Saygus, Inc.

We appreciate the patience of this client as we have gone through a dispute with our Indiegogo campaign and settlement where we finally are able to handle issues and refunds*** was issued his refund on April 7, which will close his order with us
Thanks,
The Saygus Team

We apologize for the delay and for the long wait in processing Mr***'s return.We have had problems with our Customer Service that we contracted out before and many of the tickets weren’t answered or followed throughWe have brought Customer Service in house and even though we are making
progress to resolve all the open tickets, unfortunately, it has not been in a timely manner.Mr***'s refund has been processed and his ticket is closed.We are deeply sorry for the long delay and for the inconvenience that has caused him

Complaint: ***
I am rejecting this response because:I will not be sure the refund is in my account until business days after 2/18/according to their refund reply to me via email
on 2/19/(see attachment)
I cannot accept the companies reply without verificationI believe business days will be around March 4th
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only contingent upon receiving a refundSaygus announced product delivery would be in May of No date has been given for delivery yet I will recontact the Revdex.com if their promise to issue a refund matches their promise of product delivery.I appreciate your attention to this matter.Thank you,
*** ***

Revdex.com:Thank you! I finally got the refund
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Due to poor customer service with two groups we contracted, we recently confirmed that our records showed we had not followed up with some requestsSince we have brought customer service in house, we are now able to address and respond to unanswered tickets like this oneWe are fixing
the communication problem that we inherited from previous customer service groups and we apologize for the long processWe have reached out to the customer and have refunded his money by USPS Money Order.We apologize for the long processRegards, Saygus

We appreciate the patience of this client as we have gone through a dispute with our Indiegogo campaign and settlement where we finally are able to handle issues and refunds*** was issued his refund on April 4, which will close his order with us
Thanks,
The Saygus Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Your engagement with the business was exactly what was needed to get a response, and while they were unable to find my service request on first check, I provided them the original email response from their system and a link to the service request, at which point they found it They refunded my payment without further incident, and I am satisfied with the outcome Thank you for your help in this matter
Sincerely,
*** ***

We contacted the customer directly and asked that he would open a new ticket with us for his refund request, which he did.We verified that his refund had not been processed and then processed his refund for $on June 10, Customer acknowledged the receipt of his refund and he closed his
ticket on the same day he received his refund

We at Saygus strive to answer messages in a timely manner Mr*** has never contacted us to request a refundHad he requested a refund, he would have been given one. We regret the fact that he chose to contact Revdex.com instead of us to resolve this problem. If Mr
*** would contact us directly we can explain to him how we can issue him a refund via other options even if his credit card is not valid anymore. He can email us at [email protected]. We look forward to hearing from him soon so we can resolve this issue in a timely manner. Regards,The Saygus Team

We appreciate the patience of this customer and his order was previously refunded on 2/18/16.Thanks,

We have had several correspondences since December with Mr [redacted] with regards towards his request for a refund. As you can see per the attached receipt, his funds NEVER went through on order #[redacted] on 2/20/15 (his credit card was declined due to insufficient funds)and therefore a phone was NEVER...

in fact ordered therefore a refund can not be given. We have sent the receipt to Mr [redacted] with a request for proof that funds were deducted and he has yet to provide that information to us. Without an actual order where there are cleared funds for a purchase a refund can not be given nor does an order exist. We have explained this many times to Mr [redacted] and have always responded to any correspondences that he has sent us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This is the message I received from...

them.(We have processed your refund, funds are on their way back to you. It
can take up to 10 business days for the amount to properly reflect onto
 your account, per the merchants policy. If by the 10th business day it
still does not show up on your account, please contact your bank first
and then us. We will be glad to assist!)Please hold until this over I don't trust them because they say that will be refunded they told me the same think 7 months ago.
Sincerely,
[redacted]

Due to poor customer service with two groups we contracted, we have inherited many unanswered  tickets and problems that were not taken care of by these groups.  We have brought customer service in house  now and we are working on resolving  these issues.   Mr....

[redacted] had indeed opened a ticket on December 2015 that was answered but then it went unanswered for 6 months.  On Sep 7, 2016 he opened another ticket and on the same day we answered him back letting him know that we started the process of his refund and that we would contact him when the refund  process was done, and that he could check back with us. We checked our internal records first before we sent a request to the credit card company to see if there was any charge back so we could clear him  for a refund . This process sometimes takes longer than expected. 3 weeks later, on Sep 23, Friday, the customer asked for an update  on his refund and at the same time filed a claim with Revdex.com, not giving us a chance to respond to his inquiry or to let him know that his refund was ready to be processed which happened today, Sep 26, 2016.   We are disappointed that the customer chose to go through Revdex.com to get his issued resolved instead of waiting for the weekend to receive our response.   We are working on  the communication problem that we have inherited and one of the things that we are working hard on  is giving our customers a prompt response to their inquiries, unless we receive an inquiry late on a Friday or over the weekend.   We are sorry that Mr. [redacted] feels that  Saygus refund process is not adequate.   As stated, his refund has been processed. We apologize for any inconvenience that this might have caused Mr. [redacted].   Regards,   Saygus   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have been able to verify refund amount into my cc account (see attached).Thank you for your help.
Sincerely,
[redacted]

We apologize for the delay and for the long wait in processing Mr. [redacted]'s return.  We have had problems with our Customer Service that we contracted out before and many of the tickets weren’t answered or followed through.  We have brought Customer Service in house and even though we are...

making progress to resolve all the open tickets, unfortunately, it has not been in a timely  manner.  Mr. [redacted]'s refund is in the process of being refunded.  We are deeply sorry for the long delay and for the inconvenience that has caused him. We have contacted Mr. [redacted]'s with information on his refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A refund of $549.00 has been issued to the customer and he should be receiving a refund within 3 to 5 business days through his merchant provider on the credit card that was used to order the phone with.