Scentbird Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,I am so sorry if you have not received our message to you inquiring about more information to help locate your shipment! I see that on March *** within hours of the original e-mail being sent, Kayla replied to your message requesting your most recent shipping address but we hadn't
heard back to this ticket (see attachment).I was, however, able to locate your account, and I see that the delivery was shipped according to schedule and was delivered as of March ***See here: *** If you have any other questions at all, please let me knowWe're happy to help

We have never received any correspondence from this customerWe have reached out to the customer directly and are awaitingher response

Hi ***,We truly apologize for the delayed response that you receivedI do see that you had contacted us to skip Palette edition no01, and this was taken care of for you on March *** (see attached e-mail)A full refund of $USD was issued which you incurred during our recurring billing
since you opted out of this palette.Please note that because you had initially requested to skip, that is what was done for you, but your subscription is still active to resume in May for the next paletteOf course, if you only wish to cancel, just let us know and we'll honor that for you (as noted in the attached e-mail)We haven't heard back to that e-mail, so a cancellation has not yet been processed.If you have any questions or concerns, please reach outWe are here and happy to help

Revdex.com:
I have received a message stating they are sending me the two months product, and a free monthI am awaiting the tracking info and product
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,We're very sorry for the wait in hearing back from usI do see that the issue was escalated to management so that we could provided backdated billing from the beginning of your subscription in 2015, and it was provided as of today May *** with history of each corresponding shipment and a
full refund was issued for the (2) shipments that were not receivedThe subscription was also cancelled so that further billing is not incurred (as of April ***). If you have any additional questions regarding your account, please reach out and let us knowWe are happy to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,We're so sorry for the concern that has been created surrounding your first order with usWe do not that your first shipment can take up to business days to be shipped, however, we experienced some unforeseeable delays with the processing of Palette noIn effort to be respectful of
our subscribers' expectations, we sent an e-mail to update on this waitI am very sorry if this was never received.The further delays you experienced seem to be because the package was confirmed as delivered but not received by you.To resolve this issue, I do see that Anastasia confirmed your shipping address and created a replacement to be shipped out for you so that you can receive your paletteI see that the replacement delivered as of today, April ***See here: ***
** *** ** *** *** *** ** *** ** ** *** *** *** ** *** *** ***

Revdex.com:At this time, I have not been contacted by Scentbird Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** sent in a request to cancel her subscription to Scentbird on Jun ** 09:amOne of our Customer Support agents,*** *., canceled the subscription at her request.In ***’s reply, she did mention that our billing period begins on the *** of the monthAt the time *** *** sent her
request,the subscription shipment for June had reached a point in the fulfillment process where we were not able to intercept it.We do notate on our website that in order to not be billed, the cancellation must be made prior to the beginning of the month’sbilling period which is the *** of the monthIn order for *** *** to have not been billed for the June shipment, she would haveneeded to cancel by June ***.Since her cancellation, *** *** has not incurred any further charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
How can you not have my email address when it was the one I used to purchase the gift for my boyfriend in the first place?? And you have my credit card info with my name on it and you say you don't know who I am?? All I asked for was a phone number so I could speak to someone live about this issue! You're a business and there's not a single person in this day and age at your office that doesn't have a cell phone? There's no phone number associated with your business? Only email?? I've dealt with just about every major and minor fragrance retailers online and they ALL have contact phone numbers Yours doesn't and that's shady I bought this gift in March and my boyfriend's first scent was supposed to be delivered in April which was on his personal page and then out of nowhere it disappeared and then reappeared with a May delivery date I wish I did my research before dealing with you because the vast majority of reviews for your business are horribleand I can see why As per your statement in response to this matter, yes, I would like to cancel my subscription which is a matter I've already taken up with my credit card company I no longer want anything to do with Scentbird now or ever again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A refund in the amount paid has been issued to *** ***He will still receive a shipment from us, as it has already been processedFirst-time subscription orders are processed very quickly which is the reason that we do not issue refundsThis information is noted in our policies, which *** ***
was made aware ofThe subscription was canceled as of 9/**/and the refund was processed 9/**/*** *** has been made aware that he will still receive a shipment, which we have asked he accept as a giftThe issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Although what was provided was only partially true - they have agreed to send the remaining items -
Sincerely,
*** ***

*** ***, I am so sorry to hear of the trouble that you have experienced with ScentbirdWe do not
have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) teamE-mail support is our main mode of support to ensure that each and every inquiry is responded to with care We aim to have all requests answered within hoursIt looks like your initial inquiry was sent on Sept** at 4:PMWe sent our first reply the same day, only a few minutes later at 4:PMIt looks like the erroneous charge in the amount of $was refunded several weeks ago, so you should see the amount reflected on your bank statement by now. As for your October subscription, I do see that it took several days for your order to ship after the label was initially printed on October ***This is unusual, but we ask that you give us a bit of patience as this is our first month launching multi-piece subscriptions so that may be the reason for the delayI have issued a $credit to your account for the inconvenience. Rest assured that your three fragrances that you ordered for October are currently in transit and will be with you soonIf, for some reason, you were not receive the shipment by next week, please let us know and we are happy to send a replacement

*** ***'s issue was resolved via Facebook message as of Thursday, November **, Please see
attached screenshot of the message.? *** ***, we are so sorry for the delay in our getting back to youCombined with being slightly understaffed and higher amounts of inquiries due to the holiday season, our response time is currently outside of our 24-hour windowWe are in the process of training new Customer Support Representatives so that this problem does not occur should you have questions in the future.? If you have any other questions, please feel free to reach out to our Support team.? ?

We had initially had trouble locating *** ***s account which is the reason for the delay in resolving his issue; however, the duplicate charge was refunded 12/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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