Schotts Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I am very satisfied with the Roland AC-40 and my overall experience with zzounds.  A neighbor to whom the package was delivered by mistake has forwarded the merchandise to me.  I understand the problem was with the shipper and not zzounds.

Hello,We would first like to apologize for any inconvenience. Unfortunately, lost shipments are sometimes part of ordering items online and dealing with major carriers. We have advertised policies in place to protect our customers in the event that a shipment is lost. In the event a shipment is...

missing, we initiate an investigation with the carrier and offer a replacement item shipped via an expedited delivery method or a full refund for the order. An investigation has already been initiated with the carrier in an attempt to locate the missing package.  In this case, we no longer carry the item so a replacement was not an option. As a result, the customer has been issued a full refund. The funds should be available within a couple of business days, depending on the financial institution. If the original shipment is located, we request that the customer notifies us. Again, we apologize for the inconvenience. When these issues arise, we do our best to resolve them as quickly as possible.

Complaint: [redacted]
I am rejecting this response because:I will not contact this company to discuss anything with an account representative about a fraudulent account because I DO NOT HAVE AN ACCOUNT WITH THEM. I would like a call from the CEO.
Regards,
[redacted]

We have examined [redacted] recent orders with us and have a response. While we apologize that they are having issues with the KRK VXT8 Active Studio Monitor purchased from us, unfortunately it is now too far beyond our 45-day return policy for us to be able to help directly with an exchange...

or refund. Once outside of our return policy, we recommend that customers rely on their manufacturers warranty for assistance should something go awry with their product. At this point in time, we would be open to providing a credit to order [redacted] as an accommodation for ship costs to the manufacturer, but must first have the order made current as its installment plan is past due. We would also allow an exchange for the PreSonus AudioBox 1818VSL USB Audio Interface if that separate order ([redacted]) can be made current within a weeks time. We look forward to hearing from the customer. Thank you.

We have reviewed the order in question and have a response. During the phone call to our customer service representative on 12/20/17, this customer admits to installing the speaker and mentions that it "pops and cracks, it don't work with my system". As a result, we unfortunately would not be able...

to take this item back as it has a return exception. This is mentioned on the product page and there is a warning during the checkout process as well. We apologize for any inconvenience associated with this. Thank you.

Hello,  In regards to the complaints from [redacted] we have a response. After a review of the web data captured during their visit to our site, we can see that on the evening of 10/28/2015 item Bose L1 Model 1S with B1 Bass Module was added to the customers cart and an order was...

placed for this shortly after. The claim that a customer service representative stated there was a "computer glitch" of some sort was determined to be false after reviewing the call in question, which took place on 11/03. In actuality, the customer repeatedly suggested an error of some kind occurred, but was refuted by the representative who explained how that could not be the case. Later that day, the customer was sent clear return instructions that mention return shipping costs are their responsibility. While the customer is correct that the price they paid for the Bose item is not the same as what is currently listed, this is totally normal and due to a recent price drop authorized by Bose.   Due to the details mentioned above we will not be proceeding with a refund of the return shipping costs on the order. Thank you.

We have review order [redacted] and have a response. On 6/30/2016, this customer placed an order which showed a delivery date of 7/6/2016. On 7/13/16, we were contacted and informed that a package was missing. On 7/15/2016, we attempted to ship a replacement, however the item went out of stock for a...

brief period of time. On 7/19/2016, a supervisor spoke with the customer to inform them that we had received more of this item and upgraded them to an overnight delivery method for free as an accommodation. They were warned at this time, since we just got them, they may not be allocated to a sellable inventory until the following day. This is what ended up happening and finally the replacement was able to ship on 7/20/2016, the same day as this complaint. The item currently shows delivered on 7/21/2016 with a signature from the customer in question. While we are sorry the customer feels manipulated, that certainly wasn't the case and at this point we are considering the matter resolved. Thank you.

Hello. We have an update regarding the fraud concerns as stated in your Revdex.com message. Please call us at ###-###-#### at your earliest convenience and an accounts representative can assist you. Thank you.