[redacted] was notified by Live Chat Customer Support before he decided to renew his Prime subscription on May ** 2015 that diamond is no longer available with Prime subscription. It was an introductory offer and has been discontinued. Currently Level 7 Crowns have Blue Diamond icon:...
[redacted] Attached is a Live Chat history confirming [redacted] awareness that diamond no longer comes with Prime subscription.Regards,[redacted]
?
There was no problem reported by [redacted]: [redacted] whatsoever. Last successful login shows for today 2015-11-**. For technical issues bug reports needs to be filed thru [redacted] website [redacted]. Otherwise our technicians
won't be aware that...
problem exists in order to fix it.Best
regards,Yelena S[redacted]
[redacted]
[redacted]
Hello [redacted],I am sorry that you were treated that way. I also am sorry to inform you that we really can't help you with this. Before you get mad at me let me explain. Paltalk is a place where anybody, including you, can come and set up a big chat room and talk about anything and...
everything. Almost all rooms, except help rooms and a very few others, are created and run by regular paltalk users. We do not operate them, or interfere with them unless they are doing something illegal or breaking their chosen room rating. We have thousands of rooms open at any given moment. Unfortunately not all of them are friendly to strangers. Some are downright nasty, like 'insult rooms', where the very purpose of the room is to try to make you break down and lose your cool. It's a nasty battle of wits and very offensive to the average person.All I can say is that you should think of Paltalk like a small city. Each chat room is someone's apartment or club. Each room is someone's personal space. Each chat room is a new discovery. Some rooms are big open and friendly 'clubs' where people flirt and play house music. Some are political discussions or arguments. Some are religious or educational in nature. Then we have our A rated rooms where only adults with open minds should tread.There is something for everyone, and something to upset everyone too.. As a chat company we must support free speech, even when it is painful and offensive. The beauty is, you don't have to listen if you don't want to. It's a big world out there on Paltalk, and you are sure to find a friendly place to chat. You just have to open lots of doors to find that place sometimes.And in the end, the best run room is your own room. You can make one for free just like everyone else. You can run it your way, and even add like minded admins to help you run it. You have lots of options and I hope you take time to explore. It is a big, fun, bizarre and interesting place. You do need a thick skin and a good sense of humor sometimes.I hope that has helped explain things. I don't want you to think we don't care, because we do. Please drop us a line any time if you need any help or have more questions.
Thank you for alerting us that support in Help lobbies needs more training. You can always get support 24/7 with our qualified Live chat representatives at: [redacted]. They will be able to assist you with any questions or service issues. We have extended your monthly...
subscription for 2 weeks to compensate technical problems you were not able to resolve in Help lobby. Your 1 month extreme subscription now Expires: 2016-11-**. Regards,Customer Support[redacted]
Paltalk employee (admin/co-admin) was live overseen and monitoring what was going on in the groups and tracked it down to the person (nick name/s provided in this complaint) by pasting the links to hack users. Ban was set by admin following TOS:TERMS OF USE. You, and anyone you authorize to use your Account, may not engage in conduct which is unlawful or which inhibits another user from enjoying Paltalk or which Paltalk in its sole discretion determines to be unacceptable. Even if you have paid to subscribe to any of the Paltalk services, Paltalk reserves the right to terminate ALL of your Accounts if, in its sole discretion, it determines that through ANY of your accounts or nicknames, whether paid or free, you have engaged in any prohibited or unacceptable conduct. Please be advised that if you have paid to subscribe to any of the Paltalk services, your subscription fee WILL NOT be refunded (either in whole or in part) if your accounts is, or your accounts are, terminated or suspended, even if the termination is a result of unacceptable conduct through a free account or nickname. Without assuming the responsibility therefore, Paltalk reserves the right to restrict conduct and/or take measures against conduct, which Paltalk deems in its sole discretion to be harmful or offensive to other users is unacceptable for any reason or no reason whatsoever or otherwise detracts from the Paltalk service or adversely affects Paltalk, its business or software in any manner whatsoever. Without limiting the foregoing, examples of unacceptable conduct include: (a) threatening, harassing, or intimidating another user, (b) transmitting any unlawful, threatening, abusive, profane, offensive, defamatory, or hateful text or voice communication or Images or other material, or any racially, ethnically or otherwise objectionable material, or any material that violates or infringes the intellectual property or privacy or publicity or other rights of any other party; (c) using any obscene or offensive alias; impersonating another user, including, without limitation, a Paltalk employee, administrator or representative; (d) disparaging the Paltalk service, Paltalk or its representatives, administrators or employees or solicitation; (e) posting or transmitting any advertising, promotional materials or other forms of solicitation to other users; (f) permitting language, text or images that are inappropriate to the room you host or abusing your right to take action against participants in your room or (g) disrupting the normal operation of any chat room or otherwise acting in a manner that negatively impacts other users or is inconsistent with the rating of a room or attempting, soliciting or abetting another to do of any of the above. In addition, examples of unacceptable conduct include, but not be limited to, hacking the Software, stealing the account or nickname of another user, sending a Trojan, worm, time bomb, cancel bot, or other disabling device or other harmful component intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or attempting, soliciting or abetting any of the above.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Subscription renewal has been cancelled and $19.95 refunded as per your request. Please note it may take 3-7 days for this to reflect upon your card. Auto rebill has been turned off as of September **, 2015.Best regards,Customer Support[redacted]Tel. ###-###-####Fax ###-###-####
Unfortunately, [redacted] was not explained clear that GetVIPfor Just $8.99 (billed annually) means $8.99 x 12 months equal annual price which reflects on the next payment page (please see attached snap shots from Paltalk website). Same for other subscription types where it says (billed...
annually) has to be multiplied by 12 months. If not willing to buy annual subscription, monthly option is available.Best regards,Customer Support [redacted]
[redacted]: PLANET EARTH purchased Prime 1 month Started: 2015-05-** Expired: 2015-06-** with Diamond icon next to the [redacted]name. The diamond was there for the length of the subscription. On renewal day [redacted] was notified by several Customer Support representatives before making a payment that diamond no longer comes with Prime subscription. That was [redacted]'s choice to continue with Prime subscription even though he was aware that diamond no longer appears next to the [redacted] name. Previously attached Live chats history retrievals confirming [redacted]'s choice.Regards,[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],All Paltalk subscriptions start showing ads one week before they expire. It has always been that way and can't be modified. From chat history we can see you were trying to downgrade to extreme subscription. Unfortunately, system won't let you downgrade before your...
existing subscription expires. That's why you were re-directed to Live chat support from subscription payment page. Live chat support is able to process manually any subscription type and apply for your name. Live chat is 100% secure site open 24/7 for customers convenience and they do hundreds of payments processing per day. We invite to you come to our live commerce department for assistance. Please click on this link: [redacted] For subscriptions please go to the bottom right and click on the chat queue. Best regards,Customer Support[redacted]
We have informed our customers that over the past few weeks Paltalk has been the subject of major distributed denial of service (DDoS) attacks. During this time, our engineering team have been working 24/7 fending off these attacks. Our goal is to restore normal service for our members. We...
apologize for the inconvenience and as a sign of our gratitude for hanging with us though these attacks and recognizing that you expect a certain level of service, we have extended your annual subscriptions for 1 month: Started: 2016-02-** Expires: 2017-04-**. Best regards, [redacted]
1 month Prime has been cancelled on your [redacted]: [redacted] and $49.95 refunded back to your card. Please note it may take from 3-7 business days for refund to reflect on your [redacted] card.Regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted] was notified by Live Chat Customer Support before he decided to renew his Prime subscription on May ** 2015 that diamond is no longer available with Prime subscription. It was an introductory offer and has been discontinued. Currently Level 7 Crowns have Blue Diamond icon:...
[redacted] Attached is a Live Chat history confirming [redacted] awareness that diamond no longer comes with Prime subscription.Regards,[redacted]
?
There was no problem reported by [redacted]: [redacted] whatsoever. Last successful login shows for today 2015-11-**. For technical issues bug reports needs to be filed thru [redacted] website [redacted]. Otherwise our technicians
won't be aware that...
problem exists in order to fix it.Best
regards,Yelena S[redacted]
[redacted]
[redacted]
Hello [redacted],I am sorry that you were treated that way. I also am sorry to inform you that we really can't help you with this. Before you get mad at me let me explain. Paltalk is a place where anybody, including you, can come and set up a big chat room and talk about anything and...
everything. Almost all rooms, except help rooms and a very few others, are created and run by regular paltalk users. We do not operate them, or interfere with them unless they are doing something illegal or breaking their chosen room rating. We have thousands of rooms open at any given moment. Unfortunately not all of them are friendly to strangers. Some are downright nasty, like 'insult rooms', where the very purpose of the room is to try to make you break down and lose your cool. It's a nasty battle of wits and very offensive to the average person.All I can say is that you should think of Paltalk like a small city. Each chat room is someone's apartment or club. Each room is someone's personal space. Each chat room is a new discovery. Some rooms are big open and friendly 'clubs' where people flirt and play house music. Some are political discussions or arguments. Some are religious or educational in nature. Then we have our A rated rooms where only adults with open minds should tread.There is something for everyone, and something to upset everyone too.. As a chat company we must support free speech, even when it is painful and offensive. The beauty is, you don't have to listen if you don't want to. It's a big world out there on Paltalk, and you are sure to find a friendly place to chat. You just have to open lots of doors to find that place sometimes.And in the end, the best run room is your own room. You can make one for free just like everyone else. You can run it your way, and even add like minded admins to help you run it. You have lots of options and I hope you take time to explore. It is a big, fun, bizarre and interesting place. You do need a thick skin and a good sense of humor sometimes.I hope that has helped explain things. I don't want you to think we don't care, because we do. Please drop us a line any time if you need any help or have more questions.
Thank you for alerting us that support in Help lobbies needs more training. You can always get support 24/7 with our qualified Live chat representatives at: [redacted]. They will be able to assist you with any questions or service issues. We have extended your monthly...
subscription for 2 weeks to compensate technical problems you were not able to resolve in Help lobby. Your 1 month extreme subscription now Expires: 2016-11-**. Regards,Customer Support[redacted]
Paltalk employee (admin/co-admin) was live overseen and monitoring what was going on in the groups and tracked it down to the person (nick name/s provided in this complaint) by pasting the links to hack users. Ban was set by admin following TOS:TERMS OF USE. You, and anyone you authorize to use your Account, may not engage in conduct which is unlawful or which inhibits another user from enjoying Paltalk or which Paltalk in its sole discretion determines to be unacceptable. Even if you have paid to subscribe to any of the Paltalk services, Paltalk reserves the right to terminate ALL of your Accounts if, in its sole discretion, it determines that through ANY of your accounts or nicknames, whether paid or free, you have engaged in any prohibited or unacceptable conduct. Please be advised that if you have paid to subscribe to any of the Paltalk services, your subscription fee WILL NOT be refunded (either in whole or in part) if your accounts is, or your accounts are, terminated or suspended, even if the termination is a result of unacceptable conduct through a free account or nickname. Without assuming the responsibility therefore, Paltalk reserves the right to restrict conduct and/or take measures against conduct, which Paltalk deems in its sole discretion to be harmful or offensive to other users is unacceptable for any reason or no reason whatsoever or otherwise detracts from the Paltalk service or adversely affects Paltalk, its business or software in any manner whatsoever. Without limiting the foregoing, examples of unacceptable conduct include: (a) threatening, harassing, or intimidating another user, (b) transmitting any unlawful, threatening, abusive, profane, offensive, defamatory, or hateful text or voice communication or Images or other material, or any racially, ethnically or otherwise objectionable material, or any material that violates or infringes the intellectual property or privacy or publicity or other rights of any other party; (c) using any obscene or offensive alias; impersonating another user, including, without limitation, a Paltalk employee, administrator or representative; (d) disparaging the Paltalk service, Paltalk or its representatives, administrators or employees or solicitation; (e) posting or transmitting any advertising, promotional materials or other forms of solicitation to other users; (f) permitting language, text or images that are inappropriate to the room you host or abusing your right to take action against participants in your room or (g) disrupting the normal operation of any chat room or otherwise acting in a manner that negatively impacts other users or is inconsistent with the rating of a room or attempting, soliciting or abetting another to do of any of the above. In addition, examples of unacceptable conduct include, but not be limited to, hacking the Software, stealing the account or nickname of another user, sending a Trojan, worm, time bomb, cancel bot, or other disabling device or other harmful component intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or attempting, soliciting or abetting any of the above.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Subscription renewal has been cancelled and $19.95 refunded as per your request. Please note it may take 3-7 days for this to reflect upon your card. Auto rebill has been turned off as of September **, 2015.Best regards,Customer Support[redacted]Tel. ###-###-####Fax ###-###-####
Unfortunately, [redacted] was not explained clear that GetVIPfor Just $8.99 (billed annually) means $8.99 x 12 months equal annual price which reflects on the next payment page (please see attached snap shots from Paltalk website). Same for other subscription types where it says (billed...
annually) has to be multiplied by 12 months. If not willing to buy annual subscription, monthly option is available.Best regards,Customer Support [redacted]
[redacted]: PLANET EARTH purchased Prime 1 month Started: 2015-05-** Expired: 2015-06-** with Diamond icon next to the [redacted]name. The diamond was there for the length of the subscription. On renewal day [redacted] was notified by several Customer Support representatives before making a payment that diamond no longer comes with Prime subscription. That was [redacted]'s choice to continue with Prime subscription even though he was aware that diamond no longer appears next to the [redacted] name. Previously attached Live chats history retrievals confirming [redacted]'s choice.Regards,[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],All Paltalk subscriptions start showing ads one week before they expire. It has always been that way and can't be modified. From chat history we can see you were trying to downgrade to extreme subscription. Unfortunately, system won't let you downgrade before your...
existing subscription expires. That's why you were re-directed to Live chat support from subscription payment page. Live chat support is able to process manually any subscription type and apply for your name. Live chat is 100% secure site open 24/7 for customers convenience and they do hundreds of payments processing per day. We invite to you come to our live commerce department for assistance. Please click on this link: [redacted] For subscriptions please go to the bottom right and click on the chat queue. Best regards,Customer Support[redacted]
We have informed our customers that over the past few weeks Paltalk has been the subject of major distributed denial of service (DDoS) attacks. During this time, our engineering team have been working 24/7 fending off these attacks. Our goal is to restore normal service for our members. We...
apologize for the inconvenience and as a sign of our gratitude for hanging with us though these attacks and recognizing that you expect a certain level of service, we have extended your annual subscriptions for 1 month: Started: 2016-02-** Expires: 2017-04-**. Best regards, [redacted]
Revdex.com:At this time, I have not been contacted by A.V.M. Software regarding complaint ID [redacted].Sincerely,[redacted]
1 month Prime has been cancelled on your [redacted]: [redacted] and $49.95 refunded back to your card. Please note it may take from 3-7 business days for refund to reflect on your [redacted] card.Regards,[redacted]
[redacted]
[redacted]
[redacted]