SBMI Group

October 19, 2015RE: Complaint # [redacted] ***We are sending this letter to respond to the complaint regarding the A/C unit at the above property.The tenants did call in a complaint regarding the A/C unit not working [redacted] informed us that the A/C was only blowing hot air and would not work, l immediately sent out our third party vendor to inspect and fix the same dayThe work order was created by the tenant on our online portal on 8/15/at 11:a.mand I informed our tech the same day of this work orderThe tenants and the HVAC appliance repair vendor were able to coordinate an appointment on August 17, since the tenants would not allow access to anyone without being presentOur HVAC repair vendor called me at the scene and informed me that he has inspected the A/C unit and sees that the machine has been tampered with intentionallyThe entire machine has been drained of the A/Cfluids and this is why the machine will not blow cool airOur vendor also mentioned that he saw the fluid on the floor in the garage and it appeared to be freshOur HVAC vendor refilled the A/C unit and performed a general cleaning at that time.The tenants were given a Day Notice to Vacate on July 29, and had to be out of the home on September 26, The owner of the home had decided to sell the property since they live out of San DiegoAs soon as the tenants were given the Day Notice to Vacate, the tenancy turned from a positive tenancy to a tenancy where the tenants were finding any reason to complainThe tenants would not vacate the home on the final date of September 26, We would have to contact the tenants daily to turn in the keys and they refused to do so since no one would approve them due to creditThe tenants even mentioned that we would have to evict them to remove them from the residenceWe had to serve them a Hour Notice to Change the Locks and that's when the tenants turned in the keys on October 5, Upon vacating the home, they left mattresses and various items behindThey even left the house in worse conditions of how they received it, extremely filthyWe are still going back and forth with these tenants to current date.We as a Management Company try to fulfill our job duties the best by handling all tenant issues and clear them up as quickly as possiblePlease see the attached letters to support our response.Please feel free to contact us if you have any further questionsWe are always available to discuss

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The keys that are in question were delivered after the fact but it was advised that they were mixed up with our new homes keys but were sent via [redacted] to the them at our expenseWe lived in the property for a year and a halfMost of the items we were charged for are wear and tear that accumulated over timeAnother thing that is not being mentioned by the property manager is that they aquired the property thru a merger and didn't actually do the initial walk thru when we first rented the propertyThe initial walk thru was not as detailed as the final walk thru, most of the walls already had nails and holes in themOne of the rooms was painted a sea foam green which is not an easy color to duplicate to and the owner made us pay for a florencent light bulb in the kitchen that died months after we moved inWe feel even though the property managers are representing both the owner and tenants they did not look after our best interest and only listened to the owner We are not disputing all charges just the $Turnover expenses that we feel are no warrantedPer the property manager email I received when I questioned these charges she told me that these were items the owner requested they charge usI was also informed that they no longer manage the property because the owner decided to move back in to the propertyPlease help us Regards, [redacted]

I have been very impressed with InflexusNot only have they been very quick to market and rent properties, but they are efficient at maintaining the property and communicating with me Timely reports and timely payments Very fair fee structure

I own a portfolio of real estate in San DiegoIn late I acquired a distressed property in North Park and used Inflexus Management's Lease Only ServiceI’ve worked with many management companies in the past, and all have failed to deliver on promisesHowever, my experience with Inflexus Management was friendly, professional and they got my property leased at the asking price in less than days- their team went above and beyond my expectations!

I am a commercial broker and real estate investor...It took many attempts to find a great referral partner for the management of my portfolio and my clientsI was introduced to Inflexus through a client and have established a great relationship with the team over the yearsThey have systematized the complicated world of real estate management and make customer service a priorityThis team knows what they are doing and is capable of managing the most difficult of properties

To whom it may concern,The tenant is claiming that it was the opinion of the property manager alone that the carpet was damaged beyond repair due to her petIn fact the 3rd party vendor that she called is the one who explained to her that her pet was responsible for the damagesBoth the property
manager and the 3rd party vendor were present at the walk through and thorough in showing her the damagesThere were urine stains throughout the apartment, the pad was saturated and the urine had seeped into the sub-floor belowWhen it became apparent that the tenant was responsible for the damages she became hostile and threatened legal action, negative reviews, etcEvery interaction with the tenant from that moment was more of the sameShe was not willing to accept responsibility even though it was proven beyond a reasonable doubt that the damages were due to pet urineWe had to replace the carpet in the unit to make it habitable and she was only charged for the usable life that the carpet had leftIt is always our goal to avoid conflict and resolve disputes in a reasonable mannerWe value our tenants and property owners alikeOften times in property management you have to tell people things that they don't want to hearWe strive to be as fair as possible and will stand by what is right even if it is not well received I have attached a statement from the 3rd party carpet vendor with his account of the move out inspection As you can see it is consistent with our version of events

By far the worst management company I have ever dealt withI was unfortunately stuck with them, since I really loved the property, but if possible, STAY AWAYComing to the close of my lease, I actually think the property is not worth it since dealing with InflexusThey will never respond to messages, they say they will call you back but never do, and are just unprofessional and unorganizedThey care about one thing and one thing only, and thats to make sure rent is paidIt took me service inquires on the same item that needed to be fixed before they even contacted us- which was also a month laterIf you're stuck with them, BEST OF LUCKAll these positive ratings must be their own employees

Dear Revdex.com, I am responding to the complaint from our tenant, *** *** who resides at *** *** *** *** *** ** ***During the time I have been dealing with ***, I have been more than courteous and professional towards herWe have given theresidents at the *** *** property complex a Day Notice to VacateWe have an extreme issue with mold and other issues at the propertyWe have had ServPro inspect the property and we cannot start any work due until the residents vacate thepropertyI have asked *** to please look at our website and see if we can move her into another one of our apartments so that we can start this clean up and restoration right awayIf she finds anything else at another property, she can move rightaway and does not have to give us a day noticeI want to work with her in a fair way so that we can have her in a happy home and we can also attend to the work required. Once the work has been done, the tenants can move back into theproperty at the new market rateThe reports we have received from all vendors states that the three homes require to be vacant before we can start any work, because the homes will be unlivable during the workI have informed *** that we are trying to fix the issues so that we do not have anything further happen in the future and that she does need to think of her family's health especially since the construction work will take place for at least a month periodWe cannot give an actual timeframe of the work until we enter the vacant homes and then tear out a few wallsDue to this mold and work required, we have been following what our attorneys have been advising us to do to address this in the correct and professional manner Again, weare more than happy to work with *** to assist her in finding a new home, but she has to work with us not against us. If you have any further questions, please feel free to contact me directlyI am more than happy to go over anything additional. Sincerely, *** ***Property Manager *** ***e-mail: ***

l, *** *** am the property manager and have been in communication with *** regarding the water bills/trash usages and any maintenance repairs at the property since I have been with SBMI
Group*** and I spoke in December and agreed to the new changes in the flat fee for the utilities chargesAll residents at this complex are responsible for all utilities and were complaining of how the bills would fluctuate monthlyWe reviewed all bills and how many residents are in each home and made a fair rate for all residents*** agreed to pay the $flat fee starting January 1, She even said that this would help her financially knowing what the rate would be every month versus how it has been in the past*** has been paying this flat rate ever since and has not once complained till nowWhich is a shock since she did say that this flat rate is easier to know monthly.Regarding the maintenance issues, I do see that all work orders that have been submitted have been attended toThe last work order that *** submitted was on January 12,
If *** is still having any maintenance issues, she has not informed me of theseI am more than happy to attend to these items right awayIf *** provides me a list of repairs neededI will schedule the work to be looked at right awayThe communication with *** has been hard on the phoneWhen I have left messages for her, she calls either when I am out of the office or she is at work and she can only reach me after we are closedI have informed *** that e-mail is the best way of communication with meEven after hours, I check my email to provide a prompt response to our residents who cannot talk to us during working hours*** and have been e-mailing these past two weeks regarding the utilities charges and this seems to be a better way of communicatingRegarding the utilities charges, we are being more than fair with the flat rates and will not change this amountI informed that to *** and I never received a response from that e-mailJust a Revdex.com complaint and also a Yelp complaintWe would like to have *** remove that Yelp complaint and also this Revdex.com complaintWe are more than happy to address any maintenance issues and have her live in a home where she is happy atThe utilities charges stands for all residents, and Some are paying higher due to the amount of people residing in the homeWe hope to resolve this with *** and have her living happy in her homeagain.If you have any further questions, please feel free to contact us.Sincerely,*** ***, Property Manager

Order # is missing on complaint letter
margin-bottom: 5pt;">This response is in regards to the security deposit complaint that the previous tenant filed against our companyThe homeowner had this entire home redone from newThe entire interior and exterior of the home had upgrades done prior to *** and her mother/father moving into the homeUpon the tenants vacating the home, I performed a pre-move-out inspection and informed the tenants what was required to turn over the property back to usWhile inspecting the home, I saw that the tenants hung a lot of item on the walls, the carpet was not in the best condition and the patio area required some repairs as wellThe bathrooms did need some cleaning as wellAs I had mentioned to the tenants, that if they did not attend to any of these items, we will during the turnoverWhen I met ***’s mother to perform the move-out inspection, I saw that after they removed all items more work was required than initially thought during the pre-inspectionThey did not patch up any of the holes on all wallsThis home is a story Town HomeSo a lot of paint was required for all rooms, living room, bathrooms, bedrooms, dining room and entry areaWhen the tenants removed the washer/dryer from the outside patio area, the washer had caused the entire ground to rustThis required a lot of work to remove the rust, primer and then paint to - bring this back to the original form and not show any rust stainsThe kitchen stove/oven as well was not cleaned fully in the ovenOnly the top of the stoveThe window sills were not cleaned and dust/dirt had accumulated after the year and a half they resided in the homeThe carpet had traffic stains but also pet damage as wellThe heavy traffic areas were dirty enough to where the stains did not lift fullyThe upstairs bedroom closet doors were broken off the tracksI had informed this to *** many times when we discussed the charges*** is blaming the cleaners or Carpet Company for this damageI informed *** that this was noted on the pre-move-out inspection*** and I have been in communication for all charges and what they were for*** is still arguing the charges with me to current date 1/15/***’s mother failed to return all keys upon vacating the homeShe only turned in key to me and said that she could not find any of the other keysI informed the mother that she would be charged for all other keysThe mother contacted *** right away and *** did state that she had the keys with her and was planning on checking the mail for a few daysI informed *** that this was her final move-out date and all keys had to be returned to terminate the possession*** overnighted the keys to meI then was informed by owner that we were still missing keysI reached out to *** and she did state that she had a few more keys and would overnight them to meShe didI asked her about a pool key and was informed that she never picked up a pool key from the HOAI noted that and did not charge for any keysWe feel that these charges are fair due to the rust damage and all other conditions on how this story Town Home was leftWe paid for additional costs to return this property to its original condition but did not charge the tenant for these chargesWe only charged for the excessive damage and cleaning costs or the home and carpetWe hope this letter explains fully the charges that *** is concerned aboutPlease feel free to contact us to discuss furtherWe have mailed her twice and emailed her a copy of the invoices from our third party vendorsIf you require a copy, please feel free to contact meSincerely,
*** ***l
Property Manager
***@sbmigroup.com
(858) 332-office

This letter is in response to the second letter received from our previous tenants listed aboveWe have mentioned in the first letter that these charges were deducted as fair charges for the repairs to the home after the tenants vacatedWe did not charge them anything that was considered wear and tearThe amount that they are disputing covers all repairs in the home and on the exterior of the homeThis is for labor and materialsThe rust stains in the laundry room covered almost the entire area, so this took us more than two coats to remove the rust and water damage among other repairs that we had to attend to in the homeThe nail holes were not listed on the move-inThe mother, *** did inform me that the areas where took pictures of, is where they had pictures or wall decorations hanging on the walls*** and I spent more than an hour walking the home documenting everything
The owner has walked the home prior to the tenants moving in since almost everything was brand new prior to renting the home outThe previous management company did a detailed inspection, which I reviewed prior to me entering the homeOur company protocol is to review the moinspection prior to performing any move-outsThis allows us to see what we should look for and documentThe detailed move-out inspection is how we were able to document what repairs were needed to address prior to returning the home to the ownerWe will not refund any charges, and feel that they were accounted for 100%Our vendors charge us for labor, materials as wellWe no longer manage this home, but attended to all items to close out this portfolio on a professional manner and will continue to do soIf you have any further questions, please feel free to contact us
Sincerely,
*** ***l, Property Manager

Order # is missing on complaint letterThis response is in regards to the security deposit complaint that the previous tenant filed against our company.The homeowner had this entire home redone from newThe entire interior and exterior of the home had upgrades done prior to *** and her
mother/father moving into the homeUpon the tenants vacating the home, I performed a pre-move-out inspection and informed the tenants what was required to turn over the property back to usWhile inspecting the home, I saw that the tenants hung a lot of item on the walls, the carpet was not in the best condition and the patio area required some repairs as wellThe bathrooms did need some cleaning as wellAs I had mentioned to the tenants, that if they did not attend to any of these items, we will during the turnover.When I met ***’s mother to perform the move-out inspection, I saw that after they removed all items more work was required than initially thought during the pre-inspectionThey did not patch up any of the holes on all wallsThis home is a story Town HomeSo a lot of paint was required for all rooms, living room, bathrooms, bedrooms, dining room and entry areaWhen the tenants removed the washer/dryer from the outside patio area, the washer had caused the entire ground to rustThis required a lot of work to remove the rust, primer and then paint to - bring this back to the original form and not show any rust stainsThe kitchen stove/oven as well was not cleaned fully in the ovenOnly the top of the stoveThe window sills were not cleaned and dust/dirt had accumulated after the year and a half they resided in the homeThe carpet had traffic stains but also pet damage as wellThe heavy traffic areas were dirty enough to where the stains did not lift fullyThe upstairs bedroom closet doors were broken off the tracksI had informed this to *** many times when we discussed the charges*** is blaming the cleaners or Carpet Company for this damageI informed *** that this was noted on the pre-move-out inspection*** and I have been in communication for all charges and what they were for*** is still arguing the charges with me to current date 1/15/***’s mother failed to return all keys upon vacating the homeShe only turned in key to me and said that she could not find any of the other keysI informed the mother that she would be charged for all other keysThe mother contacted *** right away and *** did state that she had the keys with her and was planning on checking the mail for a few daysI informed *** that this was her final move-out date and all keys had to be returned to terminate the possession*** overnighted the keys to meI then was informed by owner that we were still missing keysI reached out to *** and she did state that she had a few more keys and would overnight them to meShe didI asked her about a pool key and was informed that she never picked up a pool key from the HOAI noted that and did not charge for any keysWe feel that these charges are fair due to the rust damage and all other conditions on how this story Town Home was leftWe paid for additional costs to return this property to its original condition but did not charge the tenant for these chargesWe only charged for the excessive damage and cleaning costs or the home and carpet.We hope this letter explains fully the charges that *** is concerned about.Please feel free to contact us to discuss furtherWe have mailed her twice and emailed her a copy of the invoices from our third party vendorsIf you require a copy, please feel free to contact me.Sincerely,*** ***l Property Manager ***@sbmigroup.com(858) 332-office

This letter is in response to the second letter received from our previous tenants listed above.We have mentioned in the first letter that these charges were deducted as fair charges for the repairs to the home after the tenants vacatedWe did not charge them anything that was considered wear and tearThe amount that they are disputing covers all repairs in the home and on the exterior of the homeThis is for labor and materialsThe rust stains in the laundry room covered almost the entire area, so this took us more than two coats to remove the rust and water damage among other repairs that we had to attend to in the homeThe nail holes were not listed on the move-inThe mother, *** did inform me that the areas where took pictures of, is where they had pictures or wall decorations hanging on the walls*** and I spent more than an hour walking the home documenting everythingThe owner has walked the home prior to the tenants moving in since almost everything was brand new prior to renting the home outThe previous management company did a detailed inspection, which I reviewed prior to me entering the homeOur company protocol is to review the moinspection prior to performing any move-outsThis allows us to see what we should look for and documentThe detailed move-out inspection is how we were able to document what repairs were needed to address prior to returning the home to the owner.We will not refund any charges, and feel that they were accounted for 100%Our vendors charge us for labor, materials as well.We no longer manage this home, but attended to all items to close out this portfolio on a professional manner and will continue to do so.If you have any further questions, please feel free to contact us. Sincerely,*** ***l, Property Manager

This response is to address complaint # ***During the final move-out inspection of *** *** *** *** *** ** ***, I did not see any pet damage to the home nor smell any pet urine/damage caused by the last tenantsI walked the home with our maintenance tech and he as well did not
smell nor notice any pet damage to the homeThe inspection took place on 5/3/and obtains pictures of the conditions of the homeThe pictures do not match with the video provided by Mr*** on the items he states are damagedWe are unaware of how old the carpet in the home is and the life cycle of the carpet installed to charge the tenants any portion of this or to agree to pay for the replacement of the carpetThe final turnover inspection does not mention carpets with pet damage (please see enclosed inspection report)The previous inspection made on 4/15/has pictures and does mention pet smell but not damage, the previous tenants did have the carpets professionally cleaned prior to the last tenants moving into the homeMr*** did not mention to SBMI Group that he would like reimbursement of the carpet at any point nor has he provided us with a receipt for the carpet installationWhen Mr*** and I walked the home in 2016, the tenant brought to Mr***’s attention the condition of the home and how he moved into it with the conditions/damageThe tenant even showed Mr*** and I the conditions of the pictures that he took to document the move-inMr*** was aware of all items while walking the home. The neighbor “***” also said that she was in communication with Mr*** about the previous tenants and the pets they hadThese tenants were under another management companyOur last tenants asked ***, the property manager during the moinspection for the carpets to be cleaned due to the smell*** is no longer working for our company so I am not sure if he did comply with the tenants requestsDuring the tenant’s tenancy, they have had the carpets cleaned to upkeep the home in good conditions. I had a professional carpet company walk the home with me and they have advised that the carpet can be cleanedThat the entry area has some heavy traffic areas but with extra cleaning chemicals that it could be cleaned versus replacedMr*** terminated management with our company and I am unaware of what his new management company is advising him on the repairs or conditions of the homeLooking back at our inspection report and the video provided to us by Mr***, again do not match

l, [redacted] am the property manager and have been in communication with [redacted] regarding the water bills/trash usages and any maintenance repairs at the property since I have been with SBMI Group. [redacted] and I spoke in December 2015 and agreed to the new changes in the flat fee for the...

utilities charges. All residents at this complex are responsible for all utilities and were complaining of how the bills would fluctuate monthly. We reviewed all bills and how many residents are in each home and made a fair rate for all residents. [redacted] agreed to pay the $85.00 flat fee starting January 1, 2016. She even said that this would help her financially knowing what the rate would be every month versus how it has been in the past. [redacted] has been paying this flat rate ever since and has not once complained till now. Which is a shock since she did say that this flat rate is easier to know monthly.Regarding the maintenance issues, I do see that all work orders that have been submitted have been attended to. The last work order that [redacted] submitted was on January 12, 2015. If [redacted] is still having any maintenance issues, she has not informed me of these. I am more than happy to attend to these items right away. If [redacted] provides me a list of repairs needed. I will schedule the work to be looked at right away.The communication with [redacted] has been hard on the phone. When I have left messages for her, she calls either when I am out of the office or she is at work and she can only reach me after we are closed. I have informed [redacted] that e-mail is the best way of communication with me. Even after hours, I check my email to provide a prompt response to our residents who cannot talk to us during working hours. [redacted] and have been e-mailing these past two weeks regarding the utilities charges and this seems to be a better way of communicating.Regarding the utilities charges, we are being more than fair with the flat rates and will not change this amount. I informed that to [redacted] and I never received a response from that e-mail. Just a Revdex.com complaint and also a Yelp complaint. We would like to have [redacted] remove that Yelp complaint and also this Revdex.com complaint. We are more than happy to address any maintenance issues and have her live in a home where she is happy at. The utilities charges stands for all residents, and Some are paying higher due to the amount of people residing in the home. We hope to resolve this with [redacted] and have her living happy in her homeagain.If you have any further questions, please feel free to contact us.Sincerely,[redacted], Property Manager

October 19, 2015
margin-bottom: 5pt;">RE: Complaint #[redacted]
We are sending this letter to respond to the complaint regarding the A/C unit at the above property.
The tenants did call in a complaint regarding the A/C unit not working. [redacted] informed us that the A/C was only blowing hot air and would not work, l immediately sent out our third party vendor to inspect and fix the same day. The work order was created by the tenant on our online portal on 8/15/15 at 11:18 a.m. and I informed our tech the same day of this work order. The tenants and the HVAC appliance repair vendor were able to coordinate an appointment on August 17, 2015 since the tenants would not allow access to anyone without being present. Our HVAC repair vendor called me at the scene and informed me that he has inspected the A/C unit and sees that the machine has been tampered with intentionally. The entire machine has been drained of the A/Cfluids and this is why the machine will not blow cool air. Our vendor also mentioned that he saw the fluid on the floor in the garage and it appeared to be fresh. Our HVAC vendor refilled the A/C unit and performed a general cleaning at that time.
The tenants were given a 60 Day Notice to Vacate on July 29, 2015 and had to be out of the home on September 26, 2015. The owner of the home had decided to sell the property since they live out of San Diego. As soon as the tenants were given the 60 Day Notice to Vacate, the tenancy turned from a positive tenancy to a tenancy where the tenants were finding any reason to complain. The tenants would not vacate the home on the final date of September 26, 2015. We would have to contact the tenants daily to turn in the keys and they refused to do so since no one would approve them due to credit. The tenants even mentioned that we would have to evict them to remove them from the residence. We had to serve them a 24 Hour Notice to Change the Locks and that's when the tenants turned in the keys on October 5, 2015. Upon vacating the home, they left mattresses and various items behind. They even left the house in worse conditions of how they received it, extremely filthy. We are still going back and forth with these tenants to current date.
We as a Management Company try to fulfill our job duties the best by handling all tenant issues and clear them up as quickly as possible. Please see the attached letters to support our response.
Please feel free to contact us if you have any further questions. We are always available to discuss.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The keys that are in question were delivered after the fact but it was advised that they were mixed up with our new homes keys but were sent via [redacted] to the them at our expense.We lived in the property for a year and a half. Most of the items we were charged for are normal wear and tear that accumulated over time.Another thing that is not being mentioned by the property manager is that they aquired the property thru a merger and didn't actually do the initial walk thru when we first rented the property. The initial walk thru was not as detailed as the final walk thru, most of the walls already had nails and holes in them. One of the rooms was painted a sea foam green which is not an easy color to duplicate to and the owner made us pay for a florencent light bulb in the kitchen that died months after we moved in.We feel even though the property managers are representing both the owner and tenants they did not look after our best interest and only listened to the owner.  We are not disputing all charges just the $340 Turnover expenses that we feel are no warranted. Per the property manager email I received when I questioned these charges she told me that these were items the owner requested they charge us.I was also informed that they no longer manage the property because the owner decided to move back in to the property.Please help us. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Good Afternoon [redacted],I just received this complaint response after more than two and a half months of waiting to hear back from someone with the Revdex.com. My husband and I are no longer living at this residence and had an extremely bad experience with the Property Management Company Inflexus Management from the time that we moved into the residence, through to now.We never received any calls or communications back from anybody at Inflexus Management when we both had tried to reach someone by phone, and by emailing the business through the Tenant Portal to get someone to come out to our house and look at our air conditioning unit and to fix the issues that the unit was having. It was over 100° outside back at the time that we turned on our air conditioning inside the house and it would do nothing but blow hot air through only a few of the working vents. Some vents throughout the house had absolutely no air of any degree blowing out of them.It was well over 95° inside our house with our house fans circulating that hot air, and my children, my husband, our service dog and myself could not cool down no matter what we did. Taking cold showers were of no help, since it was still 95° after coming out of the shower. We called Inflexus Management several times over to try and reach anyone who would answer all day long, and nobody answered our calls until the night maintenance company finally answered after Inflexus Management was closed for the day. They took a message and still couldn't do anything about our non working  A/C issue because of how the property was set up with the owner's authorization before any and all maintenance issues were to be approved by them first, before anything would be approved for repair or replacement.We have NE ER been late paying our rent for this property not one time, and we kept up the property at all times. We began having issues with getting our phone calls returned from the get-go, and when we called to ask about something, nobody cared to call us back for many days, if at all.  When I went to look at this property that had been on the rental market for several months in March 2014,  Aug Property Manager by the name of [redacted] showed my friend and I the inside, and we were appalled at how extremely filthy the owner's had left the property and that nobody had wanted to rent the house in the conditions that the entire property was in. A very strong foul dirty wet dog smell was noticed upon entering the residence which made my friend and I gagg. The floors were not swept or mopped, and the walls were filthy throughout the entire house. There were patched holes in the walls and doors, red, black and blue paint, marker and nail polish and ink pen all over the carpets in both of the smaller bedrooms. The carpets were filthy dirty, and smelling of dirty, wet dog and I had asked [redacted] if the people/owner's had just up and left in a hurry, because that is exactly how the house looked and smelled and it wasn't a welcoming site at all. He told me that the owner's had moved in a hurry and that the wife was the last one at the residence to pack up. He also told my friend Linda and I that the wife, [redacted] was a harder and that she had junk piled ceiling high throughout the house and that he had to ask her to remove most of the junk, so that he could rent out their ourselves for them.It was apparent that they did not take all of their belongings from te kitchen cupboards as I found an entire cupboard full of their drink cups and such after we had already moved into the residence. The backyard was a complete disaster with junk and trash strewn all over the place. The screens to every window and sliding glass door was supposed to be re-screened and the maintenance guy that was to re-screened them all, missed the master bedroom sliding screen completely and there were rips in it from the owner's dogs as we're all of the other's when we signed the lease to the property.The backyard was not landscaped, therefore there weren't any living plants, grass or trees alive in the dirt covering major blocks of used cement throughout the upper part of the dead garden areas. A fence was falling over into our yard and never fixed as promised prior to and upon becoming the new tenants at [redacted]. in [redacted] on April 1, 2014.I have plenty of witnesses as to the hideous conditions that this property was in prior to us moving into it and I  talked to my friendly Neighbors about how my house smelled and the conditions it was in before we moved in and they had nothing but negative remarks to add to how the owner's lived before we came along.  I don't doubt my neighbor's at all, and I was told that they were considered accidental owner's from the property manager's point of view since they had just purchased the property in 2010 and had to move so quickly afterwards that they had had the house for sell on the market for a long time, and nobody was remotely interested in buying the property. That tells me something right there! My own mother told me the same thing, since she's been driving past this property for many years.I beg to differ with the outright fabricated lies that you [redacted] and I received in response to my ordeal with Inflexus Management. I have documented proof by so many tenants and previous tenants that have ever rented from Inflexus Management both past and present, to back up my claims of this crooked company and their dirty ongoing business practices. I have everything documented word from all tenants including my own documented proof of just how unprofessional and inconsiderate this company really is. My husband and I both are seeking damages in small claims court and I will be in contact with you [redacted] in person within the next few days to provide you with the documented proof of my complaint both on August 18, 2015 and proof that everything that this person who responded from Inflexus Management is fabricating lies to keep their accredited business status quo with the Revdex.com.
Regards,
[redacted]

October 19, 2015RE: Complaint #[redacted]We are sending this letter to respond to the complaint regarding the A/C unit at the above property.The tenants did call in a complaint regarding the A/C unit not working. [redacted] informed us that the A/C was only blowing hot air...

and would not work, l immediately sent out our third party vendor to inspect and fix the same day. The work order was created by the tenant on our online portal on 8/15/15 at 11:18 a.m. and I informed our tech the same day of this work order. The tenants and the HVAC appliance repair vendor were able to coordinate an appointment on August 17, 2015 since the tenants would not allow access to anyone without being present. Our HVAC repair vendor called me at the scene and informed me that he has inspected the A/C unit and sees that the machine has been tampered with intentionally. The entire machine has been drained of the A/Cfluids and this is why the machine will not blow cool air. Our vendor also mentioned that he saw the fluid on the floor in the garage and it appeared to be fresh. Our HVAC vendor refilled the A/C unit and performed a general cleaning at that time.The tenants were given a 60 Day Notice to Vacate on July 29, 2015 and had to be out of the home on September 26, 2015. The owner of the home had decided to sell the property since they live out of San Diego. As soon as the tenants were given the 60 Day Notice to Vacate, the tenancy turned from a positive tenancy to a tenancy where the tenants were finding any reason to complain. The tenants would not vacate the home on the final date of September 26, 2015. We would have to contact the tenants daily to turn in the keys and they refused to do so since no one would approve them due to credit. The tenants even mentioned that we would have to evict them to remove them from the residence. We had to serve them a 24 Hour Notice to Change the Locks and that's when the tenants turned in the keys on October 5, 2015. Upon vacating the home, they left mattresses and various items behind. They even left the house in worse conditions of how they received it, extremely filthy. We are still going back and forth with these tenants to current date.We as a Management Company try to fulfill our job duties the best by handling all tenant issues and clear them up as quickly as possible. Please see the attached letters to support our response.Please feel free to contact us if you have any further questions. We are always available to discuss.

Dear Revdex.com, 
I am responding to the complaint from our tenant, [redacted] who resides at [redacted]. During the time I have been dealing with [redacted], I have been more than courteous and professional towards her. We have given the
residents at the [redacted] property complex a 60 Day Notice to Vacate. We have an  extreme issue with mold and other issues at the property. We have had ServPro inspect the property and we cannot start any work due until the residents vacate the
property. I have asked [redacted] to please look at our website and see if we can move her into another one of our apartments so that we can start this clean up and restoration right away. If she finds anything else at another property, she can move right
away and does not have to give us a 30 day notice. I want to work with her in a fair way so that we can have her in a happy home and we can also attend to the work required. Once the work has been done, the tenants can move back into the
property at the new market rate. The reports we have received from all vendors states that the three homes require to be vacant before we can start any work, because the homes will be unlivable during the work. I have informed [redacted] that we are  
trying to fix the issues so that we do not have anything further happen in the future and that she does need to think of her family's health especially since the construction work will take place for at least a 2 month period. We cannot give an actual time
frame of the work until we enter the vacant homes and then tear out a few walls. Due to this mold and work required, we have been following what our attorneys have been advising us to do to address this in the correct and professional manner.  Again, we
are more than happy to work with [redacted] to assist her in finding a new home, but she has to work with us not against us. 
 
If you have any further questions, please feel free to contact me directly. I am more than happy to go over anything additional.
 
Sincerely,
 
[redacted]
Property Manager 
[redacted]
e-mail: [redacted]