ScanTool.net

I'm submitting a review based on the information presented. I am not satisfied with the difference between the time I placed the order and the time I'm supposed to receive it. The information highlighted by scantool.net,in red, is the confirmation email sent at the time of order completion. It states that order completed after 2pm mst will be shipped in 1-3 business days. So what would you assume if you completed it before 2pm? Shipped same day? Possibly? So next I had the option to purchase expedited Shipped from usps or FedEx. On the order form it stated that usps doesn't guarantee their times, no statement at all for FedEx. So I believe we can assume they do guarantee their shipping times, or atleast their accurate time spans. So I purchased 2 day shipping with FedEx for $44 round about. 2 or 3 days pass and I emailed them, got a response with a link to ?UPS? shipping. UPS wasn't even a choice! It stated I would receive the package on Tuesday of the following week. I placed the order on the previous Tuesday, so I believe you can understand my confusion and dissatisfaction. I could have ordered the same part from Amazon for $10 CHEAPER AND FREE SHIPPING AND RECEIVED IT A DAY EARLIER! So I don't know what's going on but several companies I've ordered from lately I've paid extra for shipping and was led to believe it would be shipped sooner than it was, but after reviewing the website they are cleverly worded to sidestep any real liability. My advice is to pay close attention to wording when it comes to shipping. Bottom line is I paid about $100 to get the same thing a day later than Amazon for $60. Just order from Amazon... Im done now...pheew!

I ordered a large quantity of devices from ScantoolWe received our first few shipments in a timely matter, but any questions or concerns we had with the devices or future replenishment of our stock has come to mute earsNo response after months of trying to contact themWe still have not received our order and only get short responses from the company on our shipment statusUsually it will come down to it's our fault not theirsA company as large as Scantool should have better customer service, but unfortunately they do not

After placing this order on June 25, I imidiately received a confirmation of the order and payment made from scan toolNo other corespondence was ever received either to my inbox or spam box from this company after the inital confirmation.I do not accept this excuse for not sending the awaited software key in a timely matter. re:

no refund

Hello,Thank you for letting us know that our customer reached out to you. The product Mr*** purchased is only a software license key which is a virtual product so there is nothing to be shippedSuch software license keys are emailed to our customers at the time they are generated,
automatically.We received Mr***'s order on 6/26/and we generated/emailed him his license key on 6/27/Proof of the email we sent on 6/is attached as well as the correspondence we received and responded to from Mr*** on 6/27/and 6/29/16.Although we have followed the proper procedures/processes for getting Mr***'s license key to him, it seems there has been failure in communication.At this point, we will be happy to either resend Mr*** his product information to a "different" email address (his email server may be blocking ours) or issue him a refundPlease let us know which steps we can take from here to resolve the matter.Avary S*** - ***

This customer's refund was completed in November of 2017.Best,Samantha

I purchased a software licence key from this bussines on June 25, with the expectation to receive it withing 1day according to there adverticed statement
I have not received the promised key and I have repeatedly sent unanswered e-mails and one fax requesting staus on the key
Today is June 30, and I have not received any license key, nor any replies to my e-mails or fax
I have also called the business and No one answers the phoneCanot get past a recording

Hello
We have extended our deepest apologies to Mr. [redacted] and also provide a refund for his purchase. I have supplied a refund receipt for your records. Please advise of what we should do next. Can we get the negative comments removed?
Thank you

It looks like the issue was that this customer ordered two of one of our products but only received one and we did try to resolve the issue. Mr. [redacted] contacted us on 10/28 via email and at that time we told him we would ship the missing unit. During and since that time, we have been training...

new staff members (new hires) in our shipping department so if he has not received the missing unit yet, unfortunately the shipping of the missing unit may not have been done. Mr. [redacted] has not contacted us since 10/28 so we had no idea that he never received the missing unit. We have issued a FULL REFUND, including shipping charges, to Mr. [redacted] today in the way of a PayPal payment for his troubles, apparent distress, and any inconvenience this may have caused him. A copy of the refund is attached. If you have any other suggestions on how to appease the customer, please do let me know. Sincerely,[redacted]Operations AssistantScanTool.net LLC | OBD Solutionswww.scantool.net

Dear Revdex.com,We apologize for our customer's frustration. The item ordered is currently out of stock, therefore we have refunded the customer in full and notified him of this refund.  A copy of the refund is attached for your records.Sincerely,[redacted]Operations AssistantScanTool.net...

LLC[redacted]

Hi,

Dell had to replace my hard drive and I’ve lost my license key # for my obd scanner.

I bought you product from Amazon and the order # is

002 2961261 568 5063, purchased 1/27/2016

Mike Addis
11372 75th ave
Seminole Fl 33772
727 510 0011

Thank you

Mike
I am in your data base.

I ordered some software from Scantool.net, and shortly after ordering it I realized that I was unable to run the software on my PC. I requested that the order be cancelled immediately, during a stage in which the order was still processing and I should have been able to cancel. However, I received no reply from the company and the order was processed on my card. I submitted another contact request and never received a reply. After a LOT of searching, I was able to find the phone number to call Scantool.net directly. After being connected, I was told that they had a "problem with their eSupport system". She said that the emails could not be returned immediately because of an issue they had. But when asked to cancel the order, she brought up the timestamp on my initial request, which was supposedly stamped more than 24 hours later than what it truly was. She was trying to use their system as evidence that was skewed exclusively towards them. How can a system not return emails due to delays, but yet the timestamp still applies when asked to cancel the order? We agreed that they will refund the order, but I will wait to see if the money is actually refunded. If not, I will be filing a complaint with the Revdex.com

Dear Revdex.com,We apologize for our customer's frustration. The item ordered is currently out of stock, therefore we have refunded the customer in full and notified him of this refund.  A copy of the refund is attached for your records.Sincerely,[redacted]Operations...

AssistantScanTool.net LLC[redacted]

Hello,
Thank you for letting us know that our customer reached out to you. 
The product Mr. [redacted] purchased is only a software license key which is a virtual product so there is nothing to be shipped. Such software license keys are emailed to our customers at the time they are...

generated, automatically.We received Mr. [redacted]'s order on 6/26/16 and we generated/emailed him his license key on 6/27/16. Proof of the email we sent on 6/27 is attached as well as the correspondence we received and responded to from Mr. [redacted] on 6/27/16 and 6/29/16.
Although we have followed the proper procedures/processes for getting Mr. [redacted]'s license key to him, it seems there has been failure in communication.
At this point, we will be happy to either resend Mr. [redacted] his product information to a "different" email address (his email server may be blocking ours) or issue him a refund. Please let us know which steps we can take from here to resolve the matter.
Avary S[redacted] - [redacted]

Dear Revdex.com,We apologize for our customer's frustration. The item ordered is currently out of stock, therefore we have refunded the customer in full and notified him of this refund.  A copy of the refund is attached for your records.Sincerely,[redacted]Operations...

AssistantScanTool.net LLC[redacted]

Hello

We have extended our deepest apologies to Mr. [redacted] and also provide a refund for his purchase. I have supplied a refund receipt for your records. Please advise of what we should do next. Can we get the negative comments removed?

Thank you

It looks like the issue was that this customer ordered two of one of our products but only received one and we did try to resolve the issue. Mr. [redacted] contacted us on 10/28 via email and at that time we told him we would ship the missing unit. During and since that time, we have been...

training new staff members (new hires) in our shipping department so if he has not received the missing unit yet, unfortunately the shipping of the missing unit may not have been done. Mr. [redacted] has not contacted us since 10/28 so we had no idea that he never received the missing unit. We have issued a FULL REFUND, including shipping charges, to Mr. [redacted] today in the way of a PayPal payment for his troubles, apparent distress, and any inconvenience this may have caused him. A copy of the refund is attached. If you have any other suggestions on how to appease the customer, please do let me know. Sincerely,[redacted]Operations AssistantScanTool.net LLC | OBD Solutionswww.scantool.net

I ordered a large quantity of devices from Scantool. We received our first few shipments in a timely matter, but any questions or concerns we had with the devices or future replenishment of our stock has come to mute ears. No response after months of trying to contact them. We still have not received our order and only get short responses from the company on our shipment status. Usually it will come down to it's our fault not theirs. A company as large as Scantool should have better customer service, but unfortunately they do not.

After placing this order on June 25, 2016 I imidiately received a confirmation of the order and payment made from scan tool. No other corespondence was ever received either to my inbox or spam box from this company after the inital confirmation.
I do not accept this excuse for not sending the awaited software key in a timely matter.
 
re:

Review: I tried to contact scantools for a return, I have contact them 15 days ago, only one people reply me to ask if I need refund or replacement, I told them I want to get refund and then there is no respond anymore.

My order number from them is #[redacted].Desired Settlement: They need to accept the return and give me full refund. On their website they said 90 days money back guarantee, but I have just receive the item in less than one week but they just ignore me.

Business

Response:

Hello

We have extended our deepest apologies to Mr. [redacted] and also provide a refund for his purchase. I have supplied a refund receipt for your records. Please advise of what we should do next. Can we get the negative comments removed?

Thank you