Savingology.com

A purchase was made online with Savingology.com in May 2019 for an AC adaptor for a Breg Polar Care Unit. Online the site noted which plug was required, however the adaptor provided was incorrect. The part # was not the plug required per the manufacturer. Site would take the part back but not cover shipping because they stated it was my error. After 7 emails, they had still not confirmed whether they even had the correct part in stock.

I recently purchased on item from this company which was sent with a key component missing. I emailed the company to let them know and they assured me it would be shipped out immediately. It has been 2 weeks since that date and have yet to receive the item. Several attempts to contact them by both email and phone have been ignored.

I would not recommend this company to anyone. This would have been a simple matter to correct but they have chosen to ignore it

Revdex.com:
I have received a refund in full made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Savingsology is stating untrue facts which is a direct  defamation of my character. Although they claim to be giving me a refund I was told in an email that a return label would be sent to me, please see below:[redacted]
 
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We already refunded whole transaction amount, customer should receive it in 3-4 business days.Please find attached refund proof.Thanks

Revdex.com:At this time, I have not been contacted by Savingology.com regarding complaint ID [redacted].Sincerely,[redacted]

Hi  We have already processed a full refund of $38.36 on 11/**/2017 and it will be posted back to her card in 3-5 business days. We have decided that a return label is not needed anymore and the customer can keep the item as well due misunderstanding.Thanks.

Revdex.com:At this time, my complaint, ID [redacted] regarding Savingology.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

This is a simply misunderstanding here, as we are actually still waiting for the return of the adapter.As the customer ordered the incorrect adapter, we do not suppose to paid return shipping, we are not sure why the customer insist that she was waiting for the return label, it will never be...

provided if the fault was not us.However, because of this Revdex.com case, we have already refund the original transaction in full of $38.36 with order number [redacted].  The refund will be credited to the credit card before 11/**/2017.Thanks