Scentsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern,In the response from the business they acknowledge that the warmer is damaged.  The bulb shattered from what appeared to be excess heat (I have photos of the broken bulb).  I did not deem it appropriate to send the broken glass in the mail, however I did offer up the photo of the broken bulb.  the frustrating thing now is the business has my warmer and now I cannot get it back, forcing me to have to buy their product again instead of just buying a replacement bulb.  To resolve this matter, please quote me a new bulb installed into my existing warmer.  Assuming that the price is reasonable I will pay for the bulb in order to get my warmer back.  I hope this can solve this matter.     [redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because:
Scentsy shipped me out a product that had a "known issue", had faulty wiring and when I turned the switch on it burned my fingers from the electrical explosion.  I have previously submitted photos of both my fingers, the product, and the messages showing it was a known issue.  Obviously if I had known Scentsy is the type of company that knowingly ships out faulty products that can cause injury I would never have paid the sign up kit fee to sell the products. Hence I continue to require a refund of the Gold Crush Warmer as well as a refund of the Starter Kit I purchased.  When this is agreed upon, I am happy to ship back the faulty product that burned me, along with all extra papers/catalogues/the Tilia warmer or anything else I didn't throw out from the starter kit.
Sincerely,[redacted]

We have contacted the customer, [redacted] via email to let her know that we will be sending her a shipping label so she can return the unwanted product.  Once we receive the warmer back in our facility a refund will be posted on Ms. [redacted] CC that she used for purchase.  We believe...

this incident has been taken care of at this time.Best Regards,Nancy M[redacted]Legal Assistant | Scentsy, Inc.2701 E. Pine Ave.Meridian, ID  83642

I am reaching out to the customer.  We will send out an email letting her know how she can return the night light and receive either a replacement warmer or her money back. 
[redacted]
 
[redacted]

This is very unfortunate.  Scentsy followed polices and procedures and the customer has received the product and if she has any other issues she will need to contact her consultant.  There is nothing more at this point that Scentsy can do for her unless she would like to return the product to Scentsy.
 
Regards,
Nancy M[redacted]
Legal Assistant
Scentsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
Will Scentsy give me a refund if I send back the bag of candle test warmers?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have received information that a complaint has been filed with the Revdex.com regarding a customer who has not received their order from one of our Independent Scentsy Consultants [redacted] Scentsy, Inc. will contact the individual to reach a resolution in regards to this complaint. Please feel...

free to contact us if there is anything further you need.Thank you,[redacted] I wanted to provide a follow up on the [redacted] complaint.  We received documentation from the Consultant that she has mailed [redacted] package via Priority Mail with USPS. She provided the receipt with the tracking #.

Revdex.com
These are receipts sent to me by the person you insists does not excist. I have spoken to two people in your office who have found her account and say it is active. You are stealing from me if you do not give me that bear or my money. Never in my life have I had such problems with a company!!!!Sincerely, [redacted]

As per Scnetsy's Policies and Procedures, we can only refund the money if and when the consultant returns all of her/his started kit back to Scentsy with everything unused and resalable.  Ms. [redacted] was made aware of this in more than one email.  Once we receive her started kit back, she...

will be refunded for only those items that are unused and resalable.
 
Regards,
[redacted]
Legal Assistant

The customer will be getting a refund of $9.50. Thank you, [redacted]
[redacted]

Agents from Scentsy have contacted the customer and have offered to replace the product she states is bad.  Please know that we do have a reasonable window when products can be returned.

Revdex.com:
I have reviewed the response made by the business in reference to c[redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is incorrect they did not try to resolve the issue at all I am being told nothing can be done, which of course would make me unhappy its poor customer service.  As for repeated contact that is me expressing my dissastisfaction that no one at scentsy is willing to help. I want the refund and o will be sure to never have to deal eith this company again.
[redacted]

Date Sent: 5/25/2017 11:28:15 AMScentsy is extremely apologetic that this situation wasn't handled correctly the first time.  We are refunding the customer's purchase of $114.00 to the credit card we have on file for her.Best Regards,Nancy M[redacted]Legal Assistant | Scentsy, [email protected]

We do have this complaint, it came in on Saturday.  In her complaint to us she states she read all the warnings and yet decided to hang not one but two Scent Circles on her car radio.  Here is the package warnings for our Scent Circles: “WARNING:  This product contains...

fragrance oil.  Do not allow contact with any surface…damage will occur.  Product must hang freely.  KEEP OUT OF REACH OF CHILDREN AND PETS.” Almost all companies that make these type of car freshners say the same thing. [redacted]
 
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