Santa Barbara Tax Products Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Your response states that I did not make any attempt to contact you regarding my refundI was unaware that my money had been returned to youI was told on February 19, that the money was returned to the ***I have spent the last months trying to track my money down and finally got an answer from [redacted] that you, TPG had my money I do not give you permission to take additional fees from my money and demand that the $be returned to me There is no returned check in this messEverything is digitalEverything was set for direct deposit You as a business, a bank for that matter, should have notified me when my finds were in your possession againI had no possible way of knowingThe only thing I agreed on was to pay the [redacted] fees out of my returnYou have no sense of customer satisfaction Regards, [redacted] ***

March 10, [redacted] Dear Ms [redacted] , This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on March 2, Your complaint stated that you filed your tax return on February 3, Due to the unfortunate events that occurred in your life, you needed the refund money as soon as possibleYou tried contacting TPG a number of times only to be told that you needed to upload your identification to verify your accountAfter following the procedures, TPG did not verify your account Controls are in place to protect our customers from identity theftAfter speaking with you on March 7, I was able to have your identification verified and the hold released from your accountOn the same day, TPG was able to process your check and mail it to your address on filePlease allow up to days for the check to reach your address Thank you for taking the time to communicate to us why our service did not meet your expectationsWe hope we were able to offer a fair solution to your complaintIf you have any other questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowTPG never sent the check to my residence as this can be verified by USPSWhen the IRS has been contacted in regards this matter they have no knowledge of any of the information that TPG claims in their letterFurther, [redacted] promised to refund all fees to me that have now totaled up to $yet after making this promise she failed to return TWELVE phone calls and never sent a letter to me that they claim contained sensitive information I HEREBY DEMAND MY MONIES RETURNED TO ME BY TPG WITHIN THREE DAYS OF THE RECEPIT OF THIS LETTER OR LEGAL ACTION WILL BE TAKEB Regards, [redacted] ***

[redacted] size="3"> [redacted] RE: Case [redacted] Dear [redacted] , This is in response to the complaint filed against Santa Barbara Tax Products Group (TPG) to the Revdex.com on March 21, regarding identity theft TPG, on behalf of the Bank, provides a product known as the Refund Transfer (RT), through a network of tax preparation franchises, independent tax professionals and online tax preparation providers The RT allows a taxpayer to have their tax preparation or tax software fees deducted directly from the tax refund amount instead of the taxpayer having to front any out of pocket expenses at the time of tax preparationWhen your taxes were prepared online, a Refund Transfer (RT) product was chosen When the taxpayer selects an RT, they direct the IRS to deposit their tax refund into a temporary account at the Bank When the Bank receives the IRS refund (usually less than days from the filing date), the Bank makes deductions from the refund to pay the tax preparation fees and Bank fees The balance of the refund is then disbursed to the taxpayer by way of deposit to an account designated by the taxpayer (either a personal bank account or a prepaid card)TPG is simply a third party processor which serves as an intermediary between the IRS and the taxpayer The return was acknowledged and verified by the IRS, TPG has no reason to question the information providedWe have to assume that the application sent to us is sent by the taxpayer We encourage you to contact the IRS at the Identity Theft Specialized Unit, toll free at (800) 908- The IRS can assist you with questions regarding identity theft related to your account You will need to fill out the IRS Identity Theft Affidavit, Form 14039, please locate this form on www.irs.gov As a victim of identity theft, you should take immediate steps to protect your personal information We have provided a link to the Federal Trade Commission’s website for information on what you should do as a victim of identity theft: http://www.ftc.gov/bcp/edu/microsites/idtheft So that we may investigate this matter more thoroughly and help provide as much information as possible to the authorities, please provide us with a copy of the signed form and a government issued photo ID for our records Please return check to TPG North Torrey Pines Road, Suite 210, La Jolla, CA so we may return funds back to IRSThis will help us validate your identity and your claim of identity theft If you have any further concerns or questions regarding this complaint, please feel free to contact me at 877-908-7228, Monday through Friday 7am to 3pm PST Please reference case # [redacted] Respectfully, [redacted] Compliance Analyst Santa Barbara Tax Products Group

[redacted] [redacted] RE: Case [redacted] October 7, Dear [redacted] , My sincere apologies, we should have contacted you with the FedEx trace number Customer courtesy is an extreme priority for us and in this case, we apparently failed you All the customer agents involved have been reminded of their obligation to follow through on special requests and communicate the tracking details with the customer Controls are in place to protect our customers from identity theft and fraudOur regulators require that we follow Customer Identification Program (CIP) and Know Your Customer (KYC) proceduresPlease understand it is our obligation to investigate these matters thoroughly to ensure the money is forwarded to the lawful ownerOnce you were verified as the lawful owner of the funds, a refund check was released on October 6, and as a gesture of goodwill mailed the check FedEx to the address on record with a tracking number of [redacted] *** Thank you for your valuable input and recommendations which will be addressed in our annual reviewRegular assessments such as these ensure our ability to continue to deliver quality service Please feel free to contact me at 877-[redacted] Monday through Friday am to pm if you have any further concerns or questions regarding this complaint Respectfully, [redacted] Compliance Analyst

February 10, [redacted] Dear Ms [redacted] , This is in response to the complaint filed against Santa Barbara Tax Products Group (TPG) to the Revdex.com on February Upon review of your record, you had initially contacted TPG to advise that your name was not on the bank account provided for the deposit of your refundOnce your information was updated and verified, TPG was able to send your check to the address on recordThe package was delivered on February 10, and signed for by [redacted] as evidenced on the [redacted] website On behalf of TPG, I would like to formally apologize for any trouble or inconvenience this may have caused youIf you have any questions, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

Dear Mr [redacted] , This email is in response to the complaint filed against Santa Barbara Tax Products Group to the Revdex.com on February 24, regarding service issues In accordance with your online contract, a temporary account was opened to receive and process your income tax refund and pay your tax preparation fees from your refund Upon review of your record, the IRS funded your federal return on February 11, TPG attempted to deposit the balance to the account instructed on the Sunrise Banks N.ARefund Processing Agreement The funds were rejected by the financial institution Your statement on the complaint confirms this event Controls are in place to protect our customers from identity theft and fraud On two separate occasions you were advised that two forms of unexpired government-issued ID and a bill with your current address needed to be submitted in order to release your funds You stated on February 19, that you were unhappy with our process and you didn’t want to forward your personal and confidential information to TPG Because we were unable to obtain the personal information from you in order to verify your identity, we couldn’t proceed any further in our efforts TPG has begun the process of returning your funds to the IRS per your request Once TPG receives indemnification from the IRS, your funds will be returned via Cashier’s Check This process can take up to business days Please be advised that once we have returned funds to the IRS it can be several weeks before they acknowledge receipt and post to your accountIt is recommended that you contact the IRS at 800-829-for further detailed information regarding your tax return and refund after March 13, You may contact our Risk Analysis Department at (800)814-between 8am and 4pm PST if you would like to discuss this matter with a representativeWe apologize if our attempts at obtaining your personal information were perceived as rude, but please understand it is our obligation to investigate these matters thoroughly to ensure the money is forwarded to the lawful owner We thank you for the inquiryIf you have any further concerns or questions regarding this complaint, please feel free to contact me directly at 877-908-7228, Monday through Friday am to pm PST Respectfully, Cathy Kissinger Compliance Assistant Santa Barbara Tax Products Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This business has done nothing but lie from very beginningI contacted them on March 24, whereby they instructed me to contact my bank of deposit to obtain date refund would be returned so business could then explain precisely when my refund would be sent to me as per agreementI was then advised to contact business on March & 29th only to get definitive answer confirming refund is sent out and to my address of recordBusiness then began to DEMAND that I provide to them copy of my driver's license in order to receive my refundI was advised that if I did not comply to these demands then business would purposely hold on to my refund for lengthy period of time then send refund back to IRS whereby another severe lengthy delay would ensueI told business this was illegal and breach of agreement and that I was very uncomfortable providing them with essentially remaining personal identifying information that completes my make-upI also advised business that they are only allowed to verify information that IRS and Intuit possess and that neither of those parties possess or requested copy of driver's license and that business is holding my money and authorized by me to become a party to transaction and thus they agreed to accept my money from one party with instructions by me to deposit my money into deposit account and agreement is clear that they were only opening a TEMPORARY ACCOUNT (without acct number or deposit account capabilities) and that upon possible return of my money from designated account to business they are instructed to immediately place my money into form of cashiers check and mail check to my address of recordBusiness is not authorized to make demands to me, dictate new terms, illegally and unnecessarily hold my money delaying my receipt of funds, and only if certain prongs exist may they return money to IRSThose prongs are as follows:Designated deposit account returns refund;Upon mailing of check it is returned to business as unable to complete delivery;and I do not claim money and am unable to locate and/or contact thus leaving business with only one avenue at that point to return money to IRS.Business never attempted to execute obligated delivery by mail as business refused to do so unless I complied with term and condition never contained in agreement and in violation of my rights and lawsBusiness was not a party to agreement, and only involved as alleged acting agent for [redacted] BankHowever, business makes representations in day-to-day activities suggesting that these parties are actually one in the same and business is conducting bank business and transactions from location they conduct primary business at and whereby are not licensed or authorized to transact as a bank or financial institutionBusiness then blackmailed me into executing another agreement releasing them of liability for their conductUpon execution business would immediately send out my refund to address of record by priority mailBusiness then sent me alleged tracking number which to this day shows no movement, portrayed to be via certified mail (not new agreed provision of priority mail), allegedly on a form severely outdated and not in use by USPS any longer and lacking data that would normally accompany form outdated or not, and which I ultimately never received and waited many days suffering damages and hardshipsBusiness then fabricates additional documents and correspondence attempting to covtheir deceit before offering me issuance of another check immediately upon execution of very short form indemnity bond agreementI then draft a declaration containing substantially more details and declaring under penalty of perjury to its contentsHowever, business then proceeds to rescind offer to immediately send another check due to my providing declaration in lieu of their insignificant bond agreementI am told that a review by their legal team is required to make sure business is covered and they are within their STANDARD POLICIES AND PROCEDURESI explain that under the law I have no responsibility for indemnity bond since they allegedly sent check via certified mail and I then did not receive check, they never legally relinquished possession of check (certified mail), business received alleged confirmation that mailing never reached me, and I pointed out the strange notarized provision bond agreement contained whereby I would be forced to provide my driver's license to execute bondBusiness then (in many ways) reveal their entire plan which was creating this elaborate ruse to first portray attempted mailing of refund (whereby they believe would legally cover them should they carry out their illegal threats to return refund to IRS should I fail to comply with additional illegal demands), causing me further delay in receiving my money (due to refusing to meet their illegal demands and opposing them), then ultimately forcing me into providing my drivers license the very thing that caused this matter to escalateBusiness then delays another two days portraying legal review over my declarationI was irate and advised them that nobody would require this amount of time to review simple document as a substitute for their less than one page bond agreementI also advised them that they have no set policies and regardless their policies and procedures are frivolous here as they are not a party nor are their policies incorporated into any agreement that governs this matterBusiness then admits their tactics whereby they speak freely as to the rare opposition they see with other customers they conduct exact same transactions with as is evident in the many complaints submitted against this businessAt this point business has caused me substantial damages and hardships committing many acts and substantial evidence has been gathered and is still being accumulated supporting the details listed herein and much moreThis business attempted to justify their acts as safeguard protocols but they are the party that has committed fraud and displays fraud like tendenciesBusiness also has no right to implement any safeguards or policies they may normally conduct since they did not participate in drafting agreement for this transaction, were merely acting agents for participating bank (allegedly), and with all their banter and raving about policies and procedures they revised these many times but always with business creating the terms and conditions a fact that is comical as upon receipt of my money they are under my directive not other way aroundBusiness at no time possesses legal or ownership rights to money and since I was in constant contact with them the true owner was being illegally denied right to his money (theft by business) and caused to accrue substantial costs to receive money, expenses that were never contained in agreement or mentioned as possibilitiesBusiness may execute their safeguards only before temporary account is opened (which is substantial period of time before they received money) and even with these patriot act safeguards business may only (at most) request information from drivers license not copy of itBut this would not apply as terms clearly provide business right to "other information sources" which refers to same data IRS and Intuit possessed throughout and completed their own safeguards as actual participants to transaction entire timeBusiness and myself actually have no business relationship and business acting as agent should have received directives and referred to [redacted] Bank not delegate matters and revise, change, and create terms and conditions they are not legally empowered to completeI am in receipt of check and it has been deposited but business has caused me severe hardships and damages and the pain and suffering forced upon me to simply receive money that is mine and surely not that of business is beyond comprehension or justificationTheir acts are criminal, unprofessional, malicious, and outside the parameters outlined in documents I reviewed and agreed to before entering into this messBusiness is apparently committing similar acts and believe that because consumers ultimately comply with their illegal demands and blackmail submitting drivers licenses and other private information it must be legally sufficient and appropriateThey even used this explanation as a means of slandering me whereby I was told that since many consumers ultimately comply then why would I have problem with doing so UNLESS? I advised that by no means should they rest upon this inference as a means of supporting any illegal acts carried out as I have a right to protect my privacy and considering I do not conduct business with this party nor will I how can they expect me to provide them with every personal identifying and meaningful profile detail leaving myself exposed and naked to someone I am unfamiliar with, unprofessional, and doing the types of things they have done? I want business to pay for their treatment of me and acts committed and make sure they do not terrorize other consumers as apparently is occurring on regular basisRevdex.com is here o protect consumers and we definitely require protection against the likes of this companyThere is a lot of evidence here against these companies and it needs to be forwarded to proper departments and agenciesI have contacted several but would love assistance of Revdex.com Regards, [redacted] ***

April 26, 2016 [redacted] Dear Ms. ***, This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the RevDex.com on April 18, 2016. In your complaint you stated that since February 18, TPG has been... holding your refund. You stated that TPG mailed your check on March 17 but you never received your check. After calling multiple times, you were asked to fill out an Indemnity Bond. You were told it would be sent within 72 hours, but never received it. After a week, you called and requested it to be sent again. You receive the Indemnity Bond on April 12, sent it back, but was told TPG did not receive it. Upon review of your account, your refund was rejected by your bank because the account number you submitted to Taxslayer.com was an invalid account number. In the scenario described in your complaint you have chosen a do-it-yourself (DIY) tax preparation software package. The taxpayer is entirely responsible for the information provided to the software including the disbursement account where the refund will be deposited. If a taxpayer enters a bank account that will not accept the refund deposit, the transaction is rejected by the receiving bank. Often times this occurs because the taxpayer has entered incorrect bank account information or the account is closed. In these cases the receiving bank “rejects” the transaction, and returns the funds to the sender, in this case TPG. TPG has nothing to with incorrect account information entered by the taxpayer or the receiving bank’s decision to reject the funds. Once you were verified, TPG mailed your refund as a Cashier’s Check on March 17, but you informed TPG you never received it. TPG requested that you fill out an Indemnity Bond to allow TPG to cancel your first check and reissue a new one. On April 21, TPG was able to process and approve your completed Indemnity Bond. Your refund was reissued as a Cashier’s Check and mailed to you on April 21. TPG confirmed that the check was negotiated on April 25, 2016. Thank you for taking the time to communicate to us why our service did not meet your expectations. If you have any other questions or concerns, please feel free to contact me at 877-908-7228, Monday through Friday, 7am to 4pm. Sincerely, [redacted] Compliance Analyst

February 26, [redacted] Dear Mr [redacted] , This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on February 19, In your complaint, you stated that after filing through [redacted] ***, the IRS sent back your refund to TPG to be processedYou spoke with TPG’s customer service for a number of days unable to learn when your refund would be returned to you If a taxpayer enters a bank account that will not accept the refund deposit, the transaction is rejected by the receiving bankOftentimes this occurs because the taxpayer has entered incorrect bank account information or the account is closedIn these cases, the receiving bank rejects the transaction, and returns the funds to the sender, in this case, TPGTPG has nothing to do with the incorrect account information entered by the taxpayer or the receiving bank’s decision to reject the fundsOnce TPG receives the rejected refund, the company has the option of making another attempt to disburse the funds to the customer or simply returning the funds to the IRS Controls are in place to protect our customers from identity theft and fraudTPG has requested that you provide your valid personal ID to verify that you are the correct account holderTPG was able to verify your information and released the hold from your accountOn February 20, TPG processed your tax refund as a check and mailed it to you on the same datePlease allow up to days for the check to reach your listed address We apologize for the manner in which your inquiry was handled by our customer service agents Customer courtesy is an extreme priority for us and in this case, we apparently failed you All the customer agents involved have been reminded of their obligation to always process customer inquiries in a respectful manner If you have any other questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

Hello Ms***, My sincere apologies, I agree that this should not have happened The information you were given should have been consistent and the check should not have been released until your address was corrected I reviewed your case with the Manager and the team in order to clarify procedures and provide further training I appreciate you bringing this to my attention and thank you for your input and feedback When we spoke on the phone, you confirmed that you had possession of the check and were the one to cash it Per your request, your address has been updated and corrected in our system Also as discussed, I will remit your fees for a total of $via Cashier’s Check to the updated address on record We thank you for your patience If you have any further concerns or questions regarding this complaint, please feel free to contact me at 877-908-7228, Monday through Friday am to pm PST Respectfully, [redacted] Compliance Assistant Santa Barbara Tax Products Group

Dear Mr [redacted] , This email is in response to the complaint filed against Santa Barbara Tax Products Group to the Revdex.com of San Diego on February 26, regarding service issues Upon review of your record, a Refund Transfer (RT) was chosen when your taxes were prepared through Turbo Tax On February 11, the IRS funded your federal return; fees were deducted to pay your Turbo Tax user fees and an additional Bank processing fee The balance was deposited to the account instructed on The Citizens Banking Company Refund Processing AgreementYour Bank rejected the funds and declared the account an R03/“No Account/Unable to Locate Account” You may contact your financial institution and provide them with trace number: for further details regarding the rejection of funds The funds were returned to TPG on February 13, As part of routine audits we undertake in cooperation with the IRS, rejected transactions are held in order to verify the identity of each record holder These controls are in place to protect our customers from identity theft and fraud Our regulators require that we follow Customer Identification Program (CIP) and Know Your Customer (KYC) procedures, which are part of the statute of the USA Patriot Act, by requesting and processing copies of your unexpired government-issued picture ID, Social Security card and other supporting documents to request changes on your account information The copies submitted to us, specifically your driver’s license, are too dark Please fax this ID again to 858-430-for further review Once you are verified as the lawful owner of the funds, your refund will be released TPG provided the service which we were contracted to provide in deducting the applicable fees and depositing the monies into the account which you directed on the online agreement Thank you for the inquiry If you have any further concerns or questions regarding this complaint please feel free to contact me at 877-908-7228, Monday through Friday am to pm PST Respectfully, Cathy Kissinger Compliance Assistant Santa Barbara Tax Products Group

March 2, [redacted] RE: Complaint ID: [redacted] Complaint ID: [redacted] Dear Ms ***, This is in response to the complaints filed against Santa Barbara Tax Products Group through the Revdex.com on February 22, by you and your spouse Your complaint stated that once you learned your account was placed on hold, you tried speaking with TPG’s customer service to learn why there was a holdYou were unable to speak to someone after calling a number of times which is why you filled a Revdex.com complaint We are experiencing extremely large call volumes which correlates to extremely large funding from the IRSThis unexpected spike in business has caused extreme demand on our resources and unfortunate delays in processing We apologize for the inconvenience this has caused you and the manner in which your inquiry was handled by our Customer Service agents Controls are in place to protect our customers from identity theft and fraudOur Risk Department contacted you on February to discuss your complaintTPG was able to verify your information and released the hold on your accountYour refund was direct deposited into your account If you have any other questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

April 11, [redacted] Dear Mr***, This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on April 1, In your complaint, you stated that your tax return was rejected and you were asked to submit information to verify your identityYour identity was verified and a check was issued on March You have not received your check since TPG sent it to youYou have also been unable to speak with a representative regarding this matter We experienced large call volumes which correlated to extremely large funding from the IRSThis unexpected spike in business caused an extreme demand on our resources such as our call centerWe apologize for the inconvenience this has caused you and the inability for you to reach live customer service In the scenario you described, TPG placed a hold on your account because the account you tried to deposit your funds into was frozen TPG requested you to upload a form of identification to be verified to allow TPG to release the hold from your accountOn March 16, TPG received your documents, verified your account and released the holdThe refund was reissued as a Cashier’s Check to the address on file, but you claimed it has not reached you Please fill out the attached Indemnity Bond and send back via fax or emailAn Indemnity Bond will authorize a stop payment on the first Cashier’s Check sent to you and allow TPG to reissue a new checkPlease note, you will need to have the Indemnity Bond notarizedOnce you submit the Indemnity Bond back to me, TPG can begin to process a new Cashier’s CheckTPG Compliance will provide you the form and instructions via email Thank you for taking the time to communicate to us why our service did not meet your expectationsIf you have any other questions or concerns, please feel free to contact me at 877-908-7228, Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

Dear Mr [redacted] , As discussed in previous communications, TPG provides a product known as the Refund Transfer, or RT The RT allows a taxpayer to have their tax software fees deducted directly from the tax refund amount instead of the taxpayer having to front any out of pocket expenses at the time of tax preparation TPG is simply a third party processor which serves as an intermediary between the IRS and the taxpayer and has no direct access to the tax preparation event or the transmittal of the return to the IRS In accordance with your online contract, a temporary account was opened to receive and process your income tax refund and pay your tax preparation fees from your refund Upon review of your record, the IRS funded your federal return on February 14, Fees were deducted to pay your Turbo Tax user fees and an additional Bank processing fee for the RTTPG deposited the balance to the account instructed on The Citizens Banking Company Refund Processing Agreement When TPG received your complaint, we contacted Turbo Tax to resolve the issue It was discovered that you had selected an offer on their website to disburse some of your refund into the Amazon.com Refund Bonus Program The customer can choose how much of their federal refund they’d like to use to purchase an Amazon.com gift card with the remainder being direct deposited to the bank account they provide The customer confirms the email address to which the gift card claim code is sent to, prior to electronically filing their tax return You were put in contact with one of Turbo Tax’s Advanced Care and Escalation Services Leaders in order to resolve this issue since TPG has no visibility into this program Turbo Tax claimed that they emailed you the remaining claim codes on March 19, which you responded you received It is recommended that you contact Turbo Tax again for further discussion and resolution We thank you for the inquiryIf you have any further concerns or questions regarding this complaint, please feel free to contact me at 877-908-7228, Monday through Friday am to pm PST Respectfully, *** [redacted] Compliance Assistant Santa Barbara Tax Products Group

February 26, 2016 [redacted] **... [redacted] Dear Ms. [redacted] , This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the RevDex.com on February 18, 2016. In your complaint, you stated that after filing your taxes, your taxes were sent to TPG. You contacted TPG’s customer service and TPG asked you to verify your identity. After successful verification, your check would have been sent by mail. If a taxpayer enters a bank account that will not accept the refund deposit, the transaction is rejected by the receiving bank. Oftentimes this occurs because the taxpayer has entered incorrect bank account information or the account is closed. In these cases, the receiving bank rejects the transaction, and returns the funds to the sender, in this case, TPG. TPG has nothing to do with the incorrect account information entered by the taxpayer or the receiving bank’s decision to reject the funds. Once TPG receives the rejected refund, the company has the option of making another attempt to disburse the funds to the customer or simply returning the funds to the IRS. Controls are in place to protect our customers from identity theft and fraud. TPG was able to verify your personal information after you uploaded the appropriate documents to TPG’s website. Please allow up to 7 days for TPG to process and mail your check to your address on file. If you have any other questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm. Sincerely, [redacted] Compliance Analyst

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have yet to receive my funds from Santa Barbara tax products . And referring to my account they claim to have "attempted" to deposit funds ..that is my correct acct # and information as verified and according to my bank there has never been a such deposit refused. As for the breach in they're online system it was indeed done thru they're system which has a VERY poor security system. I was told by they're leads [redacted] and [redacted] that my funds would be sent overnight delivery which was not obviouslyvapproved and was sent with normal delivery . I was also charged 90.00 total for these horrible unprofessional services .In regards to intuit ( [redacted] ***) I am well aware they forwarded all the correct information and the errors and breaches of security indeed happened at Santa Barbara tax products group. As I stated my funds were released as of the 2nd of Febuary and I have not yet recieced my funds . I was told by the 10th and now after calling again I was told the 16th. I am still awaiting my refund . In regards to the breach in system it was confirmed by the Santa Barbara group that it was I indeed done through they're system and fixed the errors in the address again. I also was thrown back and forth thru many representatives and leads that just passed the ball back and forth and as I stated I am still awaiting my refund . I asked them to please refund my money thru my account that I would send a motorized fax of all bank information I.D and S.S for a faster process and after being told they would send the forms for such process no emails were received after 3 days and at this time is when they finally sent a new check to the correct and original address on file before the breach took place . Thank you for your attention to this matter. I will be in touch as soon as I receive my funds . Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12005909, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [The business, TPG, has responded with a "preplanned" template response. The still didn't answer as to why they suspected suspicious activity that supposedly caused them to request my ID be copied and sent out over the internet. What if someone else intercepted my information? Seems to me they have more encouraged identity theft rather than preventing it as they so like to point out. Look, we know what the game is. Do what it takes to keep a unsuspecting "customer's" money for as long as they legally can to collect the maximum amount of interest from it. I would bet that the customers who have their refunds sent from the IRS to TPG in the beginning of the month are the ones who are being inconvenienced the most. They probably keep as much of the customer's money as they can in their accounts until their bank pays them the interest for the month. Then they release all the money they were holding and start all over again for the next month. I'm done with them. Nice scam. ] Regards, [redacted]

March 2, [redacted] Dear Mr***, This is in response to your complaint filed against Santa Barbara Tax Products Group (TPG) through the Revdex.com on February 22, Your complaint stated that after you filed your tax return through Turbo Tax, you were told to call TPG because your refund was not direct deposited into your accountYou tried a number of times to call TPG’s customer service, but was unable to speak to someoneOnce you were able to reach a representative, claiming she was very rude to you when you spoke with her Upon review of your record, a Refund Transfer (RT) was chosen when your taxes were prepared through Turbo TaxOn February 17, the IRS funded your federal return; fees were deducted to pay your Turbo Tax user fees and an additional Bank processing fee for the RTThe balance was deposited to the account instructed on the [redacted] Refund Processing AgreementYour financial institution rejected the funds and declared the account an R/ “Invalid Account Number”You may contact [redacted] ACH Department at [redacted] and provide them with trace number: [redacted] , date of disbursement and amount for further details regarding the rejection of fundsThe funds were returned to TPG on February 18, If a taxpayer enters a bank account that will not accept the refund deposit, the transaction is rejected by the receiving bankOften times this occurs because the taxpayer has entered the incorrect bank account information or the account is closedIn these cases, the receiving bank “rejects” the transaction and returns the funds to the sender, in the case, TPGTPG has nothing to do with the incorrect account information entered by the taxpayer or the receiving bank’s decision to reject the fundsOnce TPG receives the rejected refund, the company has the option of making another attempt to disburse the funds to the customer or simply return the funds to the IRS We apologize for the inconvenience this has caused you and the manner in which your inquiry was handled by our Customer Service agents All the customer agents involved have been reminded of their obligation to always process customer inquiries in a respectful manner Controls are in place to protect our customers from identity theft and fraudOn February 23, TPG was able to verify your information and release the hold on your accountOur records shows that you check was verified on February If you have any other questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 7am to 4pm Sincerely, [redacted] Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***