Santa Barbara Tax Products Group

Dear Mr [redacted] , This email is in response to the complaint filed against Santa Barbara Tax Products Group to the Revdex.com on March 11, regarding service issues In accordance with your contract, a temporary account was opened to receive and process your income tax refund and pay your tax preparation fees from your refund Our Risk Department felt your return to be a suspicious or fraudulent filing and funds were placed on a hold for further review On February 7, 11, and our Risk Department called the phone number on your record to verify the return On March 7, 2014, you spoke with TPG and you were made aware of the actions on your accountOur Risk Analysis Department requested documentation to validate your identity and the tax return in order to release the held funds for which you refused to provide us with the requested information Because we were unable to obtain the personal information from you in order to verify your identity, we couldn’t proceed any further in our efforts A determination was made to continue the hold on the funds and contact the Criminal Investigation Department of the IRS TPG has begun the process of returning your funds to the IRS, which includes the TPG fee which you requested to be reimbursed On March 13, 2014, TPG received an IRS request for the return of your funds You should know that once we have returned funds to the IRS it can be several weeks before they acknowledge receipt and post to your accountIt is recommended that you contact the IRS at 800-829-You may contact our Risk Analysis Department at (800) 814- between 8am and 4pm PST if you would like to discuss this matter with a representative Please understand it is our obligation to investigate these matters thoroughly to ensure the money is forwarded to the lawful owner My sincere apologies for the manner in which you were spoken to and treated, I agree that this should not have happened I appreciate you bringing this to my attention and thank you for your input and feedback This complaint has been forwarded to the Risk Manager We thank you for the inquiryIf you have any further concerns or questions regarding this complaint, please feel free to contact me at 877-908-7228, Monday through Friday am to pm PST Respectfully, [redacted] Compliance Assistant Santa Barbara Tax Products Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Because as always they are trying to blame someone else for a mistake instead of trying to make a mends that trying to assign blame on a glitch that happenI want both of the fees reimbursed

March 4, [redacted] Dear Mr***, This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on February 24, You complaint stated that you were told to send your identification in order for TPG to release your refundYou waited two weeks and still have not received your refund Controls are in place to protect our customers from identity theft and fraudOn February 25, TPG was able to verify your information, released the hold from your account and as contracted, mailed a check to your address on recordOur records show that your check was cashed on March 4, Thank you for taking the time to communicate to us why our service did not meet your expectations We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible We hope the points listed above offered a fair solution If you have any other questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis business has done nothing but lie from very beginningI contacted them on March 24, whereby they instructed me to contact my bank of deposit to obtain date refund would be returned so business could then explain precisely when my refund would be sent to me as per agreementI was then advised to contact business on March & 29th only to get definitive answer confirming refund is sent out and to my address of recordBusiness then began to DEMAND that I provide to them copy of my driver's license in order to receive my refundI was advised that if I did not comply to these demands then business would purposely hold on to my refund for lengthy period of time then send refund back to IRS whereby another severe lengthy delay would ensueI told business this was illegal and breach of agreement and that I was very uncomfortable providing them with essentially remaining personal identifying information that completes my make-up I also advised business that they are only allowed to verify information that IRS and Intuit possess and that neither of those parties possess or requested copy of driver's license and that business is holding my money and authorized by me to become a party to transaction and thus they agreed to accept my money from one party with instructions by me to deposit my money into deposit account and agreement is clear that they were only opening a TEMPORARY ACCOUNT (without acct number or deposit account capabilities) and that upon possible return of my money from designated account to business they are instructed to immediately place my money into form of cashiers check and mail check to my address of recordBusiness is not authorized to make demands to me, dictate new terms, illegally and unnecessarily hold my money delaying my receipt of funds, and only if certain prongs exist may they return money to IRSThose prongs are as follows: Designated deposit account returns refund; Upon mailing of check it is returned to business as unable to complete delivery; and I do not claim money and am unable to locate and/or contact thus leaving business with only one avenue at that point to return money to IRSBusiness never attempted to execute obligated delivery by mail as business refused to do so unless I complied with term and condition never contained in agreement and in violation of my rights and lawsBusiness was not a party to agreement, and only involved as alleged acting agent for [redacted] BankHowever, business makes representations in day-to-day activities suggesting that these parties are actually one in the same and business is conducting bank business and transactions from location they conduct primary business at and whereby are not licensed or authorized to transact as a bank or financial institution Business then blackmailed me into executing another agreement releasing them of liability for their conductUpon execution business would immediately send out my refund to address of record by priority mailBusiness then sent me alleged tracking number which to this day shows no movement, portrayed to be via certified mail (not new agreed provision of priority mail), allegedly on a form severely outdated and not in use by USPS any longer and lacking data that would normally accompany form outdated or not, and which I ultimately never received and waited many days suffering damages and hardships Business then fabricates additional documents and correspondence attempting to covtheir deceit before offering me issuance of another check immediately upon execution of very short form indemnity bond agreementI then draft a declaration containing substantially more details and declaring under penalty of perjury to its contentsHowever, business then proceeds to rescind offer to immediately send another check due to my providing declaration in lieu of their insignificant bond agreementI am told that a review by their legal team is required to make sure business is covered and they are within their STANDARD POLICIES AND PROCEDURESI explain that under the law I have no responsibility for indemnity bond since they allegedly sent check via certified mail and I then did not receive check, they never legally relinquished possession of check (certified mail), business received alleged confirmation that mailing never reached me, and I pointed out the strange notarized provision bond agreement contained whereby I would be forced to provide my driver's license to execute bond Business then (in many ways) reveal their entire plan which was creating this elaborate ruse to first portray attempted mailing of refund (whereby they believe would legally cover them should they carry out their illegal threats to return refund to IRS should I fail to comply with additional illegal demands), causing me further delay in receiving my money (due to refusing to meet their illegal demands and opposing them), then ultimately forcing me into providing my drivers license the very thing that caused this matter to escalateBusiness then delays another two days portraying legal review over my declarationI was irate and advised them that nobody would require this amount of time to review simple document as a substitute for their less than one page bond agreementI also advised them that they have no set policies and regardless their policies and procedures are frivolous here as they are not a party nor are their policies incorporated into any agreement that governs this matterBusiness then admits their tactics whereby they speak freely as to the rare opposition they see with other customers they conduct exact same transactions with as is evident in the many complaints submitted against this business At this point business has caused me substantial damages and hardships committing many acts and substantial evidence has been gathered and is still being accumulated supporting the details listed herein and much moreThis business attempted to justify their acts as safeguard protocols but they are the party that has committed fraud and displays fraud like tendenciesBusiness also has no right to implement any safeguards or policies they may normally conduct since they did not participate in drafting agreement for this transaction, were merely acting agents for participating bank (allegedly), and with all their banter and raving about policies and procedures they revised these many times but always with business creating the terms and conditions a fact that is comical as upon receipt of my money they are under my directive not other way aroundBusiness at no time possesses legal or ownership rights to money and since I was in constant contact with them the true owner was being illegally denied right to his money (theft by business) and caused to accrue substantial costs to receive money, expenses that were never contained in agreement or mentioned as possibilitiesBusiness may execute their safeguards only before temporary account is opened (which is substantial period of time before they received money) and even with these patriot act safeguards business may only (at most) request information from drivers license not copy of itBut this would not apply as terms clearly provide business right to "other information sources" which refers to same data IRS and Intuit possessed throughout and completed their own safeguards as actual participants to transaction entire timeBusiness and myself actually have no business relationship and business acting as agent should have received directives and referred to [redacted] Bank not delegate matters and revise, change, and create terms and conditions they are not legally empowered to complete I am in receipt of check and it has been deposited but business has caused me severe hardships and damages and the pain and suffering forced upon me to simply receive money that is mine and surely not that of business is beyond comprehension or justificationTheir acts are criminal, unprofessional, malicious, and outside the parameters outlined in documents I reviewed and agreed to before entering into this messBusiness is apparently committing similar acts and believe that because consumers ultimately comply with their illegal demands and blackmail submitting drivers licenses and other private information it must be legally sufficient and appropriateThey even used this explanation as a means of slandering me whereby I was told that since many consumers ultimately comply then why would I have problem with doing so UNLESS? I advised that by no means should they rest upon this inference as a means of supporting any illegal acts carried out as I have a right to protect my privacy and considering I do not conduct business with this party nor will I how can they expect me to provide them with every personal identifying and meaningful profile detail leaving myself exposed and naked to someone I am unfamiliar with, unprofessional, and doing the types of things they have done? I want business to pay for their treatment of me and acts committed and make sure they do not terrorize other consumers as apparently is occurring on regular basisRevdex.com is here o protect consumers and we definitely require protection against the likes of this companyThere is a lot of evidence here against these companies and it needs to be forwarded to proper departments and agenciesI have contacted several but would love assistance of Revdex.com Regards, [redacted] ***

scam company used by turbo tax to steel refund money no information given in dollar and cents on tax application given after you after purchase.used turbo tax for yearsnever had this problem before will never use again

February 26, [redacted] class="MsoNormalCxSpMiddle" [redacted] Dear Ms***, This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on February 18, In your complaint you stated that on February your tax return was sent back to TPGAfter sending TPG your identification, you were given a different number of days when your account would be released from the holdYou tried contacting TPG’s customer service but were unable to reach an agent If a taxpayer enters a bank account that will not accept the refund deposit, the transaction is rejected by the receiving bankOftentimes this occurs because the taxpayer has entered incorrect bank account information or the account is closedIn these cases, the receiving bank rejects the transaction, and returns the funds to the sender, in this case, TPGTPG has nothing to do with the incorrect account information entered by the taxpayer or the receiving bank’s decision to reject the fundsOnce TPG receives the rejected refund, the company has the option of making another attempt to disburse the funds to the customer or simply returning the funds to the IRS Controls are in place to protect our customers from identity theft and fraudTPG has requested you to provide your state license and social security number in order to verify that you are the correct account holderYour identification was then successfully verified and the hold from your account releasedOn February 20, TPG processed your tax refund as a check and mailed it to you on the same datePlease allow up to days for the check to reach your address listed If you have any more questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

We have forwarded our response directly to the taxpayer via email Our processes were explained, sample bank application and screen shots were attached to our response to help clarify the disclosure of fees TPG is also remitting the $reprocessing fee as a courtesy Thank you, [redacted] Dear Mr***, This email is in response to the complaint filed against Santa Barbara Tax Products Group to the Revdex.com on March 8, regarding advertising issues When your taxes were prepared through Turbo Tax, you chose to deduct your fees from your refundWhen the taxpayer selects our bank product, they direct the IRS to deposit their tax refund into a temporary account at the BankWhen the Bank receives the IRS refund (usually to days from the filing date), the Bank makes deductions from the refund to pay the tax preparation fees and Bank feeThe balance of the refund is then disbursed to the taxpayer by way of deposit to an account designated by the taxpayer (either a personal bank account or prepaid card)The “Sample” screen shots and Application attached will establish that our fees and references to the Bank are adequately displayed on the Turbo Tax application for as required by banking regulations Upon review of your record, a Refund Transfer (RT) was chosen when your taxes were prepared through Turbo TaxOn March 4, the IRS funded your federal return; fees were deducted to pay your Turbo Tax user fees of $and an additional Bank processing fee of $for the RTThe balance was deposited to the account instructed on the Sunrise Banks N.ARefund Processing AgreementYour Bank rejected the funds and declared the account an R04/“Invalid Account Number”You may contact your bank and provide them with trace number: [redacted] for further details regarding the rejection of fundsIt is notated on your record that you stated the last two digits of the account number were wrong, which could be the cause of the rejectionThe funds were returned to TPG on March 6, According to your contract, TPG issued a Cashier’s Check on March 6, and mailed it to the address on record TPG has nothing to with the receiving bank’s decision to reject the fundsOnce TPG receives the rejected refund, our company has the option of making another attempt to disburse funds to the customer or simply returning the funds to the IRSWhen the rejected refund was returned, TPG made a good faith attempt to deliver the refund to you through an alternative delivery method, which was a Cashier’s checkTPG charges a commercially reasonable processing fee to cover the expenses associated with reprocessing these itemsMost banks typically charge between $and $for return item feesIn this case, you were charged a $reprocessing fee for the rejection of fundsThis fee is disclosed in your online agreement; please review the sample application attached for details As a courtesy, the reprocessing fee of $will be remitted via cashier’s check to your address on record since it appears it was a mistake on your part to input the correct account information For future reference, please verify your banking information for the deposit of your refundFor direct deposit, the taxpayer’s name must be on the accountFor a joint return, some banks require both names on the accountPlease note that Turbo Tax is responsible for communicating via email all activities regarding your tax refund We thank you for the inquiryIf you have any further concerns or questions regarding this complaint, please feel free to contact me at [redacted] , Monday through Friday am to pm PST Respectfully, [redacted]

[redacted] New Roman" size="3"> Case# [redacted] [redacted] 02.09.2015 This is in response to the complaint filed against Santa Barbara Tax Products Group to the RevDex.com on February 4, 2015 regarding services issues. According to the IRS website, “your refund was sent to your bank on January 30, 2015 for direct deposit” and “if your refund is not credited to your account by February 6, 2015 check with your bank to find out if it has been received”. The IRS is allotting 5 days to allow your financial institution to post the funds into your personal account. Upon review of your TPG record, your funds have not been received by the Bank. Please contact the IRS and request a Trace Request in order to locate your funds. We apologize that our customer service front line gave more than one possible funding date. We have expected refund dates and expected deposit time frames based on experience. We thank you for the inquiry. If you have any further concerns or questions regarding this complaint, please feel free to contact me directly at 877-908-7228 Monday through Friday 7am to 3 pm PST. Respectfully, * [redacted] I [redacted]

March 13, [redacted] Dear Mrs [redacted] , This letter is in response to the rebuttal filed through the Revdex.com against Santa Barbara Tax Products Group (TPG) on March 12, Please refer to the detailed response letter mailed to the address on record for additional details on the breakdown of fees and total refund receivedAdditionally, the RT paperwork you received when filing through [redacted] Tax will fully disclose TPG fees along with the amount of [redacted] Tax fees TPG is very sorry for any inconvenience you have experiencedIf you have any questions or concerns, please, do not hesitate to contact TPG directly at 858-550-5072, Monday through Friday, 7:am to 4:pm PST Respectfully, [redacted] ***Program Operations Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] R [redacted] PO Box [redacted] GA [redacted] RE: Case [redacted] 06.12.15 Dear [redacted] R ***, This letter is in response to the complaint filed against Santa Barbara Tax Products Group (TPG) to the BBB of San Diego on June 9, 2015 regarding your tax refund deposit. Upon review of your record, a Refund Transfer (RT) was chosen when your taxes were prepared through Turbo Tax. On February 5, 2015 the IRS funded your federal return; fees were deducted to pay your Turbo Tax user fees and an additional Bank processing fee. The balance was deposited to the account instructed on the Sunrise Banks, N.A. Refund Processing Agreement. Your Bank rejected the funds and declared the account an R16 “Account Frozen”. The funds were returned to TPG on February 9, 2015. TPG has nothing to with incorrect account information entered by the taxpayer or the receiving bank’s decision to reject the funds. Once TPG receives the rejected refund the company has the option of making another attempt to disburse funds to the customer or simply returning the funds to the IRS. This second attempt to deliver the refund to the customer is for the benefit of the customer. Therefore, when the rejected refund is returned, TPG makes a good faith attempt to deliver the refund to the taxpayer through an alternative delivery method; a Cashier’s Check was mailed to the address on record on February 9, 2015. In the scenario described in your complaint you tried to change your mailing address but TPG would not update it. Our regulators require that we follow Customer Identification Program (CIP) and Know Your Customer (KYC) procedures, which are part of the statute of the USA Patriot Act. To ensure that nobody but you can change your personal and confidential information we asked that you submit a clear copy of your IDs and a utility bill for address verification. These items came across too dark to obtain the personal information we needed to make changes to your account. Because we were unable to obtain the personal information from you in order to verify your identity, we couldn’t proceed any further in our efforts. TPG returned your funds to the IRS on April 15, 2015. Please allow approximately 10-12 weeks from the date for the IRS to acknowledge receipt of funds. It is recommended that you contact the IRS at 800-829- [redacted] for further details. Please feel free to contact me at 877- [redacted] , Monday through Friday 7 am to 3 pm, if you have any further questions or concerns regarding this complaint. Respectfully, [redacted] Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI also shall plan on contacting me a attorney if this is not resolved soon!The attorney general office I've waited to long and me n my family are in a bad hardship I've been understanding enough Regards, [redacted] Jr

[redacted] Colston Drive, Apt Silver Spring, MD Re: Case [redacted] November 9, Dear Mr [redacted] , This is in response to the complaint filed against Santa Barbara Tax Products Group (TPG) to the Revdex.com of San Diego on October 31, regarding service issues Upon review of your record, a Refund Transfer (RT) was chosen when your taxes were prepared through Turbo TaxOn April 2, the IRS funded your federal return; fees were deduced to pay your Turbo Tax user fees and an additional bank deposit product fee instructed on The Citizens Banking Company Refund Processing AgreementPlease review the two highlighted sections on the attached document regarding your fees inquiry Controls are in place to protect our customers from identity theft and fraudOur regulators require that we follow the Customer Identification Program (CIP) and Know Your Customer (KYC) proceduresYour funds were held for further review to ensure that the funds were being released to the lawful ownerUnfortunately, you were unable to verify that you were the lawful owner of these funds within the given allotted time which is why your funds were sent back to the IRSAfter careful consideration, TPG will remit your $processing feeIn order to insure TPG is sending the money to the correct account holder, please contact us at 877- [redacted] to verify you are the lawful owner On behalf of TPG, we would also like to formally apologize to you for any miscommunication or trouble caused by our customer service We hope this satisfies your inquiryIf you have any questions or concerns, please feel free to contact me at 877- [redacted] , Monday through Friday, 7am to 4pm Respectfully, [redacted] Compliance Analyst

[redacted] size="3"> [redacted] Ave [redacted] NY [redacted] Re: Case [redacted] April 27, 2015 Dear [redacted] , This is in response to the complaint filed against Santa Barbara Tax Products Group “TPG” to the RevDex.com of San Diego on April 21, 2015 regarding service issues. Controls are in place to protect our customers from identity theft and fraud. In the scenario described in your complaint you had faxed over documents in order to verify your identity. TPG received those documents the same day you requested that the money be returned to IRS. This process can take up to 15 business days. In between that time you made more attempts to change your information delaying the process of returning the money back to IRS. TPG returned your funds to the IRS on March 18, 2015. Please be advised that the IRS can take several weeks before they acknowledge receipt and post to your account. It is recommended that you contact the IRS at 800-829-1040 for further details. Please feel free to contact me at 877-908-7228, Monday through Friday 7 am to 3 pm, if you have any further questions or concerns regarding this complaint. Respectfully, [redacted] Compliance Analyst

June 27, 2016Annette Parker6969 Shepherd Oaks RdLakeland, FL 33811 Dear Ms. [redacted] This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the RevDex.com on June 21, 2016.Your complaint stated the following:You filed your taxes on March 9... and have yet to receive your refund.You contacted TPG multiple times and were told that your refund was being sent back to the IRS. The IRS has not received your funds.To give you some background and help you appreciate our role in your complaint, we would like to explain TPG’s relationship with Green Dot Bank. TPG is an affiliate of the Bank. Through this relationship, Green Dot is able to offer tax products which are sold through TPG through a network of tax preparation franchises, independent tax professionals, and online tax preparation services. The product you have used through TPG, called a “Refund Transfer”, allowed you to pay for your tax software and tax preparation fees directly out of your tax refund. This saved you the difficulty of paying fees upfront to your tax preparer or Software Company. To address your complaint, we have listed the timeline of events below:According to our records, on March 10, 2016, TPG received your electronic filing record from Turbo Tax. This means that you used tax software to prepare your own tax return and you elected to utilize a Refund Transfer to pay your software fees. TPG received the data file and no monies were transferred. On April 5, 2016, your refund was approved by the IRS and payment was made to TPG in the amount of $732.00. On April 5, 2016, TPG deducted the fees related to your Refund Transfer in the amount of $69.98 and made payment of $662.02 to the bank account you indicated on your tax return. On April 7, 2016, your financial institution rejected the funds and declared the account frozen. You may contact your financial institution and provide them with trace number: 096017416941319 for further details regarding the rejection of funds.On April 7, 2016, your refund was rejected, it was sent back to TPG and a hold was placed in a non-interest bearing account. To remove an account hold, we ask customers to simply provide us a copy of their unexpired government issued identification, such as a driver’s license or passport. This allows us to verify your identity and remove the hold from your account. If TPG does not receive the customer identification, the tax refund is sent back to the IRS. On May 9, 2016, you called TPG inquiring about your refund. A TPG representative notified you of our verification procedures and advised that you submit your SSN, ID and W2 to be validated. They also explained to you that once TPG receives the specified documents, it would take TPG 7 business days for processing and once approved, TPG would disburse your funds as a Cashier’s Check via regular mail.You refused to submit a copy of your photo identification. On May 23, 2016, you called TPG asking for an update on your return. You stated that you wanted your funds returned to the IRS. On June 17, 2016, TPG sent your refund to the IRS. Please allow the IRS 10-12 weeks to credit the account and reflect the funds. Please contact the IRS at 800-829-1040 if you have additional questions regarding your refund.TPG is very sorry for any inconvenience you have experienced. Please understand that with the heightened fraud in the tax industry, we are required to set up processes to protect our clients and help limit identity theft. If you have any questions or concerns, please do not hesitate to contact me directly at 877-908-7228, Monday through Friday, 8:00 am to 4:00 pm. Respectfully, Cathy KissingerSenior Compliance Analyst

February 26, [redacted] Dear Ms***, This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on February 17, You stated that you expected your tax refund to be deposited into your account on February but found out that your account was placed on holdAfter going online and following the procedures to release the hold you were unable to receive the information you wanted regarding your accountWe apologize for the differing information provided to you by customer serviceI can assure you we are taking appropriate steps to ensure this does not happen to our valued customers in the future If a taxpayer enters a bank account that is closed or incorrect, the transaction is generally rejected by the receiving bank When this occurs, the receiving bank returns the funds back to the sender, in this case, TPGTPG has nothing to do with incorrect account information entered by the taxpayer or the receiving bank’s decision to reject the fundsWhen a refund is rejected back to TPG, the funds can either be sent back to the IRS or an attempt can be made to validate the taxpayer’s identity so that the funds can be released to the customerTPG requested that you upload your current, valid government-issued photo identification through our website and it appears that this was not completely correctlyAfter emailing your identification on 2/17, the hold was released the following day TPG processed your tax return as a check on February Please allow up to days for the check to reach your address on file If you have any questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

[redacted] RE: Case [redacted] October 7, 2015 Dear [redacted] , My sincere apologies, we should have contacted you with the FedEx trace... number. Customer courtesy is an extreme priority for us and in this case, we apparently failed you. All the customer agents involved have been reminded of their obligation to follow through on special requests and communicate the tracking details with the customer. Controls are in place to protect our customers from identity theft and fraud. Our regulators require that we follow Customer Identification Program (CIP) and Know Your Customer (KYC) procedures. Please understand it is our obligation to investigate these matters thoroughly to ensure the money is forwarded to the lawful owner. Once you were verified as the lawful owner of the funds, a refund check was released on October 6, 2015 and as a gesture of goodwill mailed the check FedEx to the address on record with a tracking number of [redacted] ***. Thank you for your valuable input and recommendations which will be addressed in our annual review. Regular assessments such as these ensure our ability to continue to deliver quality service. Please feel free to contact me at 877-9 [redacted] Monday through Friday 7 am to 3 pm if you have any further concerns or questions regarding this complaint. Respectfully, [redacted] Compliance Analyst Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */

August 24, [redacted] Dear Ms [redacted] , Due to certain fraud filters, your transaction was placed on hold in a non-interest bearing account for additional verificationAfter speaking with a TPG representative on August 10, 2016, TPG explained that once you and your husband submit your identification to be verified, TPG would begin the process to release the hold and deposit your refund into your accountOn August 12, 2016, TPG was able to verify your identity and release the holdTPG placed your refund into your account on the same dayOn August 16, 2016, TPG notified you that your refund was successfully deposited into your accountFederal law requires TPG to obtain, verify, and record information that identifies each person who opens an accountYou consented and authorized to be bound by the terms of the agreement which indicates that when we open a Deposit Account for you for the purpose of receiving your IRS federal tax refund or if you apply for one of our products, we may ask for your name, address, date of birth, and other information that will allow us to identify youWe may also ask for your driver’s license information or information from other identifying documents of yours in order to complete the transactionDuring the period that TPG placed the hold on your account, no interest was earned on your deposit and your deposit was not used by any financial institution during the processing of your refundIf you have any questions or concerns, please feel free to contact TPG at 877-908-7228, Monday through Friday, 7am to 4pmSincerely, [redacted] Compliance Analyst

February 26, [redacted] class="MsoNormalCxSpMiddle" [redacted] Dear Ms [redacted] , This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on February 18, Your complaint stated that your direct deposit was rejected because there was an error with the account number You spoke with customer service but were unable to receive the information you needed regarding your tax refund If a taxpayer enters a bank account that will not accept the refund deposit, the transaction is rejected by the receiving bankOften times this occurs because the taxpayer has entered the incorrect bank account information or the account is closedIn these cases, the receiving bank “rejects” the transaction, and returns the funds to the sender, in this case, TPGTPG has nothing to do with the incorrect account information entered by the taxpayer or the receiving bank’s decision to reject the fundsOnce TPG receives the rejected refund, the company has the option of making another attempt to disburse the funds to the customer or simply returning the funds to the IRSAs you mentioned in your statement, you requested TPG return the funds to the IRS initially, and then later decided to validate your identity through our website so that we could disburse the funds directly to you The aforementioned controls are in place to protect our customers from identity theft and fraudOn February 23, I spoke with you on the phone regarding the hold on your accountOn the same day, TPG was able to verify your information and release the holdTPG processed your check and sent it February Please allow up to days for the check to reach your address on file If you have any questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

June 23, [redacted] Re: ID#: [redacted] TPG ID: [redacted] Dear Ms [redacted] , This email is in response to the complaint filed against Santa Barbara Tax Products Group regarding your missing tax refund I’m sorry that you had that experience and have yet to receive your refund Santa Barbara Tax Products Group (TPG) is a third party processor which issued your IRS funding into the card you designated upon filing You will need to direct all questions or concerns to the card company as we have no access to the deposit information after it was disbursed on February 20, It is recommended that you contact [redacted] *** Service line at [redacted] to reach a live agent who will be able to assist you further Thank you for your inquiry Respectfully, *** [redacted] Compliance Assistant Santa Barbara Tax Products Group