Sashco Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   honestly I do not trust this establishment to offer an adequate trade.  The only resolution I see is dissolution of the agreement so I would be free to use the vehicle as I see fit ie scrap or boneyard. Or return of the vehicle and also use of the existing loan for a different vehicle that would be reliable for work use.  Thank you.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have only called me back once and they said they would contact their "Accounts Payable", and I am home 99% of the time. And every time I call it gets forwarded to a voicemail which I leave a phone number, and as always I never get a call back. I submitted paperwork back in  November 2015, a week or so later I went to the warranty web site and  could no longer login saying account was closed. So I assume that the  warranty was canceled. I am aware the check goes to the bank. My phone  number is [redacted], call me. Regards, [redacted]

I personally dealt with this customer on making the deal and then after the purchase. The customer mentioned he had two possible trades. Salesman responded with they could be valued at "up to $500" but they were not running and sitting in his yard so he would have to look at them / a manager look at...

them for final number. Salesman went to his house to pick up cash down at which point he saw the vehicles and told customer they were scrap and we could take them off his hands but no real value. Customer came back to dealership signed and took delivery. Days later customer returns to dealership to complain about us showing him $2 for the trades. I explained that the salesman had explained we had taken on the expense of the removal of the vehicles which were dead and buried in his yard and got scrap for them. He excepted that when he signed his papers but now wanted more. Out of trying to keep a satisfied customer I agreed to cut him a check back for a $100 per vehicle which he took and has cashed.At this time Marina has gone above and beyond and has nothing else to offer this customer. We have lived up to all of our agreements and in good faith paid out extra $200. We have nothing else to offer.  Sincerely, Lucas [redacted]  General Sales Manager  Marina Auto Group

My prior response quoted directly from the emails. The brakes and two tires were brand new. No where does it say all four tires were new or that the purchase was contingent on four brand new tires. Our vehicles exceed NYS requirements for inspection but tires are wear items. While we hope that every vehicle has tires on it that will last six months to a year above NYS requirements we can not guarantee it because as a wear item material, environmental, and driving habits can quickly deteriorate tires. If at the time of purchase four new tires was agreed upon as part of the purchase agreement, it would have been included as such increasing the price or written on the contracts to insure everything agreed upon was given. At this time Marina Auto Group has nothing additional to offer other our cost on the additional two tires. Sincerely,  Lucas R[redacted] General Sales Manager  Marina Auto Group

What the customer needs to do is bring the vehicle in and have the service department submit the claim for the items. The warranty company will determine whether or not they are covered not the dealership. The signature page he sent does not list overages. If the item is covered he would be subject to any deductibles and if not covered the total expense. The dealership has filled its obligation with the purchase and by selling the extended warranty. The customer then has to do there due diligence to follow through on any repairs based on there own needs and wants as well as with in any coverage's specified in the warranty purchased. The dealership is not responsible for any repairs or expenses after the sale of a vehicle with mileage of 147,416 miles they are sold "AS IS".    Sincerely,  Lucas R[redacted] General Sales Manager     Lucas also called and provide verbal clarification regarding warranty policy: The
consumer is provided the policy coverge and copy of signature page when
purchasing, business only keeps copy of signature page.

To whom it may concern: We at Marina have tried several times to call to inform you of the following. We have been waiting to hear back in order to notify you that the payout had not been processed since paper work was not filled out completely indicating if you still had loan at which point check...

goes to Canandaigua National Bank to satisfy your loan obligations. However that would require the account number to insure it got applied to correct account. If you do not still owe on the loan then we would need a milage statement to complete. We however have since contacted the bank and are sending them the cancellation check if you there is to be a refund from there on it would come from CNB. Sincerely,  Lucas [redacted]  General Sales Manager   Marina Auto Group

Marina Auto Group has fixed all that we agreed to at the point of sale. We are not responsible for fixing non covered items that fail or begin to fail after the sale that was not agreed upon during the purchase. This conversation has proceeded to become a personal attack and Marina will not be held hostage to repair anything that was not agreed upon at the initial time of purchase. The vehicle purchased is and was a Used / Pre-Owned Vehicle and was sold as such and priced as such. We are not responsible to make it new or like new.   Sincerely,  Lucas R[redacted]  General Sales Manager  Marina Auto Group

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,   [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted] then what is the warranty I got when I bought the jeep?

Dear Revdex.com,
This customer entered into a purchase knowing full well what they were purchasing and the monthly payment. They returned the next day after signing and driving off the lot excited about the purchase from the day before to say they wanted to return the vehicle. Under NYS law clearly...

spelled out on the contracts they signed they completed what was necessary to consider there purchase binding. Our Used Car Manager and the salesman went with the customers into a finance office to discuss. They quickly came out of the office after her husband assaulted my salesman by chopping his arm that was resting on the desk. If they would like to dispute this; the office has video. At that point the manager asked them to leave. They then stormed up to the sales desk where I and one of the owners was standing and started using profanity at the owner. The owner asked them politely to calm down, lower there voice and stop with the language at which point they did not. The owner then instructed them to leave. The customer then on there way out slammed the keys and owners manual down and said you can keep the car the deposit and everything to do with this "expletive" deal.
This customer technically owns the car and will have there credit suffer by having a first payment default on the loan.
Sincerely,
Lucas R[redacted]
General Sales Manager
Marina Auto Group

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I had contacted the sales manager 10/01/2015 and 10/02/2015 leaving messages both times. I have also spoke to the Chrysler representative he called and asked if I wanted to trade in my jeep they would give me a discount on a new Chrysler vehicle but I would probably need to come up with money down. Since I traded in a car that had no payments for $14,000 toward my current Jeep I declined. She also stated only the dealership can give me my old car back or a refund. The Wrangler was last serviced in the same dealership 10/13/15 and they had my car for over a week switching out another modulator. Regards,  [redacted]