approval.Best Regards,[redacted]Sands Chevrolet, LLCOffice Manager?

The [redacted]'s purchased their vehicle on April 4, 2014. I did speak with Mrs. [redacted] on April 15, 2014 regarding her payoff. Mrs. [redacted] was very upset with [redacted] and the information that he had given her. I suggested to Mrs. [redacted] that she speak directly with [redacted] ([redacted]'s manager). I...

attempted to transfer her call and immediately went to research the [redacted] file. Unfortunately, I did have to leave my desk in order to research the file and called Mrs. [redacted] back when the information that I had. I did apologize several times for Mrs. [redacted] receiving incorrect information regarding her payoff. I explained to Mrs. [redacted] that company policy is that we cannot send a payoff out until we have received funding on the purchasing unit. In the [redacted]'s case, the deal was funded at the same time the deal came into the accounting office for processing. Since some finance companies offer "fax funding" it does speed up the processing. However, in order for the accounting office to process a payoff, the deal would also have to be in the accounting office. We were actually funded by ACH (electronic payment on April 11, 2014). The [redacted] may have generated the payment on Monday April 10, but the electronic process is one day behind at minimum. I did try to explain this to Mrs. [redacted]. I also explained that the payoff check was not issued until April 14 when the deal was processed. I had signed the payoff check on the 14th and the second signature was done the morning of the 15th. The payoff check had already been marked funded and ready for release. We process our [redacted] shipments in the morning and ship in the afternoon. I told Mrs. [redacted] that I would make sure that the payoff went out that day.   When you purchase a vehicle it does take a few days to process all of the paperwork. I explained to Mrs. [redacted] that they has purchased the vehicle on the fourth and this was only the 15th, that is really a quick processing time; 11 days. At the time of purchase the [redacted]'s payment was obviously already past due.

I have attached supporting documentation for the deal date, funding date, payoff check, [redacted] shipping and delivery confirmation. I had emailed Mrs. [redacted] with the payoff check copy and the shipping information. I called Mrs. [redacted] immediately when I received a delivery error message and she said that she realized that she did not spell out the email address . I resent the email and had not heard anything back, so I thought the email was received. I was informed by our controller that Mrs. [redacted] had called him and said she still had not received the email. I resent the email on April 17th and copied our controller on that email. The email was sent to the same email address as the second one. The dealer's are given 30 days to perfect a lien on a vehicle and in some cases it does take the full 30 days. I have also asked for the title and registration department to process the [redacted] documents immediately. I tried to explain several processes to Mrs. [redacted] and apologized several times for the incorrect information that she had received. I asked that she try to understand also that the [redacted] file was not the only file that we were processing and we try to process the files in order received. This was not to be rude, but just trying to clear up some of the misunderstanding. We apologize for the confusion and the frustration that Mrs. [redacted] has been through, however, we processed the file as quickly as possible and with the payment already being past due at the time of purchase, this does add additional stress.

Sincerely,

Sands Chevrolet, LLC

Office Manager

Review: The WORST dealer I have worked with! I had taken my 2004 Escalade to this service center once before and they were so good to me, they even gave me a free service loaner! 3 days ago I called because the check engine light came on and I wanted to get it in right away. I asked how late they were open and if I could get a loaner since I had the last time. The awful person I spoke to said they had no loaners. I asked when they would have one and she said that they do have enterprise on site. Now having worked in the automotive business I asked if there would be a charge or if like other dealerships they would still be free? She the got snarky and rude saying " Well its never free its covered by warranty and seeing your car is an 2004 I'm guessing you aren't covered" I asked then how I got one the last time she said " ugh I don't know my system is down anyway so I cant help you" So I hung up. The next day we brought our vehicle there giving them a second chance since they were so great the first time. BIG MISTAKE. When they called to let us know the vehicle had been fixed the advisor called my husband and began the conversation with "did your wife call here yesterday?" My husband said yes why? He then went into detail on how upset I had made his coworkers and began arguing with my husband basically forcing him to stand up for me and as my husband was trying to explain why I was upset with the snarky sarcastic woman the DAY BEFORE he just continued to talk over my husband and telling him what a big favor he was doing for us by not charging since the check engine light was only on due to a gas cap and they just had to reset the codes. Why in the world would you bring up my call from the day before? What did you get out of that? Your girl was the one who was rude to me! Do you enjoying arguing with customers? I will ensure no one I know ever visits this dealership for anything! You don't call and attack my husband and force him to explain why his wife was upset the day before and try to justify it with anything! Terrible terrible business practices and no customer service at all! To top it off my vehicle wont pass emissions now because they took apart my car and did not preform a "drive cycle" according to the emissions testing office!Desired Settlement: Apologize for the absurd customer service!

Business

Response:

Our service manager, [redacted], spoke with [redacted] this after noon(6-6-15) at around 2pm, Mr. [redacted] advised her that our service department had an employee that recently parted ways and that it was possible that it was this employee as he couldn't see one of our employee's that is currently staffed with us speaking to her in this manner. Mr. [redacted] did express that we here at Sands Chevrolet prides ourselves on excellent customer service and that this is and or was an isolated incident. [redacted] said that she just wanted to express her concerns with management and she was frustrated that a conversation that had nothing to do with the advisor and her husband was brought up during the transaction between the service advisor and her husband. Mr. [redacted] asked [redacted] if there was anything I could do to compensate her for the experience and she declined any compensation.Sincerely,[redacted]Sands Chevrolet LLC.Office Manager

My boyfriend always takes his truck to Sands Chevrolet in Surprise because a trustworthy friend of his is a mechanic there. Sands has been scamming people on oil changes for years and saying they changed the oil when in fact they didn't at all. My boyfriend has his truck there to get an oil change and an alignment done. They charged him for both, they didn't do the alignment but stated that they did along with the oil change when who really knows if they even did that!!!! When they had talk to him on the phone to tell him his truck was ready, an employee in the back stated that they did not do the alignment. Well my boyfriend called back wanting to know why his truck wasn't done but he payed for it, the manager was extremely unprofessional and yelled saying he was going to fire the guy because he doesn't do anything for him and hung up. Another manager called and was arguing with my boyfriend when really the customer is always right and no matter what they handled it in an unprofessional manner while managing to rip us off. They haven't credited him yet and who knows if they will but all I know if we will never take either of our cars there again and we will make sure to spread the word through Facebook and word of mouth!

Review: My husband and I went to Sands today to purchase a vehicle. We test drove a can and really liked it. We found it in a color we liked and received a written (I still have) offer and the sales man went to get the car at another lot while we started paperwork and credit checks. 1 hour later we were told that they didn't have the car they promised. I told them that we were given an offer and we wanted that offer honored as credit checks and paperwork had already been done. After two more hours, complains to mangers and a blemish on our credit due to bait and switch practices we were offered another vehicle but told we would have to pay 2800.00 more for it. We had our 15 day old son with us and feel like we were taken advantage of and our credit is blemished and we still have I vehicle.Desired Settlement: I want the vehicle that we were told we could have for the price we were offered in writing

Business

Response:

[redacted] and her husband came into the dealership to look at a 2015 Equinox. After test driving the Equinox she decided that she wanted a blue one. We gave them figures on a blue Equinox that was at our Grand location. She said that she was gong to go and compare the Equinox to the [redacted] and would get back with us. Approximately two hours later she called us back and said she would like to go with the Equinox. We went over and picked up the Equinox from the Grand location. When [redacted] saw the Equinox she said it was the wrong blue color. Chevrolet only makes one blue color of 2015 Equinox. She was wanting the Atlantis Blue that was discontinued in 2014. She also said that she wanted a V6 not a 4 cylinder. We then tried to accommodate [redacted]'s request with another V6 Equinox that we had on the lot, but she was not willing to listen to our offer. If you should need any further information, please feel free to contact me.Sincerely,[redacted]Sands Chevrolet, LLCGeneral Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the response from the business is a falsehood and continues to show the lack of ethics from the business in question. We only looked at v-6 engines during the 6 hours at the business and were told by our salesman that they had the exact one we wanted. After 45 minutes at lunch we returned to sands and started paperwork in our new vehicle and after paperwork was started we were told that the salesman had called and the color was wrong and the engine was wrong. This is where the bait and switch started and they tried to make us buy a more expensive vehicle and would not honor the deal they made on the vehicle they said was the right one. Blue with a v-6.

Regards,

Business

Response:

Tell us why hereThe customer was offered what we had available, they declined our offer. We are sorry for the misunderstanding, but that is exactly what it was, nothing more. There was never bait and switch as we never advertise V/6 Equinoxes nor did we apply any undue pressure. Sincerely,[redacted]Sands Chevrolet, LLCDealer Operatot

Review: I recently purchased a used car from this dealer and at first had a good experience with them. A week after I bought the car I received a call asking me to come in and sign new loan documents (loan documents were signed at the time of delivery of the car). I proceeded to go up to the dealership to see what exactly was needed. They told me that they couldn't get me financed and that I had to give the car back to them and they would refund my down payment and return my trade in vehicle to me. Someone from the dealership went out to my car and removed the temp tag from the vehicle without my knowledge of what exactly was going on. I asked to speak to a manager. I asked the manager why all the sudden I wasn't approved for the loan when I was told I was approved 2 weeks prior (1 week before the purchase and 1 week after signing loan documents). He basically said this kind of thing happens, although it's not very common.

My first question is, is it legal to do what they did considering I signed loan documents and had the car registered in my name for a week. If this is legal, it seems very underhanded to take someone through the sales process, tell them they are approved, sign loan documents, get handed keys to a car that didn't have actual approval in the first place. I feel that if you sign loan documents for a car then the dealership should be required to have actual approval from the lender before they are able to hand the customer the keys to the car.

To be taken through the sales process, get approved, sign loan documents and drive off with a new car, which was very exciting and made me proud, all to have it ripped away really felt like I was robbed.

I will be sure to let everyone I know or come across that is looking for a car to avoid Sands Chevrolet!Desired Settlement: I feel that if the lender came back and needed more money down that the dealer should be at fault for not securing funding prior to the transfer of the vehicle. They should have reduced the price to cover the additional down payment needed now because loan documents were already signed. What is the point of signing loan documents if what I signed was assumed numbers on a paper with no actual approval from a lender.

My desired outcome would be to obtain financing on the vehicle I purchased or the dealer make it right on another vehicle that I could actually be approved for.

Business

Response:

Regarding Ms. [redacted]’s complaint. The dealership does their best to make sure they can get the customer’s the best rate possible and best payments options. The dealership actually loses money delivering a vehicle to a customer, allowing miles, wear and tear on the vehicle just to have the vehicle come back to the dealership. It is never our intention to deliver a vehicle to a customer only to have to cancel the sales transaction. It is the financial institutions that have the final say on how a loan will be approved and on what terms. For a dealership to lower the sales price on the vehicle does not increase the customer’s down payment. The lender is actually looking for more commitment from the consumer. The consumer’s job history, pay history and credit history all play a huge part on what approval will be given from any lender. There are the occasional instances that the financial institutions can see more than the dealers on a consumer’s history. Some of this information may be prior history with the same lender/consumer. We apologize that we were unable to obtain financing for Ms. [redacted]’s purchase, our Finance Manager’s did their best to obtain the best financing possible for Ms. [redacted]. Thank you, [redacted]Office ManagerSands Motor Company, Inc.Sands Chevrolet, LLCSands Imports, LLC DBA Sands Kia[redacted]

Review: I own and operate a vehicle repair garage and Sand's [redacted]t is a vendor I use for purchasing parts for repairs of customer vehicles when a dealer part is needed. I had called their wholesale direct parts line to order a part for a customer's vehicle that was in my shop for repair. I provided the parts salesperson with the Vehicle identification number and stated what part I desired to purchase. He looked it up and said that they had to order it in because it was not in stock and they would call me when it came in. A few days later I was contacted and told it was in. I went in to pick it up and paid 485.13 by credit card for the part. When I got to work and opened the box to install the part I discovered that the part was not the part I asked for and was incorrect for the vehicle. I called same person that I talked to when I ordered the part told him it was incorrect and that I would like to return it and get the right part he told me that he could not take it back because it was a special order part. I stated well it is not the part I asked for and I didn't make the mistake of getting the wrong part so what are my options at this point. He told me he could try again to get the part I needed but it would cost me another 600.00 and I was stuck with the wrong part he ordered and that there was nothing he could do about it. I disputed with him about it and stated that I did not feel it was fair to charge me for the part that he made the mistake on ordering wrong and he told me well that's to bad but there was nothing he could do about it that's the way it is. I asked if we could talk to the manager because I just could not afford to write off almost 500.00 that was not my mistake. He told me that he would have his manager call me the next day. Several days went by with no call from the manager so I called again to tell him that I did not get a call from his manager. He then told me he was at lunch now and he would have him call me when he returned from lunch. I still got no call that day or the next. I called him back the 3rd day to tell him I still got no call. He then put me on hold for a long time and came back and said he went and spoke with his manager and he said they would not take back the incorrect part and I was stuck with it and out the $485.13 that's the way it is. The whole reason why the vin # is given is to improve accuracy in getting the right part. I have worked in this industry for 27 years and 25 of those years in a dealership service department. I am no stranger to the policy and procedures of parts and service. In all those years I have never come across an issue where the business makes a mistake and ignores their responsibility in customer satisfaction and Sand's Chevy parts dept. is simply the worst display of customer treatment to a matter that I have ever witnessed. I know a lot of people in this industry and have told my story many times. Every person I have explained the situation to has agreed they are completely wrong no matter what their return policy is on electrical parts or special order parts. I did not get what I asked for. Never installed it. Even returned the product which they have in their possession and they refuse to refund me my money. Myself and many others feel that they basically stole 485.13 from me and got away with it. Since I ordered the part from another local [redacted]t dealer by phone the same exact way and got the correct part that I asked for the first time without a problem. I have made several purchases in the past at both sands stores without problems and for them to treat a good customer like they did is amazing. I will never do business with them again and advise anyone who does to stop and take your business elsewhere because if you happen to have a problem they do not take a bit of responsibility in your satisfaction what so ever.Desired Settlement: I would like to be given a refund on my purchase of 485.13 and them to apologize for providing such horrible customer service. They have the product which was never installed new in the box and my money that they kept. That is theft in my opinion. I gave the vehicle vin# for them to get the correct part and it is not right to make me pay for their mistake. I just want my money back that they wrongfully took and this problem would be resolved.

Business

Response:

When we ordered this part the customer asked for the dash harness in which [redacted] (our parts counterman) gave him a picture of it before we ordered it. He then called back after he picked up the part and said he needed a different harness that was not included in the harness in which he ordered. I told him there was no return on this being it was special ordered and electrical like our invoices say. He then came in around 3 weeks ago and I told him I still would not refund his money because it was special ordered in which he left it on the front counter and left.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]'s [redacted]

The business response is not truthful. I was never given a picture nor asked if I wanted to see one. I called by phone. Gave the parts person the vin # and said to him these exact words. That I need the actuator harness that is behind the dash, the one with the connectors for the actuators for the a/c. He said ok hold on and put me on hold for less than a minute. He then came back and said ok I don't have it I will have to order it. I said great I need it so go ahead and get it and call me when it comes in. There are 3 or 4 different harnesses that are behind the dash on that chevy truck that is why I specifically said the one with the actuator connectors on it. If I had only said that I need the dash harness why would I of not got like 3 or 4 seperate harnesses. I was never given a picture or even asked about a picture. He knew what I was talking about and just made a mistake and got the wrong one. They don't want to take a bit of responability for their mistake to make it right. I ordered it the exact same way from another store in town and had no issues. Their parts guy just made a mistake and I don't think that it is fair to make me pay for his mistake. It was not the part that I ordered and I feel that they owe me the money for it. I have been fixing cars professionally for over 26 years and have ordered a lot of parts in that time, and never had such a problem with a place. I have got many wrong parts before and never had a problem with a place so unwilling to make it right before. The way they have handled this issue with the part is completely unacceptable.

Review: A premium coverage extended warranty was purchased for my son's used vehicle by my wife & I. The dealership / warranty is not honoring the contract and providing the coverage that we agreed to. Specifically, they have breached the contract by not covering the repairs to the vehicle's ignition coils, and the "high tech" sensors, as well as the Driver's Information Display.Desired Settlement: Repair / replacement of these items.

Business

Response:

Our General Manager, [redacted], spoke with Mr. [redacted] yesterday. He is bringing his son's car in last night. Mr. [redacted] explained to Mr. [redacted] that everything listed on the vehicle service contract would be honored by the warranty company, but if it was not covered Mr. [redacted] would be responsible. According to our Service Manager, [redacted], Mr. [redacted] vehicle in here now, however whether it’s covered by his extended service contract is yet to be determined. We will do everything within our power to assist Mr. [redacted] with his extended warranty claim, however the coverage concerns would be between Mr. [redacted] and the extended warranty company.Sincerely,

[redacted]Sands Chevrolet, LLCOffice Manager

Consumer

Response:

After further investigation into the initial repairs made by the [redacted] dealership, and after further consultation and clarification by the [redacted] service manager, I wish to withdraw this complaint against Sands Chevrolet. The issue at hand is not a warranty issue, but is, in fact, a maintenance issue. Thus, this complaint is unwarranted.I apologize for my error.

I was very unsatisfied with the way I was treated with this purchasing experience. At the beginning they definitely took advantage of me being a first time car buyer. No information was provided on the finance paperwork or my trade in amount. I asked to negotiate and [redacted] insisted that since it was a 2014 no negotiations could occur. That night I was told to provide the title, a pay stub, and then pick up my extra key, manual, and license plate from my trade in, schedule an appointment for a scratch on my bumper and [redacted] would also go over my On star and manual. It took 3 trips and most wasnt completed. The last time I was there I spoke with [redacted] and the finance gentleman [redacted]. They proceeded to tell me and express how ridiculous my request was to ensure I was getting the monthly payments and interest rate I was quoted, how asking for them to check my seat belt that wasnt working saying 2 times it was 'user error' and laughing in my face. They also proceeded to tell me that my trade in was not worth the money I received and I was 'lucky to receive what I did and not to worry cause I already received my money..right?' since my car had 'transmission problems and the salesman didnt think he would make it back to his destination. ' I drove this car on a daily basis and never felt any problem with it. In fact, [redacted] said 'Oh its something that probably won't happen for six months or so down the road.' On the way to pick up my trade in with [redacted] in the car, he insisted I give him all 'completely satisfied' scores on the survey I received or else he wouldn't get paid for the sale. He bribed me with 10 gallons of gas and a free car wash..No thanks. I dont know if this is common tactics dealerships use now a days but this isnt the first time my family has had negative dealings with Sands Chevrolet. [redacted] the finace guy acted as if I took up too much of his time saying thing like 'hurry you got 10 minutes' and 'what do you think your my first financing job ever?' [redacted] and [redacted] both made me feel lower than dirt and attacked/belittled me the whole time I was in the dealership. I feel as if they used my inexperience and fact I was a woman against me. I will never recommend this dealership to anyone and have expressed dissatisfaction to people I come accross. For days after this experience I second guessed my purchase and almost returned the vehicle. To this day I feel I made a bad decision going into this so blind. For any maintenence or anything...I will not be going to Sands in Surprise.