Schotts Home Improvement

Hello, We have reviewed the order in question from this customer and have a responseIt looks like we first received word about this missing speaker yesterday, 6/28/The customer was informed we would be looking into this matter and within two hours we had a replacement shipped via FedEx's Priority Overnight service at no extra costAs of this time on 6/29/17, FedEx tracking shows that the missing speaker was deliveredWe apologize for any inconvenience regarding this short shipment and would consider this matter now resolvedThank you

Complaint: [redacted] I am rejecting this response because:I will not contact this company to discuss anything with an account representative about a fraudulent account because I DO NOT HAVE AN ACCOUNT WITH THEMI would like a call from the CEO Regards, [redacted] ***

Hello, In regards to this customers rejection of our recent rebuttal we have a replyThe claim that they were charged for the price of another Bose model is not trueOn 10/when the item was purchased it's listed price was $This price was reduced on 11/to $based on an agreement with have with BoseIf the customer would like to contact the manufacturer that can be confirmed for themFurthermore, we have the web traffic data from the day of their purchase which is listed belowIt clearly shows they selected the Bose LModel 1S with BBass Module (New) system[redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] From all of the information we have seen, the claims from this customer are the result of purchasing the wrong item on accidentAs a result, our previous stance on the matter standsThank you

We have review order [redacted] and have a responseOn 6/30/2016, this customer placed an order which showed a delivery date of 7/6/On 7/13/16, we were contacted and informed that a package was missingOn 7/15/2016, we attempted to ship a replacement, however the item went out of stock for a brief period of timeOn 7/19/2016, a supervisor spoke with the customer to inform them that we had received more of this item and upgraded them to an overnight delivery method for free as an accommodationThey were warned at this time, since we just got them, they may not be allocated to a sellable inventory until the following dayThis is what ended up happening and finally the replacement was able to ship on 7/20/2016, the same day as this complaintThe item currently shows delivered on 7/21/with a signature from the customer in questionWhile we are sorry the customer feels manipulated, that certainly wasn't the case and at this point we are considering the matter resolvedThank you

Hello, In regards to the complaints from [redacted] we have a responseAfter a review of the web data captured during their visit to our site, we can see that on the evening of 10/28/item Bose LModel 1S with BBass Module was added to the customers cart and an order was placed for this shortly afterThe claim that a customer service representative stated there was a "computer glitch" of some sort was determined to be after reviewing the call in question, which took place on 11/In actuality, the customer repeatedly suggested an error of some kind occurred, but was refuted by the representative who explained how that could not be the caseLater that day, the customer was sent clear return instructions that mention return shipping costs are their responsibilityWhile the customer is correct that the price they paid for the Bose item is not the same as what is currently listed, this is totally and due to a recent price drop authorized by Bose Due to the details mentioned above we will not be proceeding with a refund of the return shipping costs on the orderThank you

HelloWe have an update regarding the fraud concerns as stated in your Revdex.com messagePlease call us at ###-###-#### at your earliest convenience and an accounts representative can assist youThank you

We have examined [redacted] recent orders with us and have a responseWhile we apologize that they are having issues with the KRK VXTActive Studio Monitor purchased from us, unfortunately it is now too far beyond our 45-day return policy for us to be able to help directly with an exchange or refundOnce outside of our return policy, we recommend that customers rely on their manufacturers warranty for assistance should something go awry with their productAt this point in time, we would be open to providing a credit to order [redacted] as an accommodation for ship costs to the manufacturer, but must first have the order made current as its installment plan is past dueWe would also allow an exchange for the PreSonus AudioBox 1818VSL USB Audio Interface if that separate order ( [redacted] ) can be made current within a weeks timeWe look forward to hearing from the customerThank you

Hello, We have reviewed order *** and have a responseIt has been confirmed that the guitar was indeed returned with scratches on the pick guardBecause this was not mentioned prior to return, we must assume this was done in the customers careThe assertion that we caused
this damage ourselves would be falseTypically, we would assess a minimum 10% restocking fee for an item returned with damageHowever, due to the cost of the item we made the decision to cap this restocking fee at $75, as a gesture of leniency for the customerWe understand they are upset and apologize for this, but the restocking fee stands and we consider this matter closed on our endThank you

HelloWe are sorry for any inconvenience this order may have caused the customerAfter reviewing the order in question, we can confirm that our returns department relayed information regarding our policies in the correct mannerThis item was shipped on 4/16/and the customer was provided
tracking information via email on this day as wellUnfortunately, we did not hear from this customer for days after delivery on 4/17/When this much time has elapsed since delivery, our shipping carrier cannot investigate this matter effectively and we are left with little to no information to help us see what truly transpiredAs a result of not hearing from the customer for such a long period after the delivery, we are unable to offer a refund or replacement for this orderThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I’m *** ** *** and my issue has been resolved with zZounds.com

Hello, At this time we have reviewed the order in question and have a responseThis individual is correct in their assertion that the order was cancelled very shortly after submission and prior to shipment, however the user account that was created was not closed in as expedient a
mannerUser accounts are a relatively new feature on our website and we required additional assistance in wiping that data from our systemThat being said, as of 6/20/we have removed the user account from our systemWe apologize for any inconvenience and consider this matter settledThank you

In regards to this customers complaint, we have a replyThis customer claims they are not a reseller, however we have information to the contraryIt was determined several years ago that this customer was reselling our instruments as part of their businessIn the complaint sent here, the customer
seems to acknowledge they still have an *** seller page and we find it worth mentioning that their email address is ***"As an authorized dealer for every product we sell, we have to maintain the ethical standards expected by the manufacturers who have chosen to do business with usWe are a retailer meant to deliver a product to the end user only and not another business/entity that will resell the item(s)There are many reasons for this and while unfortunate, we feel confident that the right decision was made to not allow future orders from this past customerThank you

HelloWe are sorry to hear that our response has been rejectedWe will, however, be considering our previous response to this matter reflective of our current stanceWe are unfortunately not able to authorize this purchase for a refund or exchangeThank you

Upon review of this order we have a responseWe apologize for any inconvenience associated with the ordering experienceWhile we typically require a bank issued credit or debit card for all payment plans (***), we would be happy to take a deeper look into this customers government
card, should they wish to attempt another purchaseThis customer would be recommended to place the order over the phone with one of our representatives and mention that a deeper look into their card will be necessaryReferencing the notes on their most recent cancelled order would also be recommendedThank you

HelloWe are sorry for any inconvenience this order may have caused the customerAfter reviewing the order in question, we can confirm that our returns department relayed information regarding our policies in the correct mannerThis item was shipped on 4/16/and the customer was provided tracking information via email on this day as wellUnfortunately, we did not hear from this customer for days after delivery on 4/17/When this much time has elapsed since delivery, our shipping carrier cannot investigate this matter effectively and we are left with little to no information to help us see what truly transpiredAs a result of not hearing from the customer for such a long period after the delivery, we are unable to offer a refund or replacement for this orderThank you

Hello,   We have reviewed the order in question from this customer and have a response. It looks like we first received word about this missing speaker yesterday, 6/28/17. The customer was informed we would be looking into this matter and within two hours we had a replacement shipped via...

FedEx's Priority Overnight service at no extra cost. As of this time on 6/29/17, FedEx tracking shows that the missing speaker was delivered. We apologize for any inconvenience regarding this short shipment and would consider this matter now resolved. Thank you.

Complaint: [redacted]
I am rejecting this response because: the price that was charged was for the Bose L1 Model 1S with B2 Module, not the Bose L1 Model 1S with B1 Module. No price change occurred from the time I viewed the ad to the time I made the order.
The company is being fraudulent and I want this matter investigated further. I want to see the exact ad from their website from the exact day that the order was placed. I also want to see the website shot that they say they have that shows I ordered the Bose L1 Model 1S with B1 Module versus the Bose L1 Model 1S with B2 Module.
Regards,
[redacted]

Hello,  In regards to this customers rejection of our recent rebuttal we have a reply. The claim that they were charged for the price of another Bose model is not true. On 10/28 when the item was purchased it's listed price was $1799.00. This price was reduced on 11/1 to $1619.00 based on an agreement with have with Bose. If the customer would like to contact the manufacturer that can be confirmed for them. Furthermore, we have the web traffic data from the day of their purchase which is listed below. It clearly shows they selected the Bose L1 Model 1S with B1 Bass Module (New) system.[redacted]
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  From all of the information we have seen, the claims from this customer are the result of purchasing the wrong item on accident. As a result, our previous stance on the matter stands. Thank you.

Complaint: [redacted]
I am rejecting this response because:
the speaker didn't work from the start, was NEVER installed, 
Regards,
[redacted]