Dear Revdex.com of San Diego,
I am writing responding to the second notification received for
the consumer complaint filed by *** *** (complaint ID ***)
*** *** statement that SaveOn is using *** *** as a cover is both speculative and falseAfter informing the administrators of
*** *** of *** *** complaint, it was communicated to SaveOn that
*** ***’ complaint had been resolvedAt this point (2/26/14) we reached
out to *** *** to discuss this and ensure she was satisfied with the
resolution and to also make sure she understood that SaveOn is contracted by
*** ***During this discussion, *** *** indicated that she
understood that SaveOn was a separate company from *** ***She also
indicated that the issue was not resolved to her satisfactionWe informed *** *** we would communicate this to *** ***, and we provided her
with direct contact info to reach back out to specific individuals at SaveOn if
she did not hear back from *** *** regarding her complaintAs of
today we have received no further communication from *** ***
In response to *** *** statement that SaveOn is not
responsible for service, this has never been written or stated to *** ***
We would also like to briefly go over the schedule of contact that *** ***
received regarding her statements that we did not fulfill any of her requestsOn
1/24/we reached out to *** *** for a welcome call, that was answered by
the ***, where we ensured they had received login credentials, and there was
no requests made by the *** at this timeOn 1/27/@ 10:AM PST *** *** called in and spoke with one of our concierges, who gathered her travel
request and she received a response from SaveOn with different accommodation options
as well as flight options at 3:PM PST the same day (1/27/14)
On 1/31/we
reached out to the member after receiving an email from *** ***
welcome center indicating that *** *** needed assistance with the quotes SaveOn
had sent offIn the time that *** *** was deciding what to do with her
options, the cost of the flight she inquired about had risen, so she asked
SaveOn to rework the quote altogetherWe set the expectation we would have it
to her first thing in the morning of 2/1/At 7:AM PST on 2/1/SaveOn
sent an updated quote to the member with all the information requested. *** *** responded to the email with a
question regarding accommodations and flight path optionsAt 2:PM PST on
2/1/SaveOn responded to *** *** email with the answers to her questions
At some point through out the day *** *** then filed her complaint with the
Revdex.comThere was additional contact after this on 2/2/and 2/6/as well
We would like to thank *** *** for informing us of the
misuse of our name
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have no affiliation with the marketing,
selling, contracting or management of *** *** Vacation Club, or any
of its members’ contracts. Please contact us at 858-625-if you have
further inquiries regarding this consumer complaint
Thank you,
SaveOnResorts.com, LLC
Dear Revdex.com of San Diego,
I am writing in response to the consumer complaint filed by
*** *** (Complaint ID ***)SaveOnResorts.com, LLC (SaveOn) is a
technology company which is contracted by Global Options Travel (GO Travel) to
provide
technology and travel services related to the members’ website, which
is accessed at www.globaloptionstravel.com
SaveOn has no part in any selling, marketing, management or administration of
the GO Travel Vacation Club or any of its members’ contracts
The filed complaint references that *** *** had
cancelled membership, but was still able to log inAt the point that this
complaint was received, we had already received a notification from the
administrators of GO Travel to deactivate *** ***’s access to the member
website, and Mrs***’s account was indeed, inactiveWe then contacted the
administrators of GO Travel to inform them of the complaint Mrs*** had
filedThey indicated to us that the refund for her membership had been
initiatedWe also called Mrs*** on different occasions, and left a
voicemail on the 2nd and 3rd attemptsAfter the 3rd
voicemail, which was left on Monday 4/14/14, Mrs*** responded with a
voicemail and email, both of which confirmed that she had received a full
refund from GO Travel
The complaint also references that SaveOn and GO Travel are
partnered, and that there is an employee of GO Travel who also works for
SaveOnThese statements are both speculative and false
We feel Mrs*** is filing a
complaint against the wrong company and we would like our name,
SaveOnResorts.com, LLC, to be withdrawn from this complaintPlease contact us
at 858-625-if you have further inquiries regarding this consumer
complaint
Thank you,
SaveOnResorts.com, LLC
Hello,
This member contacted us on October 29th regarding the flight reservation in question Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full
refund If they elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor The customer elected to receive the full refund, which has been processed and the customer informed They will see the full amount of the flight, $USD, post back to their account within - business days
With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase With regards to their September vacation, that matter is unrelated to their flight booking They completed that vacation without issue to our knowledge
Please let us know if we can provide further information on this matter.
Regards,
SaveOnResorts.com
attached is an image of the mail I received. Beyond Expectations gave the presentation on behalf of Saveon Resorts. I also have the voucher they gave. Try calling the number on the letter. *** told me it was Beyond Expectations for Saveon
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Ms*** *** (complaint ***)
Our team did not assist in booking this flightThe member logged
into the website and booked the selected flightAs mentioned, this is not an
internal or technical issue with the booking process or the systemIt is not
possible for the system change or modify information from the booking page to
the confirmation
Ms*** is an authorized user on the accountAny person
who is an authorized user, who is able to log in to the website, can utilize
the reward credits on the accountReward credits can be used as currency on
the website to book anything included but not limited to: hotels, resorts, cruises,
and flights
While we have assumed no responsibility, we have issued double
reward credits to the account as a courtesy for the inconvenience this may have
caused
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand Saveon's response. However, if they have no official tie with Beyond Expectation, why would Beyond Expectation show in it's first few slides the better business record of Saveon with no mention of Beyond Expectations. As a matter of fact, Beyond wexpectations was not on many if any slides, only Saveon. If Saveon truely has no relationship with Beyond, I would think they would start legal proceeding against them to make sure their name is not mentioned. this seems to me as a typical game of layering the companies so that it is difficult to hold anybody responsible. What a shame
Regards,
*** ***
Offered a FREE cruise for the seminar, and yes got the voucher for a so called FREE cruise, but the fine print says you have to when calling and about each for other fees Add it up, does this sound FREE NOT
Hello,
We have been in contact with this customer via Facebook this week trying to resolve her issue We have been trying to get her to provide us with a phone number so we can call her directly, but she has not been willing to provide one until now I noticed it
was in the complaint, so our Director of Operations, *** ***, reached out directly He also sent the below email to her
We have issued her new codes for activation online at www.GiftCardForTravel.com We do not sell these codes to consumers, but provide them to clients to use for marketing or fundraising tools In this case, though she did not provide the code she was trying to activate, we believe it either expired before it was activated, or she was entering the incorrect alpha number code Either way, when this happens, we always provide a new code at no cost to the customer as soon as possible With regards to the hotel being the price shown, we do not display any pricing to customers This can be seen by visiting www.GiftCardForTravel.com or www.TravelSavingsPassport.com, which are also the sites users can activate the codes at for use
The phone number for the site, ###-###-#### and is provided once a customer has placed a reservation so if they have any issues, they can call us directly Beginning this month, we will be offering a 24/support line for customers who have booked a reservation For customers who have not yet booked a reservation, we provide them with Live Chat and a Contact submit form on the site I tested the phone number and confirmed it is working and allows customers the chance to leave a voice mail if they are calling after hours *** *** also provided his direct line in the email response he sent to the customer.
If we can provide any further information, please let us know so we can get this matter resolved.
Regards,
*** ***
Email Sent to Customer:
Hello Mrs***,
Thank you for reaching out via Facebook as well as the site itself I apologize that we were not able to get this resolved sooner for you, but I received your contact information through the Revdex.com complaint filed, so I am glad I can get these codes out to you I left you a voice mail as well at your number ###-###-####
The codes below can be activated at GiftCardForTravel.com I am not sure if these are the same type of code you purchased at the school fundraiser, so if they were in fact for TravelSavingsPassport.com, just let me know and I can re-issue codes for that as well
Codes for activation at GiftCardForTravel.com:
SFRI***
SFRI***
If you have any questions at all, please give us a call at ###-###-#### Our hours of operation are Mon - Sat, 9am - 5pm EST You can also call me directly at ###-###-####
Thanks you for contacting us and I apologize for the confusion that has occurred to this point
Regards,
*** R
Dear Revdex.com of San Diego,
In response to the second notification for consumer complaint (Complaint ID ***) filed by *** ***We feel that our previous message has addressed Mr***'s complaintBeyond Xpectations has contracted SaveOn to provide technological and reservations fulfillment services, strictly for paid members of the Beyond Xpectations vacation clubSaveOn does not participate in any of the marketing or sales of the Beyond Xpectations vacation club, or any of the incentives they offer to attend a sales presentationFor these reasons, we would like our name, SaveOnResorts.com, LLC removed from this complaintIf you have any further questions, please contact us directly at ###-###-#### Ext ***
Thank you,
SaveOnResorts.com, LLC
This review is in response to my negative review written by myself Michael on 3-10-for The MVP Service GroupOn 4-25-16, I was contacted by the The MVP Service President, *** ***, Personnel Assistant, ***, requesting what had happened to usI gave a very personal account of our experience and how frustrated we became during our last week as Snow Birds prior to heading back home*** was very apologetic and wanted to know what they could do to correct what had happened to usThey asked if they could make us whole on the monetary issue and they did as we received a check in the mail on 4-27-They are currently still working with me to allow us to become a MVP Member if we choose to do soI appreciate the MVP Service reaching back out to us as I thought that the money was just gone foreverThey have been fair to us to resolve this issue
Dear Revdex.com of San Diego,
I am responding to the consumer complaint filed by * ***
(Complaint ID ***)SaveOnResorts.com, LLC (SaveOn) is a technology
company which is contracted by *** *** *** to provide technology
for their
vacation clubSaveOn has no part in any marketing, selling,
management or administration of the *** *** *** vacation club or any
incentives they offer to attend their presentationSaveOn solely manages the
members’ website (***
- which is accessed and available to *** *** *** members)
The complaint references that * *** was offered cruise
and airfare vouchers to attend a presentationThe complaint also references
that SaveOn was not mentioned anywhere in the presentation, so we are unaware
as to why this complaint is against SaveOn* *** is filing a complaint
against the wrong company SaveOn does
not operate any vacation clubWe are, however, contracted by many clients,
including *** *** ***, to provide technology and other services
through the members’ website, which we manageWe do not have presentations and
we do not take any part in the marketing or solicitation of *** *** *** vacation clubIf * *** wishes to contact *** *** ***,
they can be reached at *** ***
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have no affiliation with the marketing,
selling, contracting or management of the *** *** *** vacation
club or any of the incentives they offer to attend their presentation. Please
contact us at 858-625-if you have further inquiries regarding this
consumer complaint
Thank you,
SaveOnResorts.com, LLC
I believe you asked for additional information on my complaint. The company present at the sales presentation was Beyond Expectations from New Castle PA and a representative from Saveon Resorts gave the
presentation
Hope this helps
Thanks,
*** ***
Dear Revdex.com of San Diego,
We are responding the consumer complaint filed by *** *** (Complaint ID ***)In the complaint, Mrs*** states that she was incorrectly informed of the All-Inclusive fees, and the SaveOnResorts.com, LLC (SaveOn) would not cancel
her reservationThese statements are falseMrs*** agreed to the terms and conditions of the reservation prior to bookingThese terms clearly state that the reservation is non-refundable, and that in addition, all-inclusive fees were per adult per nightWe have attached a document that includes both the cancellation and All-Inclusive terms and conditionsAdditionally, we recorded the call when the reservation was madeIn this recording, she is clearly informed of both the non-refundable cancellation policy and the cost of the all-inclusive feesShe also verbally agreed to these terms and conditions, and was following along on her own computer to see the terms and conditionsLastly, SaveOn would never deny a member/guest to cancel their reservation, we would only uphold the cancellation policy set forth by the property/vendor upon cancellation of the reservationBecause the reservation was non-refundable, if the reservation is cancelled, no refund will be given.
We would like this complaint to be dismissed, based on the fact that Mrs*** was informed correctly of all the details of the reservation, and she agreed to the terms and conditions of this reservation prior to processing itIf you have any further questions, we urge you to contact us at ###-###-#### Ext ***
Thank you,
SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego,
I am responding to the notification received for the consumer
complaint filed by Ms*** *** (complaint ***)The filed complaint
states that the flight that Ms***
booked was not the same flight that the appeared
on the confirmation and therefore would like a refund for the flight
After a thorough investigation, it does not appear to be an
internal error in our systemIt is not possible for the system change or
modify information from the booking page to the confirmation
We attempted to reach out to the member on several occasions
to speak with her about her options for the reservationWe called the member
at (253)468-on August 6, and August 7, to explain her options however
we were unable to reach her on both attempts
We also reached out to Ms*** via email on August 6,
and August 7, to offer compensation, in the form of double reward credits
for any inconvenience this may have caused
SaveOnResorts.com has attempted to reach Ms*** and offered
to provide double the reward credits of the booked reservationWe hope that she
is satisfied with the outcomePlease contact us at 858-999-if you have
further inquiries regarding this complaint
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
I attended a presentation for SaveOnResorts.com in Birmingham Alabama in October 2013. We were offered a 3 day hotel stay in Las Vegas from PPV. We called the 800 number listed and decided we would attend. We were there for about 2.5 hours however we did decide to get involved as we owned a timeshare and they gave us a really good deal to switch out. Our timeshare is now GONE THANK GOD! We are able to use the SAVEON and PPV program to save money on vacations around the world. We have been on 2 getaways so far and saved at least 40% on the trips, they were small trips so we plan to use for some very large trips and reap the TRUE benefits of the program.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my phone conversation with [redacted] for Save On I did get an email from [redacted] that they would get with their accounting department and get back to me in a few days. I have not heard anything from them yet.
Regards,
[redacted]
Attended a "Presentation" by PPV offering 2 airline tickets and a Mariott stay. It was from a mailed offeer to Fly a US Sirline, signed by Carla Streetman and listing a phone number;; 1 855 879 8217. At the meeting site, where 5 couples were gathered, no presenter showed up. There was projection equipment and a laptop. A Revdex.com business review for SaveOnReservations.com LLC was lying around. No reference to PPV was made. Is PPV related to. SaveOnResorts? We left at 3:45, other guests remained, complaining to one another. Why would a company rent a hotel room, leave their id and machines and not show up?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this company is well aware and in writing with vnfli lists them as partners. Only because I have been issued the refund do I consider this matter resolved. The only issue I have with this statement is vnfl had received a certified letter by the day the complaint was filed and vnfl continues to improperly provide information. And if save on would like to continue to keep a clean reputation they may better consider more forthright clients.
Regards,
[redacted]
Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mrs. [redacted] (complaint ID [redacted]). The filed complaint references that Mrs. [redacted] was receiving prerecorded phone...
calls/message and wishes to be placed on a “Do not call” list. After investigating this matter closely, we found that Mrs. [redacted] had multiple phone numbers on her account. Our team has taken the necessary steps to ensure that Mrs. [redacted] does not receive any prerecorded calls/messages in the future. Mrs. [redacted] has been placed on the “Do Not Call” list of our auto dialer, we have also placed all information on our “Do Not Call” list through our administrative side, which it will stop all future communication. In a conversation that took place on Thursday November 3rd, 2016, between Mrs. [redacted] and SaveOnResorts, It was explained to we have placed them in a “Do Not Call” list, and we have taken the necessary measures to ensure they do not receive any future calls/messages. After explaining this in detail to Mrs. [redacted], she was very pleased with the solution. It is further understood that if Mrs. [redacted] is in need of further assistance, she can contact us, to rectify any future issues or concerns. SaveOnResorts.com has assisted Mrs. [redacted] with her complaint, and we hope that she is satisfied with the outcome. Please contact us at [redacted] if you have further inquiries regarding this complaint.
Thank you,
[redacted]
Executive Client Support Specialist
SaveOnResorts.com, LLC
[redacted]
Dear Revdex.com of San Diego,
I am writing responding to the second notification received for
the consumer complaint filed by *** *** (complaint ID ***)
*** *** statement that SaveOn is using *** *** as a cover is both speculative and falseAfter informing the administrators of
*** *** of *** *** complaint, it was communicated to SaveOn that
*** ***’ complaint had been resolvedAt this point (2/26/14) we reached
out to *** *** to discuss this and ensure she was satisfied with the
resolution and to also make sure she understood that SaveOn is contracted by
*** ***During this discussion, *** *** indicated that she
understood that SaveOn was a separate company from *** ***She also
indicated that the issue was not resolved to her satisfactionWe informed *** *** we would communicate this to *** ***, and we provided her
with direct contact info to reach back out to specific individuals at SaveOn if
she did not hear back from *** *** regarding her complaintAs of
today we have received no further communication from *** ***
In response to *** *** statement that SaveOn is not
responsible for service, this has never been written or stated to *** ***
We would also like to briefly go over the schedule of contact that *** ***
received regarding her statements that we did not fulfill any of her requestsOn
1/24/we reached out to *** *** for a welcome call, that was answered by
the ***, where we ensured they had received login credentials, and there was
no requests made by the *** at this timeOn 1/27/@ 10:AM PST *** *** called in and spoke with one of our concierges, who gathered her travel
request and she received a response from SaveOn with different accommodation options
as well as flight options at 3:PM PST the same day (1/27/14)
On 1/31/we
reached out to the member after receiving an email from *** ***
welcome center indicating that *** *** needed assistance with the quotes SaveOn
had sent offIn the time that *** *** was deciding what to do with her
options, the cost of the flight she inquired about had risen, so she asked
SaveOn to rework the quote altogetherWe set the expectation we would have it
to her first thing in the morning of 2/1/At 7:AM PST on 2/1/SaveOn
sent an updated quote to the member with all the information requested. *** *** responded to the email with a
question regarding accommodations and flight path optionsAt 2:PM PST on
2/1/SaveOn responded to *** *** email with the answers to her questions
At some point through out the day *** *** then filed her complaint with the
Revdex.comThere was additional contact after this on 2/2/and 2/6/as well
We would like to thank *** *** for informing us of the
misuse of our name
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have no affiliation with the marketing,
selling, contracting or management of *** *** Vacation Club, or any
of its members’ contracts. Please contact us at 858-625-if you have
further inquiries regarding this consumer complaint
Thank you,
SaveOnResorts.com, LLC
Dear Revdex.com of San Diego,
I am writing in response to the consumer complaint filed by
*** *** (Complaint ID ***)SaveOnResorts.com, LLC (SaveOn) is a
technology company which is contracted by Global Options Travel (GO Travel) to
provide
technology and travel services related to the members’ website, which
is accessed at www.globaloptionstravel.com
SaveOn has no part in any selling, marketing, management or administration of
the GO Travel Vacation Club or any of its members’ contracts
The filed complaint references that *** *** had
cancelled membership, but was still able to log inAt the point that this
complaint was received, we had already received a notification from the
administrators of GO Travel to deactivate *** ***’s access to the member
website, and Mrs***’s account was indeed, inactiveWe then contacted the
administrators of GO Travel to inform them of the complaint Mrs*** had
filedThey indicated to us that the refund for her membership had been
initiatedWe also called Mrs*** on different occasions, and left a
voicemail on the 2nd and 3rd attemptsAfter the 3rd
voicemail, which was left on Monday 4/14/14, Mrs*** responded with a
voicemail and email, both of which confirmed that she had received a full
refund from GO Travel
The complaint also references that SaveOn and GO Travel are
partnered, and that there is an employee of GO Travel who also works for
SaveOnThese statements are both speculative and false
We feel Mrs*** is filing a
complaint against the wrong company and we would like our name,
SaveOnResorts.com, LLC, to be withdrawn from this complaintPlease contact us
at 858-625-if you have further inquiries regarding this consumer
complaint
Thank you,
SaveOnResorts.com, LLC
Hello,
This member contacted us on October 29th regarding the flight reservation in question Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full
refund If they elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor The customer elected to receive the full refund, which has been processed and the customer informed They will see the full amount of the flight, $USD, post back to their account within - business days
With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase With regards to their September vacation, that matter is unrelated to their flight booking They completed that vacation without issue to our knowledge
Please let us know if we can provide further information on this matter.
Regards,
SaveOnResorts.com
attached is an image of the mail I received. Beyond Expectations gave the presentation on behalf of Saveon Resorts. I also have the voucher they gave. Try calling the number on the letter. *** told me it was Beyond Expectations for Saveon
Hi ***,
At this point, it seems resolved I won't know for sure until I try to use their credit, but I assume all is well***
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Ms*** *** (complaint ***)
Our team did not assist in booking this flightThe member logged
into the website and booked the selected flightAs mentioned, this is not an
internal or technical issue with the booking process or the systemIt is not
possible for the system change or modify information from the booking page to
the confirmation
Ms*** is an authorized user on the accountAny person
who is an authorized user, who is able to log in to the website, can utilize
the reward credits on the accountReward credits can be used as currency on
the website to book anything included but not limited to: hotels, resorts, cruises,
and flights
While we have assumed no responsibility, we have issued double
reward credits to the account as a courtesy for the inconvenience this may have
caused
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand Saveon's response. However, if they have no official tie with Beyond Expectation, why would Beyond Expectation show in it's first few slides the better business record of Saveon with no mention of Beyond Expectations. As a matter of fact, Beyond wexpectations was not on many if any slides, only Saveon. If Saveon truely has no relationship with Beyond, I would think they would start legal proceeding against them to make sure their name is not mentioned. this seems to me as a typical game of layering the companies so that it is difficult to hold anybody responsible. What a shame
Regards,
*** ***
Offered a FREE cruise for the seminar, and yes got the voucher for a so called FREE cruise, but the fine print says you have to when calling and about each for other fees Add it up, does this sound FREE NOT
Hello,
We have been in contact with this customer via Facebook this week trying to resolve her issue We have been trying to get her to provide us with a phone number so we can call her directly, but she has not been willing to provide one until now I noticed it
was in the complaint, so our Director of Operations, *** ***, reached out directly He also sent the below email to her
We have issued her new codes for activation online at www.GiftCardForTravel.com We do not sell these codes to consumers, but provide them to clients to use for marketing or fundraising tools In this case, though she did not provide the code she was trying to activate, we believe it either expired before it was activated, or she was entering the incorrect alpha number code Either way, when this happens, we always provide a new code at no cost to the customer as soon as possible With regards to the hotel being the price shown, we do not display any pricing to customers This can be seen by visiting www.GiftCardForTravel.com or www.TravelSavingsPassport.com, which are also the sites users can activate the codes at for use
The phone number for the site, ###-###-#### and is provided once a customer has placed a reservation so if they have any issues, they can call us directly Beginning this month, we will be offering a 24/support line for customers who have booked a reservation For customers who have not yet booked a reservation, we provide them with Live Chat and a Contact submit form on the site I tested the phone number and confirmed it is working and allows customers the chance to leave a voice mail if they are calling after hours *** *** also provided his direct line in the email response he sent to the customer.
If we can provide any further information, please let us know so we can get this matter resolved.
Regards,
*** ***
Email Sent to Customer:
Hello Mrs***,
Thank you for reaching out via Facebook as well as the site itself I apologize that we were not able to get this resolved sooner for you, but I received your contact information through the Revdex.com complaint filed, so I am glad I can get these codes out to you I left you a voice mail as well at your number ###-###-####
The codes below can be activated at GiftCardForTravel.com I am not sure if these are the same type of code you purchased at the school fundraiser, so if they were in fact for TravelSavingsPassport.com, just let me know and I can re-issue codes for that as well
Codes for activation at GiftCardForTravel.com:
SFRI***
SFRI***
If you have any questions at all, please give us a call at ###-###-#### Our hours of operation are Mon - Sat, 9am - 5pm EST You can also call me directly at ###-###-####
Thanks you for contacting us and I apologize for the confusion that has occurred to this point
Regards,
*** R
Dear Revdex.com of San Diego,
In response to the second notification for consumer complaint (Complaint ID ***) filed by *** ***We feel that our previous message has addressed Mr***'s complaintBeyond Xpectations has contracted SaveOn to provide technological and reservations fulfillment services, strictly for paid members of the Beyond Xpectations vacation clubSaveOn does not participate in any of the marketing or sales of the Beyond Xpectations vacation club, or any of the incentives they offer to attend a sales presentationFor these reasons, we would like our name, SaveOnResorts.com, LLC removed from this complaintIf you have any further questions, please contact us directly at ###-###-#### Ext ***
Thank you,
SaveOnResorts.com, LLC
This review is in response to my negative review written by myself Michael on 3-10-for The MVP Service GroupOn 4-25-16, I was contacted by the The MVP Service President, *** ***, Personnel Assistant, ***, requesting what had happened to usI gave a very personal account of our experience and how frustrated we became during our last week as Snow Birds prior to heading back home*** was very apologetic and wanted to know what they could do to correct what had happened to usThey asked if they could make us whole on the monetary issue and they did as we received a check in the mail on 4-27-They are currently still working with me to allow us to become a MVP Member if we choose to do soI appreciate the MVP Service reaching back out to us as I thought that the money was just gone foreverThey have been fair to us to resolve this issue
Dear Revdex.com of San Diego,
I am responding to the consumer complaint filed by * ***
(Complaint ID ***)SaveOnResorts.com, LLC (SaveOn) is a technology
company which is contracted by *** *** *** to provide technology
for their
vacation clubSaveOn has no part in any marketing, selling,
management or administration of the *** *** *** vacation club or any
incentives they offer to attend their presentationSaveOn solely manages the
members’ website (***
- which is accessed and available to *** *** *** members)
The complaint references that * *** was offered cruise
and airfare vouchers to attend a presentationThe complaint also references
that SaveOn was not mentioned anywhere in the presentation, so we are unaware
as to why this complaint is against SaveOn* *** is filing a complaint
against the wrong company SaveOn does
not operate any vacation clubWe are, however, contracted by many clients,
including *** *** ***, to provide technology and other services
through the members’ website, which we manageWe do not have presentations and
we do not take any part in the marketing or solicitation of *** *** *** vacation clubIf * *** wishes to contact *** *** ***,
they can be reached at *** ***
We would like our name, SaveOnResorts.com, LLC, to be
withdrawn from this complaint as we have no affiliation with the marketing,
selling, contracting or management of the *** *** *** vacation
club or any of the incentives they offer to attend their presentation. Please
contact us at 858-625-if you have further inquiries regarding this
consumer complaint
Thank you,
SaveOnResorts.com, LLC
I believe you asked for additional information on my complaint. The company present at the sales presentation was Beyond Expectations from New Castle PA and a representative from Saveon Resorts gave the
presentation
Hope this helps
Thanks,
*** ***
Dear Revdex.com of San Diego,
We are responding the consumer complaint filed by *** *** (Complaint ID ***)In the complaint, Mrs*** states that she was incorrectly informed of the All-Inclusive fees, and the SaveOnResorts.com, LLC (SaveOn) would not cancel
her reservationThese statements are falseMrs*** agreed to the terms and conditions of the reservation prior to bookingThese terms clearly state that the reservation is non-refundable, and that in addition, all-inclusive fees were per adult per nightWe have attached a document that includes both the cancellation and All-Inclusive terms and conditionsAdditionally, we recorded the call when the reservation was madeIn this recording, she is clearly informed of both the non-refundable cancellation policy and the cost of the all-inclusive feesShe also verbally agreed to these terms and conditions, and was following along on her own computer to see the terms and conditionsLastly, SaveOn would never deny a member/guest to cancel their reservation, we would only uphold the cancellation policy set forth by the property/vendor upon cancellation of the reservationBecause the reservation was non-refundable, if the reservation is cancelled, no refund will be given.
We would like this complaint to be dismissed, based on the fact that Mrs*** was informed correctly of all the details of the reservation, and she agreed to the terms and conditions of this reservation prior to processing itIf you have any further questions, we urge you to contact us at ###-###-#### Ext ***
Thank you,
SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego,
I am responding to the notification received for the consumer
complaint filed by Ms*** *** (complaint ***)The filed complaint
states that the flight that Ms***
booked was not the same flight that the appeared
on the confirmation and therefore would like a refund for the flight
After a thorough investigation, it does not appear to be an
internal error in our systemIt is not possible for the system change or
modify information from the booking page to the confirmation
We attempted to reach out to the member on several occasions
to speak with her about her options for the reservationWe called the member
at (253)468-on August 6, and August 7, to explain her options however
we were unable to reach her on both attempts
We also reached out to Ms*** via email on August 6,
and August 7, to offer compensation, in the form of double reward credits
for any inconvenience this may have caused
SaveOnResorts.com has attempted to reach Ms*** and offered
to provide double the reward credits of the booked reservationWe hope that she
is satisfied with the outcomePlease contact us at 858-999-if you have
further inquiries regarding this complaint
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
I attended a presentation for SaveOnResorts.com in Birmingham Alabama in October 2013. We were offered a 3 day hotel stay in Las Vegas from PPV. We called the 800 number listed and decided we would attend. We were there for about 2.5 hours however we did decide to get involved as we owned a timeshare and they gave us a really good deal to switch out. Our timeshare is now GONE THANK GOD! We are able to use the SAVEON and PPV program to save money on vacations around the world. We have been on 2 getaways so far and saved at least 40% on the trips, they were small trips so we plan to use for some very large trips and reap the TRUE benefits of the program.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my phone conversation with [redacted] for Save On I did get an email from [redacted] that they would get with their accounting department and get back to me in a few days. I have not heard anything from them yet.
Regards,
[redacted]
Attended a "Presentation" by PPV offering 2 airline tickets and a Mariott stay. It was from a mailed offeer to Fly a US Sirline, signed by Carla Streetman and listing a phone number;; 1 855 879 8217. At the meeting site, where 5 couples were gathered, no presenter showed up. There was projection equipment and a laptop. A Revdex.com business review for SaveOnReservations.com LLC was lying around. No reference to PPV was made. Is PPV related to. SaveOnResorts? We left at 3:45, other guests remained, complaining to one another. Why would a company rent a hotel room, leave their id and machines and not show up?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this company is well aware and in writing with vnfli lists them as partners. Only because I have been issued the refund do I consider this matter resolved. The only issue I have with this statement is vnfl had received a certified letter by the day the complaint was filed and vnfl continues to improperly provide information. And if save on would like to continue to keep a clean reputation they may better consider more forthright clients.
Regards,
[redacted]
Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mrs. [redacted] (complaint ID [redacted]). The filed complaint references that Mrs. [redacted] was receiving prerecorded phone...
calls/message and wishes to be placed on a “Do not call” list. After investigating this matter closely, we found that Mrs. [redacted] had multiple phone numbers on her account. Our team has taken the necessary steps to ensure that Mrs. [redacted] does not receive any prerecorded calls/messages in the future. Mrs. [redacted] has been placed on the “Do Not Call” list of our auto dialer, we have also placed all information on our “Do Not Call” list through our administrative side, which it will stop all future communication. In a conversation that took place on Thursday November 3rd, 2016, between Mrs. [redacted] and SaveOnResorts, It was explained to we have placed them in a “Do Not Call” list, and we have taken the necessary measures to ensure they do not receive any future calls/messages. After explaining this in detail to Mrs. [redacted], she was very pleased with the solution. It is further understood that if Mrs. [redacted] is in need of further assistance, she can contact us, to rectify any future issues or concerns. SaveOnResorts.com has assisted Mrs. [redacted] with her complaint, and we hope that she is satisfied with the outcome. Please contact us at [redacted] if you have further inquiries regarding this complaint.
Thank you,
[redacted]
Executive Client Support Specialist
SaveOnResorts.com, LLC
[redacted]