Scarlet Scarves

In regards to the starter kit - you were informed of what exactly came with it and what the potential value was prior to joining In regards to the quality of the scarves, if at any time you were dissatisfied with the items - we do have a return policy of which you failed to utilize We cannot fix something that we do not know is broken In regards to the choice of other items - we apologize that you were not happy with the items placed in your bagAgain, this was something that you decided on when you joinedYou had the option to pick something else In regards to the back office - if you were having trouble nagivating through the back office and your upline was of no help, you could have asked for helpWe often schedule training sessions for new consultants for this reason aloneYou failed to let us know you were having difficulty In regards to your other direct sales companies - we have often said we are not like other direct sales companiesIn some ways we are unfortunately less adequate (lack of catalogs, brochures, etc) and in more ways than not we are more adequate (higher commission, personalized service, etc.) In regards to not being able to get your customers motivated - we are sorry you had a hard time with your salesIf you had come to us when this issue was being had, we could have brainstormed to help you generate more salesAgain, you failed to let us know anything In regards to your upline not being in contact - we will contact them directly and take the proper steps to ensure it doesn't happen to anyone else In regards to your complaint on inventory - we have advertised from Day One that inventory changes on a daily basisThis is not something new and this is something you were aware of when you joined In regards to your shipping concern - your first shipment was sent ***, not ***Once it leaves our hands, we have no control over how long it takes to get to youWe shipped your order less than hours after you placed itOur policy is to ship within 3-business daysYour second order was shipped via [redacted] and was returned as "Undeliverable"We offered to resend it, free of charge, and you declinedTherefore, we refunded your order costs minus tax and shippingThis is standard policy for any business In regards to your customer service complaint - we responded to your emails within hoursOur policy allowed up to hours for a responseYour claim of being unpleasant was due to you refusing to follow policyYou expected us to extend special favors to you that would not be fair to other consultants In the end, we are sorry you left unhappyWe are sorry you were not contacted by your upline the way you should have beenPerhaps if she had reached out to you, things would be different Per the Consultant Agreement you electronically signed when joining - we will not issue any further refunds at this time

Customer was given the option to receive store credit, per our return policy for back ordered itemsShe declinedWe have shipped this item twice - now makes a third timeShe was found to have defrauded the company on one other occassion, where she claimed she didn't receive something but*** proved she didThis will be the last time we ship this item to herShe blamed [redacted] for the first missing package, so we shipped via [redacted] for the 2nd packageThis time we are shipping*** [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I contacted the consultant several times and have gotten no whereI am disputing several of the facts from this company - The charge on my credit card was direct to Scarlet Scarves not to a consultant, secondly the scarf was opened and it was not the correct one that is why it was returned directly to the company Scarlet Scarves per the consultant's request. A tracking number was furnished and I have the receipt. And as of this evening I still have not received the scarf that they said they were sendingDO NOT CLOSE THIS COMPLAINT BECAUSE IT HAS NOT BEEN RESOLVED

I am a consultant with Scarlet Scarves, and I love this company! The directors are very personable and are great with motivation and training If you join Scarlet Scarves, it is not for lack of training or supplies The other consultants are super helpful, and the products are fabulous

Scarlet Scarves has quality scarves and accessories at very affordable prices They treat their consultants like family and have given me the opportunity to provide a great second income for my family!

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] a fyi, I never received any of the other two items she claims she mailed and was never given any tracking numbers, carriers or dates shipped that were asked forAs for defrauded this company another time, I never received the tracking number until I asked where my items were and then saw that they were delivered and never asked about these againI assume they were stolen off my porch but to this day have not received that package and have never bothered this company about that packageThat is a totally different situation and does not have a thing to do with this complaint
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** *** I was refunded part of my money I was never offered partial and refused. I still have not received any scarfs even though I have been given tracking numbers and promised that it is has been sentI have been told by the consultant for two weeks if not longer that the scarfs have been mailed. I have worked as a consultant for several companies and have never been treated so poorly by a company or a consultant

This customer ordered a Green Ruffle Scarf and a Breast Cancer ScarfShe was refunded the cost of the Breast Cancer Scarf in the amount of $on November 25, from her consultant via ***. Scarlet Scarves mailed the Green Ruffle Scarf via UPS with Tracking Number
*** - we also offered a one time $gift certificate, which she declinedThis item was mailed, despite never receiving payment for this item, as a one-time courtesy for her consultantThis customer has never dealt directly with Scarlet ScarvesThe order she is referring to was placed directly with her Consultant, not with Scarlet ScarvesIf this customer wishes to receive a full refund - her consultant must issue one as Scarlet Scarves has not received funds for this orderScarlet Scarves does not accept payment via *** so there is no way she paid Scarlet Scarves for her order with ***If this customer has a Scarlet Scarves order number or invoice showing payment was made to Scarlet Scarves and not the consultant, please let us know

Scarlet Scarves provides incredible customer service. I would recommend them to anyone looking for fun and fashionable accessories.

In regards to the starter kit - you were informed of what exactly came with it and what the potential value was prior to joining.
In regards to the quality of the scarves, if at any time you were dissatisfied with the items - we do have a return policy of which you failed to utilize....

We cannot fix something that we do not know is broken.
In regards to the choice of 2 other items - we apologize that you were not happy with the items placed in your bag. Again, this was something that you decided on when you joined. You had the option to pick something else.
In regards to the back office - if you were having trouble nagivating through the back office and your upline was of no help, you could have asked for help. We often schedule training sessions for new consultants for this reason alone. You failed to let us know you were having difficulty.
In regards to your other direct sales companies - we have often said we are not like other direct sales companies. In some ways we are unfortunately less adequate (lack of catalogs, brochures, etc) and in more ways than not we are more adequate (higher commission, personalized service, etc.)
In regards to not being able to get your customers motivated - we are sorry you had a hard time with your sales. If you had come to us when this issue was being had, we could have brainstormed to help you generate more sales. Again, you failed to let us know anything.
In regards to your upline not being in contact - we will contact them directly and take the proper steps to ensure it doesn't happen to anyone else.
In regards to your complaint on inventory - we have advertised from Day One that inventory changes on a daily basis. This is not something new and this is something you were aware of when you joined.
In regards to your shipping concern - your first shipment was sent [redacted], not [redacted]. Once it leaves our hands, we have no control over how long it takes to get to you. We shipped your order less than 24 hours after you placed it. Our policy is to ship within 3-7 business days. Your second order was shipped via [redacted] and was returned as "Undeliverable". We offered to resend it, free of charge, and you declined. Therefore, we refunded your order costs minus tax and shipping. This is standard policy for any business.
In regards to your customer service complaint - we responded to your emails within 24 hours. Our policy allowed up to 48 hours for a response. Your claim of being unpleasant was due to you refusing to follow policy. You expected us to extend special favors to you that would not be fair to other consultants.
In the end, we are sorry you left unhappy. We are sorry you were not contacted by your upline the way you should have been. Perhaps if she had reached out to you, things would be different.
Per the Consultant Agreement you electronically signed when joining - we will not issue any further refunds at this time.

Great opportunity for a second income! Love the products, prices and company makes you feel like family!

I love Scarlet Scarves. The products are great quality and very affordable. There is something for everyone's budget and the consultant opportunity has one of the best programs available. Customer service is great. I like that this company gives back through its awareness line. Great company, great products, great service, great people.

This customer never ordered directly from Scarlet Scarves. They ordered through and directly from a consultant. Scarlet Scarves never received funds for this scarf so there is nothing for Scarlet Scarves to refund. The refund must come directly from the consultant that took the order and the funds...

for said order. The item that the customer ordered was the right item; however, she failed to open it and assumed it was incorrect. She then mailed it back to Scarlet Scarves, without a tracking number, and it has yet to be received. When asked for a tracking number, she failed to provide one stating she mailed it First Class[redacted] is a copy of the image she sent to her consultant who later forwarded it to Scarlet Scarves. There is not a tracking number provided on this receipt and the sales amount indicates that tracking was not purchased. As a sign of good faith, Scarlet Scarves mailed a replacement scarf via UPS with Tracking Number[redacted].

Customer was given the option to receive store credit, per our return policy for back ordered items. She declined. We have shipped this item twice - now makes a third time. She was found to have defrauded the company on one other occassion, where she claimed she didn't receive something but[redacted]...

proved she did. This will be the last time we ship this item to her. She blamed[redacted] for the first missing package, so we shipped via[redacted] for the 2nd package. This time we are shipping[redacted]

I have received a refund for this product from my credit card company and if it should reverse at a later date I will let you knowThank you for your help in this matter

Review: I ordered a scarf for my daughter [redacted] on October 3, 2014. It was finally received on October 17th it was not the correct scarf, the sales person was contacted and she said to mail it directly back to the company and they would replace the scarf for the correct one that was ordered. It was returned directly to the company on October 20, 2014 with a tracking number, and all we have gotten since that time is that the new scarf is on its way or the scarf was never returned, etc., etc. At this point I would like my money returned I do not want a replacement.Desired Settlement: to have my money refunded and this closed without any more excuses

Business

Response:

This customer never ordered directly from Scarlet Scarves. They ordered through and directly from a consultant. Scarlet Scarves never received funds for this scarf so there is nothing for Scarlet Scarves to refund. The refund must come directly from the consultant that took the order and the funds for said order. The item that the customer ordered was the right item; however, she failed to open it and assumed it was incorrect. She then mailed it back to Scarlet Scarves, without a tracking number, and it has yet to be received. When asked for a tracking number, she failed to provide one stating she mailed it First Class[redacted].[redacted] is a copy of the image she sent to her consultant who later forwarded it to Scarlet Scarves. There is not a tracking number provided on this receipt and the sales amount indicates that tracking was not purchased. As a sign of good faith, Scarlet Scarves mailed a replacement scarf via UPS with Tracking Number[redacted].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I contacted the consultant several times and have gotten no where. I am disputing several of the facts from this company - The charge on my credit card was direct to Scarlet Scarves not to a consultant, secondly the scarf was opened and it was not the correct one that is why it was returned directly to the company Scarlet Scarves per the consultant's request. A tracking number was furnished and I have the receipt. And as of this evening I still have not received the scarf that they said they were sending. DO NOT CLOSE THIS COMPLAINT BECAUSE IT HAS NOT BEEN RESOLVED

Consumer

Response:

I have received a refund for this product from my credit card company and if it should reverse at a later date I will let you knowThank you for your help in this matter

Scarlet Scarves provides incredible customer service. I would recommend them to anyone looking for fun and fashionable accessories.

Scarlet Scarves has quality scarves and accessories at very affordable prices. They treat their consultants like family and have given me the opportunity to provide a great second income for my family!

Review: I ordered 2 scarves on October 3, 2014. I have yet to receive either one. I paid through paypal and I have been reimbursed $21 half of the chargesDesired Settlement: refund full amount not partial

Business

Response:

This customer ordered a Green Ruffle Scarf and a Breast Cancer Scarf. She was refunded the cost of the Breast Cancer Scarf in the amount of $21.40 on November 25, 2014 from her consultant via [redacted]. Scarlet Scarves mailed the Green Ruffle Scarf via UPS with Tracking Number [redacted] - we also offered a one time $20 gift certificate, which she declined. This item was mailed, despite never receiving payment for this item, as a one-time courtesy for her consultant. This customer has never dealt directly with Scarlet Scarves. The order she is referring to was placed directly with her Consultant, not with Scarlet Scarves. If this customer wishes to receive a full refund - her consultant must issue one as Scarlet Scarves has not received funds for this order. Scarlet Scarves does not accept payment via [redacted] so there is no way she paid Scarlet Scarves for her order with [redacted]If this customer has a Scarlet Scarves order number or invoice showing payment was made to Scarlet Scarves and not the consultant, please let us know.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I was refunded part of my money I was never offered partial and refused. I still have not received any scarfs even though I have been given tracking numbers and promised that it is has been sent. I have been told by the consultant for two weeks if not longer that the scarfs have been mailed. I have worked as a consultant for several companies and have never been treated so poorly by a company or a consultant

This company scammed a bunch of consultants. Myself included.