Scorpion Ridge Custom Laser Engraving & Trophies

Really enjoyed working with Scorpion Ridge. My bottles turned out great! I will be working with them again on future projects and have already referred my kids school to them as well.

We have been doing business with Scorpion Ridge for about 3 years and have not had one bad experience. They are always accommodating and customer services is great. They have our business and I would recommend them.

September 22, 2015Re: Complaint ID# [redacted]Thank you for your time and help with this complaint. Again, our wish is to resolve this situation and maintain our excellent rating with your company. We believe we have responded to all the legitimate settlement requests made by this customer.Pay unpaid invoice There are no legitimate outstanding invoices to be paid. He is asking us to pay him for alleged damages, on units that he;-Personally inspected at our place of business, on a desk that will hold 200 units at a time, in front of a large window, under a bright light.  With his signature, he approved the quality of engraving, and payment of these units.  He then took the units and left our business with them.-He took the units to his home based business, had them there for four days, inspected them again, made adjustments to invoices citing alleged damage reducing our invoices total balance due by $40.20, thereby violating our business agreement.-He then paid the balance due, less the $40.20 on June 22, 2015.-After we terminated our business agreement with him, then he sent us the invoice demanding payment for additional alleged damages, and threatening legal action if we did not pay.Return his product We returned his original display units (the five that we displayed in our office with his business cards as free advertising for him) in 2013. We also returned the four test units, that we received in aprx May of 2015. We emailed you the proof of delivery (which required his signature) from [redacted].Remove my product from the're advertisingWe have removed this customers logo and company name from all our advertising, and all references to his company in our product description, we will no longer engrave his logo on the bottom of the remaining stock we have to sell. There is no connection between his business and ours, on our website or in any of our advertising. Future customers will have no reason to connect our business's as other manufactures sell the same product he does.We still have units to sell, (units we accepted in lieu of payment when he could not pay the balance due on his account). We have a right to recoup the monies he owed us by selling the units he gave us, in lieu of payment, for that very purpose. Pictures of units we have engraved (without his logo and/or company name) are needed to sell them.On 6/22/2015 when my husband delivered the last order to this customer at his home based business, he also intended to let him know we could no longer do business with him. This last year,this customer has been increasingly difficult to work with and unprofessional in speech and manner. Our goal was to politely terminate the business relationship, and wish him good luck. After about 10 minutes it was very apparent that a professional discourse was not possible, so my husband left.Please note that my husband left with a check for payment for the units that this customer is seeking additional compensation for. (less the $40.20)After that “conversation” and the receipt of his letter, we thought the best avenue was to email him, and agree with him that our businesses were no longer a good fit, and wish him good luck in the future. Not to pursue the balance due on his account, because it would mean additional communication.Please note;At any time during the four years we did business with this customer, if he was dis-satisfied with our workmanship, all he had to do was stop bringing his business to us.We have engraved thousands of other anodized items for other customers with no problems or complaints.We have never advertised or listed our company as a corporation.The only military trademarked items we have engraved for resale were his orders. We do not offer trademarked items for sale on our website nor in our shopping cart.Thank you for your time and attention, we look forward to hearing back from you soon. We hope you also see we have done everything possible to resolve this dispute. Including not requesting the $40.20 balance due on his account. We have always stood behind our services and products, and will continue to do so in the future.Sincerely,[redacted]OwnerScorpion Ridge Custom Laser EngravingHave a Great Day!