School of Rock Attleboro

Dear Sir/Madam, We do our best to try to help all of our customers with any problems or issues that they may have. In this case, however Miss Barret's statements are simply false and untrue. We did our best to approve Miss Barret's loan but the information that she provided to us at the time...

couldn't be verified (and was false) and as a result we could complete the deal. (Worth noting that we find out that Miss Barret was trying to do the same thing with a car she purchased from another dealership, then went to bankruptcy court and tried to keep the car!)Miss Barret then immediately asked to cancel everything as she offered a better deal on a better car (if I recall correctly, an infinity).We, offcourse, obliged. If Miss barret gave us any money, she should have a receipt.. Please provide us with a receipt or any proof and we will be happy to reimburse her. We take our business seriously; we are to sell cars NOT steal customer's deposit! this complain is simply ridiculous frankly and sounds like a scam if anything! Thank you,

Hi Madam, I am very surprised frankly by this complaint, as I remember you clearly and at NO time, did you mention any problem to me. I saw the customer as recently as two days ago and said hi and she did NOT complain and point out any issues or problems to me. Please come by and talk to me directly...

and let's resolve any issues that you might have.I am seriously as disappointed as you are in all of the claims that you're stating including the reviews (reviews are recommended and welcome, the idea is to get people to write reviews regardless of their negativity or positivity).. Test drives (everyone is most welcome to take any of our cars on a test drive as long its a serious buyer... again, not sure why would you be told something so ridicules like you were apparently told..)one last thing: price you paid for the car is the price agreed on with your salesperson madam, not a penny lessOverall, I am confident that I will handle your issues rather easily..   Thank you, Jay C[redacted]

Spoke to customer offered him $1500 to fix the car with his mechanic he will let me knowRespectfully, Sayfur,  Sayfur R[redacted]

Dear Sir/Madam,  Clearly there's a HUGE misunderstanding here. Please allow me to clarify.. The Lien was initially put on this title by MISTAKE by [redacted]. We ONLY financed trough ONE bank (M&T Bank). The customer NEVER had a loan with [redacted] (can be verified with the bank and per the letter faxed to you (copy sent to customer). But when he traded the car, the dealer sold it to a new customer and financed it with [redacted]. and as a result [redacted] has a lien on the car. Basically, [redacted] financed the vehicle to another customer and currently there's an open loan on the car BUT with a difference customer name. The consumer has NOTHING open under his name. NO liens or loans whatsoever. I am not sure what he would like us to do at this point to address his concerns... (although there really shouldn't be any). This matter is closed and NO party is holding anything against the consumer nor is he been charged anything at all or is he liable for anything.. Please give me a call and I will explain in details if needed.  Thank you,  Jay C[redacted]

Dear Sir/Madam,[redacted] purchased a vehicle from us over a year ago and was provided with everything that he asked for. He recently requested that we cancel his warranty, and we obliged.. there are however steps that needs to be taking, he needs to fill up the cancelation noticed (mailed to him) and then upon receipt back from him, we forward it to the warranty company. The company then issue a refund check that goes back to the lien holder (Bank) if the loan is still open or back to the customer if the car is paid in full. We urge [redacted] to be a little patient that's all.. This process usually takes 2-3 weeks. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:
 You don't have any records of it because jay didn't file the paperwork for it I paid 3k over your asking price of the vehicle go check my down payment trade in and amount financed. 
 
 
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Madam, Your warranty is not cancelled and is in good standing. if you, however, decide to cancel it, we will be happy to process your cancellation (after you fill up a cancelation notice) and send it to the warranty company. You will t[redacted] get a check back from the company. We are very sorry for...

all of your troubles, and if I didn't return your calls is because I didn't know you called Madam.. I never refuse to help my customers and am here to serve and make sure all my customers are satisfied. I try always to do my best to help and assist all of our customers, as that benefit them and us ultimately. Please give me your number and time and I will be happy to reach out to you directly and resolve any misunderstanding promptly. Again, please accept my since apologies for any inconvenience caused directly or indirectly by our company. Thank you,

We're currently working with the bank and insurance company to resolve this issue , you can reach me directly ###-###-#### Adam c[redacted], F&I also I have spoken to the customer today.

Dear Madam, I am more then happy to help you with anything to do with the vehicle purchased from us or the financing associated with it. If you would like to change or sell your car I will again be more then happy to help and assist you in any way I can. That been said, I truly I am sorry...

to hear about your troubles with the insurance agency " [redacted]" and one of their associates "Alfredo" who also happen to work at the time for us as well. From your email, I clearly can see that he was a commissioned associate of the insurance agency and they worked together to get people insurance. Our job as a dealership is to make sure our customer have insurance before we deliver the car; we are NOT ever involved in insurance as we are NOT in the business of selling or brokering insurance.  If you gave you the car, I assure you that the insurance at the time of purchase was valid otherwise the broker "[redacted]" wouldn't send us the paperwork, and technically them sending us the paperwork indicates that payment was received from their part (that is just my experience with insurance companies and agents, cause the item is PRE-PAID.. ), what happen after you took the car and any claims made by the agency is really hard for me to understand or help in anyway. Please let me know if we can help in anyway in this matter.. Thank you, ?

Dear Sir/Madam, Let us start by sincerely apologizing about any delays in responding to this complaint. We would like to assure you that the lien registered was NOT done in any malicious way at all. We pride ourselves at doing everything possible to keep our customers happy and satisfied. In this...

case, it looks like the lien was registered by mistake. The customer is accurate in stating that the only lien that should be registered is his bank's lien, and we would like to assure him and you that we will do everything within our power to resolve this matter URGENTLY and PROMPTLY.We would appreciate few days to investigate, review and resolve this issue. Once again, we apologize for any delays that the customer had to go trough as a result and assure him of our commitment to resolve this matter in the VERY near future. Thank you,

Dear Sir/ Madam,We would like to start by apologizing for any delays in refunding the warranty amount to the customer. Customer came to our office and we called the warranty company on speaker to get the exact amount of the refund and we then proceeded to cut [redacted] a check for the same amount....

[redacted] accepted the check as full and final refund for his warranty. We, are frankly surprised at this claim as we thought this matter was resolved and closed. Should you need any additional information, please do not hesitate to contact me. Thank you, Jay C[redacted]