Sansone Auto Network

Complaint: ***I am rejecting this response because: They already give me the money but they did not make the cancellation form last
February the make it from July that is mean there are five month they take it from me, second reason they deal with me and my wife in ugly ugly way when we went to collect the money from them and they did not give us any respect, they are a customer service and they must deal with people in nice way and respect all of the customers so how they deal with us in ugly way and we asked for our rights, last reason I want know if this person who made all of this problem if they give him any punishment or no because when I sent you the complaint I want this person take any punishment to let him feel what he did with me
Regards,
*** ***

The dealership is refunding the $However since the consumer financed the transaction, the refund will be sent to his financing company to be applied to his loan

Complaint: ***
I am rejecting this response because: I purchased the car on 6/after being contacted by salesperson Sean S(who no longer works at that dealership) on June 4th asking me to consider trading my car in because I quality for some special deal to which even now no special deal was ever talked about nor did I receive any special compensation with the business transaction. We worked out the deal hand shook on it after signing a blank contract(though I was told it wasn't a contract and it was my father sitting with me as my witness--despite anything the dealer says) I didn't get the deal we worked out and shook upon on paper. I got a worse APR on the loan and the reason for this was KIA motor finance doesn't pick up loans over $40K. My loan would have came out well under $40K if things would have been done correctly. The dealership in the response to the complaint said I advised I wanted certain warranties and/or products canceled totally $4,this is completely untrue. They charged me $28,for the buyout on my leased Kia Sorento and in actuality I should have only paid $26,which is what Sansone Kia paid Kia motor finance and pocketed the rest of that money with was interested which would have been charged to me if I had personally bought the car out but the dealership paid it off and wasn't charged the sales tax I would have been charged. That's $2,they owe me right there. Now the deal that I shook on but didn't get because of the signing the blank contract was taxes titling fee and document fees was supposed to be included in the price of the vehicle and not extra I was charged extra. Those three items including the early lease termination fee which I's not liable for because 1. They contacted me with a special offer to trade my lease in the first place which is almost predatory and Because I bought a Kia Sorento and KIA motor finance waives that fee if another KIA is purchased(but they didn't know I bought another KIA because my loan for the new car wasn't with them because I was overcharged by Sansone and they wouldn't pick me back up because the loan was to much) all in all it equaled $2,908.35. Altogether they owe me $5,212.67. Now we discussed and agreed upon this after much debate me and Mr Osvaldo R on 7/to which he told me they'll take care of the early lease termination fee and send *** where I have my loan through the balance of what they owe me and that it takes a month to process that money though the lease termination fee would be taken care of IMMEDIATELY. Now three months later there is no resolution and I thought my lease termination fee of $was being taken care of and it's an outstanding dept in my name which is why my credit score decreased points in that time. I got a APR from *** bank which I didn't agree to pay that much with my credit rating being 768(now 741) KIA motor finance would have given me or which was ADVERTISED on Sansone Kia's website which was a positive selling point for me even going there in the first place. I'm losing money on the finance because of the loan APR I'm paying $a month which if the money was calculated correctly from the get go I would have only been paying $a month. I'm getting set to refinance my house now because of my decreased credit score I'm going to lose money there as well as refinance the car AND AGAIN lose money there with a higher APR. All because of Sansone Kia's unethical business practices. They should be audited to see if they've done this to other people as well. I was told in person by Osvaldo R that the paper work for my bank to get paid takes a month(in the email to the Revdex.com from him he saying it takes weeks another lie) and call him back in a month I couldn't get him on the phone for days. I contacted the Revdex.com and the Federal Trade Commission as well as Channel Seven on Your Side. Because I had not heard anything from anyone on 8/14/I filed a Civil Part lawsuit with the *** County court and I'm waiting to hear back from them currently. Since I've purchased cars new from various dealerships and have never imagine being taken advantage of like this. The early lease termination bill Osvaldo R was talking about in his email to the Revdex.com was IN HIS HAND!! He never tried to make a copy of it and never once said he needed it NOR called me to say that he needed it because it doesn't have anything on it that pertains to them paying they just want to string me along financially for longer then they already have. I tried to get you on the phone to explain this because I didn't want you to read this entire thing hopefully you did and hopefully at some point I get some sort of satisfaction because at this moment I'm very unhappy with how unmotivated and deceitful Sansone has been during my entire transaction
Regards,
*** ***

Please note the plates were picked up on December 10, 2014.

Dear Revdex.com Team , [redacted],
 
rgb(34, 34, 34); font-size: 12.8px; font-family: arial, sans-serif;">I see that [redacted] Avenel, NJ has refunded my claim.
Thank you so much for assisting me to get my money back.
if notice any change in my balance I shall revert back or complain.
 
Best Regards,
[redacted]

The Consumer has been contacted and we are waiting for her to confirm the amount of her Repair Orders.  Once the amount is confirmed, a check will be sent to her.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

As a gesture of goodwill, the company ordered a new steering wheel for the customer.  The dealership has reached out to the consumer on at least three occasions so an appointment can be made to come in and have the steering wheel installed.

A corrected registration was overnighted to the customer on May 5, 2016.

[redacted]
I am rejecting this response because: As you can see on the attached contract of sale there were two separate charges under documentary service fees one for sales/lease documents:$234.00 which they omit in their response, and then a separate one for Motor Vehicle Title and Registration $185.00.The second one of $185.00 was charged to me for the services rendered by them of going to motor vehicles to process the title and registration, the very action in which I asked three times during the course of buying the car, whether I could do myself and I was told three times THAT I COULD NOT. In their response they inaccurately state that the $185.00 was for Sales/Lease documentation, they charged me $234.00 for that.  Again they are twisting words to make things seem to be what they are not. The document is clear. They in fact lied to me in telling me that I could Not do something that I was perfectly willing to do for myself in order to save that fee of $185.00.
Regards,
[redacted]

The dealership had the customer bring the car in Free of Charge to inspect the brakes.  They pulled the tires and removed the brake pads from the vehicle to measure the inside and the outside brake pads, while the customer was present.  The brakes are within factory specifications of 5mm for the front brakes and 6mm for the rear brakes.  At this time the car does not need brakes and the customer was physically shown this.  Low brake fluid does not necessarily mean a vehicle needs brakes.  As the brake pads wear, the master cylinder does require more fluid because it needs more fluid to push the caliper out, which presses the brake pad into the brake rotor for stopping.  The only way to be sure if brake replacement is needed is to pull the tires and remove the brake pads for measurement.  The customer states on 05/21/16, after the dealership inspected her car, she brought it to an independent repair facility, one that does not repair brakes.  They did not physically inspect the brakes by pulling the tires off or the brake pads and measure them like the dealership did.  Therefore, the dealership is not sure why she is taking another shop’s opinion, a shop that doesn’t do brake repairs.  If the car needed brakes, the dealership would gladly install them.  The Director of Fixed Operations, Travis W, emailed the customer and also called and left his personal cell number so that he might discuss the matter with her directly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke with [redacted] directly and they are a subsidiary of BMW. They have an enormous amount of accounts in the state of [redacted] and have an electronic filing code. According to their customer service representative [redacted] the last communication Sansone had with [redacted] was in December and a code was provided. [redacted] is also shocked that it has taken this long for me to receive my registration and plates. I was informed that they will run their own investigation and get back to me with their findings. [redacted] also said if  Sansone called the RCC department with an incorrect code, they would've resolved the issue right away. With the lapse in time, it doesn't look like Sansone is putting much emphasis on getting this issue resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Please be advised that a check in the amount of $100.00 was issued to the Consumer on July 15, 2015.  The  check was deposited by the Consumer and cleared the bank on July 29, 2015.  I can supply you with a copy of the cancelled check if you request it.

Our out-of-state motor vehicle clerk advises that the paperwork was initially rejected by the State of [redacted] because the lienholder, [redacted] Bank, did not have an electronic filing code for [redacted].  Our employee has been working with [redacted] and [redacted] from [redacted] and continues to get incorrect...

codes.   On January 20, 2015, our motor vehicle clerk submitted all the paperwork to [redacted] that she submitted to [redacted] to see if they can rectify the problem.She is continuing to monitor this situation, however, it looks like the lienholder has to provide us with the correct electronic code.

Initially there was a problem with the Consumer's insurance card, however, his plates were sent to him overnight via Fed Ex on April 19, 2016.

The dealership determined that the vehicle needed a transmission, which has been on order with Chrysler.  In addition, we contacted Chrysler Customer Care to expedite the transmission and advised them of the Customer's concerns.  They told us they would be contacting the Customer to...

discuss her concerns.We got a loaner car for the customer, however, since it was Christmas, there were few loaner cars to choose from and unfortunately the only one available was a Toyota Corolla.  We are waiting for an SUV to become available so we can put the Customer in that.The Customer has now hired an attorney to represent her and we will be working with him to resolve this [redacted]er.

The customer returned to the dealership after his engine was repaired and stated that since he had the engine repairs done, the air...

conditioning no longer worked.  We advised the customer to bring his vehicle into Service at his convenience, so it could be diagnosed, at no charge to him, in order to determine what was wrong with the air conditioning system.  The customer returned to the dealership and we performed the diagnostics.   The diagnostics determined that the air conditioning compressor had an internal issue.  The compressor is a sealed unit, and an internal electrical issue could not have been caused by any repairs that were made to the engine.  The customer was told the vehicle needed a new air conditioning compressor due to an internal problem, and he was given an estimate at this time.  The customer declined to have any repairs performed.

As we indicated in our prior response, the Consumer has retained an attorney and we are therefore precluded from discussing the [redacted]er in this forum.