Scorpion Ridge Custom Laser Engraving & Trophies

The Joy Bus is a nonprofit serving homebound cancer patients in Phoenix, AZWe have worked with Susan at Scorpion Ridge on a couple of different events now and are so thankful for local companies like them who care deeply about their communities! They have gone above and beyond to accommodate our requests and we will continue to use Scorpion Ridge in the future!

Really enjoyed working with Scorpion RidgeMy bottles turned out great! I will be working with them again on future projects and have already referred my kids school to them as well

Fabulous Customer Service , Quality WorkI would recommend Scorpion Ridge for all your laser engraving needs !

Poor workmanshipThis company has engraved over 10,units of myproductThey have ruined over 5,due to poor workmanshipThey advertise “allwork guaranteed” when they do not guarantee the're work.Over a four year period, we have engraved many more than 10,units, hundreds
ofdifferent orders for this customer, with a very low error rateWe have and alwayswill, stand behind our engraving services and productsWhenever there was anagreed upon error on a unit(s) from the beginning of our business relationship inNovember of to July of as per our verbal agreement, this customer wasnot charged for the engraving of these units, and we engraved replacement units forfree.In July of a written business agreement was negotiated between this customers business and oursSince it's inception, we have honored that agreement.Please note each page is initialed by my husband/co-owner, as well as this customer.They also signed and dated the last pageThis contract clearly states the remediesavailable to this customer, if engraving errors occurIt also stipulates that errorsmust be identified and agreed upon by us, before the units leave our place ofbusiness, this way we can be assured, the errors are ours, not another engravingcompany'sThe few times an engraving error was made by our company, and ouragreement was followed, compensation was received by this customer.**Please note second section of our business agreement with this customer, it covers what we can guarantee due to the nature of the units brought to us by this customerI have unpaid invoices from them.We do not owe this customer any moniesThis customers Invoice #that he isstating is unpaid, is an invoice he made after the business relationship wasterminated by usThe invoice represents compensation for alleged damages to unitsthat he personally inspected, approved for payment in full, picked up from our placeof business and has already processed payment forThere are no outstanding,legitimate invoices from this customerThey have product that belongs to me and will not return itThey willnotWe returned all display units to this customer in 2013.We do have four units, that belong to this customerHe gave them to us to use astest unitsPlease see the attached shipping receipt for their returnWhen we havereceived proof of delivery, we will forward that to you as well, per your request.We have not replied to this customer, as he threatened, and then stated he wasproceeding with legal actionThat precluded any direct correspondence on our part.Desired Settlement:Pay unpaid invoice There are no legitimate outstanding invoices to be paid.Return product We have returned his four test units.Remove my product from the're advertisingWe will remove this customers company logo from our advertising, and references inthe product description, we will no longer engrave his logo on the bottom of theremaining stock we have to sell.Please note due to the threats of legal action, we are responding only to the items listed in this customers complaint to your officeThis limited response in no wayconstitutes our agreement with any of the other allegations, or these allegations,made by this customer in the attached correspondenceThe correspondence fromthis customer is attached so that you will have full understanding of this situation.Thank you for your time and attention, we look forward to hearing back from yousoonWe are an active part of our business and local community and take ourreputation very seriouslyWe volunteer our time to local charities, sponsor youthorganizations, and donate to local schoolsWe have always stood behind our servicesand productsWe appreciate your help in mediating this dispute.Sincerely,
*** & *** ***OwnersScorpion Ridge CustomLaser Engraving

We have been doing business with Scorpion Ridge for about years and have not had one bad experienceThey are always accommodating and customer services is great They have our business and I would recommend them

Really enjoyed working with Scorpion Ridge. My bottles turned out great! I will be working with them again on future projects and have already referred my kids school to them as well.

The Joy Bus is a nonprofit serving homebound cancer patients in Phoenix, AZ. We have worked with Susan at Scorpion Ridge on a couple of different events now and are so thankful for local companies like them who care deeply about their communities! They have gone above and beyond to accommodate our requests and we will continue to use Scorpion Ridge in the future!

This is a great company to work with. Top quality work. Fast turnaround on orders and shipping.

Scorpion Ridge is such a great company to work with! They are the nicest people, honest and fast with delivery! I would recommend this company to anyone that is needing any engraving done! For Sure! I am so lucky we found them to work with and will not use another company!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Response to business response1. Poor workmanshipYes per our agreement they would not charge me for engraving on replacement units. As per our agreement the were to pay for the damaged units from their poor workmanship this has not happened. They have damaged thousands of units. In which I have had to pay to re process these units which has cost me tens of thousands of dollars. There claim to have a very low error rate is not true it is my opinion that their error rate is very high. They always claimed that it was due to my anodizing. When it is very clear that there is no problems with my anodizing due to the fact that I have had thousands engraved by professional engravers with absolutely no issues with the anodizing. Also I have used several different engravers and have brought units that Scorpion Ridge engraved on to them (without disclosing who did the poor engraving). These different engravers have given me the same answers each time. They do not know how to use their equipment properly as far as speed settings and power settings to do quality work. They are using the incorrect setting to speed up the process and not caring about quality.  Or they have equipment that has not been properly maintained or serviced! These professional engravers have also engraved on units that Scorpion Ridge had claimed that the anodizing was the issue with absolutely no issues and perfect engraving!Furthermore Scorpion Ridge has NO Knowledge of the anodizing process or any knowledge of how anodizing works! With that being said they are not qualified to blame it on the anodizing! It is simply a Lie to save them the cost of replacing Damaged units. In the agreement mentioned in their response they state that once these units have left their place of business (home) to ensure it was their errors. This is just so they could get paid as fast as possible and had nothing to do with not being able to tell if the errors were theirs.  We also had a verbal agreement that I would need an area to inspect these units at their place of business that was well lit as to be able to inspect hundreds of units  thoroughly. This was never met!! Instead I was forced to try to inspect my products engraving quality on the floor of their front room with the foul smell of Pet Urine and Feces. with very poor lighting. I would do my inspections in my shop where it is very well lit and plenty of room to inspect hundreds of units at a time. They stated they could not be assured the errors were theirs. Please note the other company's DO NOT use the same Font, Size of text and they also use different artwork!! Therefore there would be no problem proving the errors were Scorpion Ridge's Errors! Also please see attached photos of units! There is ABSOLUTELY no way The Quality workmanship of my other engravers could be mistaken for the Sub Parr poor workmanship of Scorpion Ridge! Attachment Example-1 Scorpion Ridge on left Professional engraver on Right!Attachment Example-2 Professional engraver Showing a different design on bottom and a Logo that they have never done in that size. Attachment Example-3 Professional engraver Different design! As you can CLEARLY see the quality if the engraving by my professional engraver is far and beyond the quality and workmanship of Scorpion Ridge!Attachment poor-1 this image shows that they have no Clue what precision is. Which the advertise precision engraving. Centering the text has nothing to do with anodizing!Attachment poor-2 Mistakes made by Scorpion Ridge paid for by me. Attachment poor-3 The one on the right is the Approved logo. the other 2 are incorrect. How is this the anodizing?I have THOUSANDS of these units damaged by Scorpion Ridge!!  2. [redacted] was notified by me when he was at my shop on 6/12/15 that I would be sending this invoice. I had the damaged units marked and out for him to view their errors! As far as their statement that the business relationship was terminated by them is FALSE! Please see attached email from me dated 6/21/15 Giving them the opportunity to bring their engraving standards up to par or I would be forced to no longer use them. They chose not to!Attachment Scorpion Email3. They still have DISPLAY units in their office (home) Of military units that they have never been  returned or can produce a paid invoice for these units. Furthermore these units are of Highly Trademarked Logo's that I have the Trademark Licensing for and they do not!  They also have MANY more of these test units!They still continue to have my product in their advertising ie;  Website and Social Media! most of which are highly Trademarked Logo's That I hold the proper licensing for and they do not! These entities have been notified as to their illegal advertising and their legal departments will be handling that!  If I may add we can find NO records of a Scorpion Ridge Custom Laser Engraving registered with the [redacted] or records of [redacted] or [redacted] being listed as a Statutory Agent, Manager or Member of any Corporation or LLC listed with the state of Arizona! My company works very closely with ALL branches of the [redacted] and many other Government agencies along with a Very long list of charities Nation Wide!My reasoning for this claim is to 1. Get my invoice paid and be done with this Amateur Company and hopefully save another Business the very long list if problems that I have had with using this company.It is in my opinion that this company has been very dishonest with me and will lie to save themselves a Nickle!I am only trying to produce the Best product possible for my customers!Thank you.[redacted]Owner[redacted]###-###-####[redacted]

Scorpion Ridge provides all of our engraving needs. The product is first class and the service is incredible. The staff is always willing to help out and answer any questions we have as well as provide other options for all of our projects. If you need laser engraving and or trophies made I strongly recommend you call Scorpion Ridge.

Fabulous Customer Service , Quality Work. I would recommend Scorpion Ridge for all your laser engraving needs !

1. Poor workmanship. This company has engraved over 10,000 units of myproduct. They have ruined over 5,000 due to poor workmanship. They advertise “allwork guaranteed” when they do not guarantee the're work.Over a four year period, we have engraved many more than 10,000 units, hundreds ofdifferent...

orders for this customer, with a very low error rate. We have and alwayswill, stand behind our engraving services and products. Whenever there was anagreed upon error on a unit(s) from the beginning of our business relationship inNovember of 2011 to July of 2014 as per our verbal agreement, this customer wasnot charged for the engraving of these units, and we engraved replacement units forfree.In July of 2014 a written business agreement was negotiated between this customers business and ours. Since it's inception, we have honored that agreement.Please note each page is initialed by my husband/co-owner, as well as this customer.They also signed and dated the last page. This contract clearly states the remediesavailable to this customer, if engraving errors occur. It also stipulates that errorsmust be identified and agreed upon by us, before the units leave our place ofbusiness, this way we can be assured, the errors are ours, not another engravingcompany's. The few times an engraving error was made by our company, and ouragreement was followed, compensation was received by this customer.**Please note second section of our business agreement with this customer, it covers what we can guarantee due to the nature of the units brought to us by this customer.2. I have unpaid invoices from them.We do not owe this customer any monies. This customers Invoice #12102 that he isstating is unpaid, is an invoice he made after the business relationship wasterminated by us. The invoice represents compensation for alleged damages to unitsthat he personally inspected, approved for payment in full, picked up from our placeof business and has already processed payment for. There are no outstanding,legitimate invoices from this customer.3. They have product that belongs to me and will not return it. They willnotWe returned all display units to this customer in 2013.We do have four units, that belong to this customer. He gave them to us to use astest units. Please see the attached shipping receipt for their return. When we havereceived proof of delivery, we will forward that to you as well, per your request.We have not replied to this customer, as he threatened, and then stated he wasproceeding with legal action. That precluded any direct correspondence on our part.Desired Settlement:Pay unpaid invoice There are no legitimate outstanding invoices to be paid.Return product We have returned his four test units.Remove my product from the're advertisingWe will remove this customers company logo from our advertising, and references inthe product description, we will no longer engrave his logo on the bottom of theremaining stock we have to sell.Please note due to the threats of legal action, we are responding only to the items listed in this customers complaint to your office. This limited response in no wayconstitutes our agreement with any of the other allegations, or these allegations,made by this customer in the attached correspondence. The correspondence fromthis customer is attached so that you will have full understanding of this situation.Thank you for your time and attention, we look forward to hearing back from yousoon. We are an active part of our business and local community and take ourreputation very seriously. We volunteer our time to local charities, sponsor youthorganizations, and donate to local schools. We have always stood behind our servicesand products. We appreciate your help in mediating this dispute.Sincerely,[redacted] & [redacted]OwnersScorpion Ridge CustomLaser Engraving

September 22, 2015Re: Complaint ID# [redacted]Thank you for your time and help with this complaint. Again, our wish is to resolve this situation and maintain our excellent rating with your company. We believe we have responded to all the legitimate settlement requests made by this customer.Pay unpaid invoice There are no legitimate outstanding invoices to be paid. He is asking us to pay him for alleged damages, on units that he;-Personally inspected at our place of business, on a desk that will hold 200 units at a time, in front of a large window, under a bright light.  With his signature, he approved the quality of engraving, and payment of these units.  He then took the units and left our business with them.-He took the units to his home based business, had them there for four days, inspected them again, made adjustments to invoices citing alleged damage reducing our invoices total balance due by $40.20, thereby violating our business agreement.-He then paid the balance due, less the $40.20 on June 22, 2015.-After we terminated our business agreement with him, then he sent us the invoice demanding payment for additional alleged damages, and threatening legal action if we did not pay.Return his product We returned his original display units (the five that we displayed in our office with his business cards as free advertising for him) in 2013. We also returned the four test units, that we received in aprx May of 2015. We emailed you the proof of delivery (which required his signature) from [redacted].Remove my product from the're advertisingWe have removed this customers logo and company name from all our advertising, and all references to his company in our product description, we will no longer engrave his logo on the bottom of the remaining stock we have to sell. There is no connection between his business and ours, on our website or in any of our advertising. Future customers will have no reason to connect our business's as other manufactures sell the same product he does.We still have units to sell, (units we accepted in lieu of payment when he could not pay the balance due on his account). We have a right to recoup the monies he owed us by selling the units he gave us, in lieu of payment, for that very purpose. Pictures of units we have engraved (without his logo and/or company name) are needed to sell them.On 6/22/2015 when my husband delivered the last order to this customer at his home based business, he also intended to let him know we could no longer do business with him. This last year,this customer has been increasingly difficult to work with and unprofessional in speech and manner. Our goal was to politely terminate the business relationship, and wish him good luck. After about 10 minutes it was very apparent that a professional discourse was not possible, so my husband left.Please note that my husband left with a check for payment for the units that this customer is seeking additional compensation for. (less the $40.20)After that “conversation” and the receipt of his letter, we thought the best avenue was to email him, and agree with him that our businesses were no longer a good fit, and wish him good luck in the future. Not to pursue the balance due on his account, because it would mean additional communication.Please note;At any time during the four years we did business with this customer, if he was dis-satisfied with our workmanship, all he had to do was stop bringing his business to us.We have engraved thousands of other anodized items for other customers with no problems or complaints.We have never advertised or listed our company as a corporation.The only military trademarked items we have engraved for resale were his orders. We do not offer trademarked items for sale on our website nor in our shopping cart.Thank you for your time and attention, we look forward to hearing back from you soon. We hope you also see we have done everything possible to resolve this dispute. Including not requesting the $40.20 balance due on his account. We have always stood behind our services and products, and will continue to do so in the future.Sincerely,[redacted]OwnerScorpion Ridge Custom Laser EngravingHave a Great Day!

Scorpion Ridge provides all of our engraving needs. The product is first class and the service is incredible. The staff is always willing to help out and answer any questions we have as well as provide other options for all of our projects. If you need laser engraving and or trophies made I strongly recommend you call Scorpion Ridge.

Scorpion Ridge is such a great company to work with! They are the nicest people, honest and fast with delivery! I would recommend this company to anyone that is needing any engraving done! For Sure! I am so lucky we found them to work with and will not use another company!

This is a great company to work with. Top quality work. Fast turnaround on orders and shipping.

Fabulous Customer Service , Quality Work. I would recommend Scorpion Ridge for all your laser engraving needs !

1. Poor workmanship. This company has engraved over 10,000 units of myproduct. They have ruined over 5,000 due to poor workmanship. They advertise “allwork guaranteed” when they do not guarantee the're work.Over a four year period, we have engraved many more than 10,000 units, hundreds...

ofdifferent orders for this customer, with a very low error rate. We have and alwayswill, stand behind our engraving services and products. Whenever there was anagreed upon error on a unit(s) from the beginning of our business relationship inNovember of 2011 to July of 2014 as per our verbal agreement, this customer wasnot charged for the engraving of these units, and we engraved replacement units forfree.In July of 2014 a written business agreement was negotiated between this customers business and ours. Since it's inception, we have honored that agreement.Please note each page is initialed by my husband/co-owner, as well as this customer.They also signed and dated the last page. This contract clearly states the remediesavailable to this customer, if engraving errors occur. It also stipulates that errorsmust be identified and agreed upon by us, before the units leave our place ofbusiness, this way we can be assured, the errors are ours, not another engravingcompany's. The few times an engraving error was made by our company, and ouragreement was followed, compensation was received by this customer.**Please note second section of our business agreement with this customer, it covers what we can guarantee due to the nature of the units brought to us by this customer.2. I have unpaid invoices from them.We do not owe this customer any monies. This customers Invoice #12102 that he isstating is unpaid, is an invoice he made after the business relationship wasterminated by us. The invoice represents compensation for alleged damages to unitsthat he personally inspected, approved for payment in full, picked up from our placeof business and has already processed payment for. There are no outstanding,legitimate invoices from this customer.3. They have product that belongs to me and will not return it. They willnotWe returned all display units to this customer in 2013.We do have four units, that belong to this customer. He gave them to us to use astest units. Please see the attached shipping receipt for their return. When we havereceived proof of delivery, we will forward that to you as well, per your request.We have not replied to this customer, as he threatened, and then stated he wasproceeding with legal action. That precluded any direct correspondence on our part.Desired Settlement:Pay unpaid invoice There are no legitimate outstanding invoices to be paid.Return product We have returned his four test units.Remove my product from the're advertisingWe will remove this customers company logo from our advertising, and references inthe product description, we will no longer engrave his logo on the bottom of theremaining stock we have to sell.Please note due to the threats of legal action, we are responding only to the items listed in this customers complaint to your office. This limited response in no wayconstitutes our agreement with any of the other allegations, or these allegations,made by this customer in the attached correspondence. The correspondence fromthis customer is attached so that you will have full understanding of this situation.Thank you for your time and attention, we look forward to hearing back from yousoon. We are an active part of our business and local community and take ourreputation very seriously. We volunteer our time to local charities, sponsor youthorganizations, and donate to local schools. We have always stood behind our servicesand products. We appreciate your help in mediating this dispute.Sincerely,
[redacted] & [redacted]OwnersScorpion Ridge CustomLaser Engraving

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Response to business response1. Poor workmanshipYes per our agreement they would not charge me for engraving on replacement units. As per our agreement the were to pay for the damaged units from their poor workmanship this has not happened. They have damaged thousands of units. In which I have had to pay to re process these units which has cost me tens of thousands of dollars. There claim to have a very low error rate is not true it is my opinion that their error rate is very high. They always claimed that it was due to my anodizing. When it is very clear that there is no problems with my anodizing due to the fact that I have had thousands engraved by professional engravers with absolutely no issues with the anodizing. Also I have used several different engravers and have brought units that Scorpion Ridge engraved on to them (without disclosing who did the poor engraving). These different engravers have given me the same answers each time. They do not know how to use their equipment properly as far as speed settings and power settings to do quality work. They are using the incorrect setting to speed up the process and not caring about quality.  Or they have equipment that has not been properly maintained or serviced! These professional engravers have also engraved on units that Scorpion Ridge had claimed that the anodizing was the issue with absolutely no issues and perfect engraving!Furthermore Scorpion Ridge has NO Knowledge of the anodizing process or any knowledge of how anodizing works! With that being said they are not qualified to blame it on the anodizing! It is simply a Lie to save them the cost of replacing Damaged units. In the agreement mentioned in their response they state that once these units have left their place of business (home) to ensure it was their errors. This is just so they could get paid as fast as possible and had nothing to do with not being able to tell if the errors were theirs.  We also had a verbal agreement that I would need an area to inspect these units at their place of business that was well lit as to be able to inspect hundreds of units  thoroughly. This was never met!! Instead I was forced to try to inspect my products engraving quality on the floor of their front room with the foul smell of Pet Urine and Feces. with very poor lighting. I would do my inspections in my shop where it is very well lit and plenty of room to inspect hundreds of units at a time. They stated they could not be assured the errors were theirs. Please note the other company's DO NOT use the same Font, Size of text and they also use different artwork!! Therefore there would be no problem proving the errors were Scorpion Ridge's Errors! Also please see attached photos of units! There is ABSOLUTELY no way The Quality workmanship of my other engravers could be mistaken for the Sub Parr poor workmanship of Scorpion Ridge! Attachment Example-1 Scorpion Ridge on left Professional engraver on Right!Attachment Example-2 Professional engraver Showing a different design on bottom and a Logo that they have never done in that size. Attachment Example-3 Professional engraver Different design! As you can CLEARLY see the quality if the engraving by my professional engraver is far and beyond the quality and workmanship of Scorpion Ridge!Attachment poor-1 this image shows that they have no Clue what precision is. Which the advertise precision engraving. Centering the text has nothing to do with anodizing!Attachment poor-2 Mistakes made by Scorpion Ridge paid for by me. Attachment poor-3 The one on the right is the Approved logo. the other 2 are incorrect. How is this the anodizing?I have THOUSANDS of these units damaged by Scorpion Ridge!!  2. [redacted] was notified by me when he was at my shop on 6/12/15 that I would be sending this invoice. I had the damaged units marked and out for him to view their errors! As far as their statement that the business relationship was terminated by them is FALSE! Please see attached email from me dated 6/21/15 Giving them the opportunity to bring their engraving standards up to par or I would be forced to no longer use them. They chose not to!Attachment Scorpion Email3. They still have DISPLAY units in their office (home) Of military units that they have never been  returned or can produce a paid invoice for these units. Furthermore these units are of Highly Trademarked Logo's that I have the Trademark Licensing for and they do not!  They also have MANY more of these test units!They still continue to have my product in their advertising ie;  Website and Social Media! most of which are highly Trademarked Logo's That I hold the proper licensing for and they do not! These entities have been notified as to their illegal advertising and their legal departments will be handling that!  If I may add we can find NO records of a Scorpion Ridge Custom Laser Engraving registered with the [redacted] or records of [redacted] or [redacted] being listed as a Statutory Agent, Manager or Member of any Corporation or LLC listed with the state of Arizona! My company works very closely with ALL branches of the [redacted] and many other Government agencies along with a Very long list of charities Nation Wide!My reasoning for this claim is to 1. Get my invoice paid and be done with this Amateur Company and hopefully save another Business the very long list if problems that I have had with using this company.It is in my opinion that this company has been very dishonest with me and will lie to save themselves a Nickle!I am only trying to produce the Best product possible for my customers!Thank you.[redacted]Owner[redacted]###-###-####[redacted]