Hello, This is in response to complaint #[redacted] that we received in the mail on 12/30. I reviewed this customer’s complaint and I see that they wrote in to our support team on 12/16 about a purchase that was submitted that did not reward to their account. The support agent researched the...
issue and found that the receipt had been marked as “already processed to another account”. Upon my further research this morning, I discovered that it was marked as such in error. We will look into the circumstances that caused this issue. I have instructed the original agent to credit the customer and notify them today (which is 12/31). It may take a day or two for the credit to show up on the customer’s end. We do apologize for the inconvenience. If the customer has any further questions about this issue or future issues they are welcome to contact us at [email protected]. I would also encourage this customer to respond to the messages they receive from our own customer care team should they disagree with the outcome. We’re always happy to review our own work.Sincerely,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[redacted] sent me an email stating she credited the account, which WAS NOT CREDITED more than two hours after she sent the email. [redacted] did not bother to explain why a friend of mine submitted less of their receipt than I did and was approved, nor how I submitted the very same information on 29 of 32 other [redacted] receipts that were also accepted. I have never had a [redacted] receipt rejected until now. So [redacted]'s answer does not justify everything else that I offered for support of my complaint.
Regards,
[redacted]
Its not fair to everyone trying to activate the offer. Anybody can go on and activate every single offer just to do so.. and yet the people that really want the offer cant get it.too many "so called extreme" people buying up everything and reselling stuff. The people that really want the deal for their own use cant get them. : (Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I understand the way that SavingStar's Cash Back Mall works and I followed the appropriate steps (clicking through to [redacted] to make the purchase as a new customer). I meet all of [redacted]'s restrictions' guidelines - there was a server error code on [redacted]'s website that would NOT ALLOW an online order to process - when I called [redacted], they said it was a KNOWN issue and that customers had not been able to process orders online for quite some time. So I was unable to complete the online order process at NO FAULT OF MY OWN (after trying several times, having my credit checked SEVERAL TIMES...it failed with "server error" on their end over and over again). This should be between SavingStar and [redacted] to hash out...otherwise this was FALSE ADVERTISING of a Cash Back offer on the part of SavingStar.
Regards,
[redacted]
On 12-21-15 SavingStar sent an email advertising 100% cash back for a purchase of [redacted] Peanut Butter Cups 1.5 oz, if purchased by 12-23-15. I made the $1.29 purchase on 12-22-15 and submitted the receipt the same day. On 12-29-15 I received an email stating I did not qualify because "the receipt you submitted has already been processed." SavingStar processed it without crediting my account, and then tells me it was already processed. Has to be some glitch in their system. I contacted them on 12-29-15 and never received a response back.
To have my account credited $1.29 for the purchase I made as a result of their offer. The other desired outcome is that they get their system fixed. I constantly am having issues with this company and little to none with one of their competitors called [redacted], who seriously has a great refund system, but just different offers.
Hello,I have reviewed complaint #[redacted] that we received in the mail on 10/9/15. The customer in question wrote our customer service team on 9/28/15 about a [redacted] yogurt purchase that did not redeem to their account. Through research it was determined that the customer did not scan each unique...
UPC on the different varieties of [redacted] yogurt (the offer required a purchase of 10 individual cups) that were purchased and therefore we were not able to verify the full purchase. We responded to the customer on 10/8 and credited the customer’s account. Thank you,[redacted]-- [redacted]Customer Service Team LeadSavingStar, Inc.[redacted]@savingstar.com
Hello, We received the customer's rejection of our response today. I double checked the customer's account under the email address [redacted]@gmail.com and confirmed that it was in fact reopened on 4/19/16 and no funds were removed from the customer's account. If the customer is continuing to have trouble logging in, please have them contact [email protected]. Regarding purchase validity, in the case of our Cash Back Mall, it is in fact the retailer that verifies the purchases for SavingStar. In some cases, retailers will ask us to flag accounts from time to time based off of purchase volume and other factors. I do apologize if this caused any inconvenience. I do apologize for the long wait time to hear back from customer service. During the month of March and early April it did take a long time to hear back from customer service due to a high volume of messages from customers. We have been adding staff to compensate for this and our response time has gotten shorter and we will continue to improve it. We do respond to every message that we receive. Thanks,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello, I reviewed the comments added to complaint #[redacted]. I searched our customer service system for messages from this customer's email address and I could not locate the message that was sent on 1/29. I did review the issue the customer described and found that the error message he received was sent in error. We are investigating the cause of this issue, but I did credit his account for his purchase. Please be aware that this credit may take 1-2 days to show up in his account. Thank you,[redacted]
Hello, We received complaint #[redacted] in the mail and I have reviewed the case. This customer's SavingStar account was flagged due to a large volume to transactions made through our Cash Back Mall. The volume was out of the ordinary, so the account was flagged and closed as a precaution. A...
message was sent to the customer's email address on 3/25/16 detailing this. The customer may want to check their spam or junk mail folder to see if this message ended up there. The customer wrote in on 4/12/16 asking why their account was closed. On 4/19/16 we were able to clear the account and it was reopened. On that same date, the email was responded to with this update. While the account was closed, no funds were removed from the customer's account. If they have any further questions, I recommend they contact us at [email protected]. Thanks,[redacted]
This customer had an open customer service ticket which has now been resolved. The customer had two accounts with SavingStar under different email addresses. One email address received the confirmation of credit but when the user checked their account for the funds, they logged in with a...
different email address so a different user account. The funds were appropriately credited to the account where the receipts were submitted. The two accounts have now been consolidated to avoid future confusion. Please feel free to contact me if you have further questions.Best regards,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[The complaint number is [redacted] dated 01-06-16, NOT [redacted] dated 11-16-15, which was already resolved. I don't know why both SavingStar and Revdex.com are referencing the previous complaint number. As far as [redacted] not finding my email from 12-29-15 from [redacted], is because it was sent to them from my work email at [redacted] forwarding their error email with reference to my [redacted] account with SavingStar.]
Regards,
[redacted]
The offers still show up as available. If they are "so called sold out" they shouldn't even be show to choose the offer.So many people "activate" the offer and never redeem and just hold on them. It needs to be a time limit before it should get reactivated so others can get the offer. They shouldn't still show up as available.They need to revamp their website/[redacted] activated offers before, submit receipts and they still rejected.. then the offer expired and they say too bad, after I have activated and bought.. now im stuck with something I really did want to buy in the first place.
Regards,
[redacted]
Hello, I reviewed complaint #[redacted] that we received in the mail recently. I see that the customer wrote in on 6/16/16 with their inquiry. They were responded to by our team on 6/27/16 and their ticket is currently marked as solved. I do not see any other emails from the email address listed...
in the Revdex.com complaint that were sent in during the month of June. Our current response time is within 5-10 business days (Monday-Friday) due to a high volume of emails. We're working hard to speed this up, but each customer email does generate an auto response that will inform them of the expected wait time. We do answer every message we receive in the order that we receive it. Thanks,
[redacted] -- [redacted]Customer Service Team LeadSavingStar, Inc.
Hello, We received complaint #[redacted]. I reviewed this customer’s case, and I’m afraid that our records do show that the offers in question were at some point added to the customer’s [redacted] card on the [redacted] website at some point prior to redemption on SavingStar. When this is the case,...
if the customer has purchased the item on that same card, it will not qualify for a redemption on SavingStar. These offers are running on SavingStar and the store’s website simultaneously and are considered to be the same exact offer. Thus, the offer can only be activated in one place on that card at that store. Please note that these offers will not be available to the customer on SavingStar if they activate the offer on the store’s website at any point. Even if the offer is subsequently deactivated on the store’s website, it will still not be available to the customer on SavingStar on that same card. So even if the offer is no longer activated on the store’s website, it will still be blocked on SavingStar. This also means that multiple purchases of the item at the store in question will still result in being blocked on SavingStar. Therefore, it is quite easy to make a purchase where a digital coupon is not applied on the receipt and still have the offer blocked on SavingStar. Also, these restrictions have been in place for at least two years on SavingStar.com, however only recently have they been expanded to include different kinds of offers, so while the customer may have been able to redeem the offer in both places in the past this is no longer the case. We have offered this customer courtesy credits on two different occasions for purchases that were affected by this restriction (including the purchase mentioned the customer’s letter) so that we had a chance to explain the problem, but we will not be able to credit any further purchases that are blocked for this reason. We recommend that the customer be aware of identical offers activated on the store’s website before attempting to redeem at SavingStar. We are sorry for any inconvenience this may have caused, but these restrictions will remain in place and we recommend that the customer please be aware of them for the future. Thank you,[redacted] -- [redacted]SavingStarCustomer Service Team Lead
Hello, I reviewed the customer's rebuttal. As I stated in my last message, the restrictions for [redacted] on our website do very clearly state that only purchases made through the [redacted].comwebsite are qualified for cash back. Unfortunately we are not able to honor any purchases that did not happen online after clicking through from the SavingStar Cash Back Mall. We are not able to make any exceptions for this. We apologize for the inconvenience.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I will note that the business blatantly lied about contacting me. I never received any form of communication from them on those dates other than email subscriptions for deal updates. There was no notice of any account closure nor was there notice of account being cleared other than from the Revdex.com. It's odd that they just happened to clear the account once the Revdex.com complaint was received.
Regards,
[redacted]
Hello, We received complaint #[redacted] in the mail and I have reviewed the case. This customer's SavingStar account was flagged due to a large volume to transactions made through our Cash Back Mall. The volume was out of the ordinary, so the account was flagged and closed as a precaution....
A message was sent to the customer's email address on 3/25/16 detailing this. The customer may want to check their spam or junk mail folder to see if this message ended up there. The customer wrote in on 4/12/16 asking why their account was closed. On 4/19/16 we were able to clear the account and it was reopened. On that same date, the email was responded to with this update. While the account was closed, no funds were removed from the customer's account. If they have any further questions, I recommend they contact us at [email protected].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
they are full of it. I provided undisputable PROOF as shown on my receipt that these items were NOT added in this transaction. Had they been a DC would appear to the left of the items in question which stands for digital coupon indicating it was an offer I added to my price plus card. If they would like to see the receipt in it's entirety I would be more than happy to send about 6 pictures to include it all as its a long receipt but it would certainly PROVE that I used my price plus card which is linked to savingstar. Use of the price plus card would have DC next to items to which I added digitally which is what this company is saying cannot be used in addition to their offers. There is no good reason to deny my request for these items to be part of the rebate when they are not digitally added to my order as shown on attached picture. SC stands for store coupon and is not part of the digital dilemma that is being presented here.
Regards,
[redacted]
Hello, I reviewed the case in #[redacted] and I see that the customer wrote in to our customer service department the same day this complaint was filed. I would like to encourage the customer to give our customer service department a change to reply before they contact the Revdex.com. Our customer...
service department responded to the customer yesterday and found that the UPC the customer scanned at the beginning of the receipt scan process did not match the UPC displayed on the receipt that was submitted. The UPC that is submitted during the process is matched to the one on the receipt, so if the customer scans a different product than the one purchased on the receipt, the receipt will be rejected for redemption. This is why the customer did not receive their savings. They have since been manually credited, but we do want to express that the customer does need to be sure to scan the items purchased on the receipt to qualify for savings in the future. Thank you,[redacted]
Hello, This is in response to complaint #[redacted] that we received in the mail on 12/30. I reviewed this customer’s complaint and I see that they wrote in to our support team on 12/16 about a purchase that was submitted that did not reward to their account. The support agent researched the...
issue and found that the receipt had been marked as “already processed to another account”. Upon my further research this morning, I discovered that it was marked as such in error. We will look into the circumstances that caused this issue. I have instructed the original agent to credit the customer and notify them today (which is 12/31). It may take a day or two for the credit to show up on the customer’s end. We do apologize for the inconvenience. If the customer has any further questions about this issue or future issues they are welcome to contact us at [email protected]. I would also encourage this customer to respond to the messages they receive from our own customer care team should they disagree with the outcome. We’re always happy to review our own work.Sincerely,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[redacted] sent me an email stating she credited the account, which WAS NOT CREDITED more than two hours after she sent the email. [redacted] did not bother to explain why a friend of mine submitted less of their receipt than I did and was approved, nor how I submitted the very same information on 29 of 32 other [redacted] receipts that were also accepted. I have never had a [redacted] receipt rejected until now. So [redacted]'s answer does not justify everything else that I offered for support of my complaint.
Regards,
[redacted]
Its not fair to everyone trying to activate the offer. Anybody can go on and activate every single offer just to do so.. and yet the people that really want the offer cant get it.too many "so called extreme" people buying up everything and reselling stuff. The people that really want the deal for their own use cant get them. : (Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I understand the way that SavingStar's Cash Back Mall works and I followed the appropriate steps (clicking through to [redacted] to make the purchase as a new customer). I meet all of [redacted]'s restrictions' guidelines - there was a server error code on [redacted]'s website that would NOT ALLOW an online order to process - when I called [redacted], they said it was a KNOWN issue and that customers had not been able to process orders online for quite some time. So I was unable to complete the online order process at NO FAULT OF MY OWN (after trying several times, having my credit checked SEVERAL TIMES...it failed with "server error" on their end over and over again). This should be between SavingStar and [redacted] to hash out...otherwise this was FALSE ADVERTISING of a Cash Back offer on the part of SavingStar.
Regards,
[redacted]
On 12-21-15 SavingStar sent an email advertising 100% cash back for a purchase of [redacted] Peanut Butter Cups 1.5 oz, if purchased by 12-23-15. I made the $1.29 purchase on 12-22-15 and submitted the receipt the same day. On 12-29-15 I received an email stating I did not qualify because "the receipt you submitted has already been processed." SavingStar processed it without crediting my account, and then tells me it was already processed. Has to be some glitch in their system. I contacted them on 12-29-15 and never received a response back.
To have my account credited $1.29 for the purchase I made as a result of their offer. The other desired outcome is that they get their system fixed. I constantly am having issues with this company and little to none with one of their competitors called [redacted], who seriously has a great refund system, but just different offers.
Hello,I have reviewed complaint #[redacted] that we received in the mail on 10/9/15. The customer in question wrote our customer service team on 9/28/15 about a [redacted] yogurt purchase that did not redeem to their account. Through research it was determined that the customer did not scan each unique...
UPC on the different varieties of [redacted] yogurt (the offer required a purchase of 10 individual cups) that were purchased and therefore we were not able to verify the full purchase. We responded to the customer on 10/8 and credited the customer’s account. Thank you,[redacted]-- [redacted]Customer Service Team LeadSavingStar, Inc.[redacted]@savingstar.com
Hello, We received the customer's rejection of our response today. I double checked the customer's account under the email address [redacted]@gmail.com and confirmed that it was in fact reopened on 4/19/16 and no funds were removed from the customer's account. If the customer is continuing to have trouble logging in, please have them contact [email protected]. Regarding purchase validity, in the case of our Cash Back Mall, it is in fact the retailer that verifies the purchases for SavingStar. In some cases, retailers will ask us to flag accounts from time to time based off of purchase volume and other factors. I do apologize if this caused any inconvenience. I do apologize for the long wait time to hear back from customer service. During the month of March and early April it did take a long time to hear back from customer service due to a high volume of messages from customers. We have been adding staff to compensate for this and our response time has gotten shorter and we will continue to improve it. We do respond to every message that we receive. Thanks,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello, I reviewed the comments added to complaint #[redacted]. I searched our customer service system for messages from this customer's email address and I could not locate the message that was sent on 1/29. I did review the issue the customer described and found that the error message he received was sent in error. We are investigating the cause of this issue, but I did credit his account for his purchase. Please be aware that this credit may take 1-2 days to show up in his account. Thank you,[redacted]
Hello, We received complaint #[redacted] in the mail and I have reviewed the case. This customer's SavingStar account was flagged due to a large volume to transactions made through our Cash Back Mall. The volume was out of the ordinary, so the account was flagged and closed as a precaution. A...
message was sent to the customer's email address on 3/25/16 detailing this. The customer may want to check their spam or junk mail folder to see if this message ended up there. The customer wrote in on 4/12/16 asking why their account was closed. On 4/19/16 we were able to clear the account and it was reopened. On that same date, the email was responded to with this update. While the account was closed, no funds were removed from the customer's account. If they have any further questions, I recommend they contact us at [email protected]. Thanks,[redacted]
This customer had an open customer service ticket which has now been resolved. The customer had two accounts with SavingStar under different email addresses. One email address received the confirmation of credit but when the user checked their account for the funds, they logged in with a...
different email address so a different user account. The funds were appropriately credited to the account where the receipts were submitted. The two accounts have now been consolidated to avoid future confusion. Please feel free to contact me if you have further questions.Best regards,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[The complaint number is [redacted] dated 01-06-16, NOT [redacted] dated 11-16-15, which was already resolved. I don't know why both SavingStar and Revdex.com are referencing the previous complaint number. As far as [redacted] not finding my email from 12-29-15 from [redacted], is because it was sent to them from my work email at [redacted] forwarding their error email with reference to my [redacted] account with SavingStar.]
Regards,
[redacted]
The offers still show up as available. If they are "so called sold out" they shouldn't even be show to choose the offer.So many people "activate" the offer and never redeem and just hold on them. It needs to be a time limit before it should get reactivated so others can get the offer. They shouldn't still show up as available.They need to revamp their website/[redacted] activated offers before, submit receipts and they still rejected.. then the offer expired and they say too bad, after I have activated and bought.. now im stuck with something I really did want to buy in the first place.
Regards,
[redacted]
Hello, I reviewed complaint #[redacted] that we received in the mail recently. I see that the customer wrote in on 6/16/16 with their inquiry. They were responded to by our team on 6/27/16 and their ticket is currently marked as solved. I do not see any other emails from the email address listed...
in the Revdex.com complaint that were sent in during the month of June. Our current response time is within 5-10 business days (Monday-Friday) due to a high volume of emails. We're working hard to speed this up, but each customer email does generate an auto response that will inform them of the expected wait time. We do answer every message we receive in the order that we receive it. Thanks,
[redacted] -- [redacted]Customer Service Team LeadSavingStar, Inc.
Hello, We received complaint #[redacted]. I reviewed this customer’s case, and I’m afraid that our records do show that the offers in question were at some point added to the customer’s [redacted] card on the [redacted] website at some point prior to redemption on SavingStar. When this is the case,...
if the customer has purchased the item on that same card, it will not qualify for a redemption on SavingStar. These offers are running on SavingStar and the store’s website simultaneously and are considered to be the same exact offer. Thus, the offer can only be activated in one place on that card at that store. Please note that these offers will not be available to the customer on SavingStar if they activate the offer on the store’s website at any point. Even if the offer is subsequently deactivated on the store’s website, it will still not be available to the customer on SavingStar on that same card. So even if the offer is no longer activated on the store’s website, it will still be blocked on SavingStar. This also means that multiple purchases of the item at the store in question will still result in being blocked on SavingStar. Therefore, it is quite easy to make a purchase where a digital coupon is not applied on the receipt and still have the offer blocked on SavingStar. Also, these restrictions have been in place for at least two years on SavingStar.com, however only recently have they been expanded to include different kinds of offers, so while the customer may have been able to redeem the offer in both places in the past this is no longer the case. We have offered this customer courtesy credits on two different occasions for purchases that were affected by this restriction (including the purchase mentioned the customer’s letter) so that we had a chance to explain the problem, but we will not be able to credit any further purchases that are blocked for this reason. We recommend that the customer be aware of identical offers activated on the store’s website before attempting to redeem at SavingStar. We are sorry for any inconvenience this may have caused, but these restrictions will remain in place and we recommend that the customer please be aware of them for the future. Thank you,[redacted] -- [redacted]SavingStarCustomer Service Team Lead
Hello, I reviewed the customer's rebuttal. As I stated in my last message, the restrictions for [redacted] on our website do very clearly state that only purchases made through the [redacted].comwebsite are qualified for cash back. Unfortunately we are not able to honor any purchases that did not happen online after clicking through from the SavingStar Cash Back Mall. We are not able to make any exceptions for this. We apologize for the inconvenience.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I will note that the business blatantly lied about contacting me. I never received any form of communication from them on those dates other than email subscriptions for deal updates. There was no notice of any account closure nor was there notice of account being cleared other than from the Revdex.com. It's odd that they just happened to clear the account once the Revdex.com complaint was received.
Regards,
[redacted]
Hello, We received complaint #[redacted] in the mail and I have reviewed the case. This customer's SavingStar account was flagged due to a large volume to transactions made through our Cash Back Mall. The volume was out of the ordinary, so the account was flagged and closed as a precaution....
A message was sent to the customer's email address on 3/25/16 detailing this. The customer may want to check their spam or junk mail folder to see if this message ended up there. The customer wrote in on 4/12/16 asking why their account was closed. On 4/19/16 we were able to clear the account and it was reopened. On that same date, the email was responded to with this update. While the account was closed, no funds were removed from the customer's account. If they have any further questions, I recommend they contact us at [email protected].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
they are full of it. I provided undisputable PROOF as shown on my receipt that these items were NOT added in this transaction. Had they been a DC would appear to the left of the items in question which stands for digital coupon indicating it was an offer I added to my price plus card. If they would like to see the receipt in it's entirety I would be more than happy to send about 6 pictures to include it all as its a long receipt but it would certainly PROVE that I used my price plus card which is linked to savingstar. Use of the price plus card would have DC next to items to which I added digitally which is what this company is saying cannot be used in addition to their offers. There is no good reason to deny my request for these items to be part of the rebate when they are not digitally added to my order as shown on attached picture. SC stands for store coupon and is not part of the digital dilemma that is being presented here.
Regards,
[redacted]
Hello, I reviewed the case in #[redacted] and I see that the customer wrote in to our customer service department the same day this complaint was filed. I would like to encourage the customer to give our customer service department a change to reply before they contact the Revdex.com. Our customer...
service department responded to the customer yesterday and found that the UPC the customer scanned at the beginning of the receipt scan process did not match the UPC displayed on the receipt that was submitted. The UPC that is submitted during the process is matched to the one on the receipt, so if the customer scans a different product than the one purchased on the receipt, the receipt will be rejected for redemption. This is why the customer did not receive their savings. They have since been manually credited, but we do want to express that the customer does need to be sure to scan the items purchased on the receipt to qualify for savings in the future. Thank you,[redacted]