Our seats were awesome at Sight & Sound Theatre I called in and talked with JoshHe was very helpful and respectful answering my questions This part was really easyWe set up an appointment to view a travel offer from Destinations We attended our meeting and were very interested in their offers We wanted to check their background and history before we boughtThey did not like this at all and wanted our decision immediately We left and signed out and received our tickets Everything went well except tHe sales meeting
This company provided everything they promised in our phone call prior to our leaving for BransonWe received a great deal on show ticketsWe did attend a vacation club presentation that went the promised length of time and was no pressureA very positive experience
We felt they were high pressureThe first guy did a good job of presenting the material.Then gave us time to discuss with the of usHe said we could put our cards up when we were ready.Then another agent would come and review if he had done a good job of explaining.THAT WAS MISLEADING The next guy was high pressure and determend we would buy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ This customer purchased a package, which included tickets for [redacted] This was a tremendous savings versus the [redacted] regular priceThe customer called our office and expressed that they did not want to attend the preview, but would discuss it with all members in the partyNo further communication was hadWe expected the customer to arrive as scheduleTo ensure a great experience - we booked the tickets and ensured the best possible seating for this customerThey did not arrive at our Welcome Center as scheduledWe called the customer and left a messageThe next day, they had a Dinner Show and we did not cancel it, in order to ensure the guest could still attend the dinner and showThey did not attend, but we were billed for all ticketsWe billed the customer for the show they did not attendAfter speaking with this customer, we are going to work with them to ensure they have a good experience with Save on Branson
Just want to say Save-On-Branson was very helpful in accomadations at the [redacted] Hotel, free tickets to shows for people and savings book we used extensively [redacted] and his cohort are very friendly, resourceful and trustworthyI recommend them for your next Branson vacationWe just had to sit in on a travel membership offering which was the LEAST bit intimidating and didn't even last the minutes they said it would lastThe vacation membership presentation was actually very informative and the time flew by since the presenter was very pleasantLook up Save-On-Branson and give them a shotIt would be hard to plan a cheaper vaca in Branson without them
We had no complaint about the discounted tickets that we received from Save On BransonOur negative experience came with the sales pitch for the Travel Club that was required The presenter spoke for minutes [not 60, as advertised] His humor was caustic and the product was like a Pyramid Scheme When we declined to purchase into the program, the salesman [Mike] insulted us, threatened that "he could detain us up to hours if he wanted" snatched a piece of paper that I was doodling on, wrinkled it into a ball and threw it across the room When we told him that we no longer wanted the tickets and stood to leave, he blocked our way, then followed us into the parking lot, hurling insults We have attended time share presentations before that were aggressive, but his behavior crossed into harassment and threats I hope this review might save someone else from encountering this individual
Initial Business Response / [redacted] (1000, 5, 2016/08/25) */ I have spoke with Mr [redacted] and refunded his card to reflect the correct amountWe strive to provide the highest level of customer service to our guestsThis whole situation should not have happen and I am taking steps to ensure that it does not happen againWe will be using the experience as training for our customer service specialistsWe appreciate the [redacted] family for trusting us with their entertainment in BransonWe look forward to assisting them on their next visit later this year Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Charge back has not appeared on my card Final Business Response / [redacted] (4000, 9, 2016/08/26) */ The refund was processedSometimes they do not appear instantly, but we have sent a receipt to customerSee below for a copy of the refund Final Consumer Response / [redacted] (2000, 11, 2016/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2017/07/13) */ We do not show a record of this customer traveling this year or having these tickets in Perhaps it is under a different name or with a different companyWe pride ourselves on being very fair, reasonable and equitableOur number one focus is providing exceptional vacation experiencesWill you please call our customer service manager and help us understand what has happen? We also want to ensure you have the correct company and we will make certain you are taken care ofXXX-XXX-XXXX and ask for [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/07/14) */ Upon deeper investigation, we have found that this customer traveled in The notes were archived and would not have shown in The guest was unable to use their Silver Dollar City passes at that timeAlthough the price of the tickets has increased since 2015, we are happy to honor the tickets - as agreedOur Customer Service Manager has left a message for the guest and is attempting to contact them regarding this matter
There is certainly some confusion and misunderstanding that has occurred This customer has done business with us on other occasions and we value and appreciate their military service and would never set out to take advantage of anyone We pride ourselves on superior customer service and
after speaking with the customer, we have assured him that he will receive exactly what he understood We will further investigate the breakdown and ensure that it is corrected so that our visitors to Branson are clear on the wonderful services and resources we provide We are committed to upholding and exceeding the standards set forth by the Revdex.com Accreditation Program and our internal Star Standards
Initial Business Response /* (1000, 5, 2016/09/06) */
I have reviewed this complaint and have left the customer a message*** did have an option to purchase a package from *** She did provide her credit card and authorized us to bill her card on September 2nd for a packageWe have
attempted to contact ***, prior to billing her cardWe have not reached her to discuss her package and confirm her purchaseIf she does not want to use the package, we are happy to not proceedShe has not paid any money, thus why we have not sent any confirmation lettersOn September 4th, she spoke to our new vacation coordinator ***He was taking the overflow customer service callsHe left a message for *** to call the guest back, but he was already gone for the holiday weekendBeing a day weekend, he didn't return the call until today
I spoke with *** regarding the customer and he informed me that when he called her she hung up on himIt appears she does not want to purchase the packageWe will not be billing this customer any money and feel it is very unfortunateWe strive to provide great value and service for our customersThe holiday weekend did delay communications and we apologize for thatWe would like to provide a couple complimentary tickets to enjoy in We hope *** will still come enjoy Branson with her cousin
Initial Consumer Rebuttal /* (3000, 7, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company did charge my account after I said no, I have tried many times to call and am being told they have no records with my name on themI would just like my money back and someone tell me how I now have no records anywhere for them to help meI also did not hung up on him, my battery died on my phone and I tried charging it and when I looked at my account they had already taken the money out and I called right then to found out whyI was told they have no records with my name on them and they would call me backStill no call as before
Final Business Response /* (4000, 9, 2016/09/10) */
We have assisted the customer in getting a full refund and extended a complimentary gift for the troublePlease let us know if there is anything more we can do to help
Final Consumer Response /* (4200, 11, 2016/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have checked my bank account since the day I was told they were refunding my money and still it has not been returnedI would love my money back!!
They are misleading I am looking to sell my time share only to be directed to a hr sermon of why to buy their time share which they call vacation packageI had asked for tickets for show and since I left the presentation I was charged a horrible price on my account for tickets to showsBranson is filled with money leeches who only live off the hard working people who just want to go to branson to have some funLesson learned expensively
Great experience with Save on BransonExcellent customer serviceWe were able to secure tickets to a great show for people plus an additional show for more than 50% of the cost of desired showAlso want to commend them for their customer serviceThere was a mix up with the Resort showing we were supposed to attend (NOT SAVE ON BRANSON's FAULT) and they fully honored our deal and ate the cost of the mix upThey answered all questions we had and will definitely look into using them again in the future
Initial Business Response /* (1000, 17, 2016/01/31) */
Dear MsHunt,
I have reviewed your complaintYour version is slightly different from oursThe person you spoke to was our Director and there is not a chance that he would have called you an itThere is also not a chance that he
would call you stupidYou checked in and were advised of the qualifications for that particular offerYou opted to attend a presentation to get free Dixie Stampede TicketsWe do not discriminate against anyone for any reasonWe are a ticket agencyWe tried to accommodate you in every aspect of your experienceWe also gave you over $in free ticketsRemember that you did not pay us any moneyYou have already receive free Dixie Stampede tickets, which you usedYour request for an all expense paid vacation is a bit extreme considering you never actually did any business with us in the first placeYou never purchased anything and we never collected a penny from youWe gave you free tickets for your troubleWe care about customers experiences and work very hard to take care of our guestsWe exercised generosity, understanding and patience with you and your sisterI'm very sorry that you were disappointed and feel that we treated you rudelyWe had hoped that the free items we gave you would show that we cared about your experienceIn an effort to change your feelings about Branson and our dedication to pleasing our visitors, I will offer you more free tickets to a showI cannot do a dinner show, but have around options for you to choose fromI hope that will help you and bring peace to your heartAgain, we apologize for your experience and how upset and disappointed you were with your visit to Branson
Initial Business Response /* (1000, 9, 2015/08/25) */
Revdex.com Comment - see attached Save On Branson Transaction Receipt Refund to consumer in the amount of *** dated 8/22/
Initial Consumer Rebuttal /* (2000, 11, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
I was contacted by Save on Branson ,on June 22, and after speaking with ***, General Manager, He has agreed to refund my Credit Card charges in the amount of *** He agreed that I completed the obligation to the best of my ability and apologized for the error on their part
Other then the problems which were solved and greatly appreciated, I would use this business for discounts on Hotels and Shows in the future as long as the details are upfront if there is a time share involved
I had never used a business to schedule the shows I wanted to see on my trips (many) to BransonBut I saw an ad on Facebook and decided to try it outFrom the first call until I arrived, I could not ask for anyone to be any nicer or helpfulEveryone I talked with on the phone and (I believe her name was *** until I arrived to pick up my tickets the experience could not have been betterThank you for your kindness** ***
I found this site while planning our family trip to bransonI left my # and was called back within hours we received a call back from an out source company that did not give us all the information we needed including the addressafter going to wrong locations we found where we needed to bethe ladies in the office were AwesomeEmily got us taken care of, show tickets in our pocket & out the door in a timely manor My daughter even got to be part of the magic show we went to
I would highly suggest dealing direct with the people who are IN BRANSON!! they Know all the ins & outs of whats really going on! over all great experience
Initial Business Response /* (1000, 5, 2016/10/12) */
This review is very unfortunate, but in this day and age, I can understand your concernsWe are a very reputable and respected company and we are dedicated to serving the needs of our customersI pulled up your info and your credit card had
already been refunded for the *** Sometimes it takes a few days to show on your accountYour itinerary was cancelled and we have honored your requestBecause you had been working with a specialized vacation coordinator, we wanted to allow her the opportunity to address your concerns and answer any questionsWhen we followed up with your vacation coordinator, she notified us that you had not been able to connectTherefore we proceeded with the refund and cancellationWe hope you will be able to visit Branson, Missouri in the future and appreciate the opportunity to assist you!
Initial Consumer Rebuttal /* (2000, 7, 2016/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our seats were awesome at Sight & Sound Theatre I called in and talked with JoshHe was very helpful and respectful answering my questions This part was really easyWe set up an appointment to view a travel offer from Destinations We attended our meeting and were very interested in their offers We wanted to check their background and history before we boughtThey did not like this at all and wanted our decision immediately We left and signed out and received our tickets Everything went well except tHe sales meeting
This company provided everything they promised in our phone call prior to our leaving for BransonWe received a great deal on show ticketsWe did attend a vacation club presentation that went the promised length of time and was no pressureA very positive experience
We felt they were high pressureThe first guy did a good job of presenting the material.Then gave us time to discuss with the of usHe said we could put our cards up when we were ready.Then another agent would come and review if he had done a good job of explaining.THAT WAS MISLEADING The next guy was high pressure and determend we would buy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ This customer purchased a package, which included tickets for [redacted] This was a tremendous savings versus the [redacted] regular priceThe customer called our office and expressed that they did not want to attend the preview, but would discuss it with all members in the partyNo further communication was hadWe expected the customer to arrive as scheduleTo ensure a great experience - we booked the tickets and ensured the best possible seating for this customerThey did not arrive at our Welcome Center as scheduledWe called the customer and left a messageThe next day, they had a Dinner Show and we did not cancel it, in order to ensure the guest could still attend the dinner and showThey did not attend, but we were billed for all ticketsWe billed the customer for the show they did not attendAfter speaking with this customer, we are going to work with them to ensure they have a good experience with Save on Branson
Just want to say Save-On-Branson was very helpful in accomadations at the [redacted] Hotel, free tickets to shows for people and savings book we used extensively [redacted] and his cohort are very friendly, resourceful and trustworthyI recommend them for your next Branson vacationWe just had to sit in on a travel membership offering which was the LEAST bit intimidating and didn't even last the minutes they said it would lastThe vacation membership presentation was actually very informative and the time flew by since the presenter was very pleasantLook up Save-On-Branson and give them a shotIt would be hard to plan a cheaper vaca in Branson without them
We had no complaint about the discounted tickets that we received from Save On BransonOur negative experience came with the sales pitch for the Travel Club that was required The presenter spoke for minutes [not 60, as advertised] His humor was caustic and the product was like a Pyramid Scheme When we declined to purchase into the program, the salesman [Mike] insulted us, threatened that "he could detain us up to hours if he wanted" snatched a piece of paper that I was doodling on, wrinkled it into a ball and threw it across the room When we told him that we no longer wanted the tickets and stood to leave, he blocked our way, then followed us into the parking lot, hurling insults We have attended time share presentations before that were aggressive, but his behavior crossed into harassment and threats I hope this review might save someone else from encountering this individual
Initial Business Response / [redacted] (1000, 5, 2016/08/25) */ I have spoke with Mr [redacted] and refunded his card to reflect the correct amountWe strive to provide the highest level of customer service to our guestsThis whole situation should not have happen and I am taking steps to ensure that it does not happen againWe will be using the experience as training for our customer service specialistsWe appreciate the [redacted] family for trusting us with their entertainment in BransonWe look forward to assisting them on their next visit later this year Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Charge back has not appeared on my card Final Business Response / [redacted] (4000, 9, 2016/08/26) */ The refund was processedSometimes they do not appear instantly, but we have sent a receipt to customerSee below for a copy of the refund Final Consumer Response / [redacted] (2000, 11, 2016/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2017/07/13) */ We do not show a record of this customer traveling this year or having these tickets in Perhaps it is under a different name or with a different companyWe pride ourselves on being very fair, reasonable and equitableOur number one focus is providing exceptional vacation experiencesWill you please call our customer service manager and help us understand what has happen? We also want to ensure you have the correct company and we will make certain you are taken care ofXXX-XXX-XXXX and ask for [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/07/14) */ Upon deeper investigation, we have found that this customer traveled in The notes were archived and would not have shown in The guest was unable to use their Silver Dollar City passes at that timeAlthough the price of the tickets has increased since 2015, we are happy to honor the tickets - as agreedOur Customer Service Manager has left a message for the guest and is attempting to contact them regarding this matter
There is certainly some confusion and misunderstanding that has occurred This customer has done business with us on other occasions and we value and appreciate their military service and would never set out to take advantage of anyone We pride ourselves on superior customer service and
after speaking with the customer, we have assured him that he will receive exactly what he understood We will further investigate the breakdown and ensure that it is corrected so that our visitors to Branson are clear on the wonderful services and resources we provide We are committed to upholding and exceeding the standards set forth by the Revdex.com Accreditation Program and our internal Star Standards
Initial Business Response /* (1000, 5, 2016/09/06) */
I have reviewed this complaint and have left the customer a message*** did have an option to purchase a package from *** She did provide her credit card and authorized us to bill her card on September 2nd for a packageWe have
attempted to contact ***, prior to billing her cardWe have not reached her to discuss her package and confirm her purchaseIf she does not want to use the package, we are happy to not proceedShe has not paid any money, thus why we have not sent any confirmation lettersOn September 4th, she spoke to our new vacation coordinator ***He was taking the overflow customer service callsHe left a message for *** to call the guest back, but he was already gone for the holiday weekendBeing a day weekend, he didn't return the call until today
I spoke with *** regarding the customer and he informed me that when he called her she hung up on himIt appears she does not want to purchase the packageWe will not be billing this customer any money and feel it is very unfortunateWe strive to provide great value and service for our customersThe holiday weekend did delay communications and we apologize for thatWe would like to provide a couple complimentary tickets to enjoy in We hope *** will still come enjoy Branson with her cousin
Initial Consumer Rebuttal /* (3000, 7, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company did charge my account after I said no, I have tried many times to call and am being told they have no records with my name on themI would just like my money back and someone tell me how I now have no records anywhere for them to help meI also did not hung up on him, my battery died on my phone and I tried charging it and when I looked at my account they had already taken the money out and I called right then to found out whyI was told they have no records with my name on them and they would call me backStill no call as before
Final Business Response /* (4000, 9, 2016/09/10) */
We have assisted the customer in getting a full refund and extended a complimentary gift for the troublePlease let us know if there is anything more we can do to help
Final Consumer Response /* (4200, 11, 2016/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have checked my bank account since the day I was told they were refunding my money and still it has not been returnedI would love my money back!!
We were guests at Lodge of the OzarksRoom was clean and bed very comfortableAbundant pillowsFree breakfast was great! I would recommend a stay there
They are misleading I am looking to sell my time share only to be directed to a hr sermon of why to buy their time share which they call vacation packageI had asked for tickets for show and since I left the presentation I was charged a horrible price on my account for tickets to showsBranson is filled with money leeches who only live off the hard working people who just want to go to branson to have some funLesson learned expensively
Initial Business Response /* (1000, 9, 2016/02/09) */
Initial Consumer Rebuttal /* (2000, 11, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Great experience with Save on BransonExcellent customer serviceWe were able to secure tickets to a great show for people plus an additional show for more than 50% of the cost of desired showAlso want to commend them for their customer serviceThere was a mix up with the Resort showing we were supposed to attend (NOT SAVE ON BRANSON's FAULT) and they fully honored our deal and ate the cost of the mix upThey answered all questions we had and will definitely look into using them again in the future
Initial Business Response /* (1000, 17, 2016/01/31) */
tThere is also not a chance that he
Dear MsHunt,
I have reviewed your complaintYour version is slightly different from oursThe person you spoke to was our Director and there is not a chance that he would have called you an i
would call you stupidYou checked in and were advised of the qualifications for that particular offerYou opted to attend a presentation to get free Dixie Stampede TicketsWe do not discriminate against anyone for any reasonWe are a ticket agencyWe tried to accommodate you in every aspect of your experienceWe also gave you over $in free ticketsRemember that you did not pay us any moneyYou have already receive free Dixie Stampede tickets, which you usedYour request for an all expense paid vacation is a bit extreme considering you never actually did any business with us in the first placeYou never purchased anything and we never collected a penny from youWe gave you free tickets for your troubleWe care about customers experiences and work very hard to take care of our guestsWe exercised generosity, understanding and patience with you and your sisterI'm very sorry that you were disappointed and feel that we treated you rudelyWe had hoped that the free items we gave you would show that we cared about your experienceIn an effort to change your feelings about Branson and our dedication to pleasing our visitors, I will offer you more free tickets to a showI cannot do a dinner show, but have around options for you to choose fromI hope that will help you and bring peace to your heartAgain, we apologize for your experience and how upset and disappointed you were with your visit to Branson
Initial Business Response /* (1000, 9, 2015/08/25) */
Revdex.com Comment - see attached Save On Branson Transaction Receipt Refund to consumer in the amount of *** dated 8/22/
Initial Consumer Rebuttal /* (2000, 11, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
I was contacted by Save on Branson ,on June 22, and after speaking with ***, General Manager, He has agreed to refund my Credit Card charges in the amount of *** He agreed that I completed the obligation to the best of my ability and apologized for the error on their part
Other then the problems which were solved and greatly appreciated, I would use this business for discounts on Hotels and Shows in the future as long as the details are upfront if there is a time share involved
I had never used a business to schedule the shows I wanted to see on my trips (many) to BransonBut I saw an ad on Facebook and decided to try it outFrom the first call until I arrived, I could not ask for anyone to be any nicer or helpfulEveryone I talked with on the phone and (I believe her name was *** until I arrived to pick up my tickets the experience could not have been betterThank you for your kindness** ***
I found this site while planning our family trip to bransonI left my # and was called back within hours we received a call back from an out source company that did not give us all the information we needed including the addressafter going to wrong locations we found where we needed to bethe ladies in the office were AwesomeEmily got us taken care of, show tickets in our pocket & out the door in a timely manor My daughter even got to be part of the magic show we went to
I would highly suggest dealing direct with the people who are IN BRANSON!! they Know all the ins & outs of whats really going on! over all great experience
Initial Business Response /* (1000, 5, 2016/10/12) */
This review is very unfortunate, but in this day and age, I can understand your concernsWe are a very reputable and respected company and we are dedicated to serving the needs of our customersI pulled up your info and your credit card had
already been refunded for the *** Sometimes it takes a few days to show on your accountYour itinerary was cancelled and we have honored your requestBecause you had been working with a specialized vacation coordinator, we wanted to allow her the opportunity to address your concerns and answer any questionsWhen we followed up with your vacation coordinator, she notified us that you had not been able to connectTherefore we proceeded with the refund and cancellationWe hope you will be able to visit Branson, Missouri in the future and appreciate the opportunity to assist you!
Initial Consumer Rebuttal /* (2000, 7, 2016/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)