Schmidt's AC Service Co.

I called Schmidt's at 7 A.M. on Friday. They arrived two hours later. Come to find out there was nothing wrong with the unit. They reset it, showed me how to do it in the future, and didn't rip me off with un-needed repairs. Thanks!

We are so happy with the service we received, we had to let you know...They were very professional and actually saved us about $350.00!....Thank You Schmidts!!

My AC went out on a Friday Early morning and I contact my home warranty company to get it fixed. They sent the order to Schmidts AC Service Co., LLC. They booked me the next morning for a window of 4 hours from 8am-12pm. At 12:05 I called the number on their website and it is just a voicemail number. I did not recieve a call back I called again at 220 since noone had yet to contact me or show up at my house to fix my unit and again no answer no call back. I called anohter number for them and left another message. I then contacted my home warranty company and had the service with them cancelled and had it moved to another company. Within 10 mins of the cancellation they recieved they text me from the number I had called the last time and said ok we got your cancellation. Wehre was the courtesy call to say we are sorry we are overbooked, we are going to be late, etc. We are in AZ and a house with out AC is not safe for people let alone animals. If you are running a so called family run business courtesy calls should be made to say why they are late and seriously never call back to apologize is unacceptable. I will not reccomend this compnay to anyone.

On 5/7/16 Schmidt's AC was sent to our home by 2-10 Home Buyers Warranty. The technician found that the coil in the upstairs unit needs to be replace. They then sent the information to 2-10 the following business day (5/9/16). It is now 5/16/16 and our AC still waiting to be fix. MY wife has been calling everyday and had became the bridge between these two business. If we did not make any phone call there would not have been any communication between the two. Having three kids sleeping inside hot home for the past 9 evenings is ridiculous. There should have been some effort for this company to communicate better with 2-10 and vice versa. Today I called SCHMIDT'S AC to get update on what is going on. Same as everyday, they said they will look into it. And before I got the chance to hang up my phone, the person that I was speaking too did not realize that he has not hang up yet he said and I quote " this lady calls [redacted] 5 times a day". Now that tells me that they have no sympathy for the family whose been suffering on the evening with no AC for the past 9 nights. I would not recommend this contractor/company to any of my friends and family.

Review: Ac repair not repaired to 100% capacity to blow cold air. I have 2 year old twins and 2 business meetings in the next 2 days and this is untimely and unacceptable. I called my home warranty company and they are sending another ac company to repair the issue within the next few days. I called this company today and a man named N...... said that all is well just because air is blowing out of my vents; yes "Hot air", and he said that was fine because the ac was at least blowing air. Be warned to not use this company. The guy who did the repair(F......) kept trying different things to fix the unit but was never successful.Desired Settlement: I want my ac unit fixed by 8am on 5/6/15. thanks

Business

Response:

We received several work orders regarding the homeowner A/C problems from her home warranty company. We responded very timely and professionally. We took care of her A/C problems immediately. Her latest problem, that one she has complained about, was a load blower motor that she stated to the warranty company, had stopped blowing air. We purchased and installed a new motor, again in a very timely and professional manner. Once we were finished, her A/C unit was now blowing cool air. We left the property and she later called the Technician directly and stated that the unit was blowing, but not cool air. This would appear to be a different problem. Before the office could react to her experiencing this new problem, she had called and complained to her home warranty company, which sent us a cancellation as they were sending out a different company for a second opinion. This has now taken the matter out of our hands as we have no control on how the second company will handle this new claim. See attached work order cancellation.Thank You,[redacted]Managing Partner

Ac went out. Home warranty co. Assigned Schmidt to fix. They came out,said there were some loose wires, all fixed,but don't turn on unit for 3 hrs because it's hot. Unit never did start, temp inside 95 degrees. We called home warranty for recall. Schmidt came back out said ac is shot and new unit is needed, they also put in a new thermostat at that time. Several days later,still no word as to when I was getting new unit, I called to get a timeframe, man on phone extremely rude to me,saying he has other things to do and he ended up hanging up on me! 5 days later (in July in az!) they came out and installed new unit. Ac blew on full blast and wouldn't shut off, so now house is 54 degrees inside. Called home warranty again for recall to look at thermostat. 2 days later they came out. Said they iced some loose wires again on unit on roof. Briefly looked at thermostat. Blowing air stopped. Ac never came back on. Temp back up to 90s in house. Called home warranty company again, they sent another guy out same day from another company. Turns out thermostat not installed correctly and blew out its transformer, and large gaps around unit that was monkey rigged, and I may have to have unit reinstalled (not on my dime thankfully). Schmidt does shoddy work, terrible customer service. I warn anyone from using them!!!!

Review: In July 2014, I came home from work and noticed water leaking from my ceiling upstairs beneath the air handling system (We had a brand new air handling system installed on 5/5/14 by Schmidt's AC). I immediately called Schmidt's AC Co., LLC to see if they could come out and assess the issue but because it was after hours, they were not available. I called another company that was available 24 hours to come out and take a look at the problem since it was over 100 degrees outside and I needed to shut off my AC until the problem was fixed. A technician came out that evening from another company and went into the attic and found the main condensate drain apart at the elbow to PVC trap along with several other pieces that had come apart down the line. The technician took several pictures and had us go up and look at the PVC piping before he touched or fixed anything. The technician found that all the PVC connections that were replaced were never glued/sealed. Also, a 5 gallon pail, plastic and other pieces of junk were left up in our attic from the initial installation of our air handling system. The technician fitted and reglued the PVC piping and then left. I followed up with Schmidt's AC afterwards to come out and take care of the secondary damage to our home caused by the faulty installation and the PVC pipes never being sealed/glued. They sent a technician out the following week to take a look at the damage although we never received a phone call letting us know that a technician was coming to our home to inspect the damage, he just showed up after 5pm on a Friday, unannounced. He was here for approximately 15-20 minutes and poured water through the piping looking for a clog and the water came out perfectly fine on the other end. We explained to him that there was never any type of clog and that is not what the leak was from and that we had asked that the owner come out to the house and look at the damage caused from the faulty installation. He went back to the company and said everything had been sealed properly and looked ok. This was after another company had already come out to our house and sealed the PVC piping from the initial leak. A week and a half later (8/4/2014) we ended up having another leak from more pieces of PVC piping that had come apart further on down the line from not being sealed when it was initially installed. So the technician that came out and said everything was properly sealed and looked ok apparently didn’t check to see if the rest of the PVC piping had been sealed properly. I called the company numerous times stating that I had a description of the initial assessment/damage, documentation from the second leak, pictures of what was found and that I needed to speak to the owner of the company so they could get it fixed. The owner called and left a message with me once (on 9/5/2014) stating that his technician said everything was sealed properly and looked ok. Not once did I speak with the owner in person nor was he willing to return my phone calls or come out and look at the damage himself. I continued to call the company for a few more weeks leaving messages and an office manager finally called me back. In our initial conversation, he had no idea what the issue was or why I was calling. I explained the situation to him over the phone stressing that I needed to talk to the owner of the company. He called me back the week of 9/8 stating that the tech that came out and looked over everything in August said everything was sealed properly. I explained that it was sealed properly because another company had come out to seal it and that I had documentation and pictures as evidence to support everything that I was saying. I stated that their company is responsible for the secondary damage to our house and it is the responsibility of the company's insurance to have the damage repaired, which includes having a water restoration company coming out and assessing/repairing everything, not just the damaged drywall. I explained to the manager that there was a large amount of water sitting in the ceiling from the initial leak that had soaked into the wooden beams and possibly down the side of our wall and it wasn't just about fixing a piece of drywall. The manager told me that it sounded like I was only looking to have someone pay for the damage so we don't have to. He stated that the tech who did the installation had been doing it for years and would not have forgotten to seal the PVC pipes. I stated that there were two techs that came out the day it was installed and that they were going up and down from the attic quite often because of how hot it was. I stated that it could have been that one assumed the other one sealed the pipes and so they both assumed that it had been done when in actuality none of the PVC piping was ever sealed/glued. The manager told me that we could argue about it all day but because their company didn't come out and assess the initial leak that they weren't responsible. When I explained that I had called the company the night it happened and the person I talked to told me it would have to wait until morning because it was after hours I had to go to another company because it was over 100 degrees outside and I had no working AC. I couldn't just pick up my family and my pets and stay somewhere else so I had to get it fixed ASAP. I also told him that before the technician fixed anything regarding the leak, he had both my husband and I come up into the attic and look at all the pieces of PVC piping that were not sealed and then he took several pictures before sealing/gluing all the PVC piping together. I stated that I did not want to have to file a complaint with the Revdex.com and that I would prefer to just discuss with the owner but the owner would not talk to me about the situation. The manager told me to call my insurance company and get it taken care of through them but when I tried to explain that the damage that was caused was not my fault and that I don't feel I should have to file a claim with my insurance company and pay my deductible for something I didn't cause he told me had had nothing more to say. I asked why the owner refused to ever talk to me about the situation or even come out and look at both the pictures I have and assess the secondary damage but he continued to tell me that he had nothing more to say and that the owner felt that everything was properly taken care of.Desired Settlement: Schmidt's AC Co. needs to file a claim with their insurance company to get a water restoration company out to our house and assess and repair the damage that was done from the technicians not sealing/gluing the PVC piping when they installed our new air handling system which caused a large leak and secondary damage to our ceiling, walls, and carpet due to their negligence.

Business

Response:

We are responding to the above complaint. We were hired by the homeowner's home warranty company back on May 7, 2014 to perform an air conditioning diagnosis and repair at the homeowner's property. As such, we follow the warranty company's guidelines. Her new issue is way beyond the scope of what services we were authorized to perform.

Several months later, on August 8, 2014, we received a work order from her home warranty company regarding this different issue in her home. We ran the service call and found a plugged primary condensate line for her A/C. As a courtesy, we unplugged this line and informed all parties involved. We provided this service at no charge. Again, this was a courtesy as we generally refer this type of service to a plumbing company. As our invoices clearly say, and signed by the homeowner, "we cannot be responsible for any condensate line issues" due to the fact that these are circumstances beyond our control. We can't guarantee that a homeowner will never experience a clog. Our 45 years of experience indicates that this issue is generally due to a lack of proper maintenance by the homeowner.

I have enclosed corrospondence from her home warranty company, stating that she needs to contact her insurance company. We have repeatedly offered that suggestion to her as well.. She has again stated that she doesn't want to turn in a claim nor pay her deductible to her insurance company. She also stated that she had "other companies" over to check her problem, yet there are no invoices from any of them nor does it appear she had any repairs done. We don't know what else we can do for her, as we feel she had a responsibility to notify her insurance and protect her home.This is negligence on her part. Our stand is that we went above and beyond the call of duty in this matter. We are not able to understand her letting her property stay wet for months and now expecting someone else to pay for it. Time was of the essence to repair this. Our company has no further involvement.

Sincerely,

Managing Partner

Schmidt's AC Service Co. LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I understand that you were hired by our home warranty company in May 2014 and that everything you attached in response to our complaint, I also have a copy of. Did you also see that in that letter from the home warranty company it states that if a plan holder has a valid claim, the service provider or their insurance carrier will work with the homeowner toward resolution? It also states that I may WISH to submit a claim with my own insurance company. This “new” issue that you speak of is because of the initialfaulty installation that happened in May 2014 when our new air handling system was installed. In August 2014, our home warranty sent a work order to your company regarding both the installation of the air handling system as well as the secondary damage caused to our home. When I spoke to the home warranty company I told them that an owner or manager from the company needed to come out rehang the secondary drain pan properly as well as assess the secondary damage to our home from the water leak. A technician came to our home on a Friday after hours, unannounced and without even scheduling an appt. with us and did not even explain the reason they were there, we just assumed that it was because of the work order we had submitted to our home warranty company for the reason stated above. There was not a plugged primary condensate line and nothing was unplugged. The technician ran water through the line and it came out perfectly fine on the other end. Again, the reason for our work order did not have anything to do with unplugging a condensate line. A technician from another company had just been out to our house a couple weeks prior to fix the leaks and seal the PVC piping from the faulty installation. I understand that the invoice clearly says that the company is not responsible for anything relating to condensate line issues but this was not an issue related to any condensate line. I find it hard to believe that we would have a clog to begin with two months after our air handling system was installed. Besides, a technician from another company flushed water through the line after he had finished sealing the PVC piping to make sure that there were no other leaks along the line and that if there were a clog, the technician from the other company would have 1) stated that he had found a clog and 2) unplugged the clog if he had found one. Your technician that came out weekslater and stated that he found a plugged primary condensate line is a complete lie, especially when he did not even know the reason he was there to begin with.Also, I understand proper maintenance and what needs to be done throughout the year to maintain a properly working AC system. I have enclosed pictures from what was found regarding the unglued/unsealed pipes that led to the leak in our home and the secondary damage to our ceilings, walls, and carpet. Because the form only allows me to include 4 attachments, please note I have 10 additional pictures that show the unglued pipes as well as the junk that was left in our attic from the initial installation. This leak and the damage to our house was caused from an improper installation of the air handling system and the PVC piping not being glued/sealed properly. I have also attached invoices that describe what was found and what was fixed/repaired. Again, I do not feel that I need to pay a deductible with my homeowner’s insurance company for something that is not my fault. I have made my insurance company aware of the situation but I have not filed a claim with them as I feel that this is the responsibility of the company who installed the air handling system improperly. It was negligent on the company’s part to not have sealed the piping properlyto begin with when the air handling system was initially installed in May 2014. Like I said before, your technicians that came out and installed the system mayhave assumed that the other one sealed the pipes and so they both assumed that it was done, when in reality, none of the piping was ever sealed/glued. Please do not assume that I have allowed my property to stay wet for months or that I have not assessed the situation. I still feel that because the leak was caused from a faulty installation done by your company that you are responsible for paying for and repairing the damage caused to our home.

Regards,

Business

Response:

I received the followup from the customer regarding the above complaint. After scrutinizing her answer and referencing her repair paperwork, I find numerous distortion of the facts. Again, there is no way to forecast a clog in the plumbing system. We performed in a timely manner, the repairs authorized by the homeowner's home warranty company last May. We were asked to do a followup by her home warranty company in August regarding a water leak. Our understanding is that this leak had been occurring for over a week. We responded and found a clogged condensate line, which is common during our Monsoon season. As a courtesy, in goodwill, we cleaned this line and did not charge the customer. We could not charge her home warranty company as it was a maintenance issue. We cannot refund the homeowner money that we didn't receive nor for issues that should have been handled with by the homeowner. We have documentation as to what services were provided by our company. There is no negligence on our part whatsoever, rather the homeowner is negligent in not informing her insurance company in a timely manner. We are not aware of who else worked on this property and when. We only know that we repaired the clogged line as requested. We don't know anything else we could reasonably do for this customer. It is her choice not to inform her insurance company. We can't file claims for her.

We have been as helpful as we could.

Thanks,

Managing Partner

Schmidt's AC Service Co. LLC

This company was assigned by my home warranty to come out when my a/c was not blowing at all. I have a 3 month old baby so the warranty company said they were tagging it as a priority. That was at 6 in the evening. I called the number given to me several times leaving messages about how urgent it was. I checked their website and it says emergency services. I then had to call back in the morning and left another message at 8 am. Didn't hear from anyone until almost nine when the tech said he would be there in 25 minutes. He showed up in an unmarked car and in plain clothes. I was hesitant to even let him in since there was not logo for business or anything to tell me he was really with the business. Against my better judgment I let him in anyway, taking his word that he was from the company. After looking at the unit outside and in my attic he came back saying that the coils were dirty, warranty won't cover it, and if there is anything else wrong he can't tell while the coils are dirty. I said I had to talk to my husband and would let him know if we were going to have him do the work. He left and I called my husband. Maybe 5 minutes later I called the office number to ask that they go ahead and come and clean the coil. I was told that they would have the tech call me back. An hour later and no call so I called back again. While about to leave a message for the "owners" the tech called me. He said he couldn't come out until the next day. When I pushed for same day he first said he was ahead so maybe he could fit me in, then he was behind but would still try to fit me in. So, I called another reputable company who was able to come out within 3 hours. When the new tech got there he discovered the tech from Schmidt's left the unit unplugged the whole time. He plugged it back in, did his inspection and found no problems. He even said the coils don't look bad. The unit was blowing at correct temp and everything. I think the Schmidt's tech was just trying to get out of warranty work personally.

Awful experience. I was told by the tech my report would be send to the insurance company when he left at noon on Friday. I was then told by lady Friday late afternoon it would be sent before the day was over. She proceeded to tell me I should be grateful that I was only paying my warranty fee and not the "$1950-3300" it costs. "Just find some generous friends with a pool who will let you crash for a few days." ...I hate to break it to you, not everyone has that luxury. Worst part, here I am on Sunday and the home warranty company has informed me they still haven't done what they said they would - they don't have the report for the new air compressor. My wife, two kids under 3, and dog are living in our house at 94°. Worst company ever. Have some honesty and integrity and do what you say you'll do when by the timeline you give customers.

The business replied to my initial concern. It may have been a misunderstanding, nevertheless the matter was resolved. Thank you.