Scarlet Scarves

Great company and great owner! Always has great quality products and everyone is very friendly and helpful!

I love Scarlet Scarves. The products are great quality and very affordable. There is something for everyone's budget and the consultant opportunity has one of the best programs available. Customer service is great. I like that this company gives back through its awareness line. Great company, great products, great service, great people.

Review: 1) When you sign up you get:

-A couple of cheap bic pens with Scarlet Scarves stamped on them

-Some blank business cards that you can write your name and phone number on

-(2) scarves, which were poorly constructed - threads were showing and sequins already falling off the one scarf

-Choice of (2) other items, I chose accessories and received a cheap gym bag that reeked of plastic smell and a head band that was pretty hideous

-You get a website which is extremely poor quality and unappealing. The back office for consultants is difficult to navigate.

--I've been a member of other direct sales companies where you get quality samples, a quality website, even catalogs to show potential customers. For $84.95 (incl shipping) to sign up this was a horrible investment. I could not get people excited about the products both from the website and from the physical product. You cannot have a successful business with inferior merchandise and unappealing advertising. Additionally, I never had an up line contact me throughout this process, ever. I was navigating this all on my own.

2) Inventory never seems to be consistent - this is likely why they don't provide print catalogs, which potential customers want, they don't want to have to wait to get to a computer to go to a website to order. There is a very limited amount of scarves (for a company that touts scarves). I just went to the website and there are 18 different scarves available. If I'm doing a home party this is pretty embarrassing, that mingled with the fact that I have had people see something they like on the website and a day later its not available anymore.

3) Shipping has been a problem for me since my first real order was placed. It took (3) weeks to get to me using standard [redacted]. The second shipment they sent to me was returned to them un-deliverable. This was not my fault, my address had not changed, it was exactly the same as before. I cancelled that order, because it had been 2+ weeks since I submitted the order before I was even told the shipment wasn't coming to me and I'd lost the customer sales at that time. Scarlet Scarves refused to refund my shipping.

4) The customer service was not prompt and they were unpleasant to me in our email correspondence. When I asked to be refunded the initial sign up and my shipping they just took a screen shot of the consultant agreement and sent it back to me.

My reasons for this complaint can be summarized to: extremely slow shipping, poor merchandise quality, and unacceptable customer service. All of which make it impossible for a consultant to be successful working with this company.Desired Settlement: I want to be refunded for my shipping from the order that was cancelled, I want to receive back my initial start-up fee, and I want to be reimbursed for the back office fee that was charged to me on 10/24/14 after I formally complained and asked to be removed as a consultant. Apparently you have to turn off the back office billing yourself, which I was not informed of after the response to my formal complaint, I had to contact their office again to gain that additional information.

Business

Response:

In regards to the starter kit - you were informed of what exactly came with it and what the potential value was prior to joining.

In regards to the quality of the scarves, if at any time you were dissatisfied with the items - we do have a return policy of which you failed to utilize. We cannot fix something that we do not know is broken.

In regards to the choice of 2 other items - we apologize that you were not happy with the items placed in your bag. Again, this was something that you decided on when you joined. You had the option to pick something else.

In regards to the back office - if you were having trouble nagivating through the back office and your upline was of no help, you could have asked for help. We often schedule training sessions for new consultants for this reason alone. You failed to let us know you were having difficulty.

In regards to your other direct sales companies - we have often said we are not like other direct sales companies. In some ways we are unfortunately less adequate (lack of catalogs, brochures, etc) and in more ways than not we are more adequate (higher commission, personalized service, etc.)

In regards to not being able to get your customers motivated - we are sorry you had a hard time with your sales. If you had come to us when this issue was being had, we could have brainstormed to help you generate more sales. Again, you failed to let us know anything.

In regards to your upline not being in contact - we will contact them directly and take the proper steps to ensure it doesn't happen to anyone else.

In regards to your complaint on inventory - we have advertised from Day One that inventory changes on a daily basis. This is not something new and this is something you were aware of when you joined.

In regards to your shipping concern - your first shipment was sent [redacted], not [redacted]. Once it leaves our hands, we have no control over how long it takes to get to you. We shipped your order less than 24 hours after you placed it. Our policy is to ship within 3-7 business days. Your second order was shipped via [redacted] and was returned as "Undeliverable". We offered to resend it, free of charge, and you declined. Therefore, we refunded your order costs minus tax and shipping. This is standard policy for any business.

In regards to your customer service complaint - we responded to your emails within 24 hours. Our policy allowed up to 48 hours for a response. Your claim of being unpleasant was due to you refusing to follow policy. You expected us to extend special favors to you that would not be fair to other consultants.

In the end, we are sorry you left unhappy. We are sorry you were not contacted by your upline the way you should have been. Perhaps if she had reached out to you, things would be different.

Per the Consultant Agreement you electronically signed when joining - we will not issue any further refunds at this time.

This company doesn't provide quality products. They don't treat all of their consultants equally and it seems like they are only in it for their gain.

I am a consultant with Scarlet Scarves, and I love this company! The directors are very personable and are great with motivation and training. If you join Scarlet Scarves, it is not for lack of training or supplies. The other consultants are super helpful, and the products are fabulous.

Review: I ordered a trunk organizer on July 24, 2014 and have never received the product I was told it was on back order and when it came in it would be shipped. I asked mt up line several times about it and the only answer I got was it was still on back order. One day a message was put on a private facebook page that they needed to know who hadn't received this particular item. I immediately told them I had ordered one and was told it would be mailed. Two weeks later I hadn't received and was told it had been mailed. I had asked about it several times and again was told there was a mistake and it would have to be reordered. On Octber 17, 2014 I skipped my up line, as by then I knew I would not be a part of this company any longer, and sent a message directly to the owner of the company. On this day I asked for my money back. I was told by the owner if the company it was the first time she had heard anything about the trunk organizer and she would have to contact their shippimg carrier, that was October 20, 2014. I sent another email on November 2, 2014 with no reply from the company. I had not heard anything else after that reply to my email so on November 11, 2014 I asked about this again and asked for refund or the trunk organizer. Her response was still waiting to hear from the carrier. I sent another email December 7, 2014 asked for carrier, tracking number and date sent, no response. And one last email on December 17, 2014 and still no response from the company. And their website states they will respond within 48 business hours. I would like a refund or my trunk organizer I have paid for in July 2014.Desired Settlement: The desired outcome would be to get the trunk organizer that I have paid for or a refund. I have been more than patient

Business

Response:

Customer was given the option to receive store credit, per our return policy for back ordered items. She declined. We have shipped this item twice - now makes a third time. She was found to have defrauded the company on one other occassion, where she claimed she didn't receive something but[redacted] proved she did. This will be the last time we ship this item to her. She blamed[redacted] for the first missing package, so we shipped via[redacted] for the 2nd package. This time we are shipping[redacted]. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected] a fyi, I never received any of the other two items she claims she mailed and was never given any tracking numbers, carriers or dates shipped that were asked for. As for defrauded this company another time, I never received the tracking number until I asked where my items were and then saw that they were delivered and never asked about these again. I assume they were stolen off my porch but to this day have not received that package and have never bothered this company about that package. That is a totally different situation and does not have a thing to do with this complaint.

Regards,