SBD Health

Review: Did the 4.99 trial, via [redacted]. Received this product from Tonaderm. Went to email and was going to cancel because, the product was not good at all. looked like watered down lotion. In the mean time on June 30th. I noticed they had taken 94.14 out of my checking acct. Called them told them I did not want this product. first person said I would have had to call to not be charged... I told him I am calling now and do not want this product and want my refund. He told me when I receive the products to return to sender. gave me a tracking number to put on the package when I sent it back. I waited for a 7 to 9 days. Thinking I was receiving more cream in the mail so I could return it. And nothing came to return I again called. They said I had to return the 4.99 trial jar.. in order to get my $94.14 back into my account. I was confused at this point and figured I was not going to get any of my money back. I call back spoke to a women. she gave me a Tonaderm Fullfillment Center, address in Georgia. She said as soon as they received it they would return my money less a $5.00 restocking fee.!I called again almost 2 weeks ago. Spoke with a man, said it didn't show they had received it yet. I told him I mailed it almost a week and half ago. and he should have gotten it. told him address. Told him tracking number.. He said sometimes it takes 30 days. after they get the product to make sure I will get a refund. I have spoken to 3 people with 3 explanations. Today is Aug. 1, 2014. They took my money out of my acct. on June 30, 2014. I believe they are not going to give my refund. and I need and want my money back. I sent the product back. that I thought I paid 4.99 for. Which I was charged for.. They had no problem taking my money out of my acct. but, now want give it back. Lesson #1 never order anything trial or otherwise and give them your info. online. Thank You.

Product_Or_Service: Tonaderm cream.Desired Settlement: DesiredSettlementID: Refund

I want my 94.14 back.. ASAP. Thank You

Business

Response:

I would like to preface by stating that the customer has been issued a full refund for the product that they ordered. The customer has been issued a refund of $94.14 (TonaDerm Cream product cost) for the charge on 06-27-2014, as of 08-15-2014. Due to a technical error, this refund is being issued via certified check through the mail to the address provided by the customer. Please allow 2 -10 business days for the customer to receive this refund. On 06-13-2014, an order was placed for ourTonaDerm skin care cream to try for a 14-day trial period paying only $4.95 for shipping and handling. If a customer feels that 14 days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extension. If we are not contacted prior to the end of the trial(s) then once their trial expires, they will be billed for the product(s) of which they have received. All of which is covered on our order pages, our website and within our terms and conditions. Since no contact was made prior to the end of the trial period, the customer was billed for what they have received. We apologize for any

inconvenience that this matter may have caused the customer. Again the customer has been issued a full refund for the product that they ordered. The customer has been issued a refund of $94.14 (TonaDerm Cream product cost) for the charge on 06-27-2014, as of 08-15-2014. Due to a technical error, this refund is being issued via certified check through the mail to the address provided by the customer. Please allow 2- 10 business days for the customer to receive this refund. Should you have any other questions or concerns, please feel free to reply to this response. Thank you

Review: First of all, the product does not live up to its claim.

Secondly, I thought I was receiving trail samples and then I billed for $100!!Desired Settlement: SHUT THESE PEOPLE DOWN!!!

Review: Marchant withdrew unathorized funds

Names that went through bank

SNS True Slender $89.82

Pure Slim $89.52

GCH-Slimming Gas $89.82

Vitalnaturalslim $89.52

$358.68

This was a one time trial of $15.99

I was never given or informed of aditional bank withdraws.Desired Settlement: Full refund

Review: Tonaderm SBD Health advertises 15 days free trial of their Tonaderm face cream. I used my credit card to pay for S&H $4.95 on January 7th, 2014 while agreeing to their rules to return the trial product if not satisfied. The product arrived on January 23rd, 2014!! I had no time for any trial. The company is counting the start of the "free" trial from from the day they charge the S&H on January 7th, 2014. My credit card was charged for the full price of the cream $98 on January 22nd, 2014. After I contacted the company and ask to cancel the "subscription" I was told to send it back unopened and unused in order to receive the refund. I did open it and used once. IT WAS A TRIAL product. The company refused to accept the return, started offering various discounts and in the end refused to provide me with their mailing address.

There are several complains online since December 2013. Their so called website http://tonadermserum.net/ doesn't allow to take advantage of their free trial anymore!! But the advertisement is popping up unexpectedly on various websites.Desired Settlement: I would like to get full refund of $98 and make sure, SBD Health (Tonaderm) is no longer allowed to advertise online with a misleading information.

Review: They advertise that the product is free you pay for shipping and when you try to return the product because it is not for you. they refuse to give you and address for the return and want to charge you for the product.their by making you pay for a stop payment at the bank. I think it is false advertising. and something should be done it a scam against womenI want a refund they want to charge me 100.00 for this product.Desired Settlement: DesiredSettlementID: Other (requires explanation)
DesiredSettlementID: Refundnot to charge my credit card

Review: My wife typed out a online survey response and was sent a (supposedly free) food supplement by this company, called Garcinia Cambogia of Wilmington, DE. They are now billing us $84 every week for supplements we don't even want or receive. This company is a bunch of rip-off artists and I think you should investigate them. Their website is garciniacambogiasave.com. They fake people out by getting their debit card number, then they just start charging the card about $84 per week. They are saying its for little bottles of food supplements. It's a racket, and I think you need to check them out. They gouge people's checking accounts for $84 every week for a bottle of supplements that no one wants or even receives.Desired Settlement: I want my money back, I don't want any supplements at all from this company. We have never opened a single bottle of this awful stuff.

Review: This complaint is against [redacted] and Skin A Derm, three companies that have scammed me out of $400. In April, 2014, I responded to an online advertisement for a free trial of an anti-aging cream and serum from [redacted]. During the conversation with a [redacted] representative, I clearly stated multiple times that I was not interested in signing up for the monthly auto payments, and would only be taking advantage of the advertised “Free Trial”. The [redacted] representative did not inform me that I would be charged a monthly fee, nor did he state that I would need to return the “free trial cream and serum”. I was led to believe that I could accept a trial size of the cream and serum for free. I agreed to pay $4.95 in Shipping and Handling fees (by providing a credit card number), but was unprepared for what occurred next. When I received my April credit card bill, I saw two charges that she was not expecting. One charge from Youngify Beauty for $94.14 and a second charge from Skin A Derm for $93.86, the full price for the products [redacted] mailed me. I immediately contacted [redacted] about these charges, however the company pretended to not know about these companies and have stated they do not work with each other. I also contacted Youngify Beauty and Skin A Derm, who also feigned ignorance about [redacted], and could not tell me why or how I had been charged by their companies. As [redacted] is denying working with Youngify Beauty or Skin A Derm, they state they can do nothing about the charges on my credit card. And as I did not order the free trial through Youngify Beauty or Skin A Derm, they deny they have charged my credit card, despite the evidence on my statement. It is obvious that all three companies are working together to scam me. Further, Youngify Beauty and Skin A Derm have charged my credit card again in May for the same amounts. At this point, I have been charged $400 because I believed I would be receiving free trial size beauty products from [redacted]. I have called [redacted] and attempted to cancel the monthly auto payments (which I was led to believe I would not be enrolled in in the first place), but [redacted] refuses to listen and has continued to try selling me additional products.Desired Settlement: Full Refund. Anything less is ridiculous.