Saygus, Inc.

We appreciate the patience of this customer as we have had issues with our Indiegogo campaign.  Until resolution was made with all issues, we were unable to refund customersfor any purchases that they made through the Indiegogo website.  We have now resolved the issues with Indiegogo...

and this customer has been refunded in full for his purchase on April 8, 2016.Thank you,The Saygus Team

Customer was already issued a refund on 1/13/2016 per his request.

Please find attached the receipt of Mr. [redacted]'s refund done by Paypal on February 13,, 2017.We have contacted him through our e-ticket system. Regards, The Saygus Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted] has indeed opened a ticket with us requesting a refund.The process of his refund, unfortunately, has not been as fast as we would have like it to be.Unfortunately, because we have to request information from third parties, the process becomes longer than expected.The process at this time...

is done and we are waiting for the Financial Department to inform us the fund has been transferred to his account, so we can inform him.We are at this time communicating with Mr. [redacted] through our internal e-ticket system to finalize the refund for him.We apologize to him for the delay and thank him for his patience.

We appreciate the patience of the customer and he has been refunded in full.Thanks