Complaint ID: [redacted] ? (2nd Response) Dear [redacted] , We have reviewed your account and confirmed that you had placed an order for days trial period for the products Allegro and Brio on May 11th, ? The moment you ordered products, you paid the shipping and handling charges in the amounts of $2.96+ $and $4.96+ $ which are not refundable as these charges were paid to the courier company to deliver the products at your doorstepOn May 25th, you were charged for the product Allegro and on May 28th, you paid the actual price of the product BrioWe received your request for the cancellation on June 06th, and as per your request your subscription for the products allegro and Brio was cancelled outKindly note that, you have already been provided you a full refund in the amounts of $and $For the reference following are the transaction ID numbers: Transaction ID: [redacted] Transaction ID: [redacted] We have offered it to you to settle and resolve all claims and concerns that you may have.? ? ? Regards, Customer Support Manager? ? ?
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary? As per Revdex.com, the customer’s Information didn’t match any of our customers in our data base, after many attempts, we have located a customer, which matched only her first Name, City, State and Zip code.? ? As per our data base, customer’s information submitted at the time of order was:? Customer Name: [redacted] Address: [redacted] **Email:? [redacted] Phone: [redacted] We received a call in regards to this account on 27th? Jan 2017, the person claimed his name was [redacted] , wife’s name was [redacted] [redacted] wasn’t aware of this order, which was under this wife’s nameOur customer support representative provided a detailed and elaborated explanation on the terms and conditions accepted while placing the order [redacted] also stated that they haven’t received any products, the representative provided tracking information regarding both products, along with their delivery status.? 30th? Jan 2017, we received another call, inquiring about the charges, and was looking forward for a refund, our representative provided a 40% discount on the productsSince he wasn’t satisfied with the offer, the representative provided him with a RMA number to return the products for a refund, minus the restocking fee, as per our terms and conditions, also informed to return the products within the time span of days that is before 1st? March 2017.? Regards,Leon
Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum.? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for the products Allegro and Brio on April 12th, Upon placing the order, she agreed to try the products at the cost of shipping and handling for a days of trial period? [redacted] contacted our company on May 12th, inquiring about the charges on her accountOne of our customer support representatives explained the program and cancelled the subscription for Allegro and Brio The representative provided RMA number to [redacted] so that she can return the products for a maximum refundOn May 17th, 2017, [redacted] contacted again and demanded refund and as mutually agreed the representative processed a refund in the amount of $and $We have offered it to [redacted] to settle and resolve all claims and concerns that she may have.? ? ? Regards, Customer Support Manager ?
[redacted] The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? ? The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.? You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.? All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).? If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.? The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee.? [redacted] placed his order on 12th? Jul 2016, did not contact us within the trial days provided, and therefore he was charged the product price[redacted] contacted us on 17th? Aug 2016, stated he wasn’t aware of these charges, and was under the impression that the products he received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted.? The representative notice that [redacted] was looking forward for a refund, so he offered him a 50% discount on the second lot of product he had in his possession, then 70% discount, since [redacted] wasn’t satisfied he provided him a full refund on the last charge and he could keep the product as a complimentary gift.? ? Regards,Leon T [redacted] ?
Complaint ID: [redacted] (2nd Response) Dear [redacted] , We sincerely apologize for the inconvenience you may have facedWe would like to inform you that despite putting all details on the order form the order does not go through until and unless you check mark the box that states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy” and ? click on “Submit” button? When you check the box, the terms and conditions automatically appears on the screen? Once you click the “Submit” button the order goes through and shipping and handling charges are appliedThe Terms of our policy states that this is a days trial period, in which customer has the privilege of using the products at the cost of shipping and handling at this timeAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time? Regards, Customer Support Manager
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case SummaryOn 27th? Jul 2016, we received a letter from [redacted] ’s credit card company, disputing the shipping charges after days of placing the orderOur legal department responded to the letter, providing them with all the information submitted at the time of order, also explaining what she had opted for[redacted] never contacted us, in-order to cancel her subscription, the accounts were cancelled, upon receiving the chargeback letter from her credit card company.? Regards,Leon T [redacted] ?
Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum.? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for days trial period for the products allegro and Brio on March 08th, 2017.? Upon placing the order, [redacted] agreed to try the products at the cost of shipping and handlingSue was required to contact our company within the specific time of days for cancellation to avoid the charges On April 20th, we received an email from [redacted] in which she demanded cancellation and refund of the chargesAs per her request, we cancelled the subscription for the products Allegro and BrioWe offered her 40% partial refund in the emailSince we did not receive any response regarding the refund, therefore, her refund was in pendingWe would like to inform you that we do not provide refunds for the products that are in possession of a customer for more than days, however, making an exception for Miss [redacted] we have processed 50% refund in the amounts of $ and $We have offered it to [redacted] to settle and resolve all claims and concerns that she may have.? ? ? Regards, Customer Support Manager? ? ? ? ?
[redacted] Thank you for bringing your concerns to our attention? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions? We relied upon your certification? Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days? If it was not right for you, you agreed to cancel the product subscription within days? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion? You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 31st Oct 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted.? The representative informed her that she has been on the auto shipment program and has received the 3rd lot of shipment, and by canceling her account out todays date she will not receive any further charges or products [redacted] then informed the representative that she wanted a refund on all the charges, the representative explained the refund policies and what was she entitle for.To avoid any further confusions the representative processed a full refund on the last shipment and informed her that she could keep the product as a gift from our side.? Regards,Leon T [redacted] ?
[redacted] ? Case Id: [redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything? from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal? refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Sum [redacted] initially called us on 28th? Dec 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Representative also informed her that she could keep using the products and we will authorize a refund in the amount of? $212? for the last shipment of each product, this amount exceeds the refund amount outlined in our Terms and Conditions[redacted] then contacted us along with her credit card company, the representative from the credit company inquired about all the charges made to ***’s account, our representative provided the same information which was informed prior to ***.Addition to her refund provided, we are authorizing another refund (30th? Dec 2016) in the amount of? $106,? which is a 50% of the product price of the second last shipment, this amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards,? Leon T [redacted] ?
? Complaint: [redacted] I am rejecting this response because:As in my original complaint, it was not clear when signing up for this product, that it was required to call within days or receive a charge? If it was there, it was hidden? Then, when placing the order for Allegro, it was unavoidable to also receive the product Brio, which I did not want? If it had not been for my credit card company having a fraud detection department, I would have also been charged nearly $for that product as well? Fortunately, my credit card company denied it, but the charge for Allegro had already gone through? There was no way to back out of the web page and not order the product Brio without closing the page entirely? I tried to click on the button for only ordering Allegro and truly thought it had worked until they BOTH came in the mail? After I received the charge, I went back to the web page and filled out the forms again just to see where I missed the requirement to cancel within days? I could not find it? I went all the way to entering credit card information but of course stopped thereOnce again, I could not back out of page, but had to close it entirely? When I did, I began to get a phone call every minute from someone from the company wanting to know why I had not ordered? It was awful! ? I was busy and told them not to call back but they continued? Finally I had to tell them I was doing it just to find ? the fine print which I must have missed before and I was returning the product I had ordered because the company was a big fraudulent scam! ? It was only then that they quit calling me!So, no, the reply is not adequate? I would like the $back that I am out from this product? The first $is for the "restocking fee" and the other $is for the postage I had to pay to return the product? This company is not forthcoming with their requirements and then underhanded in requiring purchases of unwanted products Sincerely, [redacted]
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 6th? Feb 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Upon cancelling her account he also sent her an email confirmation.? Regards,Customer Support Manager?
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part: REFUND POLICY AND PROCEDUREIt is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion? You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by youCase Sum [redacted] initially contacted us on 30th? Jan 2017, by email, stating “Please cancel further shipments of your productIt has not shown the results you advertisedThank you”, one of our representatives responded to her request and provided an email confirmation [redacted] contacted us once again on 3rd? Feb 2017, demanded for a refund, our representative offered a 40% discount for the products in her possession [redacted] wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee [redacted] still wasn’t satisfied, being charged $restocking feeSo our representative waived off $from the restocking fee, for each product, upon her acceptance, he generated the RMA number for herOn 7th? Feb 2017, we received a chargeback letter from ***’s bank, to which our legal department has responded to? Regards, Leon ?
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? ? Sincerely, [redacted]
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 25th? Jan 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.? [redacted] demanded for a refund, our representative offered a 40% discount for the products in her possession [redacted] wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee.? Upon receiving the returned products, [redacted] was refunded as promised.? A lot of people think that when they return a product, it’ll go straight to be sold again, not in our case, we restock our products for a temporary testing solutionE.gdurability of box container, durability of the bottles, resending the serums/creams for further examination to our laboratories.? But never have we ever shipped out a used product to any of our customers, in some cases, it’ll just get shredded/ recycledSome people damage the items on purpose before returning them, stating they received damage goods.Therefore, we implemented restocking our products.? ? Regards,Leon?
Complaint ID: [redacted] (4th Response)Dear [redacted] ,We sincerely apologize for the inconvenience that you may have facedAccording to our record, you had placed an order for the products Allegro anti-aging cream and Brio day and night serum on March 19th, using the email address [redacted] . Upon placing the order, you agreed to pay the actual price of each products once your trial period will endHowever, in order to avoid the charges, you were required to contact our company within the specified time of daysSince we did not receive any communication from your end via email or call with your days trial period, therefore; you incurred the remaining balance for the charge of the product Brio day and night serum that you received during your trial period.Besides, making a onetime exception for you, we have processed your full refund in the amounts of $ We have offered it to [redacted] to settle and resolve all claims and concerns that she may have. Regards,Customer Support Manager
Complaint: [redacted] I am rejecting this response because: The bank said that the dispute was settled in my favor. Then they reversed the charges. I'm confused and need more time for my response Sincerely, [redacted]
Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for the products Allegro and Brio on March 18th, Upon placing the order, she agreed to test the products at her convenience for days of trial periodMiss [redacted] contacted our company via email on April 03rd, 2017. As per her request, we have cancelled the subscription for the products Allegro and BrioIn regards to the refund request, we had offered her 40% refund and that she can keep the productsWe would like to inform you that, we have processed 70% refund for each product that is in the amounts of $(Transaction ID: [redacted] ) and $(Transaction ID: [redacted] ). Besides, Miss [redacted] is not required to return the products, she can keep the products and give them a try to get the best resultsRegards, Customer Support Manager
[redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee[redacted] placed her order on 23rd Aug 2016, did not contact us within the trial days provided, and therefore she was charged the product price [redacted] contacted us on 12th Sep 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted[redacted] demanded for a full refund, so the representative explain the refund procedures and restocking fee, generated a RMA# for her to return the products, [redacted] demanded for the refund to be processed the same dayGenerally we don’t process any refund, till the products are not delivered to our warehouse, but the representative made a onetime exception by refunding her 40% of the refund at that moment and the remaining would be credited once we received the products at our warehouse [redacted] then called us back on 14th Sep 2016, stated she never received the products, so the customer support representative provided her with the tracking number, [redacted] hung up and threatened, to write complaints against our company to the Revdex.com.Allegro Anti-aging Tracking # [redacted] Brio Day and Night Serum Tracking # [redacted] Regards,Leon T [redacted]
Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for Allegro on May 10th, Upon placing the order, she agreed to try the products for days of trial period at the cost of shipping and handlingPlease note that our products are delivered within 3-business days and as per the USPS tracking details, the products were delivered on May 16th, which was 5th business day from order date [redacted] contacted our company on May 25th, One of our customer support representative explained the program and cancelled the subscription for the product Allegro [redacted] agreed to the 40% refund offer, therefore, her account has been credited with the amount of $ Regards, Customer Support Manager
Complaint ID: [redacted] ? (2nd Response) Dear [redacted] , We have reviewed your account and confirmed that you had placed an order for days trial period for the products Allegro and Brio on May 11th, ? The moment you ordered products, you paid the shipping and handling charges in the amounts of $2.96+ $and $4.96+ $ which are not refundable as these charges were paid to the courier company to deliver the products at your doorstepOn May 25th, you were charged for the product Allegro and on May 28th, you paid the actual price of the product BrioWe received your request for the cancellation on June 06th, and as per your request your subscription for the products allegro and Brio was cancelled outKindly note that, you have already been provided you a full refund in the amounts of $and $For the reference following are the transaction ID numbers: Transaction ID: [redacted] Transaction ID: [redacted] We have offered it to you to settle and resolve all claims and concerns that you may have.? ? ? Regards, Customer Support Manager? ? ?
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary? As per Revdex.com, the customer’s Information didn’t match any of our customers in our data base, after many attempts, we have located a customer, which matched only her first Name, City, State and Zip code.? ? As per our data base, customer’s information submitted at the time of order was:? Customer Name: [redacted] Address: [redacted] **Email:? [redacted] Phone: [redacted] We received a call in regards to this account on 27th? Jan 2017, the person claimed his name was [redacted] , wife’s name was [redacted] [redacted] wasn’t aware of this order, which was under this wife’s nameOur customer support representative provided a detailed and elaborated explanation on the terms and conditions accepted while placing the order [redacted] also stated that they haven’t received any products, the representative provided tracking information regarding both products, along with their delivery status.? 30th? Jan 2017, we received another call, inquiring about the charges, and was looking forward for a refund, our representative provided a 40% discount on the productsSince he wasn’t satisfied with the offer, the representative provided him with a RMA number to return the products for a refund, minus the restocking fee, as per our terms and conditions, also informed to return the products within the time span of days that is before 1st? March 2017.? Regards,Leon
Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum.? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for the products Allegro and Brio on April 12th, Upon placing the order, she agreed to try the products at the cost of shipping and handling for a days of trial period? [redacted] contacted our company on May 12th, inquiring about the charges on her accountOne of our customer support representatives explained the program and cancelled the subscription for Allegro and Brio The representative provided RMA number to [redacted] so that she can return the products for a maximum refundOn May 17th, 2017, [redacted] contacted again and demanded refund and as mutually agreed the representative processed a refund in the amount of $and $We have offered it to [redacted] to settle and resolve all claims and concerns that she may have.? ? ? Regards, Customer Support Manager ?
[redacted] The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? ? The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.? You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.? All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).? If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.? The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee.? [redacted] placed his order on 12th? Jul 2016, did not contact us within the trial days provided, and therefore he was charged the product price[redacted] contacted us on 17th? Aug 2016, stated he wasn’t aware of these charges, and was under the impression that the products he received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted.? The representative notice that [redacted] was looking forward for a refund, so he offered him a 50% discount on the second lot of product he had in his possession, then 70% discount, since [redacted] wasn’t satisfied he provided him a full refund on the last charge and he could keep the product as a complimentary gift.? ? Regards,Leon T [redacted] ?
Complaint ID: [redacted] (2nd Response) Dear [redacted] , We sincerely apologize for the inconvenience you may have facedWe would like to inform you that despite putting all details on the order form the order does not go through until and unless you check mark the box that states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy” and ? click on “Submit” button? When you check the box, the terms and conditions automatically appears on the screen? Once you click the “Submit” button the order goes through and shipping and handling charges are appliedThe Terms of our policy states that this is a days trial period, in which customer has the privilege of using the products at the cost of shipping and handling at this timeAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time? Regards, Customer Support Manager
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case SummaryOn 27th? Jul 2016, we received a letter from [redacted] ’s credit card company, disputing the shipping charges after days of placing the orderOur legal department responded to the letter, providing them with all the information submitted at the time of order, also explaining what she had opted for[redacted] never contacted us, in-order to cancel her subscription, the accounts were cancelled, upon receiving the chargeback letter from her credit card company.? Regards,Leon T [redacted] ?
Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.? ? We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum.? Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for days trial period for the products allegro and Brio on March 08th, 2017.? Upon placing the order, [redacted] agreed to try the products at the cost of shipping and handlingSue was required to contact our company within the specific time of days for cancellation to avoid the charges On April 20th, we received an email from [redacted] in which she demanded cancellation and refund of the chargesAs per her request, we cancelled the subscription for the products Allegro and BrioWe offered her 40% partial refund in the emailSince we did not receive any response regarding the refund, therefore, her refund was in pendingWe would like to inform you that we do not provide refunds for the products that are in possession of a customer for more than days, however, making an exception for Miss [redacted] we have processed 50% refund in the amounts of $ and $We have offered it to [redacted] to settle and resolve all claims and concerns that she may have.? ? ? Regards, Customer Support Manager? ? ? ? ?
[redacted] Thank you for bringing your concerns to our attention? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions? We relied upon your certification? Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days? If it was not right for you, you agreed to cancel the product subscription within days? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program? The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion? You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 31st Oct 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted.? The representative informed her that she has been on the auto shipment program and has received the 3rd lot of shipment, and by canceling her account out todays date she will not receive any further charges or products [redacted] then informed the representative that she wanted a refund on all the charges, the representative explained the refund policies and what was she entitle for.To avoid any further confusions the representative processed a full refund on the last shipment and informed her that she could keep the product as a gift from our side.? Regards,Leon T [redacted] ?
[redacted] ? Case Id: [redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything? from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal? refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Sum [redacted] initially called us on 28th? Dec 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Representative also informed her that she could keep using the products and we will authorize a refund in the amount of? $212? for the last shipment of each product, this amount exceeds the refund amount outlined in our Terms and Conditions[redacted] then contacted us along with her credit card company, the representative from the credit company inquired about all the charges made to ***’s account, our representative provided the same information which was informed prior to ***.Addition to her refund provided, we are authorizing another refund (30th? Dec 2016) in the amount of? $106,? which is a 50% of the product price of the second last shipment, this amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards,? Leon T [redacted] ?
? Complaint: [redacted] I am rejecting this response because:As in my original complaint, it was not clear when signing up for this product, that it was required to call within days or receive a charge? If it was there, it was hidden? Then, when placing the order for Allegro, it was unavoidable to also receive the product Brio, which I did not want? If it had not been for my credit card company having a fraud detection department, I would have also been charged nearly $for that product as well? Fortunately, my credit card company denied it, but the charge for Allegro had already gone through? There was no way to back out of the web page and not order the product Brio without closing the page entirely? I tried to click on the button for only ordering Allegro and truly thought it had worked until they BOTH came in the mail? After I received the charge, I went back to the web page and filled out the forms again just to see where I missed the requirement to cancel within days? I could not find it? I went all the way to entering credit card information but of course stopped thereOnce again, I could not back out of page, but had to close it entirely? When I did, I began to get a phone call every minute from someone from the company wanting to know why I had not ordered? It was awful! ? I was busy and told them not to call back but they continued? Finally I had to tell them I was doing it just to find ? the fine print which I must have missed before and I was returning the product I had ordered because the company was a big fraudulent scam! ? It was only then that they quit calling me!So, no, the reply is not adequate? I would like the $back that I am out from this product? The first $is for the "restocking fee" and the other $is for the postage I had to pay to return the product? This company is not forthcoming with their requirements and then underhanded in requiring purchases of unwanted products Sincerely, [redacted]
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 6th? Feb 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Upon cancelling her account he also sent her an email confirmation.? Regards,Customer Support Manager?
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part: REFUND POLICY AND PROCEDUREIt is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion? You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by youCase Sum [redacted] initially contacted us on 30th? Jan 2017, by email, stating “Please cancel further shipments of your productIt has not shown the results you advertisedThank you”, one of our representatives responded to her request and provided an email confirmation [redacted] contacted us once again on 3rd? Feb 2017, demanded for a refund, our representative offered a 40% discount for the products in her possession [redacted] wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee [redacted] still wasn’t satisfied, being charged $restocking feeSo our representative waived off $from the restocking fee, for each product, upon her acceptance, he generated the RMA number for herOn 7th? Feb 2017, we received a chargeback letter from ***’s bank, to which our legal department has responded to? Regards, Leon ?
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? ? Sincerely, [redacted]
[redacted] Thank you for bringing your concerns to our attention.? We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.? We stand by the quality of our products and take pride in them and in our proprietary formulas.? The Terms and Conditions of our website explain the trial offer and associated customer obligations.? Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.? We relied upon your certification.? Specifically, you acknowledged you would receive a day supply of? Brio Day and Night Serum & Allegro Anti-aging? and agreed to test it at your convenience for days.? If it was not right for you, you agreed to cancel the product subscription within days.? We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.? The subscription ensured that you would receive an ongoing day supply of? Brio Day and Night Serum & Allegro Anti-aging? to facilitate your continued access to and use of? Brio Day and Night Serum & Allegro Anti-aging,? We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.? The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 25th? Jan 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.? [redacted] demanded for a refund, our representative offered a 40% discount for the products in her possession [redacted] wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee.? Upon receiving the returned products, [redacted] was refunded as promised.? A lot of people think that when they return a product, it’ll go straight to be sold again, not in our case, we restock our products for a temporary testing solutionE.gdurability of box container, durability of the bottles, resending the serums/creams for further examination to our laboratories.? But never have we ever shipped out a used product to any of our customers, in some cases, it’ll just get shredded/ recycledSome people damage the items on purpose before returning them, stating they received damage goods.Therefore, we implemented restocking our products.? ? Regards,Leon?
Complaint ID: [redacted] (4th Response)Dear [redacted] ,We sincerely apologize for the inconvenience that you may have facedAccording to our record, you had placed an order for the products Allegro anti-aging cream and Brio day and night serum on March 19th, using the email address [redacted] . Upon placing the order, you agreed to pay the actual price of each products once your trial period will endHowever, in order to avoid the charges, you were required to contact our company within the specified time of daysSince we did not receive any communication from your end via email or call with your days trial period, therefore; you incurred the remaining balance for the charge of the product Brio day and night serum that you received during your trial period.Besides, making a onetime exception for you, we have processed your full refund in the amounts of $ We have offered it to [redacted] to settle and resolve all claims and concerns that she may have. Regards,Customer Support Manager
Complaint: [redacted] I am rejecting this response because: The bank said that the dispute was settled in my favor. Then they reversed the charges. I'm confused and need more time for my response Sincerely, [redacted]
Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for the products Allegro and Brio on March 18th, Upon placing the order, she agreed to test the products at her convenience for days of trial periodMiss [redacted] contacted our company via email on April 03rd, 2017. As per her request, we have cancelled the subscription for the products Allegro and BrioIn regards to the refund request, we had offered her 40% refund and that she can keep the productsWe would like to inform you that, we have processed 70% refund for each product that is in the amounts of $(Transaction ID: [redacted] ) and $(Transaction ID: [redacted] ). Besides, Miss [redacted] is not required to return the products, she can keep the products and give them a try to get the best resultsRegards, Customer Support Manager
[redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee[redacted] placed her order on 23rd Aug 2016, did not contact us within the trial days provided, and therefore she was charged the product price [redacted] contacted us on 12th Sep 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted[redacted] demanded for a full refund, so the representative explain the refund procedures and restocking fee, generated a RMA# for her to return the products, [redacted] demanded for the refund to be processed the same dayGenerally we don’t process any refund, till the products are not delivered to our warehouse, but the representative made a onetime exception by refunding her 40% of the refund at that moment and the remaining would be credited once we received the products at our warehouse [redacted] then called us back on 14th Sep 2016, stated she never received the products, so the customer support representative provided her with the tracking number, [redacted] hung up and threatened, to write complaints against our company to the Revdex.com.Allegro Anti-aging Tracking # [redacted] Brio Day and Night Serum Tracking # [redacted] Regards,Leon T [redacted]
Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for Allegro on May 10th, Upon placing the order, she agreed to try the products for days of trial period at the cost of shipping and handlingPlease note that our products are delivered within 3-business days and as per the USPS tracking details, the products were delivered on May 16th, which was 5th business day from order date [redacted] contacted our company on May 25th, One of our customer support representative explained the program and cancelled the subscription for the product Allegro [redacted] agreed to the 40% refund offer, therefore, her account has been credited with the amount of $ Regards, Customer Support Manager