Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We have informed our customers that over the past few weeks Paltalk has been the subject of major distributed denial of service (DDoS) attacksDuring this time, our engineering team have been working 24/fending off these attacksOur goal is to restore service for our members We apologize for the inconvenience and as a sign of our gratitude for hanging with us though these attacks and recognizing that you expect a certain level of service, we have extended your annual subscriptions for month: Started: 2016-02- [redacted] Expires: 2017-04-**Best regards, [redacted]
Unfortunately, [redacted] was not explained clear that GetVIPfor Just $(billed annually) means $x months equal annual price which reflects on the next payment page (please see attached snap shots from Paltalk website)Same for other subscription types where it says (billed annually) has to be multiplied by monthsIf not willing to buy annual subscription, monthly option is available.Best regards,Customer Support [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
***: PLANET EARTH purchased Prime month Started: 2015-05- [redacted] Expired: 2015-06- [redacted] with Diamond icon next to the ***nameThe diamond was there for the length of the subscriptionOn renewal day [redacted] was notified by several Customer Support representatives before making a payment that diamond no longer comes with Prime subscriptionThat was [redacted] 's choice to continue with Prime subscription even though he was aware that diamond no longer appears next to the [redacted] namePreviously attached Live chats history retrievals confirming [redacted] 's choice.Regards, [redacted]
There was no problem reported by ***: [redacted] whatsoeverLast successful login shows for today 2015-11-** For technical issues bug reports needs to be filed thru [redacted] website [redacted] Otherwise our technicians won't be aware that problem exists in order to fix it.Best regards,Yelena S [redacted]
[redacted] was notified by Live Chat Customer Support before he decided to renew his Prime subscription on May [redacted] that diamond is no longer available with Prime subscriptionIt was an introductory offer and has been discontinuedCurrently Level Crowns have Blue Diamond icon: [redacted] Attached is a Live Chat history confirming [redacted] awareness that diamond no longer comes with Prime subscription.Regards, [redacted] ?
Thank you for alerting us that support in Help lobbies needs more trainingYou can always get support 24/with our qualified Live chat representatives at: [redacted] They will be able to assist you with any questions or service issuesWe have extended your monthly subscription for weeks to compensate technical problems you were not able to resolve in Help lobbyYour month extreme subscription now Expires: 2016-11-**Regards,Customer Support [redacted]
Dear *** [redacted] ,All Paltalk subscriptions start showing ads one week before they expireIt has always been that way and can't be modifiedFrom chat history we can see you were trying to downgrade to extreme subscriptionUnfortunately, system won't let you downgrade before your existing subscription expiresThat's why you were re-directed to Live chat support from subscription payment pageLive chat support is able to process manually any subscription type and apply for your name Live chat is 100% secure site open 24/for customers convenience and they do hundreds of payments processing per day We invite to you come to our live commerce department for assistance Please click on this link: [redacted] For subscriptions please go to the bottom right and click on the chat queueBest regards,Customer Support [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Your accounts are being banned from Paltalk has nothing to do with *** name: *** at allAs per our Bans & Restrictions team they were banned because of engaging in multiple illegal activities on our server, *** names were willingly knowingly affiliated with a well known spammer and assisting
him buy distributing the link info that was sent to the hosting companyThere was a link posted to users offering free credits stickers etcand then taking those credits from usersThis act violate our terms of service and that has been an issue by stealing credentials of users. At this time your *** names will remain banned from PaltalkIf you are disagree with Bans & Restrictions action you can file a formal complaint at ***Regards,Yelena S*Tel###-###-####Fax ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Its not about customer service its about making the most money because *** is a business why have Diamond in Prime if we Don't have the Diamond
We didn't find any related complaints sent by *** *** or sent from e-mail: ***If *** *** can provide with ticket number she filed thru Paltalk site *** and specify nick names of who offended her, we would be glad to resolve itPaltalk
Privacy Policy clearly say: "You further understand and agree that all information, data, text, software, music, sound, photographs, graphics, video, messages or other material ("Content") is provided by, and the responsibility of the person that provided that Content and that Paltalk is not responsible for such ContentPaltalk does not administer Commercial Rooms or other rooms and is not responsible for the content of Commercial or other rooms, unless specifically denotedPaltalk expresses no views as to the content of any room and is not responsible for any activities taking place thereinTo the extent that you participate in any activity on Paltalk, you do so at your own riskIn addition, you should be aware that if you elect to publish, distribute, disseminate or otherwise make available (hereinafter "Publish") an Image or speak to or send a text message to another user or users ("Chat"), such user or another user may be able to capture, reproduce and/or download the Images and/or Chat and redistribute it (or them) in undesired and/or unexpected forms, manners and/or venues and to persons or entities to whom or which you do not wish the Images or Chat to be distributedAccordingly, you should not Publish any Images or Chat, unless you are prepared to have the Images or Chat disseminated to a wide audience and to persons and/or entities whom or which you might not want to see the Images or hear the Chat"According to *** *** looks like a harasser got info on other sites using photos obtained on her Facebook account and her business websiteHowever, again we would be glad to resolve it knowing harassers nick names and having complaint file thru Paltalk site ***Users have a variety of privacy tools including blocking contact from non-pals, blocking individual users in total, and other banning, ignore features within their own groups. We also provide privacy tools on their profile pages etc. If users take advantage of these tools they can stop virtually all contact from anyone that they have a conflict with
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did not tell me when I signed up for services that I would not have the diamond when I first started services I love *** alot but this is NOT fair to methe diamond icon makes the prime *** name
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We were not able to find any bug reports sent from ***If *** *** has the ticket number we would gladly look into it as soon as possible.TOS: *** reserves the right to restrict conduct and/or take measures against conduct, which *** deems in its sole discretion to
be harmful or offensive to other users is unacceptable for any reason or no reason whatsoever or otherwise detracts from the *** service or adversely affects ***, its business or software in any manner whatsoeverWithout limiting the foregoing, examples of unacceptable conduct include: (a) threatening, harassing, or intimidating another user, (b) transmitting any unlawful, threatening, abusive, profane, offensive, defamatory, or hateful text or voice communication or Images or other material, or any racially, ethnically or otherwise objectionable material, or any material that violates or infringes the intellectual property or privacy or publicity or other rights of any other party; (c) using any obscene or offensive alias; impersonating another user, including, without limitation, a *** employee, administrator or representative; (d) disparaging the *** service, *** or its representatives, administrators or employees or solicitation; (e) posting or transmitting any advertising, promotional materials or other forms of solicitation to other users; (f) permitting language, text or images that are inappropriate to the room you host or abusing your right to take action against participants in your room or (g) disrupting the operation of any chat room or otherwise acting in a manner that negatively impacts other users or is inconsistent with the rating of a room or attempting, soliciting or abetting another to do of any of the aboveIf you are posting pictures "NO NUDITY" falls under TOS pictures guidelines even if its nude images of cartoon charters.Regards,*** ***
***
*** ***
*** ***
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I really dont have idea what you talking about what they have seen in my group nothing and never happend like this well this is not fair I paid more then bucks for paltalk and the guy *** that all his plan and everything and I asked you for screen shots if co admin saw that he sholud have screenshot or any proof well I am rejecting that responce PALTALK IS GONE SO FAR Service is not working well too all the time Lagging and they want always money and money well I am not gonna stop here!!! I am not even abel to come online,I want my *** unbanned
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi Yelena ,Thanks For replying me back as far I know I never ever spam any where or posted any link to any user and how can you say that nothing to [redacted] name with [redacted] ? who is he ? co admin I have screenshots where he is herrasing me to get me bann from paltalk ,he have a [redacted] name Janu he opened 2 rooms with a same [redacted] name how is it possibal ? he taking money from other people to that , thats what called " ILLEGAL ACTIVITIES" do you have proof that I post any link or any of my [redacted] names ? I have 5 color [redacted] why should I steal something ?i am rejected the response and want a invistigation against my [redacted] names and investigation about this guy [redacted] .I would like a explanation from Paltalk and Proof about what she is talking about spaming and want a investigation into the matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We have informed our customers that over the past few weeks Paltalk has been the subject of major distributed denial of service (DDoS) attacksDuring this time, our engineering team have been working 24/fending off these attacksOur goal is to restore service for our members We apologize for the inconvenience and as a sign of our gratitude for hanging with us though these attacks and recognizing that you expect a certain level of service, we have extended your annual subscriptions for month: Started: 2016-02- [redacted] Expires: 2017-04-**Best regards, [redacted]
Revdex.com:At this time, I have not been contacted by A.V.MSoftware regarding complaint ID [redacted] .Sincerely, [redacted]
Unfortunately, [redacted] was not explained clear that GetVIPfor Just $(billed annually) means $x months equal annual price which reflects on the next payment page (please see attached snap shots from Paltalk website)Same for other subscription types where it says (billed annually) has to be multiplied by monthsIf not willing to buy annual subscription, monthly option is available.Best regards,Customer Support [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
***: PLANET EARTH purchased Prime month Started: 2015-05- [redacted] Expired: 2015-06- [redacted] with Diamond icon next to the ***nameThe diamond was there for the length of the subscriptionOn renewal day [redacted] was notified by several Customer Support representatives before making a payment that diamond no longer comes with Prime subscriptionThat was [redacted] 's choice to continue with Prime subscription even though he was aware that diamond no longer appears next to the [redacted] namePreviously attached Live chats history retrievals confirming [redacted] 's choice.Regards, [redacted]
There was no problem reported by ***: [redacted] whatsoeverLast successful login shows for today 2015-11-** For technical issues bug reports needs to be filed thru [redacted] website [redacted] Otherwise our technicians won't be aware that problem exists in order to fix it.Best regards,Yelena S [redacted]
[redacted] was notified by Live Chat Customer Support before he decided to renew his Prime subscription on May [redacted] that diamond is no longer available with Prime subscriptionIt was an introductory offer and has been discontinuedCurrently Level Crowns have Blue Diamond icon: [redacted] Attached is a Live Chat history confirming [redacted] awareness that diamond no longer comes with Prime subscription.Regards, [redacted] ?
Thank you for alerting us that support in Help lobbies needs more trainingYou can always get support 24/with our qualified Live chat representatives at: [redacted] They will be able to assist you with any questions or service issuesWe have extended your monthly subscription for weeks to compensate technical problems you were not able to resolve in Help lobbyYour month extreme subscription now Expires: 2016-11-**Regards,Customer Support [redacted]
Dear *** [redacted] ,All Paltalk subscriptions start showing ads one week before they expireIt has always been that way and can't be modifiedFrom chat history we can see you were trying to downgrade to extreme subscriptionUnfortunately, system won't let you downgrade before your existing subscription expiresThat's why you were re-directed to Live chat support from subscription payment pageLive chat support is able to process manually any subscription type and apply for your name Live chat is 100% secure site open 24/for customers convenience and they do hundreds of payments processing per day We invite to you come to our live commerce department for assistance Please click on this link: [redacted] For subscriptions please go to the bottom right and click on the chat queueBest regards,Customer Support [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Your accounts are being banned from Paltalk has nothing to do with *** name: *** at allAs per our Bans & Restrictions team they were banned because of engaging in multiple illegal activities on our server, *** names were willingly knowingly affiliated with a well known spammer and assisting
*Tel###-###-####Fax ###-###-####
him buy distributing the link info that was sent to the hosting companyThere was a link posted to users offering free credits stickers etcand then taking those credits from usersThis act violate our terms of service and that has been an issue by stealing credentials of users. At this time your *** names will remain banned from PaltalkIf you are disagree with Bans & Restrictions action you can file a formal complaint at ***Regards,Yelena S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Its not about customer service its about making the most money because *** is a business why have Diamond in Prime if we Don't have the Diamond
We didn't find any related complaints sent by *** *** or sent from e-mail: ***If *** *** can provide with ticket number she filed thru Paltalk site *** and specify nick names of who offended her, we would be glad to resolve itPaltalk
Privacy Policy clearly say: "You further understand and agree that all information, data, text, software, music, sound, photographs, graphics, video, messages or other material ("Content") is provided by, and the responsibility of the person that provided that Content and that Paltalk is not responsible for such ContentPaltalk does not administer Commercial Rooms or other rooms and is not responsible for the content of Commercial or other rooms, unless specifically denotedPaltalk expresses no views as to the content of any room and is not responsible for any activities taking place thereinTo the extent that you participate in any activity on Paltalk, you do so at your own riskIn addition, you should be aware that if you elect to publish, distribute, disseminate or otherwise make available (hereinafter "Publish") an Image or speak to or send a text message to another user or users ("Chat"), such user or another user may be able to capture, reproduce and/or download the Images and/or Chat and redistribute it (or them) in undesired and/or unexpected forms, manners and/or venues and to persons or entities to whom or which you do not wish the Images or Chat to be distributedAccordingly, you should not Publish any Images or Chat, unless you are prepared to have the Images or Chat disseminated to a wide audience and to persons and/or entities whom or which you might not want to see the Images or hear the Chat"According to *** *** looks like a harasser got info on other sites using photos obtained on her Facebook account and her business websiteHowever, again we would be glad to resolve it knowing harassers nick names and having complaint file thru Paltalk site ***Users have a variety of privacy tools including blocking contact from non-pals, blocking individual users in total, and other banning, ignore features within their own groups. We also provide privacy tools on their profile pages etc. If users take advantage of these tools they can stop virtually all contact from anyone that they have a conflict with
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did not tell me when I signed up for services that I would not have the diamond when I first started services I love *** alot but this is NOT fair to methe diamond icon makes the prime *** name
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We were not able to find any bug reports sent from ***If *** *** has the ticket number we would gladly look into it as soon as possible.TOS: *** reserves the right to restrict conduct and/or take measures against conduct, which *** deems in its sole discretion to
be harmful or offensive to other users is unacceptable for any reason or no reason whatsoever or otherwise detracts from the *** service or adversely affects ***, its business or software in any manner whatsoeverWithout limiting the foregoing, examples of unacceptable conduct include: (a) threatening, harassing, or intimidating another user, (b) transmitting any unlawful, threatening, abusive, profane, offensive, defamatory, or hateful text or voice communication or Images or other material, or any racially, ethnically or otherwise objectionable material, or any material that violates or infringes the intellectual property or privacy or publicity or other rights of any other party; (c) using any obscene or offensive alias; impersonating another user, including, without limitation, a *** employee, administrator or representative; (d) disparaging the *** service, *** or its representatives, administrators or employees or solicitation; (e) posting or transmitting any advertising, promotional materials or other forms of solicitation to other users; (f) permitting language, text or images that are inappropriate to the room you host or abusing your right to take action against participants in your room or (g) disrupting the operation of any chat room or otherwise acting in a manner that negatively impacts other users or is inconsistent with the rating of a room or attempting, soliciting or abetting another to do of any of the aboveIf you are posting pictures "NO NUDITY" falls under TOS pictures guidelines even if its nude images of cartoon charters.Regards,*** ***
***
*** ***
*** ***
*
Revdex.com:At this time, I have not been contacted by A.V.MSoftware regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I really dont have idea what you talking about what they have seen in my group nothing and never happend like this well this is not fair I paid more then bucks for paltalk and the guy *** that all his plan and everything and I asked you for screen shots if co admin saw that he sholud have screenshot or any proof well I am rejecting that responce PALTALK IS GONE SO FAR Service is not working well too all the time Lagging and they want always money and money well I am not gonna stop here!!! I am not even abel to come online,I want my *** unbanned
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi Yelena ,Thanks For replying me back as far I know I never ever spam any where or posted any link to any user and how can you say that nothing to [redacted] name with [redacted] ? who is he ? co admin I have screenshots where he is herrasing me to get me bann from paltalk ,he have a [redacted] name Janu he opened 2 rooms with a same [redacted] name how is it possibal ? he taking money from other people to that , thats what called " ILLEGAL ACTIVITIES" do you have proof that I post any link or any of my [redacted] names ? I have 5 color [redacted] why should I steal something ?i am rejected the response and want a invistigation against my [redacted] names and investigation about this guy [redacted] .I would like a explanation from Paltalk and Proof about what she is talking about spaming and want a investigation into the matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]