Hello, We received this complaint in the mail and I have reviewed this customer's case. The way that SavingStar's Cash Back Mall works is that if you start your purchase on Savingstar.com and then click through to one of our eligible retailers and then make a purchase on the retailer's website...
directly after that click through, you can be eligible to receive cash back. However, these offers are restricted to purchases made online and only after clicking through from SavingStar.com. If you view the page for [redacted] on the Cash Back Mall website (here: [redacted] ) you can view the retailer's restrictions by clicking on "view restrictions" below the retailer's icon. [redacted]'s restrictions are as follows: "Cash Back is available for new customers only and through www.[redacted].com website. Cash Back is reported 60-75 days after final installation is complete."Unfortunately we are not able to honor any purchases that did not happen online after clicking through from the SavingStar Cash Back Mall. We are not able to make any exceptions for this. We apologize for the inconvenience. Thanks,[redacted]
We received this complaint in the mail recently and I have reviewed this case. I see that on 3/15/16 this customer's account was frozen due to an unusually high volume of purchasing activity in this customer's Cash Back Mall account. The customer was sent a message about their account being frozen...
on 3/25/16. On 5/19/16 this account was finally cleared for reopening and the customer was sent a message informing them of this that same day. The customer should be able to log in now. If the customer has any further questions or concerns, I recommend that they contact us directly by emailing [email protected]. Thanks,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. There is one small error in that I was never sent an email, and yes I check junk mail all the time.
Regards,
[redacted]
Hello, We received this complaint in the mail and I have reviewed this customer's case. The way that SavingStar's Cash Back Mall works is that if you start your purchase on Savingstar.com and then click through to one of our eligible retailers and then make a purchase on the retailer's website...
directly after that click through, you can be eligible to receive cash back. However, these offers are restricted to purchases made online and only after clicking through from SavingStar.com. If you view the page for [redacted] on the Cash Back Mall website (here: [redacted] ) you can view the retailer's restrictions by clicking on "view restrictions" below the retailer's icon. [redacted]'s restrictions are as follows: "Cash Back is available for new customers only and through www.[redacted].com website. Cash Back is reported 60-75 days after final installation is complete."Unfortunately we are not able to honor any purchases that did not happen online after clicking through from the SavingStar Cash Back Mall. We are not able to make any exceptions for this. We apologize for the inconvenience. Thanks,[redacted]
We received this complaint in the mail recently and I have reviewed this case. I see that on 3/15/16 this customer's account was frozen due to an unusually high volume of purchasing activity in this customer's Cash Back Mall account. The customer was sent a message about their account being frozen...
on 3/25/16. On 5/19/16 this account was finally cleared for reopening and the customer was sent a message informing them of this that same day. The customer should be able to log in now. If the customer has any further questions or concerns, I recommend that they contact us directly by emailing [email protected]. Thanks,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. There is one small error in that I was never sent an email, and yes I check junk mail all the time.
Regards,
[redacted]