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SBK Construction Reviews (54)

? Complaint: [redacted] I am rejecting this response because:? Once again, I reject this response as I did NOT go to their website.? I was on facebook and DrOz and Christie Brinkley were shown and speaking about a face cream.? Then an ad "popped up"? to get this face cream that I thought was Christie Brinkley's line.? I had no idea that I was ordering anything from Hydra Skin Sciences as they had attached themselves to DrOz's page somehow.? I agreed to a $charge and that was all.? I did NOT agree to any terms or conditions for any product Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***i didn't order this nor did I receive it I'm not paying for something I didn't order or get

? Complaint ID: [redacted] Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days trial period of a full days’ supply of the products Brio day and night serum and Allegro.? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for the products Brio Day and Night Serum and Allegro Anti aging on November 08th, Per the policy of the program, [redacted] was required to contact our company within the specified time of days for cancellation.? On December 06th, 2016, [redacted] contacted our company along with her bank representative inquiring about the charges on his accountOne of our customer support representatives explained the program and canceled the subscription for the products Brio Day and Night Serum and Allegro Anti agingMr [redacted] did not demand any refundOn December 06th, the bank representative again called our company on behalf of Mr [redacted] Since customer did not demand any refund, therefore one of our customer support representative after explaining the program confirmed and cancellationWe are sorry to inform you that at this point in time we are unable to provide any refund, as we do not cater refunds for the products that are in possession of a customer for more than days and which is also mentioned on our websiteRegards, Customer Support Manager ? ?

[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.? Case Summary? We apologize for the inconvenience you may have faced, as the representative misguided you, upon your cancellation, we appreciate you bringing this matter to our knowledgeSo, we can rectify and prevent this from repeating in the near future.? Regards,Leon?

[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.? Case Summary [redacted] initially called us on 3rd? Feb 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.? [redacted] demanded for a refund, our representative offered a 40% discount for the products in her possession [redacted] wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee[redacted] still wasn’t satisfied, being charged $restocking feeSo our representative waived off $from the restocking fee, for each product, upon her acceptance, he generated the RMA numbers for her to return the products.? On 12th? Feb 2017, we received a chargeback letter from [redacted] ’s bank, to which our legal department has responded to.? Regards,Leon

Complaint: [redacted] I am rejecting this response because: This is all a bogus response and is not at all factual in nature? First of all [redacted] is not a she but my husband; if they had truly reviewed the complaint they would know that the person they talked with was not a female but a male? This response is a canned response? We had to have the credit card cancelled as they continued to charge it with unauthorized charges and we have sent all product back to the company as per the request from the credit card company? This company should no longer be in business due to their business practices? The customer "no" service that we received was of no help at at one time was rather threatening Sincerely, [redacted] ***

The following message was received from the business regarding the complaint:? ? [redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of? Brio Day and Night Serum,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.? You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.? All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).? If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.? The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee? [redacted] contacted us on the same day she was charged for the initial products, and stated that she wasn’t aware of the program, so one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted, explanation was in-regards to our program mechanics as well as the refund policy.? Since the Representative felt [redacted] wasn’t satisfied, he offered her a chance to return the products for a refund, subjected to restocking fee as per our policy, but [redacted] still wasn’t satisfied knowing that she had to pay 20$ restocking fee, so the representative reduced 10$ from the restocking fee.? A RMA# was provided over the phone as well as via email, but till this date we haven’t received any returned shipment from her side.RegardsLeon T [redacted]

? Complaint: [redacted] I am rejecting this response because:Thank you for a detailed message in responseI understand that somewhere in the fine print I had agreed to these termsAfter reading hundreds of similar complaints on the Internet in regards to how you are selling these products, I feel that perhaps you should be more clear that people are signing up for two different subscriptions instead of one simple $trialWhen I called the first time and was almost in tears because I had no money for this and had no idea it was a subscription, how come your representative didn't feel he needed to warn me that I actually had two subscriptions and that I would be getting charged again for another one?? Surely if I had been upset by the first charge, I would be upset by the second and third time??? I did receive partial refunds but I am not receiving the last refund for $That is a lot of money to some people & considering I want to send it back-completely unused in its original package-I think that's something that should be grantedI also feel that you guys need to be more clear in how you are selling thisIt's incredibly unclear.? Sincerely, [redacted] ***

? Complaint: [redacted] I am rejecting this response because:the terms of their so called agreement for the trail are not clearly outlined for the customer as they have written8if you look at the ? complaints of other customers you can see this has happened many timesI truly feel it is fraudulent and they hope no one reads the fine print so that they can charge you the dollarsThey also intentionally wait to charge your card several days after receiving the product so you won't see it if you check your account upon receiving the product.? Sincerely, [redacted]

Complaint ID: [redacted] (4th Response)? Dear [redacted] ,We sincerely apologize for any inconvenience that you may have facedWe would like to clarify the misunderstanding about our refund policyPlease note that we only accept returns for the products that are in possession of a customer for days or less than days? At this point of time we would like to bring into your notice that in order to save you from the hassle of returning the products, we have made an exception and processed a refund of the full product prices for the last shipment of the products Allegro and BrioBesides, since the second last shipment of the products were shipped to you in the month of January and February, therefore, we regret to inform you that we are unable to accept the returnsThus we request you to keep the products and give them a try for best resultsAlthough, we assure you that your subscription for the products Allegro and Brio have been cancelled out, thus you will not receive any further shipments.Regards, Customer Support Manager

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is not the entire amount of $and $109.00, but it will be acceptable, since they offered nothing before you contacted them.Thank you for your help in this matter Sincerely, [redacted] ***?

? Complaint: [redacted] I am rejecting this response because:Dear Leon,? Firstly, the product that was sent to me was not the one that originally was advertisedThat is at least to say, on your part, advertisementSecondly,I never requested two different products- these were sent and received conveniently after the "trial period"Lastly, your call center is run and operated by people with very poor grasp of the English language who were not able to solve my problem, but simply repeated the same thing over and over, and were extremely pushy in forcing me to accept, leaving me basically no option but to say yes or get nothingThere is no supervisor to talk to, and very difficult to hear and communicate-again, I am assuming this is some call center in a foreign country? Let me add that, the page which is opened when you click on the Facebook add, DOES NOT STATE anything about a subscription- it is YOUR COMPANY'S PAGE, and there is no link to it from the window that it's open from Facebook as a "special offer"It is also impossible to actually go to your page to do any research, as the product which says is going to be sent does not match the one that is actually sentSo while you state that this is a subscription, you conveniently do it in a page to which I have no access until it's too late- that is to say, until I was chargedA loophole, I guess, to bait people and take their money.? This is a obviously a well orchestrated scam: no one answers on Facebook, there are several people complaining about the same thing I am, none of them aware of any further charges, a call center with very poor representatives, and a lot of money being made by your company? So whether you decide to do the right thing, ie a reimbursement for a product I did not know I was buying because your company used my information to do so, or you choose not to, It is up to you and your conscience I do not want any more people being taken advantage of, so I would also kindly request you include the CORRECT NAME of the product/s being shipped, and a direct link from the sponsored adds to YOUR WEBSITE, if you have nothing to hide as a company? I pray you do what is right.? ? ? ? ? ? Sincerely, [redacted]

[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription? within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? ? The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.? You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.? All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).? If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.? The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee[redacted] placed her order on 12th? Aug 2016, did not contact us within the trial days provided, and therefore she was charged the product price [redacted] contacted us on 30th? Aug 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had acceptedThe representative notice that [redacted] wasn’t satisfied, so he explained the return policies and provided her with the RMA# to return the products for a refund subjecting the restocking fee.We received [redacted] ’s returned products on 8th Sep 2016,? within hours? the refund was processedRegards,Leon T [redacted]

? Complaint: [redacted] I am rejecting this response because:I want a FULL refund as the product was not used.? I was billed only days after receiving the product.? The trial was 14.? I called prior to the end of the trial to report that they had already charged me and that is why I was returning the product because I will NOT do business with a company with lacking morals and questionable business ethics.? I have attached the USPS tracking information which shows you received the product on 10/6.? NOT 10/18.? I have also attached the cancellation notice which wasn't given right away.? I had to call twice to get it.? The email finally came on 9/19.? I have been trying to get my money back for a month.? I want a full refund.? Sincerely, [redacted] ***

Complaint ID: [redacted] Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Miss [redacted] placed an order for the products Allegro anti-aging cream and Brio day and night serum on 11th Feb Upon placing the order she agreed to try the products for days at the cost of shipping and handlingPer the terms of the policy that Miss [redacted] agreed upon placing the order for the products, to avoid the charges she was required to contact our company within the specified time of daysAccording to our record, Miss [redacted] contacted our company on 02nd Mar inquiring about the charges on her accountOne of our customer support representatives provided the detailed explanation of the program and canceled the subscription for the products Allegro anti-aging cream and Brio day and night serumIn regards to the refund request, Miss [redacted] agreed to get 40% refund for each product and keep the productsTherefore, we credited Miss [redacted] 's account with the amounts of $(Transaction ID: [redacted] ) and $ (Transaction ID: [redacted] )Regards, Customer Support Manager?

Complaint ID: [redacted] Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” ? Case Summary: [redacted] had placed an order for the products Allegro anti-aging cream and Brio day and night serum on 20th Jan Upon placing the order, Miss [redacted] agreed to try the products for days trial period at the cost of shipping and handlingIn order to avoid the actual price of each product, Miss [redacted] was required to contact our company for cancellation within the specified time of days from the order date.? On 22nd Feb 2017, we received an email from Miss [redacted] requesting cancellation of subscription and refundOne of our email customer support representatives explained the detailed program and canceled subscription for the products Allegro and Brio.? In regards to the refund request, we offered her 40% refund for both productsHowever, on 24th Feb 2017, Miss [redacted] contacted our company again via call and demanded a refundOne of our customer support representatives again provided the detailed explanation of the program and provided RMA number to return the products for refund subjected to $restocking fee for each productMiss [redacted] declined to pay the restocking fee, therefore, to deliver the best of customer service, our company's officer waved off restocking feeAt this point in time, we are happy to inform you that a full refund in the amounts of $(89.93+ 20.00) and $(+ 20.00) has been credited back into Miss [redacted] ’s accountWe have offered it to Miss [redacted] to settle and resolve all claims and concerns that she may have.? ? ? Regards, Customer Support Manager?

Complaint: [redacted] I am rejecting this response because:? Thank you for not reading my complaint thoroughlyAs previously stated I received the refund of $for the? Roy Skin SparkserumIt is the refund of $for the? Perfect Skin that has not been refundedI wish your company would stop using stall tactics and just refund the money back to the card that you deducted it fromYour so called transaction IDs mean nothing to my banking institution so stop asking me to contact my bankIf I had received the refund at anytime you would not be getting this complaint filed against you Sincerely, [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint ID: [redacted] Dear Sir/Madam, Thank you for contacting email customer supportWe regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you: Customer ID: Name: Address: Phone number: Email Address: Regards, Customer Support Manager ?

Complaint ID: [redacted] Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to S*r" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” ? Case Summary: [redacted] had placed an order for the products Allegro anti-aging cream and Brio day and night serum on 10th Feb As per the terms of the program which [redacted] agreed upon placing the order, she was required to contact our company within the specified time of days for cancellationMiss [redacted] contacted our company on 24th Feb 2017, requesting cancellation of the subscription for only the product AllegroOne of our customer support representatives explained the program and provided RMA number to return Allegro for cancellationOn 26th Feb Miss [redacted] contacted our company again inquiring about the chargeOur customer support officer after explaining the program cancelled the subscription for the product Brio.? In regards to the refund request, Miss [redacted] denied to get the refund of 40% or get maximum refund on returning the product However, at this point in time we are happy to inform you that we have provided the refund in the amounts of We have offered it to Miss [redacted] in order to settle and resolve all claims and concerns that she may have.? ? Regards Customer Support Manager?

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