SchagrinGAS Company

The above customer entered into a Gas Service Agreement on 12/30/SchagrinGAS Cosupplied Mr& Mrs [redacted] with propaneOn November 22, a propane delivery was made in the amount of $ On January 18, monies was received from Maryland Energy Assistance in the amount of $ 1,353.15.This was applied to the above overdue balanceOn March 16, another delivery was made in the amount of $ This delivery was deducted from the credit from Maryland Energy Assistance.On April 30, SchagrinGAS Cowas informed that Mr& Mrs [redacted] were moving from the propertySchagrinGAS Codid a final fill on the tank to determine how much propane was left in the tankA credit of $was applied to the account for unused propaneSince the monies on the account was received from Maryland Energy Assistance, a check was mailed to Cecil County Department of Social Services in Elkton, MD on June 15, in the amount of $ 1, As per the terms of the Energy Assistance Program any unused propane or credits from monies received by Energy Assistance on the customer's account are to be returned to Energy Assistance.SchagrinGAS Cocomplied with the terms of the Energy Assistance ProgramMr& Mrs [redacted] did not pay for the propane delivered in November or March The last payment received from them was February Sincerely, [redacted] ***

We have been customers of SchagrinGas for years ever since we moved to Delaware from ChicagoOn occasions we have tried other companies just to see if they were better or cheaper but have always drfited back to SchagrinGas Recently we had a water boiler and chimney liner placed at the same timeThe work was clean, professional and the crew was extremely courteousThe cost of the project was at least % lower than other competitorsMike S [redacted] , the sales agent, explained everything in great detail and his integrity and clarity were obviousWe were very pleased and plan to continue using this company for work in our home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am in receipt of your letter dated June 16, letter addressed to Revdex.com, Reads Way, New Castle, DE, There are significant misrepresentations in the letter from [redacted] Credit ManagerFirst, I had notified Schagrin Gas in the latter part of and then multiple times since then about the severely deteriorated gauges on the gallon tankCalling to ask for more tanks AND possibly getting the gallon tank replaced was an effort on my part to get any kind of movement from Schagrin Gas about the unsafe gallon tank [redacted] in the West Grove, PA office can vouch for the numerous times I called requesting something be done with the gallon tank After my repeated, long term attempts of getting Schagrin Gas to fix their unsafe tank, I did request that they remove it which they didI was present when the tank was picked upThe servicemen were there for no more than minutesI did not get a bill showing the charges based on time and materials only a lump sum $chargeIf a company is to bill someone for time and materials the charges should be spelled out what they are not a lump sum charge – time and materials means just that, time and materials – a cost that is different based upon what time is spent and what materials were usedFurther, it is absurd that I have to pay Schagrin Gas to remove their unsafe tank As to crediting the gas I just purchased at the price “at installation” – no one explained the contract to me when I signed it that “at the time of installation” would mean when the tank was originally installed, now years agoI took “at the time of installation” to mean when the propane was installed which in my case was April 24, This language, “at the time of installation” is ambiguous, and horribly unclearIn all the years I have dealt with purchases from businesses I have never had a situation where I was credited for a purchase I just made at a price from years agoWho would do that? How could someone think “at the time of installation” didn’t mean when the propane was just installed? All the literature indicates that a gallon tank is FULL when its 80% filled, gallonsFurther, the credit amount on Schagrin Gas’s statement is based upon a gallon fill point on April 24, not a gallon filled amount claimed by Schagrin Gas & for which I was charged years agoAccording to literature published by the LP Gas Code, the bleeder valve is designed so that during the filling process, when the propane going into the tank reaches 80%, liquid will come out of the opened valveThe bleeder valve is connected to the dip tubeThe dip tube is to be fixed and set at length equal to 80% liquid level tank capacityIn other words, the tip of the dip tube is at the level equal to the container being 80% fullThe dip tube itself should always be located in the vapor space and never submerged in liquid propaneEither Schagrin Gas is not in compliance with NFPA when it filled their 500-gallon tank on my property or they are mistaken by their statement and charge of filling to an 85% fill amountThis is another point where Schagrin Gas is operating in an unsafe manner and deceiving me, its customer Schagrin Gas in their own statements from their June 16, letter are shown to be in noncompliance with regulations, specifically NFPA rules adopted by the State of Pennsylvania, because they overfilled their tank on my property creating an unsafe condition in addition to the unsafe condition of the tank I had already repeatedly reported to Schagrin Gas’ West Grove, Pennsylvania office by telephoneFurther, I believe that I was overcharged years ago for extra gallons of propane then under credited when they took the tank back 6/4/and misled about what “at time of installation” meant concerning credit cost of just purchased propane I would hope at this point that Schagrin Gas will properly review my account with all of these details in mind and further, more importantly STOP their unsafe business practices and revise their contract language so it is clear, not misleading and fair to its customers Sincerely,

Please see attached.Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below SchegrinGAS has not been truthful in this matter A representative named ***" was the point contact Delaware Propane contacted requesting ownership transfer Being SchegrinGAS has not been truthful in my initial contact (asserting Delaware law Does not Allow them to sell tanks to customers) then changing the assertion in a subsequent phone call I had with them, I do not accept their representation of the discussion with Delaware Propane Delaware Propane has been quite open and honest during this ordeal and trust have represented the discussion accuratelySchegrinGAS also shows in their response poor reference to the laws they wish to reference Title 16, Chapter does define ownership of the tank Title covers various matters but does not include a "Chapter 72"However, in Title chapter 72, it only restricts the filling of a tank to the owner of said tankIf indeed SchegrinGAS has - in good faith - made the tank available tDelaware Propane for purchase, I would like to see the evidence of this I am willing to make SchegrinGAS tank available to them for pionce I have replaced it with a Delaware Propane TankIt is clear SchegrinGAS is not customer focused and is willing to take every measure to squeeze their customers into terms they do not want to pursue I wish to sever all relations with SchegrinGAS Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,***g> and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is in response to our complaint against SchagrinGas, ID# [redacted] We reject their response First of all, we never wanted to establish an account with SchagrinGas, and that is why we never signed a contract with themAt our settlement, the lawyer called SchagrinGas to get the dollar amount of the propane left in the tank to reimburse the sellersSchagrinGas wanted us to pay the amount to them, and then they would send a check to the sellersThis did not make sense to us, but we did itLooking back, we feel the company did this to become involved with us so that we would become their customer At the very first visit by a serviceman from SchagrinGas to our home, [redacted] told the serviceman that we did not want to purchase any addition propane from their company at their current rateWe told him to call his boss and tell him the contract was not acceptableWe could buy propane much cheaper from another company [redacted] went with the serviceman to his truck while he called his bossThe tank was unlocked and the serviceman leftWe have contacted our insurance company because of our concern of not having heat below thirty degrees (secondary heat pump system we had installed)We were assured we would be covered in the event of any pipes bursting or damage to our property As a reponse to pricing, SchagrinGas quoted a current rate of $per gallonWe have been given a current rate from Thrifty Propane of cents per gallon SchagrinGas has agreed to removed the tank, but we were told that they would take their fee out of the amount of the propane we were to be reimbursedWhy should we pay for SchagrinGas to remove their own tank? [redacted] and [redacted]

Hello, Attached is our response If you have any questions please lt me know Thank you ***

I am a contractor I have never used this company before I called on a Friday I talked to a women that was nice I explained that we are doing an emergency repair to a house and the homeowners that I am contracted by was a customer of Schargringas We needed to install a new propane tankless water heater and we would like to have the regulator on the existing protane tank modified to have a larger 3/outlet and nicely secured to the exterior of the house Currently it has a 1/outlet and the regulator is just hanging in the air The women advised that we should have a larger tank installed due to the new larger tankless water heater I said okay She advised she would send a tech out on Monday I repeated that the plumber was requesting a new regulator with a 3/outlet and if they could bring that The women said yes Monday The schagringas tech show up while a truck was unloading safely equipment in front of the driveway The tech stayed in his truck parked in the street He waited for a max of minutes when put his truck in drive and sped around the truck in anger We were shocked at this aggressive demeanor (Not one person spoke to him yet, and there was plenty of room to pull into the driveway.) The tech drove down the road and turn around to come back to the driveway At the entrance of the driveway, he was greeted by an employee The tech, obviously agitated, stated he wanted to back in the driveway to get the new tank off his truck He was advised the truck blocking some of the way will be leaving in a minute The tech, obviously upset, then pulls forward in the driveway and stops his truck at the end of the driveway, gets out of his truck, and begins to wall to the back of the property I see him and say 'we will move the trucks to the other side of the driveway so you can back all the way to where the tank is' He looked at me and immediately looked away as to dismiss anything that I was saying The tech was meet by the homeowner in the back of the yard where the old tank was located By the way, my customer is an existing paying customer of theirs, and who was about to get a larger tank from the company that would have increased their business So my customer asked the tech how big the new tank was, the tech said ' you said you wanted this size tank and that is what I have' My customer who was just making sure he understood all that was happening and what would soon be sitting in his landscape and near the seating area of his back yard, was taken back by his dismissive and rude response My customer, looking for options asked if there was another tank that would be between the old one and new one The tech was not happy It was clear as day that he did not want to answer any questions So after only a few minutes of just talking, between the customer, me, the plumber, and the tech, the about what products are available and what will serve the customer the best, the tech aggressively stormed into his truck without notice or warning I asked him are you leaving? He completely ignored me and backed down the driveway Then speed away Not drove away Speed away From the time he pulled into the driveway to the time he left was no more that minutes During our conversations there was nothing more that questions from my customer about products and availabilities My customer just wanted to understand what was happening I was apparent from the beginning that he did not want to be there So I called the office and talked to a lady minute after he sped away I explained the situation to her She said that she could not get another tech out until tomorrow I said the guy is one mile down the road She did not seem to care She then put a manager on the phone who as soon as he got on the phone said ' you asked for that tank and that is what we brought you! At this point I gave up I said to myself, "I understand now why a tech felt comfortable acting like that, its because management asks like that and its common behavior in the company atmosphere I am the most relaxed person I have never talked two more pissed off people that were unprovoked I then called a competitor They explained all options and limitations And brought out the same tank that the tech had on his truck

Please see the above response. Thank you.

Good morning,Attached you will find our response letter to Case # [redacted] Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have attached every email back and forth to Schagrin Gas during this process to my complaint I spoke to [redacted] one time so most of what her letter states is fabricated With the exception of one call my communication was with [redacted] and [redacted] of Schagrin Gas1) Despite repeated requests Schagrin did not provide a copy of the lease for the gallon tank they claim they installed in The tank was here in when I purchased my home I am certain by law that was required The email from [redacted] clearly states they did not have a copy to provide me 2) Schagrin delivered propane to my home and billed me even after instructed them to stop 3) It took over emails and as many calls to actually have the tank removed 4) I spoke to [redacted] and stated I wanted proof that owned the tank by providing the lease or I would have it removed myself At that point she quoted state law and threatened to sue me if I so much as touched the tank I even offered to buy the tank they claimed they owned, but they refused to work anything out with me I even offered to buy the tank and continue to get deliveries for years and they refused Again, I do not even know it if they own the tank 5) Also, in the midst of all the emails [redacted] told me they would remove the tank at the end of January which I said was no problem I hired a company to install the new tanks right after and they left me a message stating they had to cancel just days prior I still have the saved message on my voice mail of Schagrin Cancelling 6) [redacted] ***'s statement regarding December 11, conversation is completely because I had a scheduled removal date of end of January established through [redacted] *** [redacted] was not even involved in such a conversation 7) Removal on March 31, started when there workers arrived at 11:45am, not 10:as Susan allegesAgain, she was not involved so cannot accurately state See the emails 8) Today is April 8, I have not recieved a bill or credit per [redacted] letter 9) Despite repeated requests Schagrin would not give me the cost of removal of the tank so I a have no idea if this will be a fair billing I know removal took about 1/hourThis company did everything possible to make this as difficult as possible and continued to provide and bill me for propane Gas Most customer would probably have given up trying and I am sure that is Schagrin Gas' ultimate strategy to keep customers Regards, [redacted]

Please refer to the attached response.Thank you [redacted] ***

Attached you will find the response to the above complaint from SchagrinGAS Co Thank you [redacted] ***

Good morning, Attached you will find our response letter to Case # [redacted] Thank you

Attached you will find our most recent response.Thank you.*** ***

Please see attachedThank you
*** ***

Please see attached response
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
This is in response to our complaint against SchagrinGas, ID# *** We reject their response First of all, we never wanted to establish an account with SchagrinGas, and that is why we never signed a contract with themAt our settlement, the lawyer called SchagrinGas to get the dollar amount of the propane left in the tank to reimburse the sellersSchagrinGas wanted us to pay the amount to them, and then they would send a check to the sellersThis did not make sense to us, but we did itLooking back, we feel the company did this to become involved with us so that we would become their customer At the very first visit by a serviceman from SchagrinGas to our home, *** told the serviceman that we did not want to purchase any addition propane from their company at their current rateWe told him to call his boss and tell him the contract was not acceptableWe could buy propane much cheaper from another company*** went with the serviceman to his truck while he called his bossThe tank was unlocked and the serviceman left.We have contacted our insurance company because of our concern of not having heat below thirty degrees (secondary heat pump system we had installed)We were assured we would be covered in the event of any pipes bursting or damage to our property. As a reponse to pricing, SchagrinGas quoted a current rate of $per gallonWe have been given a current rate from Thrifty Propane of cents per gallon. SchagrinGas has agreed to removed the tank, but we were told that they would take their fee out of the amount of the propane we were to be reimbursedWhy should we pay for SchagrinGas to remove their own tank? *** and *** ***
*** ***
*** ***

Please see the above response
Thank you

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Only payment arrangement was not meet in years of service,
not several which is a falsehoodAsk *** *** to provide proof of the "several" payment arrangement that I was given and did not keep I have paid all balances in full before any
service interruptions were ever made12-06-was the first service interruption
for my address under my name since Every delivery before 12-6-was
not will call & I have advised them on numerous occasions that I have never
received that certified letterLastly, *** ***, is the only employee that
I have had a disagreement with at Schargrin Gas Coand it is so convenient
that she is the one to respondThis small family owned business that is a
utility and needs to be governed by a federal committee and not just the RevDex.com