SCN Products LLC

[redacted]   This letter is in response to your e-mail on August **, 2016 and the complaint submitted to your office on behalf of [redacted] on August **, 2016.  In the complaint the customer states that she was unable to cancel her order.  This is what our records...

show.  August *, 2016--We received an order from this customer via our website [redacted].  The offer on the website is for a 30-day trial at $19.95.  During the checkout process we offer the customers an option to save the $19.95 trial fee and pay a one-time payment of $239.94.  Our records show that [redacted] selected this option at check-out. At that time her credit card was authorized for the $239.94. August **, 2016—We were experiencing some system problems from our website interface, the order did not make it to our order processing system until August **, 2016. August **, 2016—The customer’s order was ship confirmed and we charged the customer’s credit card the $239.94. August **, 2016 –We received your notice.  We contacted the customer an advised her to refused shipment and we issued the customer a refund of the full $239.94.   Our website states the $19.95 is a trial fee and explains the full cost of the item.  We now consider this complaint fully resolved.  Please feel free to contact me directly with any additional concerns. Sincerely,  Patrick B[redacted] Patrick B[redacted]
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RE: [redacted]  ID# [redacted]   [redacted]   This letter is in response to your e-mail on October **, 2016 and the complaint submitted to your office on behalf of [redacted].  In the complaint the customer states that she didn’t complete the order....

This is what our records show.  September **, 2016--We received an order from this customer via our website [redacted].  The customer agreed to purchase a SitNcycle with a 30-day trial period.  The customers optioned for a one-time payment of $239.94.  She also opted for an additional item and the gel seat an additional $244.89. September **, 2016—The customer’s order was processed and ship confirmed and we charged the customer’s credit card the $484.83.  The customer contacted us to state that she had changed her mind an did not want the item.  We informed the customer that the order was in process and could not be cancelled.  We instructed the customer to refuse the shipment upon delivery. September **, 2016 and October *, 2016 – We received a returns of both units.  We processed a full refund to the customer via her credit card for $484.83.   Based on the facts above we feel this case is resolved in full.  Please feel free to contact me directly with any additional concerns. Sincerely,  Patrick B[redacted] Patrick B[redacted] General Manager [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding SCN Products LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

RE: [redacted]ID [redacted] Dispute Resolution Services Complaint Analyst:  This letter is in response to your e-mail on August **, 2016 and the complaint submitted to your office on behalf of [redacted].  In the complaint the customer states that she was unable to cancel...

her order.  This is what our records show.  August **, 2016--We received an order from this customer via our website [redacted].  The offer on the website is for a 30-day trial at $19.95.  During the checkout process we offer the customers an option to save the $19.95 trial fee and pay a one-time payment of $239.94.  Our records show that the customer selected this option at check-out. At that time her credit card was authorized for the $239.94. The customer contacted us but the order was in process and we were unable to cancel the order.  The customer was informed to refuse the shipment upon delivery.August **, 2016—The customer’s order was ship confirmed and we charged the customer’s credit card the $239.94.September *, 2016 –The customer refused the delivery of the item.  We processed a refund to the customer for $239.94. We now consider this complaint fully resolved.  Please feel free to contact me directly with any additional concerns.Sincerely, Patrick B[redacted]Patrick B[redacted]General Manager[redacted]###-###-####Tell us why here...

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 My funds were credited back to my account, HOWEVER, I still contend that I was given poor customer service when trying to originally cancel the order! It took less than 5 minutes to debit the money from my account and more than 2 weeks to receive the credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Refund has been received.Thank you for your assistance in resolving this matter.
Sincerely,
[redacted]