Satori Laser Hair Removal

Review: I had an appointment on Friday, 6/**, at 1:30 pm (during my lunch hour) as I know that my procedure takes under 3 minutes to complete. I arrived at 1:25 pm and signed in. I saw the technician take someone as I was sitting down to wait (typically I wait no more than 5 minutes to be taken). It's now 1:45 pm so I go over to the receptionist and ask how much longer it will be because I am on my lunch hour. The receptionist went to the technician and said "[redacted] was early to her appointment so they took her first". I looked at the sign in sheet and "[redacted]" signed in at 1:22 pm, I signed in at 1:25 pm. The receptionist went back to the technician (who was still amid "[redacted]'s" session), comes back and tells me it will be another 15 minutes. I am extremely livid that I wasted my entire lunch hour waiting and and couldn't even get my procedure done because the technician wouldn't have been available until after 2 pm. When I was told that [redacted] was early to her appointment and that was why I had to wait, I became extremely irritated as I TOO was early to my appointment. The technician should have known that [redacted]'s appointment would take over 45 minutes and mine would take 3 minutes; bear in mind I have no idea who [redacted] is. I went on to Satori's website to contact them but couldn't find any way to other than sending an inquiry about a laser treatment.Desired Settlement: I refuse to go back to this establishment so I want my money back. I purchased a groupon for 6 treatments for $100. This would have been my 3rd treatment though it never panned out.

Consumer

Response:

At this time, I have not been contacted by Satori Laser Hair Removal regarding complaint ID [redacted].

Sincerely,