Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr [redacted] ***, (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The [redacted] Group, LLC to provide technology for their travel club, [redacted] Network (WIN)SaveOn has no part in any marketing, selling, management or administration of WIN travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ websiteThe filed complaint references that Mr [redacted] was offered various travel vouchers in exchange for attending a sales presentationSaveOn does not have presentations and we do not take any part in the marketing or solicitation of WINWe are not responsible for fulfilling any incentives or gifts offered before, during or after the sales presentationIn a phone call that took place between Mr [redacted] and SaveOnResorts.com on June 17, 2016, we explained our contractual relationship with WINWe informed Mr [redacted] that we are two separate business entities and only provide technology and fulfillment services for WINIn an attempt to expedite a resolution, SaveOn has informed WIN of Mr***’s issue and if he needs further assistance we urge him to contact WIN at (858)649-We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of the [redacted] NetworkPlease contact us at 858-999-if you have further inquiries regarding this consumer complaint [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After my phone conversation with [redacted] *** for Save On I did get an email from [redacted] that they would get with their accounting department and get back to me in a few days I have not heard anything from them yet Regards, [redacted]
Attended a "Presentation" by PPV offering airline tickets and a Mariott stayIt was from a mailed offeer to Fly a US Sirline, signed by Carla Streetman and listing a phone number;; At the meeting site, where couples were gathered, no presenter showed up There was projection equipment and a laptop A Revdex.com business review for SaveOnReservations.com LLC was lying aroundNo reference to PPV was made Is PPV related to SaveOnResorts? We left at 3:45, other guests remained, complaining to one another Why would a company rent a hotel room, leave their id and machines and not show up?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I think Saveonresorts is using [redacted] as a cover so they will not have to be responsible for their sales tacticsThe fact that they have record of me contacting them several times is just further proof of my original complaintI did contact them several times but they did not fulfill any of my requests! My complaint was that I could NOT get them to do anything for meIf saveonresorts does not want to be associated with [redacted] they need to quit letting them use their names in their sales promotions and on their brochuresAlso, why does saveonresorts have access to my file if they are not in anyway responsible for the service? I was told to take my complaints to [redacted] which I did doI got the same run around that I usually get and they said they would call me back but they never did I have also filed a complaint with the Revdex.com in [redacted] about [redacted] and have not received any response Regards, [redacted]
Dear Revdex.com of San Diego, SaveOnResorts.com, LLC has reached out to member [redacted] regarding Complaint ID# [redacted] Initially, Mr [redacted] attended a sales presentation by Blue Sky Concierge and signed up for a membership with the promise of a free cruise Howard has not received any follow up information from Blue Sky Concierge regarding capability of booking said trip As we do not have access to promissory vouchers via Blue Sky Concierge, we attempted to assist the member with booking and customer service Howard proceeded with booking a free trip to Las Vegas, with additional fees for upgrades, through Blue Sky Concierge Mr [redacted] later informed SaveOnResorts.com that he hadn’t received his due rewards credits for this booking; we had not received any notification of said reservation, as it was not booked with us SaveOnResorts.com representatives assisted Mr [redacted] through the rewards credits process and applied credits for this tripMember is also dissatisfied with the fact that, upon calling the Customer Service line, his call is assigned to the next available representative instead of one of Howard's choosing We informed Howard that members are more than welcome to request a specific Concierge upon connecting with said line, subject to availability Howard has decided to stay a member and has already been assisted with quotes and finalization of booking a future trip to South Carolina: North Myrtle Beach’s Ocean Drive Beach & Golf Resort on June 22nd We will continue to provide any services requested by Mr [redacted] and our members We are confident that we will deliver the level of service that Howard is looking for Please feel free to contact us at (858) 625-with any questions or concerns regarding this matter Thank you, SaveOnResorts.com, LLC
Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mrs [redacted] (complaint ID [redacted] ) The filed complaint references that Mrs [redacted] was receiving prerecorded phone calls/message and wishes to be placed on a “Do not call” listAfter investigating this matter closely, we found that Mrs [redacted] had multiple phone numbers on her account Our team has taken the necessary steps to ensure that Mrs [redacted] does not receive any prerecorded calls/messages in the futureMrs [redacted] has been placed on the “Do Not Call” list of our auto dialer, we have also placed all information on our “Do Not Call” list through our administrative side, which it will stop all future communicationIn a conversation that took place on Thursday November 3rd, 2016, between Mrs [redacted] and SaveOnResorts, It was explained to we have placed them in a “Do Not Call” list, and we have taken the necessary measures to ensure they do not receive any future calls/messagesAfter explaining this in detail to Mrs [redacted] , she was very pleased with the solutionIt is further understood that if Mrs [redacted] is in need of further assistance, she can contact us, to rectify any future issues or concerns SaveOnResorts.com has assisted Mrs [redacted] with her complaint, and we hope that she is satisfied with the outcomePlease contact us at [redacted] if you have further inquiries regarding this complaintThank you, [redacted] Executive Client Support Specialist SaveOnResorts.com, LLC [redacted]
Dear Revdex.com of San Diego, I am responding to the notification received for consumer complaint filed by [redacted] (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by Vacation Now for Less to provide technology and services for the member’s websiteSaveOn has no part in any marketing, selling, management or administration of the Vacation Now for Less Vacation Club The filed complaint references that Vacation Now for Less is partnered with SaveOn, and thatThat statement is falseSaveOn is not partnered with Vacation Now for Less (VNFL), we are contracted to provide technological services solely related to the members website accessSaveOn in no way handles member cancellations, refunds or any other contractually related items with VNFLUpon receipt of this complaint, SaveOn contacted VNFL to communicate Mrs [redacted] ’s complaints to the correct companyWe received a response from VNFL indicating they had been in communication with Mrs [redacted] and were attempting to refund her, but had not yet in writing (or email) received cancellation noticeRegardless of this, in an attempt to resolve the issue, VNFL has initiated the refund process of 100% of the [redacted] ’s payment that was made to VNFLIf the [redacted] ’s have any further questions we urge them to contact VNFL We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of Vacation Now for Less Vacation Club Please contact us at ###-###-#### if you have further inquiries regarding this consumer complaint Thank you, SaveOnResorts.com, LLC
Revdex.com:es I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.guess I should file a complaint on Blue Sky concierge.I thought that Save On Resorts would help with the cothat is selling their memberships, and not doing what they promise Regards, [redacted]
I would tell you to save your money and do not buy into their sales pitchAll it is is a high pressure sales pitchYou can actually get as good as or better deal on your ownIf you are willing to do the researchMy husband and I purchased a supreme membership and then tried to cancel after we finally received our login info and found out what everything was going to cost and how to go about doing everything that we wanted to do for a trip we were going to takeNeedless to say we could not cancel nor did we get anything back on our membership feesSo we used them to book a trip of which I did ALL of the research and finding which plane fares and times etcof which we would needThe overall trip cost was over $14,We received a check back for $I guess that was for my workThey were a pain to deal with and I even had to tell the agent what a cabin was on board a shipIt was pathetic Unfortunately we are out the money and will not deal with them again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this company is well aware and in writing with vnfli lists them as partners Only because I have been issued the refund do I consider this matter resolved The only issue I have with this statement is vnfl had received a certified letter by the day the complaint was filed and vnfl continues to improperly provide information And if save on would like to continue to keep a clean reputation they may better consider more forthright clients Regards, [redacted]
Dear BBB of San Diego, I am responding to the notification received for consumer complaint filed by [redacted] A [redacted] (complaint ID [redacted] ). SaveOnResorts.com, LLC (SaveOn) is a technology company which was contracted by Signature Escapes, INC.... to provide technology and services for the member’s website, which is accessed at www.signature-escapes.com. SaveOn has no part in any marketing, selling, management or administration of the Signature Escapes Vacation Club. After a search of our database, we see that [redacted] was entered into our system as a member of a Signature Escapes Vacation Club on October 1st, 2013. Due to Signature Escapes failing to pay SaveOn to service Ms. [redacted] ’s account, we interrupted account access to the member’s website on November 21st, 2013. Prior to this, SaveOn provided notification to [redacted] on November 18th, 2013 via the email address on file ( [redacted] @live.com). SaveOn has terminated its agreement with Signature Escapes as of November 15th. We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of Signature Escapes, INC. Vacation Club, or any of the incentives they offer in exchange for attendance to a presentation. Please contact us at ###-###-#### if you have further inquiries regarding this consumer complaint. Thank you, SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr [redacted] (complaint ID [redacted] )The complaint is in reference to a reservation error in which the system incorrectly associated similar properties On November 1, we were able to reconcile the issue by relocating Mr [redacted] to the correct resort, PVC at the Roundhouse Resort, at no additional cost the member SaveOnResorts.com would like to apologize for the booking error and any inconvenience this may have causedWe were able to assist Mr [redacted] by relocating him to the correct resort at no additional cost and we hope that this provides a satisfactory resolution to his complaint Please contact us at 858-999-if you have further inquiries regarding this complaint Thank you, [redacted] Operations Coordinator SaveOnResorts.com, LLC 858-999- (877)737- [redacted] @saveonresorts.com
My girlfriend and I attended a presentation in Seminole florida at Explori Travel and Now have a Membership that we use at home, and when we travelWe are able to share our member benefits with family members and friends who all now enjoy the savings and we earn reward credits for everything they do using our membership
I wish we would have known about this program sooner, so I could have saved on my past traveling
The certification for the free cruise was just as it said we paid taxes and port charges and are going to cozumel and grand cayman in March
Dear the Revdex.com of San Diego,
I am responding to the notification received for a consumer
complaint filed by Mr*** ** *** (complaint ID ***)The complaint
references that Mr***
was not satisfied with the coupon for the website or
the hotels that were available upon conducting searches for hotel
accommodations
On July 8, SaveOnResorts.com contacted Mr*** via
phone and left a voice messageWe also followed up via email on July 10, offering
Mr*** a $Savings Code, triple the value of the original code, to be
used through a similar website called *** *** ***Please see the attachment to view the email that was sent
SaveOnResorts.com has assisted Mr*** and provided a code
that is triple the value of that mentioned in the initial complaintWe hope
that he is satisfied with the outcomePlease contact us at 858-999-if you
have further inquiries regarding this complaint
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
Since I joined at the end of 2014, I have booked separate vacations and in each instance I found better airline fares, hotel rates and cruise rates on my own through the internet that "Save On" couldn't even match In each case Save On did give me credits to my account equal to 10% of the difference, which they said they didn't have to give me because I was required to purchase the vacation from them at the higher price first, (this is their 110% guarantee which truly amounts to only a 10% rebate on their higher fee); however, I requested a refund of my $2,800+ membership fee (yes $2,it started at $9,000+ and that's how far they dropped it) because what they promised (better rates because they sell their inventory to wholesalers) I found better rates at these exact wholesalers (Priceline and Travelocity) that they promised to beat I have found this business to be a scam After numerous follow-ups to try to get my membership fee reimbursed, they stopped answering my repeated e-mails I can't ever see using this membership so I only hope that everyone who reads my genuine complaint is warned to STAY AWAY FROM SAVE ON RESORTS
Also the free cruise and flight offers to lure you to their presentation are so ludicrous because you have to pay a deposit before they even tell you if your dates are available and if they're not available they book you on the next availability What happens if you're not available when they book it? I don't know but I wouldn't trust these thieves Do yourself a favor and stay away from this presentation and sales pitch because it truly is scam
Dear Revdex.com of San Diego,
I am responding to the notification
received for the consumer complaint filed by Mr*** *** (Complaint ID ***)
The
filed complaint references that Mr
*** was charged $2100, three times, when trying to book a vacation due to an
error message he receivedHe also states that after contacting his bank, he
was informed there were pending charges in the amount of $He mentioned
that two of the charges were dropped but there was one charge of $that remained
Our records reflect that all three
pending charges were immediately voided and refunded to Mr***The first
charge which was placed on 7/12/at 11:25:54PM was voided on 7/12/at
11:25:55PM (reference ID ***0)
The second charge which was placed on
7/12/at 11:26:35PM was voided on 7/12/at 11:26:39PM (reference ID ***9)The third and final
charge was placed on 7/12/at 11:34:36PM and it was voided on 7/12/at
11:34:37PM (reference ID ***2)
Per
a conversation that took place on 8/8/between Resortcom Marketing (owner of
Prime Access Resorts) and SaveOnResorts.com LLC., Mr*** will be refunded
the full amountHe will be receiving a check from Appreciation Events which
includes the $plus all taxes and fees that were paid
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have voided and returned all pending
charges from the reservations mentioned in the complaintIn addition, we have
contacted Resortcom Marketing and they will be issuing a full refund for the
customerPlease contact us at ###-###-#### if you have further inquiries
regarding this consumer complaint
Thank you,
SaveOnResorts.com, LLC
Dear Revdex.com of San Diego,
I am responding to the notification received for consumer
complaint filed by *** *** (complaint ID ***). SaveOnResorts.com,
LLC (SaveOn) is a technology company which was contracted by ***
***
to provide technology and services for the member’s website, which is accessed
at www.beyondxpectationsinc.com
SaveOn has no part in any marketing, selling, management or administration of
the *** *** Vacation Club, or any of its members’ contracts
After a search of our database, we see that *** *** was
entered into our system as a member of a *** *** Vacation Club on January
20th, Since SaveOn only manages the member’s website and has
no control over pricing, contracts, sales, cancellations or refunds of the
member’s contract, she is filing the complaint against the wrong company
Additionally, to address *** *** contention that she received poor service
with reservations assistance, I see that SaveOn had contact with the *** at
least seven times between their entry into the system (1/20/2014) and when this
complaint was filed on 2/1/
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have no affiliation with the marketing,
selling, contracting or management of *** *** Vacation Club, or any
of its members’ contracts. Please contact us at 858-625-if you have
further inquiries regarding this consumer complaint
Thank you,
SaveOnResorts.com, LLC
src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAANcAAABLCAYAAADj2RKNAAAgAElEQ...⇄ />
SaveOnResorts.com, LLC La Place Court, Suite 100Carlsbad, CA
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by *** *** (complaint ID ***)The complaint is in reference to being removed from "member" list, stop renewal calls and to assure no invoices are due. We attempted to call Mrs *** today 08/10/at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message We wanted to inform Mrs *** that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account With regards to the invoices received from Premium Member Services, we have removed Mrs *** name from electronic renewal system She will not receive any additional invoices due to that there's no outstanding payments on the account All of Mrs ***'s requests have been fulfilled as requested If Mrs *** has any further questions or concerns I would encourage her to contact myself at (858)999-ext ***
Regard, *** ***
Client Support |Quality Assurance office: ext ***fax: email: ***
SaveOnResorts is part of a scam with different parties in several states who direct blame for problems on each other One sends an invitation to a seminar, under multiple names, without naming the other parties so you can’t look them up; the second is a travel club with multiple names which claims to partner with a booking agentThe one name that appears consistently is SaveOnResorts, presented as an integral partner and whose Revdex.com certification is touted but which very insistently denies any responsibility or significant business relation when there are problems We joined the travel club only after hearing several times that 1) they guaranteed in writing a 3-business-day cancellation period and 2) that they would hold depositing our check a day while we transferred funds into the account They deposited the check hours later and we cancelled the membership the next morningWe were told that the days would be up Tuesday afternoon; we have learned that the day of the seminar, mostly Thursday afternoons, is counted as one full dayAll you get is the name of the club; to log on to inspect the membership requires a code which they promise to call you the next dayThe welcome handout they give you actually says 'the next day or so' and they aren't open on the weekendSo if you aren't suspicious and can't get the code on Monday, you've passed the deadline for cancellationThe voucher you're given at the end of the seminar is worthless, requiring $for a free gift Most of the complaints have to do with the poor quality of service and product with SaveOnResorts, which denies any responsibility and deflects it back to the travel club We were able to get our membership fee back because we cancelled within the deadline and had proof of a fax of the cancellationWe also sent a return-receipt certified letter which was never returnedIt took multiple attempts to contact the travel club and we finally received a response only after they were contacted by the state attorney general's office
Dear Revdex.com of San Diego,
I am responding to the notification received for the
consumer complaint filed by *** *** (complaint ID ***)
SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by
Destinations World Wide Incto provide technology for their vacation club,
Beyond Xpectations IncSaveOn has no part in any marketing, selling, management
or administration of the Beyond Xpectations travel club or any of its members’
contracts; SaveOn solely provides technology for the members’ website, www.beyondxpectationsinc.com,
which is accessed and available for Beyond Xpectations members
The filed complaint references that Mr*** was lead
to believe he would receive two roundtrip airfare tickets anywhere in the
continental US departing from a major airportSaveOn does not operate any
vacation clubWe are contracted to provide technology and fulfillment services
through the members’ website which we manageSaveOnResorts.com does not have
presentations and we do not take any part in the marketing or solicitation of
Beyond Xpectations IncVacation Club
Per a conversation that took place on 7/1/between ***
*** and SaveOnResorts.com, it was explained that SaveOnResorts.com only
provides travel and fulfillment services to Beyond XpectationsIt was also
explained that we are not responsible for fulfilling any incentives or gifts
offered before, during or after the sales presentationSaveOnResorts.com has
already informed Beyond Xpectations regarding Mr***’s issue in an
attempt to expedite a resolution, and if he needs further assistance we urge
them to contact Beyond Xpectations at ###-###-####
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have no affiliation with the marketing,
selling, contracting or management of the Beyond Xpectations travel club or its
members’ contracts. Please contact us at ###-###-#### if you have further
inquiries regarding this consumer complaint
Thank you,
SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr [redacted] ***, (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The [redacted] Group, LLC to provide technology for their travel club, [redacted] Network (WIN)SaveOn has no part in any marketing, selling, management or administration of WIN travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ websiteThe filed complaint references that Mr [redacted] was offered various travel vouchers in exchange for attending a sales presentationSaveOn does not have presentations and we do not take any part in the marketing or solicitation of WINWe are not responsible for fulfilling any incentives or gifts offered before, during or after the sales presentationIn a phone call that took place between Mr [redacted] and SaveOnResorts.com on June 17, 2016, we explained our contractual relationship with WINWe informed Mr [redacted] that we are two separate business entities and only provide technology and fulfillment services for WINIn an attempt to expedite a resolution, SaveOn has informed WIN of Mr***’s issue and if he needs further assistance we urge him to contact WIN at (858)649-We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of the [redacted] NetworkPlease contact us at 858-999-if you have further inquiries regarding this consumer complaint [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After my phone conversation with [redacted] *** for Save On I did get an email from [redacted] that they would get with their accounting department and get back to me in a few days I have not heard anything from them yet Regards, [redacted]
Attended a "Presentation" by PPV offering airline tickets and a Mariott stayIt was from a mailed offeer to Fly a US Sirline, signed by Carla Streetman and listing a phone number;; At the meeting site, where couples were gathered, no presenter showed up There was projection equipment and a laptop A Revdex.com business review for SaveOnReservations.com LLC was lying aroundNo reference to PPV was made Is PPV related to SaveOnResorts? We left at 3:45, other guests remained, complaining to one another Why would a company rent a hotel room, leave their id and machines and not show up?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I think Saveonresorts is using [redacted] as a cover so they will not have to be responsible for their sales tacticsThe fact that they have record of me contacting them several times is just further proof of my original complaintI did contact them several times but they did not fulfill any of my requests! My complaint was that I could NOT get them to do anything for meIf saveonresorts does not want to be associated with [redacted] they need to quit letting them use their names in their sales promotions and on their brochuresAlso, why does saveonresorts have access to my file if they are not in anyway responsible for the service? I was told to take my complaints to [redacted] which I did doI got the same run around that I usually get and they said they would call me back but they never did I have also filed a complaint with the Revdex.com in [redacted] about [redacted] and have not received any response Regards, [redacted]
Dear Revdex.com of San Diego, SaveOnResorts.com, LLC has reached out to member [redacted] regarding Complaint ID# [redacted] Initially, Mr [redacted] attended a sales presentation by Blue Sky Concierge and signed up for a membership with the promise of a free cruise Howard has not received any follow up information from Blue Sky Concierge regarding capability of booking said trip As we do not have access to promissory vouchers via Blue Sky Concierge, we attempted to assist the member with booking and customer service Howard proceeded with booking a free trip to Las Vegas, with additional fees for upgrades, through Blue Sky Concierge Mr [redacted] later informed SaveOnResorts.com that he hadn’t received his due rewards credits for this booking; we had not received any notification of said reservation, as it was not booked with us SaveOnResorts.com representatives assisted Mr [redacted] through the rewards credits process and applied credits for this tripMember is also dissatisfied with the fact that, upon calling the Customer Service line, his call is assigned to the next available representative instead of one of Howard's choosing We informed Howard that members are more than welcome to request a specific Concierge upon connecting with said line, subject to availability Howard has decided to stay a member and has already been assisted with quotes and finalization of booking a future trip to South Carolina: North Myrtle Beach’s Ocean Drive Beach & Golf Resort on June 22nd We will continue to provide any services requested by Mr [redacted] and our members We are confident that we will deliver the level of service that Howard is looking for Please feel free to contact us at (858) 625-with any questions or concerns regarding this matter Thank you, SaveOnResorts.com, LLC
Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mrs [redacted] (complaint ID [redacted] ) The filed complaint references that Mrs [redacted] was receiving prerecorded phone calls/message and wishes to be placed on a “Do not call” listAfter investigating this matter closely, we found that Mrs [redacted] had multiple phone numbers on her account Our team has taken the necessary steps to ensure that Mrs [redacted] does not receive any prerecorded calls/messages in the futureMrs [redacted] has been placed on the “Do Not Call” list of our auto dialer, we have also placed all information on our “Do Not Call” list through our administrative side, which it will stop all future communicationIn a conversation that took place on Thursday November 3rd, 2016, between Mrs [redacted] and SaveOnResorts, It was explained to we have placed them in a “Do Not Call” list, and we have taken the necessary measures to ensure they do not receive any future calls/messagesAfter explaining this in detail to Mrs [redacted] , she was very pleased with the solutionIt is further understood that if Mrs [redacted] is in need of further assistance, she can contact us, to rectify any future issues or concerns SaveOnResorts.com has assisted Mrs [redacted] with her complaint, and we hope that she is satisfied with the outcomePlease contact us at [redacted] if you have further inquiries regarding this complaintThank you, [redacted] Executive Client Support Specialist SaveOnResorts.com, LLC [redacted]
Dear Revdex.com of San Diego, I am responding to the notification received for consumer complaint filed by [redacted] (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by Vacation Now for Less to provide technology and services for the member’s websiteSaveOn has no part in any marketing, selling, management or administration of the Vacation Now for Less Vacation Club The filed complaint references that Vacation Now for Less is partnered with SaveOn, and thatThat statement is falseSaveOn is not partnered with Vacation Now for Less (VNFL), we are contracted to provide technological services solely related to the members website accessSaveOn in no way handles member cancellations, refunds or any other contractually related items with VNFLUpon receipt of this complaint, SaveOn contacted VNFL to communicate Mrs [redacted] ’s complaints to the correct companyWe received a response from VNFL indicating they had been in communication with Mrs [redacted] and were attempting to refund her, but had not yet in writing (or email) received cancellation noticeRegardless of this, in an attempt to resolve the issue, VNFL has initiated the refund process of 100% of the [redacted] ’s payment that was made to VNFLIf the [redacted] ’s have any further questions we urge them to contact VNFL We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of Vacation Now for Less Vacation Club Please contact us at ###-###-#### if you have further inquiries regarding this consumer complaint Thank you, SaveOnResorts.com, LLC
Revdex.com:es I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.guess I should file a complaint on Blue Sky concierge.I thought that Save On Resorts would help with the cothat is selling their memberships, and not doing what they promise Regards, [redacted]
I would tell you to save your money and do not buy into their sales pitchAll it is is a high pressure sales pitchYou can actually get as good as or better deal on your ownIf you are willing to do the researchMy husband and I purchased a supreme membership and then tried to cancel after we finally received our login info and found out what everything was going to cost and how to go about doing everything that we wanted to do for a trip we were going to takeNeedless to say we could not cancel nor did we get anything back on our membership feesSo we used them to book a trip of which I did ALL of the research and finding which plane fares and times etcof which we would needThe overall trip cost was over $14,We received a check back for $I guess that was for my workThey were a pain to deal with and I even had to tell the agent what a cabin was on board a shipIt was pathetic Unfortunately we are out the money and will not deal with them again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this company is well aware and in writing with vnfli lists them as partners Only because I have been issued the refund do I consider this matter resolved The only issue I have with this statement is vnfl had received a certified letter by the day the complaint was filed and vnfl continues to improperly provide information And if save on would like to continue to keep a clean reputation they may better consider more forthright clients Regards, [redacted]
Dear BBB of San Diego, I am responding to the notification received for consumer complaint filed by [redacted] A [redacted] (complaint ID [redacted] ). SaveOnResorts.com, LLC (SaveOn) is a technology company which was contracted by Signature Escapes, INC.... to provide technology and services for the member’s website, which is accessed at www.signature-escapes.com. SaveOn has no part in any marketing, selling, management or administration of the Signature Escapes Vacation Club. After a search of our database, we see that [redacted] was entered into our system as a member of a Signature Escapes Vacation Club on October 1st, 2013. Due to Signature Escapes failing to pay SaveOn to service Ms. [redacted] ’s account, we interrupted account access to the member’s website on November 21st, 2013. Prior to this, SaveOn provided notification to [redacted] on November 18th, 2013 via the email address on file ( [redacted] @live.com). SaveOn has terminated its agreement with Signature Escapes as of November 15th. We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of Signature Escapes, INC. Vacation Club, or any of the incentives they offer in exchange for attendance to a presentation. Please contact us at ###-###-#### if you have further inquiries regarding this consumer complaint. Thank you, SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr [redacted] (complaint ID [redacted] )The complaint is in reference to a reservation error in which the system incorrectly associated similar properties On November 1, we were able to reconcile the issue by relocating Mr [redacted] to the correct resort, PVC at the Roundhouse Resort, at no additional cost the member SaveOnResorts.com would like to apologize for the booking error and any inconvenience this may have causedWe were able to assist Mr [redacted] by relocating him to the correct resort at no additional cost and we hope that this provides a satisfactory resolution to his complaint Please contact us at 858-999-if you have further inquiries regarding this complaint Thank you, [redacted] Operations Coordinator SaveOnResorts.com, LLC 858-999- (877)737- [redacted] @saveonresorts.com
My girlfriend and I attended a presentation in Seminole florida at Explori Travel and Now have a Membership that we use at home, and when we travelWe are able to share our member benefits with family members and friends who all now enjoy the savings and we earn reward credits for everything they do using our membership
I wish we would have known about this program sooner, so I could have saved on my past traveling
The certification for the free cruise was just as it said we paid taxes and port charges and are going to cozumel and grand cayman in March
Dear the Revdex.com of San Diego,
I am responding to the notification received for a consumer
complaint filed by Mr*** ** *** (complaint ID ***)The complaint
references that Mr***
was not satisfied with the coupon for the website or
the hotels that were available upon conducting searches for hotel
accommodations
On July 8, SaveOnResorts.com contacted Mr*** via
phone and left a voice messageWe also followed up via email on July 10, offering
Mr*** a $Savings Code, triple the value of the original code, to be
used through a similar website called *** *** ***Please see the attachment to view the email that was sent
SaveOnResorts.com has assisted Mr*** and provided a code
that is triple the value of that mentioned in the initial complaintWe hope
that he is satisfied with the outcomePlease contact us at 858-999-if you
have further inquiries regarding this complaint
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
Since I joined at the end of 2014, I have booked separate vacations and in each instance I found better airline fares, hotel rates and cruise rates on my own through the internet that "Save On" couldn't even match In each case Save On did give me credits to my account equal to 10% of the difference, which they said they didn't have to give me because I was required to purchase the vacation from them at the higher price first, (this is their 110% guarantee which truly amounts to only a 10% rebate on their higher fee); however, I requested a refund of my $2,800+ membership fee (yes $2,it started at $9,000+ and that's how far they dropped it) because what they promised (better rates because they sell their inventory to wholesalers) I found better rates at these exact wholesalers (Priceline and Travelocity) that they promised to beat I have found this business to be a scam After numerous follow-ups to try to get my membership fee reimbursed, they stopped answering my repeated e-mails I can't ever see using this membership so I only hope that everyone who reads my genuine complaint is warned to STAY AWAY FROM SAVE ON RESORTS
Also the free cruise and flight offers to lure you to their presentation are so ludicrous because you have to pay a deposit before they even tell you if your dates are available and if they're not available they book you on the next availability What happens if you're not available when they book it? I don't know but I wouldn't trust these thieves Do yourself a favor and stay away from this presentation and sales pitch because it truly is scam
Dear Revdex.com of San Diego,
I am responding to the notification
received for the consumer complaint filed by Mr*** *** (Complaint ID ***)
The
filed complaint references that Mr
*** was charged $2100, three times, when trying to book a vacation due to an
error message he receivedHe also states that after contacting his bank, he
was informed there were pending charges in the amount of $He mentioned
that two of the charges were dropped but there was one charge of $that remained
Our records reflect that all three
pending charges were immediately voided and refunded to Mr***The first
charge which was placed on 7/12/at 11:25:54PM was voided on 7/12/at
11:25:55PM (reference ID ***0)
The second charge which was placed on
7/12/at 11:26:35PM was voided on 7/12/at 11:26:39PM (reference ID ***9)The third and final
charge was placed on 7/12/at 11:34:36PM and it was voided on 7/12/at
11:34:37PM (reference ID ***2)
Per
a conversation that took place on 8/8/between Resortcom Marketing (owner of
Prime Access Resorts) and SaveOnResorts.com LLC., Mr*** will be refunded
the full amountHe will be receiving a check from Appreciation Events which
includes the $plus all taxes and fees that were paid
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have voided and returned all pending
charges from the reservations mentioned in the complaintIn addition, we have
contacted Resortcom Marketing and they will be issuing a full refund for the
customerPlease contact us at ###-###-#### if you have further inquiries
regarding this consumer complaint
Thank you,
SaveOnResorts.com, LLC
Dear Revdex.com of San Diego,
I am responding to the notification received for consumer
complaint filed by *** *** (complaint ID ***). SaveOnResorts.com,
LLC (SaveOn) is a technology company which was contracted by ***
***
to provide technology and services for the member’s website, which is accessed
at www.beyondxpectationsinc.com
SaveOn has no part in any marketing, selling, management or administration of
the *** *** Vacation Club, or any of its members’ contracts
After a search of our database, we see that *** *** was
entered into our system as a member of a *** *** Vacation Club on January
20th, Since SaveOn only manages the member’s website and has
no control over pricing, contracts, sales, cancellations or refunds of the
member’s contract, she is filing the complaint against the wrong company
Additionally, to address *** *** contention that she received poor service
with reservations assistance, I see that SaveOn had contact with the *** at
least seven times between their entry into the system (1/20/2014) and when this
complaint was filed on 2/1/
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have no affiliation with the marketing,
selling, contracting or management of *** *** Vacation Club, or any
of its members’ contracts. Please contact us at 858-625-if you have
further inquiries regarding this consumer complaint
Thank you,
SaveOnResorts.com, LLC
src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAANcAAABLCAYAAADj2RKNAAAgAElEQ...⇄ /> SaveOnResorts.com, LLC La Place Court, Suite 100Carlsbad, CA
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by *** *** (complaint ID ***)The complaint is in reference to being removed from "member" list, stop renewal calls and to assure no invoices are due. We attempted to call Mrs *** today 08/10/at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message We wanted to inform Mrs *** that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account With regards to the invoices received from Premium Member Services, we have removed Mrs *** name from electronic renewal system She will not receive any additional invoices due to that there's no outstanding payments on the account All of Mrs ***'s requests have been fulfilled as requested If Mrs *** has any further questions or concerns I would encourage her to contact myself at (858)999-ext ***
Regard, *** ***
Client Support |Quality Assurance office: ext ***fax: email: ***
SaveOnResorts is part of a scam with different parties in several states who direct blame for problems on each other One sends an invitation to a seminar, under multiple names, without naming the other parties so you can’t look them up; the second is a travel club with multiple names which claims to partner with a booking agentThe one name that appears consistently is SaveOnResorts, presented as an integral partner and whose Revdex.com certification is touted but which very insistently denies any responsibility or significant business relation when there are problems We joined the travel club only after hearing several times that 1) they guaranteed in writing a 3-business-day cancellation period and 2) that they would hold depositing our check a day while we transferred funds into the account They deposited the check hours later and we cancelled the membership the next morningWe were told that the days would be up Tuesday afternoon; we have learned that the day of the seminar, mostly Thursday afternoons, is counted as one full dayAll you get is the name of the club; to log on to inspect the membership requires a code which they promise to call you the next dayThe welcome handout they give you actually says 'the next day or so' and they aren't open on the weekendSo if you aren't suspicious and can't get the code on Monday, you've passed the deadline for cancellationThe voucher you're given at the end of the seminar is worthless, requiring $for a free gift Most of the complaints have to do with the poor quality of service and product with SaveOnResorts, which denies any responsibility and deflects it back to the travel club We were able to get our membership fee back because we cancelled within the deadline and had proof of a fax of the cancellationWe also sent a return-receipt certified letter which was never returnedIt took multiple attempts to contact the travel club and we finally received a response only after they were contacted by the state attorney general's office
Dear Revdex.com of San Diego,
I am responding to the notification received for the
consumer complaint filed by *** *** (complaint ID ***)
SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by
Destinations World Wide Incto provide technology for their vacation club,
Beyond Xpectations IncSaveOn has no part in any marketing, selling, management
or administration of the Beyond Xpectations travel club or any of its members’
contracts; SaveOn solely provides technology for the members’ website, www.beyondxpectationsinc.com,
which is accessed and available for Beyond Xpectations members
The filed complaint references that Mr*** was lead
to believe he would receive two roundtrip airfare tickets anywhere in the
continental US departing from a major airportSaveOn does not operate any
vacation clubWe are contracted to provide technology and fulfillment services
through the members’ website which we manageSaveOnResorts.com does not have
presentations and we do not take any part in the marketing or solicitation of
Beyond Xpectations IncVacation Club
Per a conversation that took place on 7/1/between ***
*** and SaveOnResorts.com, it was explained that SaveOnResorts.com only
provides travel and fulfillment services to Beyond XpectationsIt was also
explained that we are not responsible for fulfilling any incentives or gifts
offered before, during or after the sales presentationSaveOnResorts.com has
already informed Beyond Xpectations regarding Mr***’s issue in an
attempt to expedite a resolution, and if he needs further assistance we urge
them to contact Beyond Xpectations at ###-###-####
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have no affiliation with the marketing,
selling, contracting or management of the Beyond Xpectations travel club or its
members’ contracts. Please contact us at ###-###-#### if you have further
inquiries regarding this consumer complaint
Thank you,
SaveOnResorts.com, LLC