SC Motors Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
Their reply is a complete lie and speaks to their unethical natureMy issue had nothing to do with the price or the legitimate disclosure documents that I refused to signWe actually agreed on a price fairly quickly and it was friendly negotiatingI had payment in hand ready to conclude the transactionThe only other thing that I asked to be taken off was a HIDDEN fee for a bogus "security feature" to help track the car if stolenI did not ask for this and they did not point it outI had to find it on the form and they begrudgingly took it offAgain, this shows the nature of their unethical businessI let it go.It was the "Statement of Facts" document that asked that I commit purgery that I had the real issue withAt no time did I get loud and they did not ask me to leave the establishmentI was with an associate and my year old son that can attest to thatThere was no need for getting loudIt seems that they are stating this to legitimize their bad business practicesI simply questioned the document and they had nothing to say but I had to sign itPeriodThis is even after I showed them clearly that by signing it, I would be lying since it stated items about the car that were untrueThey still declinedContrary to "being asked to leave", I shook the hand of the sales manager and let him know that it was disappointing that they put this document in front of us last.As for threatening, I called and asked for the $due to this document being put in front of us at the end of the transactionIt was something that I and my associate, who has purchase many cars, had never seen beforeWhen the manager *** refused, I let him know that I feel compelled to let others know the truth about their practices and this documentNothing disparaging, just the truth about the document and practices.The $is the smaller issueStuff happens and I normally blow it offIt seems that this company has questionable practices and the Revdex.com may want to review thatOther people are likely to be taken advantage of.It would be interesting for them to explain their conveniently undisclosed "security fee" of $that was on the purchase sheet as wellA photo of this Statement of Facts document is uploaded this replyThe name of the document in itself contradicts the content since it is not factual
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response I received from SC Motors Incdid not even attempt to resolve any part of my complaint that I filed against themI therefore reject the response I received from SC Motors IncI still want my complaint against SC Motors Incto be pursued due to the deceitful nature of their business practices in dealing with meI still want the Limited Guarantee Theft Agreement cancelled and my $refunded to me.Regards,
*** ***

We cannot guarantee the accuracy of a carfax report, even if it shows no accident or damage reportedThat is the reason why we have disclosures on every purchase advising customers that if they are purchasing a used vehicle, there is a possibility of prior repairs being done before coming into our
inventoryHowever, since we strive to keep every customer satisfied, we have already refunded you and canceled the loan with the lenderThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

When customer purchased vehicle, everything was in working order. Customer then notified a few days later that there was a problem with the convertible top. Even though customer refused to purchase an extended warranty, out of courtesy, dealer notified customer that convertible top would be...

repaired. Dealer again out of courtesy gave customer a loaner vehicle in the meantime. Customer was notified that it could take some time to get vehicle repaired and customer was fully aware of progress. Convertible top has been repaired and vehicle has been ready for customer to pick up for more than two days. Customer has been notified that vehicle has been ready for pick up for more than two days. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It seems that there has been a great deal of miscommunication from [redacted] to customer. As previously mentioned, refunds to not happen overnight. It seems customer is a bit confused due to all the information that has been given. However, refund is being processed as we speak to determine the amount of the refund.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have spoken to a representative from [redacted] as recently as 9/20/16 and have also received an e-mail response from [redacted] indicating that the refund amount of $190.75 will "hopefully" be mailed out on 9/23/16, even though I was previously told that it would be mailed out no later than 9/9/16.  I have e-mails from [redacted] stating this information.  I realize that the subject of my complaint is with SC Motors and not [redacted]. 
Since my last attempt to speak with anyone at SC Motors, I have not received a response from them in any form.  I am dealing with 2 companies to ultimately obtain an 80% refund of the $1600 that was paid for this warranty.  As stated, it has been confirmed by [redacted] that our refund amount that will be coming from them is $190.75 and nothing more.  The question is where the 80% refund of the additional $1300 is coming from.  From everything I have heard, SC Motors seems to believe this is supposed to come from [redacted] but that is not the case.  I have also been told by SC Motors at least 3 weeks ago that an [redacted] representative would be in their facility and to call on that day for an update.  I did so, and was not able to reach the general manager and the person on the phone confirmed that no such representative had been at their facility that day that they knew of.  
One more thing to note when I first began my communications with SC Motors is that I learned they were not dealing with [redacted] anymore, so I was a little confused as to why I was told several weeks later that "their" [redacted] representative would be in later that week.  
We simply want the refund that is due to us and we feel that this refund amount ($1040) should be honored by SC Motors.  Any miscommunications or misunderstandings on this refund process between SC Motors and [redacted] should not be the cause of our inconvenience.  
Regards,
[redacted]

Two days after purchasing vehicle, customer blew transmission after admitting to pressing the vehicle hard. Since in his own words, "that is what AMG's are for." However, since we strive to keep every customer satisfied, we repaired the vehicle as a courtesy to customer at no cost. When customer was...

informed about the resolution, he was satisfied with the outcome and was asked to be informed when vehicle was ready for him to pick up. When he came to pick up his vehicle, customer was extremely disrespectful and cursing at every employee at SC Motors he came in contact with. Nonetheless, when we brought out his vehicle for him to take home, he continued using foul language and curse words and left his vehicle blocking traffic on the parking lot. Since this was causing much congestion, an employee at SC Motors moved his vehicle to safe parking position to avoid causing congestion to traffic, and allowing customer to take the vehicle when he was ready to leave. After saying some more curse words to an employee at SC Motors, customer simply decided to leave in another vehicle that he had brought, while his vehicle was there waiting to be picked up the whole time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

Customer has been made aware on several occasions to contact their lender in regards of status of payoff. We are confused why customer does not contact their lender directly. Thank you.

It seems there has been some miscommunication as to when and how the refund is going to be paid back. However, since it seems that customer has received information directly from [redacted], we have reached out to our direct representative from [redacted] to clarify the entire situation. Our...

representative stated that the refund is still in process. These refunds do not occur overnight. As we are aware customer is expecting a refund, we ask for customer to continue to be patient as [redacted] still needs to calculate the exact amount of the refund for the time being. Thank you.

When a vehicle is purchased, a customer cannot later cancel simply because he/she changed their mind, decided the vehicle costs too much, or wish you had acquired another vehicle. However, SC Motors strives to keep every customer satisfied. Therefore, we did offer to cancel the contract and...

accommodate customer. Unfortunately, since vehicle had been driven for more than a thousand miles, an offset was needed to adjust value of vehicle. Customer then decided to keep the vehicle and go through with financing. However, initial information that was provided from credit union was completely incorrect. Branch manager from credit union then contacted us and apologized for miscommunication. Funding a loan does not occur overnight. Depending on credit union it may take up to weeks depending on stipulations. Nonetheless, we are quite offended on how foul and unprofessional customer has treated staff here at SC Motors. With that being said, we suggest customer contact their credit union for any further concerns, questions, status, since they are financing directly with them. Thank you.

Consumer needs to contact their credit union for status of the loan. SC Motors is greatly offended by the foul and unprofessional manner consumer has treated every staff member here they have made contact with. Thank you.

Warranty refunds to not happen overnight. There is an administrative process that takes place in order to issue a refund. We have received the refund check from the warranty company. However, we must first clear the funds from them first, then clear the refund in our system before a check is issued...

to customer. With this being said, customer should be receiving their refund check within 3-5 business days. Thank you for your patience.

Customer was fully aware of Theft Deterrent that was purchased. Several documents were shown showing the benefits and features of the Theft Deterrent where customer chose to purchase it. Customer was happy with the purchase and agreed to finalize the transaction including the Theft Deterrent. It seems customer has buyers remorse in regards to their purchase. However customer was satisfied and content with their purchase at the time of sale. Thank you

It appears customer is still attempting to receive a refund after all failed attempts. Thank you!

The process of paying off a trade-in vehicle does not occur overnight. It is an ongoing process that requires effort not only on the party paying off the vehicle, but the lienholder as well. Payoff has been mailed out to lienholder as of 4/12/2017. Therefore, we recommend customer to contact...

lienholder within 2 business days directly for confirmation. Thank you.  Tell us why here...

Customer was made aware that if there was an upcoming payment on trade-in loan to go ahead and make a payment since the process of paying off a vehicle does not occur overnight. However, payment has already been sent to lender to payoff trade-in loan. Customer has been advised numerous times to...

contact their lender for status of payoff. Thank you