Initial Business Response /* (1000, 9, 2015/08/27) */
I have reviewed the entire file for ***Customer service is very important to us and we take this feedback very seriouslyIt appears that this was handled out of line with our typical reservations processI fully accept responsibility that
this situation was not handled correctlyI have attempted to contact ***I have left messages and await his callWe will do right by ***It is challenging when the tickets have already been usedHowever, we will stand tall and do what is right by our customersI am truly sorry for this outcome and would love for *** to come back to BransonPlease call and ask for the Director or Welcome Center ManagerWe will get you fixed upWe always promise to uphold the Accredited Standards of the Revdex.comOur customers happiness is extremely important! We have a company designed to help visitors enjoy their vacationsWe appreciate all the support
We felt they were high pressure. The first guy did a good job of presenting the material.Then gave us time to discuss with the 4 of us. He said we could put our cards up when we were ready.Then another agent would come and review if he had done a good job of explaining.THAT WAS MISLEADING The next guy was high pressure and determend we would buy
Initial Business Response /* (1000, 5, 2016/06/03) */
This was an unfortunate situation. First, I am very sorry to hear of your Mother's passing. Our thoughts and prayers are with you and you family. As we discussed on the phone, this was an error that was most unfortunate. Two completely...
different people with the last name of [redacted]. We do not and have not acted with any malicious or deceptive intent. We did make a mistake and your negative review brought it to our attention. We have corrected the mistake and our sincerest apologies for the confusion. I wish we could have spoke on the phone, prior to this escalating, but I understand your position. We take full responsibility. I was glad to hear that you enjoyed Branson! We appreciate the fact that you would use our service again in the future. To show our commitment to your satisfaction, we will also provide you with a few complementary tickets on your next visit. We appreciate your service to our country and the freedom that you have fought for. God Bless!
We had no complaint about the discounted tickets that we received from Save On Branson. Our negative experience came with the sales pitch for the Travel Club that was required. The presenter spoke for 90 minutes [not 60, as advertised]. His humor was caustic and the product was like a Pyramid Scheme. When we declined to purchase into the program, the salesman [Mike] insulted us, threatened that "he could detain us up to 4 hours if he wanted" snatched a piece of paper that I was doodling on, wrinkled it into a ball and threw it across the room. When we told him that we no longer wanted the tickets and stood to leave, he blocked our way, then followed us into the parking lot, hurling insults. We have attended time share presentations before that were aggressive, but his behavior crossed into harassment and threats. I hope this review might save someone else from encountering this individual.
Initial Business Response /* (1000, 5, 2016/06/29) */
[redacted],
[redacted] is a privately owned marketing company located in Branson, MO. We make reservations for all of the shows, attractions, and about 60 different lodging properties. We also have discounted packages that include shows...
and lodging. Branson.com is not affiliated with any other entity. We have researched our reservation system and are unable to find any reservations or packages under your name. We believe you have purchased your vacation package through another company.
When we receive correspondence expressing concern, we provide an avenue to seek assistance. Below is the contact information to the Branson Chamber of Commerce. We hope this information will be of help to you in resolving this unpleasant issue.
[redacted] Chamber of Commerce
[redacted]
[redacted] Area Chamber of [redacted] and [redacted]
** Box [redacted]
[redacted] XXXXX
Phone Number: (XXX) XXX-XXXX
Fax Number: (XXX) XXX-XXXX
Branson is a wonderful vacation destination and we sincerely hope this experience will not deter you visiting Branson in the future."
Final Business Response /* (1000, 14, 2016/07/13) */
We have spoken to this customer and this complaint was an error. The customer was filing an issue against Branson Travel Group and not Save on Branson. Please verify with the customer and remove this complaint.
Initial Business Response /* (1000, 5, 2016/11/14) */
We have been working with this customer over the last 24 hours and are resolving this matter. There is obviously some confusion and we will make sure everything is taken care of. The [redacted] is being refunded and the shows and being fixed. We...
feel terrible that the customer felt so angry. We will do everything in our power to ensure an positive and agreed resolution.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our seats were awesome at Sight & Sound Theatre. I called in and talked with Josh. He was very helpful and respectful answering my questions.
This part was really easy. We set up an appointment to view a travel offer from Destinations. We attended our meeting and were very interested in their offers. We wanted to check their background and history before we bought. They did not like this at all and wanted our decision immediately
We left and signed out and received our tickets. Everything went well except tHe sales meeting.
I was very pleased with our experience with Save on Branson. We were afraid we were getting trapped in to a time share presentation. Not at all. They kept to the 90 minute presentation which we were promised about a way to save on vacations. Everyone was very friendly and nice. Absolutely no high pressure. Our show tickets were ready on time with no hassle, and we had excellent tickets. We would recommend this company.
Initial Business Response /* (1000, 9, 2015/01/05) */
Spoke to [redacted] for the first time today. She was very pleasant and explained her situation. Our agency does work with outside vendors sometimes. This was handled by an outside vendor. The one time we had communication, [redacted] called our...
headquarters and spoke to our reservations department about her not traveling in 2014 and was made aware that she could use her package anytime over the next 12 months. There was never any request made of our office, nor were any of the stated concerns expressed. We had no idea of any misunderstandings or issues. This has allowed us to examine the situation and take steps to assure [redacted] was properly taken care of. The refund was processed as requested. Total customer satisfaction is always our #1 goal. We look forward to assisting [redacted] in the future with all her Branson shows and attractions.
Initial Business Response /* (1000, 5, 2016/11/12) */
We take customer complaints very seriously. Every recorded phone call and all internal notes were investigated. Customer's feelings are important and it is very unfortunate that this guest not happy with our previous attempts to help. I...
personally listened to the calls and the customer was told the details of the offer. I also listened to the customer service call where we offered to refund the guest's money or give her all her tickets for a highly reduced rate with no type of presentation. Our staff consistently went above and beyond to help. The end result was us refunding the credit card and cancelling the package.
Our manager actually went above and beyond by offering Showboat tickets and the Show tickets for [redacted] which is over 60% off the regular price. That was a "No strings attached" offer to help the customer and ensure her happiness with our business. We aim to please, and while we cannot make everyone happy, we acted in accordance with company policy and a sincere attempt was made to help this customer. The refund was issued and reservations were all cancelled after the customer called us.
We hope this guest has a wonderful visit to Branson and will happily provide some free tickets for the misunderstanding.
This company provided everything they promised in our phone call prior to our leaving for Branson. We received a great deal on show tickets. We did attend a vacation club presentation that went the promised length of time and was no pressure. A very positive experience.
Initial Business Response /* (1000, 5, 2016/08/22) */
We're disappointed to learn that this customer's experience with two attractions didn't turn out as expected. These are attractions with excellent reputations and they're very popular with visitors. We had extensive notes of your situation and...
I can assure you that we did everything to provide the customer with a wonderful experience in Branson.
We understand that the customer wanted to see an Elvis tribute artist. Although most [redacted] in Concert performances include Elvis, circumstances beyond their control sometimes means Elvis isn't in the lineup. As for Branson's Famous Old Time Photos, the manager offered another sitting at no charge, as well as a free frame. Reservations were made for the new sitting, but the customer didn't show. We're happy to offer the customer three tickets to see [redacted] an excellent performer who happens to be a cousin to Elvis, and a free sitting at the photo shop, as well as an 8x10 print. We can also provide a $20 credit to be used toward any service offered by our family of companies in Branson.
We are sincerely sorry that this experience did not live up to your expectations and we are dedicated to making it right.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just want to say Save-On-Branson was very helpful in accomadations at the [redacted] Hotel, free tickets to 3 shows for 3 people and savings book we used extensively. [redacted] and his cohort are very friendly, resourceful and trustworthy. I recommend them for your next Branson vacation. We just had to sit in on a travel membership offering which was the LEAST bit intimidating and didn't even last the 90 minutes they said it would last. The vacation membership presentation was actually very informative and the time flew by since the presenter was very pleasant. Look up Save-On-Branson and give them a shot. It would be hard to plan a cheaper vaca in Branson without them.
There were two separate transactions for this guest. We are happy to honor whichever package the guest wishes to keep. We will investigate the history and contact the customer to resolve, immediately.
Initial Business Response /* (1000, 5, 2016/07/08) */
Dear [redacted],
Branson.com is a privately owned marketing company located in Branson, MO. We make reservations for all of the shows, attractions, and about 60 different lodging properties. We also have discounted packages that include shows...
and
lodging. Branson.com is not affiliated with any other entity. We have researched our reservation system and are unable to find any reservations or packages under your name. We believe you have purchased your vacation package through another company.
We have asked the Revdex.com to forward your comments to Save On Branson.
Branson is a wonderful vacation destination and we sincerely hope this experience will not deter you visiting Branson in the future.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/04/20) */
We take customer service very seriously. We have a dedicated department to assist our customers with any issues that arise. Our team was unaware of your request. The vacation coordinator you spoke with is not at work, currently. Her brother...
is dying and she left to be with him. I have forwarded your information to our Customer Service manager. She will help you cancel, as you have requested. I apologize for the trouble. In the future, we suggest calling the customer service number and we will always handle any issues or requests that you have. Our dedicated customer service team are available 7 days per week from 8am to 9pm. We wish you the best with you mother in law and hope to earn your business again, in the future. We will pay for you to see a show for the trouble. Again, customer service is very important to us and we greatly appreciate you.
Initial Business Response /* (1000, 5, 2014/10/21) */
This customer purchased a package, which included 8 tickets for [redacted] This was a tremendous savings versus the [redacted] regular price. The customer called our office and expressed that they did not want to attend the preview, but would discuss it...
with all members in the party. No further communication was had. We expected the customer to arrive as schedule. To ensure a great experience - we booked the tickets and ensured the best possible seating for this customer. They did not arrive at our Welcome Center as scheduled. We called the customer and left a message. The next day, they had a Dinner Show and we did not cancel it, in order to ensure the guest could still attend the dinner and show. They did not attend, but we were billed for all 4 tickets. We billed the customer for the show they did not attend. After speaking with this customer, we are going to work with them to ensure they have a good experience with Save on Branson.
Initial Business Response /* (1000, 5, 2016/08/25) */
I have spoke with Mr. [redacted] and refunded his card to reflect the correct amount. We strive to provide the highest level of customer service to our guests. This whole situation should not have happen and I am taking steps to ensure that it...
does not happen again. We will be using the experience as training for our customer service specialists. We appreciate the [redacted] family for trusting us with their entertainment in Branson. We look forward to assisting them on their next visit later this year.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Charge back has not appeared on my card
Final Business Response /* (4000, 9, 2016/08/26) */
The refund was processed. Sometimes they do not appear instantly, but we have sent a receipt to customer. See below for a copy of the refund.
Final Consumer Response /* (2000, 11, 2016/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/07/13) */
We do not show a record of this customer traveling this year or having these tickets in 2017. Perhaps it is under a different name or with a different company. We pride ourselves on being very fair, reasonable and equitable. Our number one...
focus is providing exceptional vacation experiences. Will you please call our customer service manager and help us understand what has happen? We also want to ensure you have the correct company and we will make certain you are taken care of. XXX-XXX-XXXX and ask for [redacted].
Initial Consumer Rebuttal /* (2000, 8, 2017/07/14) */
Upon deeper investigation, we have found that this customer traveled in 2015. The notes were archived and would not have shown in 2017. The guest was unable to use their Silver Dollar City passes at that time. Although the price of the tickets has increased since 2015, we are happy to honor the tickets - as agreed. Our Customer Service Manager has left a message for the guest and is attempting to contact them regarding this matter.
Initial Business Response /* (1000, 9, 2015/08/27) */
I have reviewed the entire file for ***Customer service is very important to us and we take this feedback very seriouslyIt appears that this was handled out of line with our typical reservations processI fully accept responsibility that
this situation was not handled correctlyI have attempted to contact ***I have left messages and await his callWe will do right by ***It is challenging when the tickets have already been usedHowever, we will stand tall and do what is right by our customersI am truly sorry for this outcome and would love for *** to come back to BransonPlease call and ask for the Director or Welcome Center ManagerWe will get you fixed upWe always promise to uphold the Accredited Standards of the Revdex.comOur customers happiness is extremely important! We have a company designed to help visitors enjoy their vacationsWe appreciate all the support
We felt they were high pressure. The first guy did a good job of presenting the material.Then gave us time to discuss with the 4 of us. He said we could put our cards up when we were ready.Then another agent would come and review if he had done a good job of explaining.THAT WAS MISLEADING The next guy was high pressure and determend we would buy
Initial Business Response /* (1000, 5, 2016/06/03) */
This was an unfortunate situation. First, I am very sorry to hear of your Mother's passing. Our thoughts and prayers are with you and you family. As we discussed on the phone, this was an error that was most unfortunate. Two completely...
different people with the last name of [redacted]. We do not and have not acted with any malicious or deceptive intent. We did make a mistake and your negative review brought it to our attention. We have corrected the mistake and our sincerest apologies for the confusion. I wish we could have spoke on the phone, prior to this escalating, but I understand your position. We take full responsibility. I was glad to hear that you enjoyed Branson! We appreciate the fact that you would use our service again in the future. To show our commitment to your satisfaction, we will also provide you with a few complementary tickets on your next visit. We appreciate your service to our country and the freedom that you have fought for. God Bless!
We had no complaint about the discounted tickets that we received from Save On Branson. Our negative experience came with the sales pitch for the Travel Club that was required. The presenter spoke for 90 minutes [not 60, as advertised]. His humor was caustic and the product was like a Pyramid Scheme. When we declined to purchase into the program, the salesman [Mike] insulted us, threatened that "he could detain us up to 4 hours if he wanted" snatched a piece of paper that I was doodling on, wrinkled it into a ball and threw it across the room. When we told him that we no longer wanted the tickets and stood to leave, he blocked our way, then followed us into the parking lot, hurling insults. We have attended time share presentations before that were aggressive, but his behavior crossed into harassment and threats. I hope this review might save someone else from encountering this individual.
Initial Business Response /* (1000, 5, 2016/06/29) */
[redacted],
[redacted] is a privately owned marketing company located in Branson, MO. We make reservations for all of the shows, attractions, and about 60 different lodging properties. We also have discounted packages that include shows...
and lodging. Branson.com is not affiliated with any other entity. We have researched our reservation system and are unable to find any reservations or packages under your name. We believe you have purchased your vacation package through another company.
When we receive correspondence expressing concern, we provide an avenue to seek assistance. Below is the contact information to the Branson Chamber of Commerce. We hope this information will be of help to you in resolving this unpleasant issue.
[redacted] Chamber of Commerce
[redacted]
[redacted] Area Chamber of [redacted] and [redacted]
** Box [redacted]
[redacted] XXXXX
Phone Number: (XXX) XXX-XXXX
Fax Number: (XXX) XXX-XXXX
Branson is a wonderful vacation destination and we sincerely hope this experience will not deter you visiting Branson in the future."
Final Business Response /* (1000, 14, 2016/07/13) */
We have spoken to this customer and this complaint was an error. The customer was filing an issue against Branson Travel Group and not Save on Branson. Please verify with the customer and remove this complaint.
Initial Business Response /* (1000, 5, 2016/11/14) */
We have been working with this customer over the last 24 hours and are resolving this matter. There is obviously some confusion and we will make sure everything is taken care of. The [redacted] is being refunded and the shows and being fixed. We...
feel terrible that the customer felt so angry. We will do everything in our power to ensure an positive and agreed resolution.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our seats were awesome at Sight & Sound Theatre. I called in and talked with Josh. He was very helpful and respectful answering my questions.
This part was really easy. We set up an appointment to view a travel offer from Destinations. We attended our meeting and were very interested in their offers. We wanted to check their background and history before we bought. They did not like this at all and wanted our decision immediately
We left and signed out and received our tickets. Everything went well except tHe sales meeting.
I was very pleased with our experience with Save on Branson. We were afraid we were getting trapped in to a time share presentation. Not at all. They kept to the 90 minute presentation which we were promised about a way to save on vacations. Everyone was very friendly and nice. Absolutely no high pressure. Our show tickets were ready on time with no hassle, and we had excellent tickets. We would recommend this company.
Initial Business Response /* (1000, 9, 2015/01/05) */
Spoke to [redacted] for the first time today. She was very pleasant and explained her situation. Our agency does work with outside vendors sometimes. This was handled by an outside vendor. The one time we had communication, [redacted] called our...
headquarters and spoke to our reservations department about her not traveling in 2014 and was made aware that she could use her package anytime over the next 12 months. There was never any request made of our office, nor were any of the stated concerns expressed. We had no idea of any misunderstandings or issues. This has allowed us to examine the situation and take steps to assure [redacted] was properly taken care of. The refund was processed as requested. Total customer satisfaction is always our #1 goal. We look forward to assisting [redacted] in the future with all her Branson shows and attractions.
Initial Business Response /* (1000, 5, 2016/11/12) */
We take customer complaints very seriously. Every recorded phone call and all internal notes were investigated. Customer's feelings are important and it is very unfortunate that this guest not happy with our previous attempts to help. I...
personally listened to the calls and the customer was told the details of the offer. I also listened to the customer service call where we offered to refund the guest's money or give her all her tickets for a highly reduced rate with no type of presentation. Our staff consistently went above and beyond to help. The end result was us refunding the credit card and cancelling the package.
Our manager actually went above and beyond by offering Showboat tickets and the Show tickets for [redacted] which is over 60% off the regular price. That was a "No strings attached" offer to help the customer and ensure her happiness with our business. We aim to please, and while we cannot make everyone happy, we acted in accordance with company policy and a sincere attempt was made to help this customer. The refund was issued and reservations were all cancelled after the customer called us.
We hope this guest has a wonderful visit to Branson and will happily provide some free tickets for the misunderstanding.
This company provided everything they promised in our phone call prior to our leaving for Branson. We received a great deal on show tickets. We did attend a vacation club presentation that went the promised length of time and was no pressure. A very positive experience.
Initial Business Response /* (1000, 5, 2016/08/22) */
We're disappointed to learn that this customer's experience with two attractions didn't turn out as expected. These are attractions with excellent reputations and they're very popular with visitors. We had extensive notes of your situation and...
I can assure you that we did everything to provide the customer with a wonderful experience in Branson.
We understand that the customer wanted to see an Elvis tribute artist. Although most [redacted] in Concert performances include Elvis, circumstances beyond their control sometimes means Elvis isn't in the lineup. As for Branson's Famous Old Time Photos, the manager offered another sitting at no charge, as well as a free frame. Reservations were made for the new sitting, but the customer didn't show. We're happy to offer the customer three tickets to see [redacted] an excellent performer who happens to be a cousin to Elvis, and a free sitting at the photo shop, as well as an 8x10 print. We can also provide a $20 credit to be used toward any service offered by our family of companies in Branson.
We are sincerely sorry that this experience did not live up to your expectations and we are dedicated to making it right.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just want to say Save-On-Branson was very helpful in accomadations at the [redacted] Hotel, free tickets to 3 shows for 3 people and savings book we used extensively. [redacted] and his cohort are very friendly, resourceful and trustworthy. I recommend them for your next Branson vacation. We just had to sit in on a travel membership offering which was the LEAST bit intimidating and didn't even last the 90 minutes they said it would last. The vacation membership presentation was actually very informative and the time flew by since the presenter was very pleasant. Look up Save-On-Branson and give them a shot. It would be hard to plan a cheaper vaca in Branson without them.
There were two separate transactions for this guest. We are happy to honor whichever package the guest wishes to keep. We will investigate the history and contact the customer to resolve, immediately.
Initial Business Response /* (1000, 5, 2016/07/08) */
Dear [redacted],
Branson.com is a privately owned marketing company located in Branson, MO. We make reservations for all of the shows, attractions, and about 60 different lodging properties. We also have discounted packages that include shows...
and
lodging. Branson.com is not affiliated with any other entity. We have researched our reservation system and are unable to find any reservations or packages under your name. We believe you have purchased your vacation package through another company.
We have asked the Revdex.com to forward your comments to Save On Branson.
Branson is a wonderful vacation destination and we sincerely hope this experience will not deter you visiting Branson in the future.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/04/20) */
We take customer service very seriously. We have a dedicated department to assist our customers with any issues that arise. Our team was unaware of your request. The vacation coordinator you spoke with is not at work, currently. Her brother...
is dying and she left to be with him. I have forwarded your information to our Customer Service manager. She will help you cancel, as you have requested. I apologize for the trouble. In the future, we suggest calling the customer service number and we will always handle any issues or requests that you have. Our dedicated customer service team are available 7 days per week from 8am to 9pm. We wish you the best with you mother in law and hope to earn your business again, in the future. We will pay for you to see a show for the trouble. Again, customer service is very important to us and we greatly appreciate you.
Initial Business Response /* (1000, 5, 2014/10/21) */
This customer purchased a package, which included 8 tickets for [redacted] This was a tremendous savings versus the [redacted] regular price. The customer called our office and expressed that they did not want to attend the preview, but would discuss it...
with all members in the party. No further communication was had. We expected the customer to arrive as schedule. To ensure a great experience - we booked the tickets and ensured the best possible seating for this customer. They did not arrive at our Welcome Center as scheduled. We called the customer and left a message. The next day, they had a Dinner Show and we did not cancel it, in order to ensure the guest could still attend the dinner and show. They did not attend, but we were billed for all 4 tickets. We billed the customer for the show they did not attend. After speaking with this customer, we are going to work with them to ensure they have a good experience with Save on Branson.
Initial Business Response /* (1000, 5, 2016/08/25) */
I have spoke with Mr. [redacted] and refunded his card to reflect the correct amount. We strive to provide the highest level of customer service to our guests. This whole situation should not have happen and I am taking steps to ensure that it...
does not happen again. We will be using the experience as training for our customer service specialists. We appreciate the [redacted] family for trusting us with their entertainment in Branson. We look forward to assisting them on their next visit later this year.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Charge back has not appeared on my card
Final Business Response /* (4000, 9, 2016/08/26) */
The refund was processed. Sometimes they do not appear instantly, but we have sent a receipt to customer. See below for a copy of the refund.
Final Consumer Response /* (2000, 11, 2016/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/07/13) */
We do not show a record of this customer traveling this year or having these tickets in 2017. Perhaps it is under a different name or with a different company. We pride ourselves on being very fair, reasonable and equitable. Our number one...
focus is providing exceptional vacation experiences. Will you please call our customer service manager and help us understand what has happen? We also want to ensure you have the correct company and we will make certain you are taken care of. XXX-XXX-XXXX and ask for [redacted].
Initial Consumer Rebuttal /* (2000, 8, 2017/07/14) */
Upon deeper investigation, we have found that this customer traveled in 2015. The notes were archived and would not have shown in 2017. The guest was unable to use their Silver Dollar City passes at that time. Although the price of the tickets has increased since 2015, we are happy to honor the tickets - as agreed. Our Customer Service Manager has left a message for the guest and is attempting to contact them regarding this matter.